Toshiba Strata CTX Attendant Console Bedienungsanleitung

STRATA

CIX

The Power of IP. The Reliability of Toshiba

IP Attendant Console

Quick Reference Guide

Effective July 1, 2017, all Telecom product ordering,

maintenance, warranty, and support obligations have

been transfered to Mitel Netwoks, Inc.

2Strata CIX IP Attendant Console Quick Reference Guide 12/04

Introduction

This quick reference guide applies to the Toshiba Strata CTX

Attendant Console connected to a Strata CTX system.

See your Telephone System Administrator to find out which

features you have.

Answering a Call (Incoming)

To answer the current call (highlighted),

press Answer (+ key) on the keyboard

...or double click on the entry.

1. To login, double click on the Strata CTX

Attendant Console icon

...or click on the icon in the Microsoft Windows

Start menu bar

...or select Start > Programs > Strata CTX

Attendant > Strata CTX Attendant Console.

2. Select User ID.

3. Type the password (default is empty), press

Enter or click OK.

Releasing a Call

While on an active call, press Release (Enter)

on the keyboard

...or click the Release icon

...or select Call > Release.

Making a Call (Call Completion Codes)

NUMERIC

KEYPAD

BUTTON

Type the number on the numeric keypad, press

Release/Transfer (Enter) on the keyboard.

DESCRIPTION

1Always set the ring mode to Tone First or override a

busy/DND call.

2Set the ring mode to Voice First always or override a

busy/DND call.

3Intrude into a busy/DND call (ExecOverride).

4Set callback on a busy or ringing call.

5Perform manual OCA or set the ring mode to Voice first

always or override a busy/DND call.

7Set Message Waiting light on another phone.

Strata CIX IP Attendant Console Quick Reference Guide 12/04 3

BLF/DSS Tab

To dial using BLF/DSS

1. Click the BLF/DSS tab.

2. Double-click on an entry or use the up/down arrows to

select an entry and press Release/Transfer (Enter) on

the keyboard.

Station Idle

Station Busy

Station DND or not available in this system

Station Idle with Advisory Message

Station Busy with Advisory Message

Station DND with Advisory Message

Hold

To put the current call on hold, press Hold/

Retrieve

...or click on the Hold icon. You can also select

an active call in the call list, then select Call >

Hold.

To retrieve a held call

Highlight call to be retrieved, press Hold/

Retrieve again

...or highlight call to be retrieved, then

double-click on the call in the call list

...or highlight call to be retrieved, select Call >

Hold/Retrieve/Return.

Click to view

BLF/DSS lists

CTX-QR-ATCON-VB

4010378

4Strata CIX IP Attendant Console Quick Reference Guide 12/04

Call Transfer

To Blind Transfer the source party to the

destination party

While on an active call, dial the destination

party on the numeric keypad. Press

Transfer (Blind) (+) on the numeric keypad

...or select Call > Transfer > Blind transfer.

Enter destination party from the numeric

keypad.

If an exact match is not found, scroll and

select a name/number, click OK.

To make a Supervised Transfer call

1. While on an active call, dial the destination

party on the numeric keypad, press

Transfer (Supv.) (Enter) on the keyboard

...or select Call > Transfer > Consultation

transfer

2. Announce the call (optional).

3. Press Transfer (Supv.) (Enter).

To set up the Supervised Transfer call, select

Call > Setup Conference. Enter the destination

party, then click OK.

To transfer a call to Voice Mail

1. While connected to a call, enter the extension

number to transfer to.

2. Press Transfer to VM (Del) on the

keyboard.

3. Press Enter or click OK

...or while connected to a call, select Call >

Transfer > Voice Mail Transfer, enter the

destination extension, and press Enter.

...or

1. While connected to a call, click the Transfer

to VM icon.

2. Enter the extension number to transfer to.

3. Press Enter or click OK.

Strata CIX IP Attendant Console Quick Reference Guide 12/04 5

Conference Calls

To create a conference call

With calls on Source and Destination, press

Join/Split

...or select Call > Join/Split. The CTX

Attendant creates a three-way conference.

To add another destination party to the

conference with the Attendant

1. While in a conference (“conferenced” shows

on-screen), dial the extension to add, press

Release (Enter) or click OK.

