ZyXEL Communications AMG1202-T10A Bedienungsanleitung

AMG1202-T10A

AMG1302-T10A

ZyXEL

Router

Use this guide for resolving

issues with your ZyXEL

wireless router.

User Guide

This document contains important personal

information, so please keep it safe.

ax customer details

here

Learn About

Your ZyXEL router and the Internet

ZyXEL Router 3

Wireless Broadband 3

Wired Broadband 4

ZyXEL Router

Your ZyXEL router is a broadband router that can connect

computers to the internet using wired or wireless connections.

Your router can share the internet across separate computers and

devices, such as games consoles, smart phones and tablets.

Wireless Broadband

Wireless broadband, also known as Wi-Fi, is an easy way to connect

your computer, games consoles and other devices to your ZyXEL

router. It is especially useful as it allows you to access the Internet

around your home without the use of cables.

ZyXEL router

Your ZyXEL router is already wireless enabled, so you just need

to check that your computer, games console or other device can

connect wirelessly.

If you’ve bought a laptop in the last couple of years, it’s likely to

have wireless built in, but you may need to turn it on using a button

or switch on your laptop. If you use a normal desktop computer, this

may also have wireless built in. If you aren’t sure, check your laptop

or desktop computer manual.

Contents

Set up UseQuick StartGuide

Setting up your ZyXEL router and getting online

Learn About 3

Your ZyXEL router and the Internet

Help 5

Online help, connection troubleshooting and general

questions

Useful Information 16

McAfee Online Security, ZyXEL Powerline Adapters, useful

contacts and advanced settings.

Help

Online help, connection troubleshooting and general

questions

Online Help 5

Essential Checks 5

Connection Problems 6

General Questions 14

Online Help

If you have access to the internet our online‘Help & Support’ section

has extensive troubleshooting support to resolve any issues you

may have.

Visit http://www.hometelecom.co.uk/how-can-we-help.php

(or visit www.hometelecom.co.uk and navigate to Help & Support).

Essential Checks

It is essential that you check all of your equipment is working. If an

engineer visits and nds your equipment or settings are the cause

of your problem you will be charged for the engineer callout and

we don’t want that! Before proceeding you may like to check that

you have:

- Restarted your ZyXEL router by pressing the‘Reset’ button on the

back of your router and holding it down until all the lights turn

o and back on again. To press this button you will likely need a

straightened out paperclip or other thin object.

If your computer doesn’t have wireless built in, you’ll need to t

a wireless adapter. These are available at most computer shops.

Check your computer manual to make sure the type of adapter you

plan to buy is compatible with your computer.

Wireless security

For your security, your router is preset with a wireless network name

and key. These details are unique to your router and prevent other

people accessing it wirelessly. You can nd these details on the base

of your router. You’ll need to enter these details on any device that

you want to connect wirelessly. To improve your internet security,

consider our McAfee free trial (see page 16).

Getting a good wireless signal

It’s important to have a good wireless signal between your router

and devices to get the fastest, most reliable connection possible. To

boost wireless signal around your home, try using ZyXEL Powerline

adapters (see page 16).

When setting up for the rst time, try to position your device near

your router. Once a wireless connection has been made, you can

move your router further away.

Wired Broadband

Ethernet cables can be used to connect computers, games consoles

and other devices to your ZyXEL router.

Although a wireless connection gives you more exibility to

position your devices around your home, it can occasionally suer

from interference, which can aect your internet browsing. An

Ethernet cable is generally not aected by interference so will give

you a faster, more reliable connection. We therefore recommend

using a wired connection if your computer or device is set up near

your router.

- Checked the phone line for a clear dial tone.

- Plugged the router into the master phone socket of the property.

- Ensured any wireless devices are checked using an Ethernet cable

rather than a wireless connection.

Connection Problems

If you can’t get online the rst thing we need to do is look at the

lights on your router or modem. These will help to determine what

the problem is.

