For further information, please contact
the help desk on: 08457 61 62 63 – UK
01 702 5845 – ROI
20044687 – GIB
If the final Completion amount is over 15% more than the original Pre-Auth, then an additional
Pre-Auth for the increased amount should be requested (e.g. Pre-Auth completed for £100,
final checkout bill is £200. The original Pre-Auth will cover up to £115, so an additional Pre-Auth
of £85 needs to be requested).
For the Completion and to process the transaction, the original Pre-Auth Code, plus the
additional Pre-Auth Code (where required) should be entered.
*Contactless
Contactless lets cardholders pay with a tap of their card. If your terminal is enabled for
contactless payments the terminal will display a flashing green light above the top le of the
display. The cardholder simply taps their card on the display panel instead of entering a PIN.
If you have a terminal with a separate PIN Pad, the contactless reader is located in the PIN
Pad, not the terminal. The number and value of contactless transactions will be detailed as a
separate subtotal on your reconciliation report.
Duplicate receipt
You can print off a duplicate of the last printed receipt by choosing “Duplicate Receipt”. During
a transaction when either the Merchant or Cardholder receipts are printed, you can also print
an additional copy by pressing the MENU buon.
Mail or telephone order
You can accept payments by mail or telephone order via your terminal if this is specified
in your contract with us. If in any doubt, check your contract or call us on 08457 616263
before accepting a transaction.
This function is not initiated via the Menu. Instead, aer entering the amount, simply key
in the card number and follow the prompts. This will include confirming the customer is
not present and entering the three-digit Security Code (on the back of the card) and the
Post Code/Address numerics.
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