2. After the dialed party answers, press Join/

Split (End) for the CTX Attendant to join the

active call and the consultation call

...or select Call > Join > Join/Split.

To split a three-way conference call

Press Join/Split

...or select Call > Join/Split.

To release the last party from a conference call

Select Call > Release Last Party.

To switch between Source and Destination

Parties

To switch to the source party, press Source

(Delete)

...or select Call > Source.

To switch to the destination party or select a

destination party, select Call > Destination or

click on the Destination icon.

Paging

To page using the Primary Page Zone

1. Click the Paging icon. The current call is

placed on hold, the primary page option

opens a path to the paging system.

2. Make an announcement over the paging

system.

6Strata CIX IP Attendant Console Quick Reference Guide 12/04

Door Phones

To call the primary door phone, click the Door

Phone icon

...or click the drop-down arrow next to the Door

Phone icon to select an alternate door phone or

select Console > Door Phone > Primary or

Alternate Door Phone.

1. To Unlock a Door, click the Door Unlock icon.

The primary door unlocks.

2. If there is more than one door, select a door from

the list, click Unlock.

Attendant Keys

Numeric Keypad

Special Function Keys

Del

Num

Lock

Home

Pg Up

Hold/

Retrieve

—

Answer

Transfer

(Blind)

Release

Transfer

(Supv.)

Enter

End

Ins

Pg Dn

DEF

MNO

WXY

ABC

JKL

TUV

GHI

PRS

456

Transfer

to VM

6204

Dial

Insert Home

Tab

Pg Up

Source

Del

Join/

Split

End

Dest

Pg Dn

6205

Strata CIX IP Attendant Console Quick Reference Guide 12/04 7

Function and Volume Keys

Ringing On/Off Controls

Keys Description

Ctrl+R Turns the sound card Headset or External Speaker

Ring On

Ctrl+T Turns the sound card Headset or External Speaker

Ring Off

Ctrl+Z Turns the PC Internal Speaker Ring On

Ctrl+X Turns the PC Internal Speaker Ring Off

Toolbar

Call Handling Toolbar

Optional Tools

Help

Vol Up

F11

Vol Dn

F12

6310

Dial

Dial drop-

down menu

Release

Answer

Consult Transfer

Blind

Transfer

Hold

Join

VoiceMail

Transfer

Source Destination

Split

Paging

Unlock

Door Park

Add New

User

Set Msg

Waiting

Pickup Door

Phone

Click arrows

for menu

options

Cancel Msg

Waiting

Reconnect

Database Backup

Log Files

Toshiba America Information Systems, Inc.,

Telecommunication Systems Division

9740 Irvine Blvd., Irvine, CA 92618-1697

(949) 583-3700 www.telecom.toshiba.com

and company names are trademarks, registered trademarks or service

marks of their respective owners. Information including without

limitation product prices, specifications, availability, content of services,

and contact information is subject to change without notice.Some

features require optional hardware to support full capabilities.

Call Park

To Park a call

1. Select a call.

2. Click the Park icon. The call is parked by the

system at a location set in the Administration

view under the Primary setting.

To select primary park, alternate park or

retrieve

1. Select a call.

2. Click the Park icon down arrow, then select a

park option. If you select Primary or Alternate

Park, you can choose:

•Station lets you type or select a park station.

•Auto Park enables the system to select a

location to park the call.

•Park button parks the call and enables you to

make a page announcement.

•Park Page enables you to park the call the

call per your selection and then make an

announcement.

•Retrieve enables you to retrieve the last (or

highlighted) parked call.

To retrieve a parked call

1. Right click in the call list view area, then select

Park Retrieve

...or select Call > Park Retrieve.

2. In the Call Retrieve dialog box, type or select

an orbit or extension number, then click

Retrieve.

Status

To change Console, Overflow or Night Mode Status

Right click on the item on the Status bar, and select the new

choice.To change Date and Time

1. Right click on the current time showing.

2. Type or select new settings, click Apply.

3. Click OK. Date/Time window closes.

CIX-QR-IPATT-VA

Version A1, February 2007

CIX-QR-IPATT-VA

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