Please choose from the following options:

A DSL and Internet lights are o or ashing 8

B Broadband light is on and Internet light is o 10

C Broadband and Internet lights are on 11

A DSL and Internet lights are o or ashing

If either the Broadband or Internet lights are OFF or FLASHING this

means that your router can’t connect to the telephone exchange.

This can be caused by a broadband fault or a problem with your

wiring, lters or sockets.

Make sure your telephone line is working:

You’ll see problems with your broadband if the telephone line isn’t

working properly. Pick up a telephone handset and check for a dial

tone:

• If the line sounds clear and you can hear a dial tone, go to

‘Check your Microlter’ on the following page.

• If the line is noisy or you can’t hear a dial tone then please call

technical support on 0844 880 4648.

Check your Microlters:

Broadband shares the line with your telephone service. Microlters

separate the signals and prevent one from interfering with the

other. Anything connected to your line needs to pass through a

Microlter.

Make sure your extensions and cabling

are okay by testing your broadband in

the master socket. You’ll nd it at the

point where the telephone line enters

your property.

Most look like the one shown right.

First, unplug all devices plugged into a phone socket, such as set-

top boxes, other telephones and Microlters. Now, plug your ZyXEL

router into the master socket through one Microlter.

If your connection works only through your master socket:

Either your extension wiring or something connected to your line is

causing the problem.

All other devices should be unplugged at this point. So to test

where the problem lies, plug in your other devices one at a time,

testing your Internet connection each time.

If after plugging in a certain device, the connection breaks, this

means that that device is causing your issue. Try replacing the

Microlter for that connection, or using a dierent phone socket.

Page

Still not working?

If you have tried these procedures and the DSL or Internet lights are

still o or ashing, then please contact our Technical Support Team

on 0844 880 4648.

B Broadband light is on and Internet light is o

If the Broadband light is ON and Internet light is OFF this means

that although you’re connected to the telephone exchange, you

can’t connect to our network.

Make sure your telephone line is working:

You’ll see problems with your broadband if the telephone line isn’t

working properly. Pick up a telephone handset and check for a dial

tone:

• If the line sounds clear and you can hear a dial tone, go to

‘Check your settings’ below.

• If the line is noisy or you can’t hear a dial tone then please call

technical support on 0844 880 4648.

Check your settings:

First make sure your connection User Name and Password are

entered correctly. These settings are on the sticker attached to the

base of your ZyXEL router.

Still not working?

If you have tried these procedures and there is still an issue, then

please contact our Technical Support Team on 0844 880 4648.

C Broadband and Internet lights are on

If both the Broadband and Internet lights are ON this means that

your router is connected to the Internet, but something is stopping

data from reaching your computer.

Things to consider:

Do you have more than one computer connected to your network?

If so, are you getting the same problem on each computer?

If you are, the problem lies either with your local network or

connection to our network.

If your other computers/devices are working, then the problem lies

with the computer you’re using.

1. Check to see if your computer is connected to your router:

For Windows based Operating Systems:

Go to the ‘Start Menu’and choose ‘Control Panel’.

In the ‘Control Panel’, choose ‘Network Connections’.

Here you’ll see the current status of the connection between your

router and computer. (On the following page are examples of a

connected icon, a disconnected icon and a disabled icon).

If your network icon is disconnected run through the setup guide.

If your connection shows as disabled, right click on it and choose

enable to x the problem.

If it shows as connected and you’re still having problems, go to‘Test

the connection between your computer and router’ (page 11).

1110

For MAC based Operating System:

From the Apple menu, choose ‘System Preferences’.

Choose ‘Network’ - you’ll nd this under‘Internet and Network’.

OS X 10.4: Choose ‘Network Port Congurations’from the ‘Show

Menu.’

OS X 10.5 and above: Click the‘Cog’icon underneath the list of

connections on the left and choose ‘Set Service Order.’

Make sure your connection type is at the top of the list (drag it up

with the mouse if you need to) and the box next to it is ticked, click

‘Apply Now’ to return to the network screen.

