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The optional VE-5x5 Surface Mount Box
is designed to be surface mounted to a
single gang box, double gang box or VE-
GNP gooseneck pedestal (right).
Important: The W-3000 will NOT mount to a
standard double gang box.
Caution: When warm air comes in contact with cold surfaces, such as outside walls, it causes condensation. To help prevent con-
densation from accumulating inside the W-3000, bring conduit into the bottom of the unit. If this is not possible, drill a 1/4” diameter
hole in the bottom of the plastic rough-in box.
Note: The plastic rough-in box (part # 259576)
may be purchased separately in advance. Go to
www.vikingelectronics.com and click on
“spare parts”.
?Need More Information on VE-5x5 or VE-GNP?
Call (715) 386-4345 and select 424.
* Note: Peel off paper liner and
adhere gasket to the back of the
faceplate, centering it over the four
corner mounting holes.
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, PLEASE CONTACT: VIKING TECHNICAL SUPPORT AT (715) 386-8666
Our Technical Support Department is available for assistance Monday 8am - 4pm, Tuesday-Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1. Know the model number, the serial number and what software version you have (see serial label).
2. Have your Technical Practice in front of you.
3. It is best if you are on site.
WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of one year from the date of purchase from any authorized Viking distributor
or 18 months from the date manufactured, which ever is greater. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531
Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a ReturnAuthorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or
others.
Vikings sole responsibility shall be to repair or replace (at Viking's option) the material within the terms stated above. VIKING SHALLNOT BE LIABLE FORANY LOSS OR DAMAGE OFANY KIND INCLUD-
ING INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING DIRECTLY OR INDIRECTLY FROM ANY BREACH OFANY WARRANTY EXPRESSED OR IMPLIED, OR FORANY OTHER FAILURE OF
THIS PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
WHICH ARE HEREBY EXCLUDED BEYOND THE ONE YEAR DURATION OF THIS WARRANTY. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not
apply to you.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1. Customer must contact Viking’sTechnical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid
for fourteen (14) calendar days from the date of issue.
3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your distributor will then replace the product over the counter at no charge. The distributor will
then return the product to Viking using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't followed the steps listed in 1, 2 and 3, be aware that you will have to pay a
restocking charge.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a ReturnAuthorization (RA) number. The customer MUST have a complete description of the problem, with all pertinent
information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between
foam and individually boxed.All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALLparts of the equipment. C.O.D. or freight collect shipments cannot be
accepted. Ship cartons prepaid to: Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4. RAnumber on carton: In large printing, write the R.A. number on the outside of each carton being returned.
A. Mounting
