StarTech.com TB3DKM2DP Bedienungsanleitung

Manual Revision: 01/08/2018

For the latest information, technical specications, and support for

this product, please visit www.StarTech.com/TB32DKM2DP

FR: Guide de l’utilisateur - fr.startech.com

DE: Bedienungsanleitung - de.startech.com

ES: Guía del usuario - es.startech.com

NL: Gebruiksaanwijzing - nl.startech.com

PT: Guia do usuário - pt.startech.com

IT: Guida per l’uso - it.startech.com

TB3DKM2DP

Thunderbolt™ 3 Dual DisplayPort Mini Bus Powered

Docking Station for Laptops - 4K 60Hz - GbE - USB-3.0

*actual product may vary from photos

Instruction manual

FCC Compliance Statement

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television reception, which can

be determined by turning the equipment o and on, the user is encouraged to try to correct

the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help

This device complies with part 15 of the FCC Rules. Operation is subject to the following

two conditions: (1) This device may not cause harmful interference, and (2) this device must

accept any interference received, including interference that may cause undesired operation.

Changes or modications not expressly approved by StarTech.com could void the user’s

authority to operate the equipment.

Industry Canada Statement

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.

CAN ICES-3 (B)/NMB-3(B)

Use of Trademarks, Registered Trademarks, and other Protected Names and Symbols

This manual may make reference to trademarks, registered trademarks, and other

protected names and/or symbols of third-party companies not related in any way to

StarTech.com. Where they occur these references are for illustrative purposes only and do not

represent an endorsement of a product or service by StarTech.com, or an endorsement of the

product(s) to which this manual applies by the third-party company in question. Regardless

of any direct acknowledgement elsewhere in the body of this document, StarTech.com hereby

acknowledges that all trademarks, registered trademarks, service marks, and other protected

names and/or symbols contained in this manual and related documents are the property of

their respective holders.

Instruction manual

Table of Contents

Introduction......................................................................................................... 1

Package contents...................................................................................................................................... 1

Requirements ............................................................................................................................................. 1

Product diagram................................................................................................. 2

About Thunderbolt 3 ........................................................................................ 3

Thunderbolt temperature...................................................................................................................... 3

About USB 3.0 and USB 3.1 Gen 1................................................................. 3

Install the docking station............................................................................... 4

Connect peripherals to the docking station ................................................................................... 4

Install drivers............................................................................................................................................... 4

Congure your display device........................................................................ 4

Connect an active video adapter to the DisplayPort port .................... 5

Supported video resolutions.......................................................................... 6

Troubleshooting................................................................................................. 7

Technical support............................................................................................... 8

Warranty information ....................................................................................... 8

Instruction manual

Introduction

Package contents

• 1 x docking station

• 1 x instruction manual

Requirements

• A host laptop with an available Thunderbolt 3 port

• Up to two DisplayPort equipped display(s) with cable(s) as needed (for additional

external display)

• A 4K-capable display is required to achieve 4096 x 2160p resolution (4K is also

known as 4K x 2K)

• A 5K-capable display is required to achieve 5120 × 2880 resolution

• Any of the following operating systems:

• Windows® 10 (32 or 64-bit)

• Windows 8 / 8.1 (32 or 64-bit)

• macOS 10.12 (Sierra)

• macOS 10.13 (High Sierra)

• Video output capabilities are dependent on the video card and hardware

specications of your connected host laptop

Requirements are subject to change. For the latest requirements, please visit:

www.StarTech.com/TB3DKM2DP.

Product diagram

Instruction manual

DisplayPort

video

outputs

USB 3.0

Type-A

port

(5Gbps)

Gigabit

RJ45 port

Thunderbolt 3

host port

Instruction manual

About Thunderbolt 3

Thunderbolt 3 technology uses the USB-C connector, with a bandwidth of up to

40Gbps. It supports USB 3.1, DisplayPort 1.2, and PCI Express 3.0.

Thunderbolt technology supports both video and data throughput. However, it

prioritizes video bandwidth to help ensure seamless display performance. The

performance of the remaining dock functions depends on your display conguration.

Thunderbolt 3 products must be used with Thunderbolt 3 cables.

Your computer’s Thunderbolt 3 ports might not function properly until you update one

or more of the following on your computer:

• BIOS

• Thunderbolt rmware

• Thunderbolt 3 controller drivers

• Thunderbolt 3 software

The required updates will vary depending on your computer.

For an up-to-date list of aected computers and instructions, visit https://

thunderbolttechnology.net/updates. If your manufacturer isn’t listed on the

Thunderbolt website, contact your manufacturer.

Thunderbolt temperature

Due to the high performance of Thunderbolt technology, Thunderbolt products

sometimes generate more heat than traditional hardware. Therefore, it’s normal for

the docking station to warm up when in use. As such, it’s recommended that you

don’t place your laptop on the docking station’s surface, as doing so will result in even

higher temperatures.