OS X 10.4 and below: Choose your connection type from the ‘Show’

list. On the screen that appears make sure‘Congure IPv4’is set to

‘Using DHCP’. If you have to change anything click‘Apply Now’.

OS X 10.5 and above: Click on your connection type from the left

menu (it should be at the top) and click‘Advanced’. On the screen

that appears, make sure‘Congure IPv4’is set to ‘Using DHCP’. If

you’ve had to change anything click‘Apply Now’.

If your Mac connects via wireless, click on the wireless icon on the

top bar.

Make sure that ‘AirPort’ is shown as ‘On’and you can see your

wireless network in the list with a tick next to it.

2.Test the connection.

Firstly, if you use a Firewall, turn it o for a few minutes. If this xes

the problem then check through your Firewall’s rules and remove

the entry that’s causing problems or just reinstall it. Otherwise

continue through this guide.

Enter http://www.hometelecom.co.uk/into your browsers address

bar and it should load up the Home Telecom website.

If the Home Telecom site does not load:

1. Your computer can’t send any data through your router to our

network. Turn o your Firewall and try loading the website again.

2. If that doesn’t help, perform a factory reset on your router and

set your connection up again. Do this by pressing the small‘Reset’

button on the reverse of your router using a straightened paperclip

or similar thin object, hold the button down until the lights go o

and come back on again.

3. Open your web browser (ignore any error messages the browser

shows you) and type your routers IP address into the address bar at

the top of the window, it will look something like this:

Your ZyXEL Router IP address is: http://192.168.1.1

When you’ve entered the address you should be taken to the

routers admin page. If it does not load, see section ‘a’ below. If it

does load, go to section ‘b’on the following page.

a. If the routers admin screen does not load:

This means that the problem lies with the connection between your

computer and router. The computer can see your network but it

can’t send data through it.

1312

This will either be a problem with the router or your computers

software, follow these steps to resolve the issue:

1. If you use a Firewall, turn it o for a few minutes and try to

browse the web again. If this xes the problem then check through

your Firewall’s rules and remove the entry that’s causing problems,

or just remove and reinstall the whole program.

2. If your connection continues to fail, perform a factory reset on

your router and set up your connection from scratch using the

Quick Start guide. To perform a reset on your router, press the small

‘Reset’ button on the reverse of your router using a straightened

paperclip or similar thin object, hold the button down until the

lights go o and come back on again.

b. If the routers admin screen does load:

1. Either your home’s wiring or an ADSL Microlter may be

faulty. Reconnect each Microlter in turn, checking the internet

connection each time to see if one is faulty.

2. Perform a factory reset on your router (see above for instructions).

Still not working?

If you have tried all the steps shown previously and there is still an

issue, then please contact the relevant support number:

Call Technical Support Team on 0844 880 4648.

Call Wireless Support on 0906 780 1297 (for issues setting up

wireless computers/devices)

Calls are charged at £1 per minute from UK landlines, prices may be

considerably higher from mobile phones.

General Questions

Use this section to nd the answer to some common questions

about connection problems:

Replacing an old/existing router

1. Turn o your modem/router.

2. Unplug any cables between your modem/router, computer, the

phone socket and the mains power socket. You can leave any ADSL

Microlters in phone sockets.

3. Set aside the old modem/router and cables.

4. Follow the Quick Start guide in your welcome pack to set up your

new ZyXEL router.

My computer is showing a message‘Windows cannot congure

this wireless connection’when I try to set up a wireless connection.

What can I do?

Your computer’s pre-installed wireless software is preventing you

from using the Windows standard wireless software. Find your

computer’s wireless software by hovering your mouse over the

icons in your system tray (usually on the lower right-hand corner

of the screen). If there’s a wireless icon, right-click on it to run the

wireless manager or utility. Or go to ‘Start’ then ‘All Programs’ and

look through the list.

