Yealink SIP-T54W Bedienungsanleitung

Hosted PBX

Yealink SIP-T54W Gigabit Colour IP Phone

QUICK START GUIDE

COGECO BUSINESS | YEALINK SIPT54W GIGABIT COLOUR IP PHONE

Table of

Contents

Getting Started With Hosted PBX 2

Setting Up Voice Mail Greetings from Your Phone 2

Basic Phone Features 3

Placing a Call 3

Answering a Call 3

Ending a Call 3

Redial 4

Call Mute and Un-Mute 4

Call Hold and Resume 4

Call Transfer 4

Call Forward 5

Call Conference 5

Speed Dial 5

Voice Message 6

Customizing Your Phone 6

Call History 6

Contact Directory 6

Volume Adjustment 7

Ring Tones 7

Auto Attendant Greetings 7

Headset

Speakerphone

Redial

Mute

Hold

Transfer

Message

Volume

COGECO BUSINESS | YEALINK SIP-T54W GIGABIT COLOUR IP PHONE 2

Introduction

Geing Started With Hosted PBX

Seing Up Voice

Mail Greetings

From Your Phone

Welcome to Cogeco's business phone service. This handy guide will take you

through all of the Yealink SIP-T54W Gigabit Colour IP Phone features, including

setting up your voicemail, conference calls and customizable settings. We've

also included useful, time-saving tips throughout this guide.

Let's get started.

1. Dial feature code *98 or tap .

2. Enter a PIN of your choice (at least 6 digits)

3. Re-enter PIN to conﬁrm

4. Upon hearing the system voice prompt, record your name

5. Press # to conﬁrm

6. Setting up the Greetings

Choose one of the following options:

• Press 1 to record a personal greeting. Follow the voice prompts to

complete the recording.

• Press 2 to select system generated greetings that include your name.

Greeting is automatically created.

• Press 3 to select system generated greetings that include your phone

number. Greeting is automatically created.

• Press 4 to select system generated greetings that include both your

name and telephone number. Greeting is automatically created.

Press the pound key (#) to conﬁrm.

After 3 unsuccessful attempts to log in, you will be locked out. Please

contact technical support at 1-855-440-5602. Accessing the Voice Portal

from a remote location is not offered.

VoIP 9-1-1 Service features may differ from traditional wireline 9-1-1

services. Visit cogeco.ca/911 for more information.

COGECO BUSINESS | YEALINK SIP-T54W GIGABIT COLOUR IP PHONE 3

Placing a Call

Answering a Call

Basic Call Features

Using the handset:

1. Pick up the handset.

2. Enter the number, and then

press the Send soft key.

Using the speakerphone:

1. With the handset on-hook,

press .

2. Enter the number, and then

press the Send soft key.

Using the handset: Pick up the handset.

Using the speakerphone: Press .

Using the headset: Press .

Using the headset:

1. With the headset connected,

press to activate the

headset mode.

2. Enter the number, and then

press the Send soft key.

Tips: During a call,

you can alternate

between the headset,

hands-free speaker

phone and handset

modes by pressing

the Headset key, the

Speakerphone key

or by picking up the

handset. Headset

mode requires a

connected headset.

Tips: You can reject

an incoming call by

pressing the Reject

soft key.

Ending a Call

Using the handset:

Hang up the handset or press the

EndCall soft key.

Using the speakerphone:

Press or the EndCall soft key.

Using the headset:

Press the EndCall soft key.

COGECO BUSINESS | YEALINK SIP-T54W GIGABIT COLOUR IP PHONE 4

Redial

Call Mute and

Un-Mute

Call Hold and

Resume

Call Transfer

• Press to enter the Placed Call list, press or to select the

desired entry, and then press or the Send soft key.

• Press twice when the phone is idle to dial out the last dialed number.

• Press to mute the microphone during a call.

• Press again to un-mute the call.

To place a call on hold:

Press or the Hold soft key

during an active call.

You can transfer a call in the following ways:

To resume the call, do one of

the following:

If there is only one call on hold, press

or the Resume soft key.

If there is more than one call on

hold, press or to select the

desired call, and then press or

the Resume soft key.

Blind Transfer

1. Press or the Transfer soft key

during an active call. The call is placed

on hold.

2. Enter the number you want to

transfer to.

3. Press or the Transfer soft key.

Semi-Attended Transfer

1. Press or the Transfer soft key

during an active call. The call is placed

on hold.

2. Enter the number you want to

transfer to, and then press .

3. Press or the Transfer soft key

when you hear the ring-back tone.

COGECO BUSINESS | YEALINK SIP-T54W GIGABIT COLOUR IP PHONE 5

Call Forward

Call Conference

Speed Dial

To enable call forwarding, dial feature code *72 followed by the number you want

to forward your number to.

To disable call forwarding, dial feature code *73.

1. Press the Conference soft key during an active call.

The call is placed on hold.