These higher temperatures do not present a safety hazard to users or to hardware.

About USB 3.0 and USB 3.1 Gen 1

USB 3.0 is also known as USB 3.1 Gen 1. This connectivity standard oers speeds up

to 5Gbps. Any mention of USB 3.0 in this manual or on the StarTech.com website for

TB3DKM2DP refers to the 5Gbps USB 3.1 Gen 1 standard. Any mention of USB 3.1 Gen

2 refers to the 10Gbps Gen 2 standard.

Instruction manual

Install the docking station

The docking station is natively supported when connected to a computer running

Windows 10, Windows 8 / 8.1 or macOS operating systems. In these operating systems,

the docking station will automatically detect and install the required drivers once

connected to a Thunderbolt 3 port on your host laptop.

Connect your displays to the docking station

Dual 4K monitor installation

1. Connect a DisplayPort cable (not included) to each of the adapter’s DisplayPort

video output ports and to each of your DisplayPort monitors.

5K monitor installation

1. Connect a DisplayPort cable (not included) to each of the adapter’s DisplayPort

output ports and to your 5K monitor’s DisplayPort input ports.

Connect peripherals to the docking station

1. Connect your peripherals to the docking station (example, USB device, RJ-45

network).

Connect the dock to your computer

1. Connect the Thunderbolt 3 host port on the hub to a Thunderbolt 3 port on your

computer.

Install drivers

Once the docking station is powered and connected to your host laptop, the required

drivers should automatically install.

In Windows 10 or 8/8.1 you might see a pop-up message requesting permission

to allow the docking station to connect to your computer. If you see this pop-up

message, do the following:

1. Click on the pop-up message.

2. Select Always Connect from the list.

3. Click OK. If required, follow any other on-screen instructions to complete the

installation.

Congure your display device

Use Windows or macOS to adjust display settings for each connected monitor.

Connect an active video adapter

to the DisplayPort port

You can also connect a display adapter to the docking station’s DisplayPort port to

connect a dierent type of monitor.

Note: This port does not support Multimode DisplayPort so an active adapter is

required.

Notes:

• The docking station lets you connect two 4K displays.

• Video adapters sometimes limit the maximum available resolution. Check the

documentation of the video adapter to determine its maximum supported

resolution.

Instruction manual

Visit www.StarTech.com for of active DisplayPort adapters and cables.

Type of Display Adapter Needed (sold separately)

HDMI DisplayPort to HDMI 4K Audio / Video Converter (DP2HD4KS)

DVI DisplayPort to DVI Adapter (DP2DVIS)

VGA DisplayPort to VGA Adapter (DP2VGA2)

Instruction manual

Supported video resolutions

Thunderbolt technology supports both video and data throughput. However, it

prioritizes video bandwidth to help ensure seamless display performance. The

performance of the remaining dock functions depends entirely on the display

conguration you used.

The docking station supports the follow maximum resolutions:

Number of

Displays Ports Maximum Resolution

1 1 x DisplayPort ports 4096 x 2160p (60Hz)

1 2 x DisplayPort ports 5120 × 2880 (60Hz)

2 2 x DisplayPort ports 4096 x 2160p (60Hz)

• 3840 x 2160p resolution, found on most standard 4K monitors, is also a fully

supported resolution.

• Depending on the conguration and the supported resolutions of your connected

monitor(s), the docking station can support video resolutions lower than specied

above.

• In a multi-display conguration, set the refresh rates on each of your connected

monitors to the same values, otherwise your monitors might not properly display.

Instruction Manual

Troubleshooting

If you are experiencing issues, there are some quick tests that you can complete to

narrow down the source of the issue.

Update your computer to use Thunderbolt 3

Visit http://thunderbolttechnology.net/updates and look for your computer in the list

of aected computers. If your computer is listed, then you must update your computer

for its Thunderbolt 3 ports to function properly. To update your computer, follow the

instructions on the website or contact your manufacturer.

Verify that your components are Thunderbolt 3 compliant

1. Make sure that you are using Thunderbolt compliant cables. Thunderbolt 3 uses

the same connector type as USB-C. If you are using a USB-C cable that is not

Thunderbolt compliant, replace the cable with one that is compliant.

2. Make sure that the port on your computer is Thunderbolt 3 compliant. Thunderbolt

3 uses the USB-C connector type, but not all USB-C connectors are compatible with

Thunderbolt 3. If you are using a USB-C port that is not Thunderbolt 3 compliant,

switch to a port that is Thunderbolt 3 compliant.

Test the Thunderbolt peripheral

1. Use a second Thunderbolt peripheral, and see if it works. Ideally, the second

peripheral is one that you know works in other setups. If the second peripheral

works in the current setup, then there is probably an issue with the rst Thunderbolt

peripheral.

2. Use the Thunderbolt peripheral with a second setup. If it works in the second setup,

then there is probably an issue with the rst setup.

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