Once you nd this software, you can use it to set up your wireless

connection (your software’s ‘Help’function may be useful, if you

aren’t sure how to do this) or there may be a tick box that allows

Windows to control the wireless set-up. Then go to page 7 of the

Quick Start guide to set up your device.

1514

How do I set my computer to obtain an IP address automatically?

Windows 2000/XP/Vista/7/8

1. Go to ‘Start’ and click ‘Control Panel’ then:

Windows 2000/XP: click ‘Network Connections’.

Windows Vista: click ‘Network and Sharing Centre’, then‘Manage

network connections’.

Windows 7: click ‘Network and Internet’, then ‘Network and Sharing

Centre’, then ‘Change Adapter Settings’.

2. Right-click the icon for the network adapter you use to connect

to your Hub.

3. Click ‘Properties’.

4. Windows 2000/XP/Vista: select TCP/IP.

Windows 7: select TCP/IP v4.

5. Click ‘Properties’.

6. Select ‘Obtain an IP address automatically’.

7. Click ‘OK’ twice.

8. Open your web browser.

MAC OS X

1. Go to the Apple menu, open‘System Preferences’, then click

‘Network’.

2. Select the adapter you use to connect to your router.

3. Mac OS X 10.4 and earlier only: Select TCP/IP.

4. In ‘Congure’ select the ‘Using DHCP’ option.

5. Click ‘Save/Apply Now’ and close the window.

6. Open your web browser.

1716

Useful Information

McAfee Online Security 16

ZyXEL Powerline Adapters 17

Useful contact details 18

Advanced settings 19

McAfee Online Security

With your Home Telecom broadband package, you will receive a

free 30 day trial of McAfee Online Security to protect you whilst

using the internet.

To start your 30 day free trial, go to

www.hometelecom.co.uk/mcafee.

ZyXEL Powerline Adapters

Improve your broadband signal with these ultra compact powerline

adapters, which use your electricity line to extend your broadband

availability across your home. Simply plug one adapter into your

router and mains socket, and the other in a dierent mains socket

in your home, to boost the signal to places your router alone would

not reach. See opposite for more details.

Eortlessly upgrade your home

with the ZyXEL PLA4201 adapter

Compact design for easy setup and instant plug-and-

play

Enjoy stable HD videos and gaming

QoS enhances media streaming quality

To nd out more visit the ZyXEL website

www.zyxel.com (search for PLA4201).

The new mini-size ZyXEL PLA4201 gives you the exibility

to turn power lines into a home network.

Enjoy multiple HD streaming, multiplayer gaming, and

web surng.

The advanced Quality of Service (QoS) features improve

the quality of multimedia streaming.

Extend your home network

Boost signal performance for HD media

1918

Useful contacts

Visit www.hometelecom.co.uk

Customer Services

Call - 01403 216133

Monday to Friday - 8.30am to 8pm

Saturdays and Bank Holidays - 10am to 6pm

Email - customer.ser[email protected]

Technical Support (Router & Line)

Call - 0844 880 4648

Monday to Friday - 8.30am to 9pm

Saturdays, Sundays and Bank Holidays - 10am to 6pm

Sales

Call - 01403 216133

Monday to Friday - 9am to 8pm

Saturdays and Bank Holidays - 10am to 4pm

Email - [email protected].uk

Wireless Support

Call - 0906 780 1297

Calls are charged at £1 per minute from UK landlines, prices may be

considerably higher from mobile phones.

Advanced settings

If you wish to remotely access your router via your computer, you

will require the Router Password (printed on the sticker on the front

page of this booklet).

To see how to access your router via your computer and edit your

broadband settings, please go to:

www.hometelecom.co.uk/zyxel-guide.php

Note: If you make any changes in error simply reset the router. This

will restore it to the pre-congured state. With the router powered

on (using a paper clip or other narrow object) press and hold the

reset button located on the back of the router for 10 seconds before

releasing it. Your broadband details are printed on the sticker on the

front page of this booklet, if you should need them.

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