Sony STR-DA3300ES - Multi Channel Av Receiver Service-Handbuch

Sony Service Centre (Europe) N.V.

European Service Engineering

Technologielaan 7

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Technical Bulletin

Date Ref. No. Model RASC

11.03.08 08HA004 STR-DA3300ES, STR-DA5300ES AU

Subject IRIS

Slightly Dark Picture C321

SYMPTOM

•The picture becomes slightly dark when a HD video signal in 720p, 1080i, or 1080p is input via component and

connected to the TV via component or HDMI.

•The problem does not occur with:

* HDMI input →HDMI output connection.

* 480i or 480p analog video signal input.

* STR output set up as ”Direct”.

CAUSE

Firmware malfunction.

SOLUTION

Update to the latest version (v1.07) of the Video Processor firmware FAROUDJA as indicated below.

1. Version Number Confirmation

! IMPORTANT !

Check the version number before updating via the “Special Menu”. Do not update the set if the version number is

v1.06 or higher. Since v1.06 does not have the above symptoms, overwriting the firmware will erase some

essential settings.

1-1. Enter the “Special menu” by subsequently pressing the “A.F.D.”, “2CH/A.DIRECT”, “MUSIC” and “MOVIE” key

on the front panel of the amplifier while holding down the “TONE MODE” key’. “MENU SPECIALIZED” is displayed

in the front panel window.

1-2. On the remote commander, press “MENU”. “<<<SPECIAL>>>” will be displayed.

1-3. Press the “Enter” key on the remote commander. “<VIDEO FACTORY MENU>” is displayed.

1-4. Continuously press the “Cursor Down” key on the remote to display the version number.

2 / 7 08HA004

2. Preparation

Make sure to have the below items available.

•PC Communication Jig J-2501-321-A.

•USB Serial Converter (USB-RS232C) or the RS-232C extension cable (straight type).

•DOS/V PC with USB or RS232C port and Windows 2000/XP installed.

•Applicable amplifier (STR-DA3300ES or –DA5300ES).

! CAUTION !

£Before updating, disconnect or power off the power amplifier to avoid noise during updating or prevent the

amplifier from being damaged. Before re-supplying power to the power amplifier, be sure to disconnect the

USB/RS232C cable.

£Before re-supplying power to the power amplifier, be sure to disconnect the USB/RS232C cable. If connected,

symptoms such as abnormal display, abnormal sound and noise may occur when turning on/off the PC power

supply, potentially damaging the power amplifier or the speakers.

£While implementing the Flash overwrite program, never cut off the power supply to the amplifier main unit to

prevent the amplifier flash memory from being damaged.

3. Update Procedure

3-1. Download firmware package

3-1-1. Download the zip file indicated below and attached to this Technical Bulletin.

Date File

March 2008 FAROUDJA107.zip

3-1-2. Unzip this attachment to a dedicated folder on the PC. The following files will be created.

Type File

CGProbe_Redistributable_5.7.0.1.exe

Overwriting program files ISPUtility_2.0.5.0.exe

Latest Flash program file Fli8668_rd3-8668_board_ext.hex

3-2. Connect PC with applicable amplifier

3-2-1. Remove the amplifier case.

3-2-2. Insert the PC Communication Jig cable into the D-VIDEO board “CN3605”. Refer to the picture below for the

precise location of “CN3605”.

3-2-3. Connect the PC communication jig and PC with the USB-RS232C conversion cable (or RS232C extension

cable).

08HA004 3 / 7

3-3. Flash Writer start-up

3-3-1. Power on the applicable amplifier, and boot up the PC.

3-3-2. Double-click the [CGProbe-Redistributable_5.7.0.1.exe] file from the dedicated folder on the PC.

3-3-3. When the installer program starts, click the buttons as scheduled below.

3-3-4. Double-click the [ISPUtility_2.0.5.0.exe] file from the dedicated folder on the PC.

3-3-5. When the installer program starts, click the buttons as scheduled below.

4 / 7 08HA004

3-3-6. Double-click the new icon on the desktop.

3-3-7. The Flash Writer window will be displayed.

3-4. Flash Writer set-up

3-4-1. When the Flash Writer is displayed, click to set the ISP settings as follows.

Connection Serial

Chip FLI8668

Flash device SST39VF320

3-4-2. Click [Settings] to set the serial port that actually connected with the jig. In the example picture this is

“COM4”.

08HA004 5 / 7

3-4-3. Click [Image], and select and open the program file (fli8668_rd3_8668_board_ext.hex) file from the

dedicated folder.

3-4-4. When the Flash Writer setting is completed, in the “File menu” click [Save].

3-4-5. When the [Save File] window is displayed, click the [Save] button, and save as an “.isp” file.

3-5. Implementation and completing of overwriting

3-5-1. Subsequently open the PC folders [C drive] →[Program File] →[Genesis Microchip] →[ISP Utility], and

double-click [FLI8668_SST39VF320.isp].

6 / 7 08HA004

3-5-2. In the [ISP Utility File Dialog Box], click [Start] after confirming that the applicable amplifier is powered on.

3-5-3. The message “Entering debug mode. Please reset the board and press OK” will be displayed. Click [OK].

The upgrade will start.

3-5-4. It takes about 2 minutes to upgrade. Make sure not to touch the applicable amplifier and PC during writing.

The message “ISP successful” will be displayed when the writing is completed normally. Click the [ ] button on

the top right of the screen to close the program.

3-5-5. Power off the applicable amplifier, and disconnect the cable of the PC Communication Jig.

NOTE

If multiple upgrades need to be performed, only steps 3.1 and 3.5 of this procedure are to be repeated.

4. Version Number Confirmation

Refer to step 1 of this procedure for further details.

******

Amplifier Initialization

Initialize the amplifier by performing the steps below.

1. Press [POWER] to turn off the amplifier.

2. Press [POWER] to turn on while holding down [TONE MODE] and [DMPORT] on the front panel.

3. “MEMORY CLEARING” appears on the display for a while. All memory is reset to the factory settings.

£Do not use a “Super reset” in the “Special Menu Mode”. If a “Super reset” is performed, also an “up convert

signal level adjustment” will be initialized.

08HA004 7 / 7

Troubleshooting

•In case of “Communication Error” after pressing the [Start] button, confirm the below points.

* Is the power on to the applicable amplifier?

* Are the cables connected firmly?

* Are the correct RS232C extension cables used? Always use a straight type cable.

* Is the cable connected tot the correct COM PORT number?

* Is the connected COM PORT available at PC side? Check whether the installed modem is equipped with the

port or not.

•Make sure to copy the Flash Overwrite program and the latest Flash program file to the hard disk before use.

Booting up from the floppy disk may cause a failure due to a slow access speed.

•In case of unsuccessful overwriting, press the [Start] button of the FAOUDJA update, and start overwriting

again from the beginning.

•Overwriting may fail if any other Windows applications are run during the operation.

APPLICABLE SERIAL NUMBERS

Model Destination Colour

Serial number

UK Black 6600001~6600219

Continental Europe Silver 5500001~5501370

Continental Europe Black 5500001~5501393

Europe Silver 5500001~5503535

STR-DA3300ES

Europe Black 5500001~5503540

UK / 6600001~6600157

Continental Europe / 5500001~5501773

Europe Silver 5500001~5503081

STR-DA5300ES

Europe Black 5500001~5503286

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