SmartPay D200 Wi-Fi Bedienungsanleitung

User Guide

V 1.0 FEB16

Terminal Setup - Getting Started

General Usage Tips

General Instructions

Wi-Fi Setup

Changing Wi-Fi Network

Purchase Transactions

Contactless Payments

Administrative Functions

- Manual Log on / Log o

- Reprinting Receipts

- Refunds

Further Information

Contents

About Smartpay

Smartpay are payment innovation specialists bringing merchants the latest in EFTPOS technology to

enhance their business. Smartpay oﬀers a range of feature rich terminals and value added solutions.

These applications allow merchants to increase their revenue and attract more customers.

We also supply a range of EFTPOS stands, accessories and paper rolls which you can order anytime by

calling us on 1800 433 876.

For terminal support we have a 24/7 Technical Helpdesk which you can call for help with faults or

other assistance on 1800 433 876.

For more information on Smartpay please visit our website www.smartpay.com.au

For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

TERMINAL SETUP

• Press read the user information that is provided with your Smartpay EFTPOS equipment.

• Switch on your D200 mobile EFTPOS terminal by pressing the power button at the top and

check that is has full battery power by looking at the battery icon in the top right corner of the

display screen. If you need to charge your terminal, use the power cables supplied to plug into

the side of the unit and into an appropriate mains power supply.

• The D200 must be used with a compatible integrated POS application.

• USB Power Charging Port

• Contactless NFC Reader

• LCD Display Screen

• Card Swipe Reader

• F1/F2 Up/Down Arrow

• Menu/Clear Key

• Cancel Key

• Enter Key

• Card Chip Reader

iii

Switch the D200 power on/oﬀ by pressing & holding the power button at any time.

The D200 terminal battery requires regular mains charging, much like a mobile phone.

The battery charge can last up to 6 hours depending on frequency of use.

Purchase + Cash OutGetting Started

For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

GENERAL USAGE TIPS

• Handle with care so you do not damage electric wires and power adapter. If electric wire, plugs or

power adapter are damaged, please do not use the terminal and contact the technical helpdesk.

• Do not leave the terminal for extended periods in direct sunlight, humid, hot, or dusty environments.

• Keep the terminal and charging accessories away from liquids and do not charge if adaptor

cable is dirty or wet.

• Take care when inserting or removing charging cables and do not force charging cable

attachment as this can cause damage which may result in increased risk of power issues,

overheating or terminal damage.

• If the terminal is defective or any of the parts become overheated please turn oﬀ immediately

and contact the technical helpdesk.

• Charge indoors using PAX charger, in a cool and well ventilated area.

• Do not take apart the battery.

• Do not short circuit the battery.

• Keep the battery away from sources of heat, dust and liquid.

• Do not squeeze, puncture or put the battery into liquid or near ﬁre.

• If failure happens such as heating , distortion or other damage. Please change to new battery.

Contact the technical helpdesk for assistance.

• Please dispose of old or damaged batteries safely.

• It is recommended by manufacturer to change to a new battery after every 2 years.

• To remove the battery, slide the back panel downwards and pull out battery from top edge.

• When inserting the battery, do not try to force into place. Seat bottom of battery ﬁrmly into well

and push down until it clicks into place.

Battery Care

For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

When not in use, the screen back light will automatically turn oﬀ to put

the terminal in power saving mode. When in power saving mode the

keypad buttons are locked.

The terminal will automatically exit this mode when it receives a

transaction request. To enter/exit power saving mode manually, tap on

the power button and the screen will light up ready for user input.

GENERAL INSTRUCTIONS

• Power ON/OFF

Power on: Insert power adapter lead or the charged battery. Press and hold power button

for 3 seconds until LCD screen backlight comes on. If terminal is turned on

successfully, the PAX logo will appear on screen and a beep sound will be heard.

Power o: Press and hold power button for 3 seconds until text “Shutting down...” appears

on screen. EFTPOS terminal is turned oﬀ when screen goes blank.

• Magnetic Stripe Card

When user swipes magnetic stripe card along the slot, the magnetic strip side of the

card should be facing the body of the terminal. Bi-directional swiping is supported. It is

recommended to swipe cards starting from the top to bottom or left to right of the terminal at

a constant speed.

• IC Card (Smart Chip)

When user inserts IC card into the IC slot the chip of IC card should be facing up. Please gently

insert the card in order to avoid any physical damage to the card or the IC slot of the terminal.

If IC card is successfully read by the terminal, the IC card icon will be shown at the top of the

LCD display screen.

