Avaya Configuring Avaya IP Office R8.0 Beilage

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2NHeliosIP-IPO8

Avaya Solution & Interoperability Test Lab

Application Notes for Configuring Avaya IP Office R8.0 to

interoperate with 2N Telekomunikace Helios IP - Issue 1.0

Abstract

These Application Notes describe the configuration steps required for 2N Telekomunikace

Helios IP to interoperate with Avaya IP Office R8.0. The 2N Telekomunikace Helios IP is a

door communicator that supports both voice and video transmission using the Session

Initiation Protocol (SIP).

Information in these Application Notes has been obtained through DevConnect compliance

testing and additional technical discussions. Testing was conducted via the DevConnect

Program at the Avaya Solution and Interoperability Test Lab.

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1. Introduction

These Application Notes describe the configuration steps required for 2N Telekomunikace

Helios IP to interoperate with Avaya IP Office. The 2N Telekomunikace Helios IP is a door

communicator that supports both voice and video transmission using the Session Initiation

Protocol (SIP), in addition to being a door entry device with its keyboard or card reader. In the

compliance testing, the 2N Telekomunikace Helios IP was set up as a SIP extension on Avaya IP

Office and underwent testing of various call scenarios with other Avaya telephones.

2. General Test Approach and Test Results

The general test approach was to place calls to and from Helios IP and exercise basic telephone

operations. For serviceability testing, failures such as cable pulls and hardware resets were

performed.

DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members. The

jointly-defined test plan focuses on exercising APIs and/or standards-based interfaces pertinent

to the interoperability of the tested products and their functionalities. DevConnect Compliance

Testing is not intended to substitute full product performance or feature testing performed by

DevConnect members, nor is it to be construed as an endorsement by Avaya of the suitability or

completeness of a DevConnect member’s solution.

2.1. Interoperability Compliance Testing

The interoperability compliance test included feature and serviceability testing. The feature

testing was to verify that:

Helios IP successfully registers with IP Office.

Helios IP successfully establishes audio calls with Avaya H.323 and digital telephones

registered to IP Office.

Helios IP successfully establishes audio calls with PSTN.

Helios IP successfully establishes video calls with IP Office Video Softphone registered

to IP Office.

Helios IP successfully negotiates the appropriate audio codec (G.711MU or G.729A).

Helios IP successfully negotiates the appropriate video codec (H.263+ or H.264).

DTMF tones could be passed successfully to IP Office Voicemail.

Helios IP successfully calls multiple destinations using a Sequential Hunt Group.

Helios IP successfully streams video to a PC running Helios IP Eye when calling phones

without video capabilities.

The serviceability testing focused on verifying the ability of Helios IP to recover from adverse

conditions, such as disconnecting/reconnecting the Ethernet cable to the devices and rebooting IP

Office.

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2.2. Test Results

All test cases passed. As Helios IP was not designed to be a desk phone, the following features

were not supported:

Handling multiple calls.

Call hold and un-hold.

Call park and un-park.

Call transfer and conference.

Message Waiting Indicator (MWI) activation and deactivation.

Activating of features using Short Codes (the * and # buttons are used for answer and

hang up respectively).

2.3. Support

Technical support on 2N Telekomunikace Helios IP can be obtained through the following:

Phone: +420 261 301 111

Web: http://www.2n.cz/en/support/

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3. Reference Configuration

Figure 1 illustrates a test configuration that was used to compliance test the interoperability of

Helios IP and IP Office. The configuration consists of an IP Office 500 and a server running IP

Office Manager and Voicemail. The IP Office has connections to the following: 9640 IP

Telephone, 2420 Digital Telephone, IP Office Video Softphone, Helios IP and an ISDN-PRI

trunk to the PSTN. The Helios IP Eye application is also installed on a PC to receive the video

streaming from Helios IP.

Figure 1: Avaya IP Office with Telekomunikace 2N Helios IP Configuration

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4. Equipment and Software Validated

The following equipment and software were used for the sample configuration provided:

Equipment/Software

Release/Version

Avaya IP Office 500v2

R8.0(42)

Avaya IP Office Manager

10.0 (42)

Avaya IP Office Voicemail Pro

7.0 (23)

Avaya 9640 IP Telephone

3.1 SP4 (H.323)

Avaya 2420 Digital Telephone

N.A.

2N Telekomunikace Helios IP

Tested models:

9137111CKU (1 button + camera + keypad)

Software version: 1.15.3.307.3

Bootloader version: 1.4.0.6.0

Hardware version: 535v5

5. Configure Avaya IP Office

The configuration changes in this section for IP Office are performed through the IP Office

Manager. Except where stated, the parameters in all steps are the default settings and are

supplied for reference. For all other provisioning information such as provisioning of the trunks,

call coverage, extensions, and voicemail, please refer to the IP Office product documentation in

Section 9.

The procedures fall into the following areas:

Setting LAN Parameters

Administer SIP Registrar

Add SIP Extensions

Add Users

Configure Sequential Hunt Group

Save Configuration

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5.1. Setting LAN Parameters

From the configuration tree in the left pane, select System. Click tab LAN1 LAN Settings to

display the LAN Settings screen in the right pane.

Set the IP Address, which will be the address of the IP Office.

Set the IP Mask based on the network setup.

Set the DHCP Mode based on the network requirement. In this case, the Disabled option

is chosen since DHCP was not used.

Other fields can be left blank or at the default settings.

5.2. Administer SIP Registrar

Select SIP Registrar sub-tab in the right pane and enter the following values:

Domain Name: Enter a valid Domain Name. In this case, it was left blank as registration

is done using the IP address of the LAN1 interface.

Layer 4 Protocol: Select Both TCP & UDP.

TCP Port: Set to 5060 (default).

UDP Port: Set to 5060 (default).

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5.3. Add Users

A SIP user must be added in order to register Helios IP with IP Office. Add a User by right-

clicking User from the left pane and select New (not shown). For the Name field, enter a

descriptive name, for example, Extn304SIP For the Full Name field, enter a descriptive name

for the user. For the Extension enter a valid extension Number.

Select the Voicemail tab and un-check the Voicemail On field.

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Select the Telephony Supervisor Settings tab. Enter a Login Code. The Login Code is used

to configure Helios IP in Section 6.2 to log the user into the IP Office. Click OK (not shown)

when done.

A prompt will appear asking if a new VoIP extension should be created. Click the SIP

Extension radio button and click OK. Repeat as necessary.

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5.4. Configure Sequential Hunt Group

In the left panel right-click HuntGroup and select New (not shown). For the Name field, enter a

descriptive name for the hunt group. Set the Extension field to an unused extension, in this case,

402, and set Ring Mode to Sequential. For the No Answer Time (secs) field, set the number of

seconds an extension rings before the call is passed to the next extension in the list, in this case,

10. Click Edit to configure the list of extensions.

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The screen below will appear, select the newly created SIP User and any other users required in

the hunt group and click Append. Click OK to return to the previous window and click OK

when done.

5.5. Save Configuration

Send the configuration to the IP Office in the customary fashion when all configuration is

complete.

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