Spire Payments SPp30 Bedienungsanleitung

PIN Pad with

attached cable

SPp30 Retail PIN Pad

Quick Reference Guide

change without notice and Spire Payments does not warrant the information’s accuracy

or correctness.

Spire Payments and the Spire Payments logo are trademarks, service marks or registered

trademarks or service marks of Spire Payments Holdings S.a.r.l. All other trademarks are the

property of their respective owners.

Any Spire Payments software described in this document is subject to a Software License

Agreement. Please refer to the Software License Agreement for information regarding

the terms of use.

Step 1. PIN Pad cable exchange

• The SPp30 PIN Pad is designed to be connected to various

types of device and is consequently supplied with a pre-

tted cable.

• If an alternative cable is to be tted (supplied separately)

please follow the procedure below. Alternatively go to

step3.

• The interface with the PIN Pad is identical regardless of

cable type.

• Place the PIN Pad face down on a at surface and

remove the two small pozidriv screws located on the

small hatch at the top of the casing. (g. 1)

• Remove the small hatch by pushing upwards on the tab

located at its base. Pull gently to remove the pre-tted

cable. (g. 2)

What you have received: • Push the white 12-way connector of the alternative

cable into the PIN Pad. It will only t in one orientation.

Do not use unnecessary force. (g. 3)

• Locate the rubber strain relief moulding into the recess

in the PIN Pad’s top cover. (g. 4)

• Re-t the small hatch and replace the two pozidriv

screws. (g. 5)

Step 2. PIN Pad cable termination

There are various dierent cable options, each of which has its

own unique terminations.

• Option 1 (g. 6) has a single USB termination.

• Option 2 (g. 7) has a double USB termination.

• Option 3 (g. 8) has as an RS232 connector and an

additional spliced USB power supply cable.

• Option 4 (g. 9) has an Ethernet connector and an

additional spliced USB power supply cable.

Step 3. SAM(s) tment

• If your installation requires the tment of SAMs, place the

PIN Pad face down on a at surface and remove the SAM

cover by applying pressure with your thumb on the ribbed

oval and sliding downwards. (g. 10)

• Insert the SAM(s) following your installation procedures.

(g. 11)

• Replace the cover. (g. 12)

• Remove the protective lm from the display.

fig. 8

fig. 6

fig. 9

fig. 7

fig. 11fig. 10 fig. 12

fig. 2fig. 1 fig. 3

fig. 5fig. 4

Troubleshooting

In the unlikely event you experience issues with this product,

please follow the relevant procedure detailed below. If this

does not resolve the issue, please visit www.spirepayments.

com or your solution provider for further assistance.

No display

• Check the cable is secure with the EFTPOS device.

• If the cable has an external power supply ensure it is

turned on and operational.

Cannot read Cards

• Ensure the magstripe card has swiped in the correct

orientation.

• Ensure the Chip Card has been inserted in the correct

orientation.

• Ensure the contactless card has been placed at a distance

of 0 to 4 cm from the device display.

• Test with another card of the same type.

Spire Payments Holdings S.à.r.l. Proprietary Information

www.spirepayments.com

English Language 160316-10

Caution and Safety Instructions

• Do not attempt to disassemble, service or repair any part.

• Do not use if damaged or with signs of tampering.

• Only use the supplied power adapter with an electrical

outlet of the correct rating.

• To avoid the potential hazard of electrical shock do not use

in wet environments or during an electrical storm.

• Do not use in proximity of potentially ammable gases or

substances.

• Ensure cables used do not cause a trip hazard or risk the

device being dropped on to a hard surface.

• Do not expose to excessive heat or cold. Only operate

between 0 °C and 40 °C.

• Before cleaning, disconnect from the electrical outlet. Use

only a dry or dampened soft cloth.

• Do not immerse, use liquids, sprays or aerosol cleaners.

Clean all spillages quickly.

• Dispose any part in an environmentally sound manner and

in accordance with local laws.

• Spire Payments will not be held liable for any damage

resulting from user operation that does not comply with

the guidance stated.

SPp30 Retail PIN Pad

Quick Reference Guide

Declaration of Conformity and Compliance

EU Compliance Statement:

Spire Payments Holdings S.à.r.l. hereby declares that this device is

in compliance with the essential requirements and other relevant

provisions of the R&TTE Directive and the Directive on the restriction

of the use of certain hazardous substances in electrical and electronic

equipment.

A copy of the EU Declaration of Conformity is available online at:

www.spirepayments.com

PCI PTS • The PCI Notice and Installation Guidance is available online

at: www.spirepayments.com

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