• Contactless Transactions

The contactless card reader is located just above the terminal screen and light on screen or

LED will ﬂash for contactless enabled transaction. The card holder should present their card on

the terminal screen and wait for a beep to conﬁrm successful transaction.

For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

If this is the ﬁrst time you have switched on the D200 EFTPOS terminal or the currently

conﬁgured network is not available or you would like to connect to another Wi-Fi

network follow the process on the next page.

If the IP address of the terminal changes, the IP address will need to be updated

manually in the POS to continue transacting. Press 0to view on screen.

We recommend checking the IP address details match each time you restart the

terminal and/or Wi-Fi hotspot.

Wi-Fi SETUP

Connecting to Wi-Fi

Internet Connection

In order to process payments your D200 mobile EFTPOS terminal has to be connected to a

compatible interfaced POS solution using the same network. The D200 requires an internet

connection through a secure private Wi-Fi network, mobile Wi-Fi hotspot or other smart device

hotspot to process transactions. Smartpay does not recommend using public or unsecured Wi-Fi

networks to process payments through.

You will need to make sure your internet connection is activated, you have data, and (if using)

your router does not have any special conﬁguration settings, network traﬃc restrictions or ﬁlters.

Please be aware that diﬀerent operating systems may not support all connectivity modes and if

your network range and signal is not strong enough you may experience issues using the D-Series

EFTPOS terminals.

If using a mobile Wi-Fi hotspot or to hotspot oﬀ your phone, ﬁrst turn on and ensure the Wi-Fi

network is available. Have your hotspot device and terminal fully charged and ready.

Make sure the D200 is in the range of your Wi-Fi network.

Switch ON your D200. If the network matches what is currently conﬁgured in your D200 it will

automatically re-connect during startup.

Wait for it to complete the initialisation process and display the idle screen.

For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

Wi-Fi SETUP

Wait while the terminal performs initial network search.

FAILED TO

CONNECT

*NETWORK NAME*

Terminal will fail to connect if Wi-Fi

network is unavailable.

Terminal will prompt user to manually

enter Wi-Fi network details.

Select YES to manually enter details.

Follow screen prompts.

Select NO to start network scan.

Select RETRY and attempt to connect

to the currently conﬁgured network again.

Wi-Fi NETWORKING

MANUALLY ENTER

Wi-Fi DETAILS?

NO RETRY YES

If you have selected NO the terminal will

perform an automatic scan for available

Wi-Fi networks.

SCANNING FOR

Wi-Fi NETWORKS

Purchase + Cash OutCongured Network Not Available

For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

Wi-Fi SETUP

Type in your Wi-Fi network password using

the alpha/numeric keys. Please ensure you

have the password entered correctly in

upper and lower case letters. Press CLEAR

key to backspace. Press ENTER key to ﬁnish.

(The alpha/numeric keys use a scrolling

method to change through numbers and

upper case and lowercase letters).

ENTER WPA

PASSWORD

CLEAR

A list of available Wi-Fi networks will be

displayed on screen.

Use F1/F2 keys to scroll and highlight

required network. Press ENTER key to

select.

If required network name is not displayed

check that Wi-Fi device is broadcasting

and press BACK key to rescan.

NETWORKNAME1

NETWORKNAME2

Wait while the terminal performs network

search and connect.

Wi-Fi

SEARCHING

FOR NETWORK

For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

Wi-Fi signal icon in top left corner

of screen will light up to indicate

connection was successful.

Wi-Fi

CONNECTED TO

**NETWORK NAME**

Terminal will connect to selected Wi-Fi

network.

Wi-Fi

CONNECTING TO

**NETWORK NAME**

Wi-Fi SETUP

Terminal will run through automatic startup and initialisation process.

Terminal is ready to be connected

to integrated POS solution.

16:57 11 Jan 2015

EFTPOS READY

ENTER AMOUNT

For EFTPOS terminal issues contact the 24/7 TECHNICAL HELPDESK SUPPORT 1800 433 876 - Option 2

Wi-Fi SETUP

Press 0on the terminal to view its IP address.

This will need to be correctly entered into

the POS to make the connection between

them.

If you are using T2G and Smartlink apps for

iPad, the IP address should be entered into

the settings in the Smartlink app.

16:57 11 Jan 2015

EFTPOS READY

ENTER AMOUNT

192.xxx.xxx.xxx

From idle screen:

Press MENU + 7 +8 +1 to access the

Wi-Fi settings menu.

16:57 11 Jan 2015

EFTPOS READY

ENTER AMOUNT

Changing Networks

1. SSID

2. Wi-Fi SECURITY

3. IP CONFIG

4. NETWORKS

BACK

Press 4to scan for available Wi-Fi

networks.

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