2. Enter the number of the second party, and then press the Send soft key.

3. Press the Conference soft key again when the second party answers.

All parties are now joined in the conference.

4. Press the EndCall soft key to disconnect all parties.

To conﬁgure a Speed Dial key:

1. Press the Menu soft key when

the phone is idle, and then select

Features->DSS Keys.

2. Select the desired DSS key, and

then press the Enter soft key.

3. Select Speed Dial from the Type

ﬁeld, select the desired line from

the Account ID ﬁeld, enter a label

in the Label ﬁeld and enter the

Attended Transfer

1. Press or the Transfer soft key

during an active call. The call is placed

on hold.

2. Enter the number you want to

transfer to, and then press .

3. Press or the Transfer soft key

when the second party answers.

Tips: You can split the

conference call into

two individual calls

by pressing the Split

soft key.

number in the Value ﬁeld.

4. Press the Save soft key to accept

the change.

To use the Speed Dial key:

Press the Speed Dial key to dial out

the preset number.

COGECO BUSINESS | YEALINK SIP-T54W GIGABIT COLOUR IP PHONE 6

Voice Message

The message waiting indicator on the idle screen indicates that one or more

voice messages are waiting at the message center. The power indicator LED

slowly ﬂashes red.

To listen to voice messages:

1. Press or the Connect soft key.

2. Follow the voice prompts to listen to your voice messages.

Call History

Customizing Your Phone

1. Press the History soft key when

the phone is idle, press or

to scroll through the list.

2. Select an entry from the list,

you can do the following:

• Press the Send soft key to

call the entry.

• Press the Delete soft key to

delete the entry from the list.

If you press the Option soft key,

you can also do the following:

• Select Detail to view detailed

information about the entry.

• Select Add to Contacts to add

the entry to the local directory.

• Select Add to Blacklist to add

the entry to the blacklist.

• Select Delete All to delete all

entries from the list.

Contact Directory

To add a contact:

1. Press the Directory soft key when the phone is idle, and then select

All Contacts.

2. Press the Add soft key to add a contact.

3. Enter a unique contact name in the Name ﬁeld and contact numbers in

the corresponding ﬁelds.

4. Press the Save soft key to accept the change.

To edit a contact:

1. Press the Directory soft key when the phone is idle, and then select

All Contacts.

2. Press or to select the desired contact, press the Option soft key

Tips: You can add

contacts from call

history easily. For more

information, refer to

Call History above.

COGECO BUSINESS | YEALINK SIP-T54W GIGABIT COLOUR IP PHONE 7

Volume Adjustment

Ring Tones

Auto Aendant

Greetings

• Press during a call to

adjust the receiver volume of the

handset/speakerphone/headset.

1. Press the Menu soft key when

the phone is idle, and then select

Basic->Sound->Ring Tones.

2. Press or to select

Common or the desired account

and then press the Enter soft key.

Dial the Auto Attendant (AA) phone number

(E.g. 51#, 52#, 53# provided by Cogeco)

Upon hearing the IVR Prompt, press/key-in *6. Enter PIN followed by #

(E.g. 1234#)

If entering the system for the ﬁrst time, it will give you the option of choosing

your PIN (a minimum of 4 digits is recommended). Re-enter the new PIN to

conﬁrm, followed by #.

• Press when the phone

is idle to adjust the ringer volume.

and then select Detail from the prompt list.

3. Edit the contact information.

4. Press the Save soft key to accept the change.

To delete a contact:

1. Press the Directory soft key when the phone is idle, and then select All

Contacts.

2. Press or to select the desired contact, press the Option soft key and

then select Delete from the prompt list.

3. Press the OK soft key when the LCD screen prompts “Delete selected item?”.

3. Press or to select the

desired ring tone.

4. Press the Save soft key to accept

the change.

COGECO BUSINESS | YEALINK SIP-T54W GIGABIT COLOUR IP PHONE 8

To Record & Edit recordings for Business and Non-Business hours

Press 1

To change the conﬁguration of your automated attendant

Press 1

To turn on/off your automated attendant

Press 2

To record or edit announcements used for your business-hours menu

• Press #to record your initial greeting

• When ﬁnished recording press #

• Press 1 to save the recording

• Press 2 to re-record/override

• Press 3 to exit

• Press 4 to continue recording

Press 3

To record or edit announcements used for your non-business-hours menu.

(Note: this option will be only available if you have your attendant conﬁgured

by Cogeco to provide your callers with options during Non-Business hours)

• Press #to record your initial greeting

• When ﬁnished recording press #

• Press 1 to save the recording

• Press 2 to re-record/override

• Press 3 to exit

• Press 4 to continue recording

• Follow the voice prompts to complete the recording

• Press the (*) button to return to the previous menu

Questions?

Please visit our HPBX FAQ page at cogeco.ca

or call us at 1-855-440-5602.

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