Cisco 7941G - Unified IP Phone VoIP Bedienungsanleitung

DC-Net Cisco Phone User Guide

For Cisco Unified IP Phone Models:

7941G/7942G

7945G

7961G/7962G

7965G

DC-Net Citywide Information Network

Office of the Chief Technology Officer

Government of the District of Columbia

v 1.1 3/29/10

2010

7945G 7941G

7965G

7961G

Phone Buttons

1 Programmable

buttons

Depending on configuration programmable buttons provide access to:

Phone lines (line buttons)

Speed-dial numbers (speed-dial buttons, including the BLF speed-dial

Features)

Web-based services (for example, a Personal Address Book (PAB) button)

Phone Features (for example, A Privacy button)

The buttons illuminate to indicate status:

Green, steady—Active call

Green, flashing—Held call

Amber, steady—Privacy in use

Amber, flashing—Incoming call

Red steady—Remove line in use (shared line, BLF status, or active Mobile Connect call)

2 Phone screen Shows phone features.

3 Footstand button Allows you to adjust the angle of the phone base.

4 Message Auto-dials your voice message service (varies by service).

5 Directories Opens/closes the Directories menu. Use it to access call logs and directories.

6 Help Activates the Help menu.

7 Settings Opens/closes the Settings menu. Use it to control phone screen contrast and ring sounds.

8 Services Opens/closes the Services menu.

9 Volume Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume

(on-hook).

10 Speaker Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

11 Mute Toggles the Mute feature on or off. When Mute is on, the button is lit.

12 Headset Toggles the headset on or off. When the headset is on, the button is lit.

13 Navigation

button

Allows you to scroll through menus and highlight items. When the phone is on-hook, dis-

plays phone number from your Placed Calls log.

14 Keypad Allows you to dial phone numbers, enter letters, and choose menu items.

15 Softkey buttons Each activates a softkey option (displayed on your phone screen).

16 Handset light strip Indicates an incoming call or new voice message.

Cisco 7941G and 7945G

Cisco 7961G and 7965G

Setting Up Voicemail

To set up your voicemail box:

1. Press the Messages button:

2. Press *

3. At the prompt, if you are an

administrator, enter the 7 digit phone

number. If you are a teacher, enter your

user ID.

4. Enter the password: 147852

5. Follow the prompts to:

a. Record a Name: <your name>

b. Record the Standard Greeting:

c. Reset the password.

Note: You must complete name announce-

ment setup to be found in the voicemail

directory.

Checking Voicemail

To check voicemail messages from your

desk phone, press the Messages button:

To check voicemail from another desk or

from a remote location:

1. Dial: 202-671-2161.

2. Press *. At the prompt, enter the

7 digit phone number, then press #.

3. At the prompt, enter the password and

press #.

Transferring Calls

To transfer a call without talking to the transfer

recipient:

1. From an active call, press the Transfer

softkey.

2. Enter the target number.

3. Press Transfer again to complete the transfer

or EndCall to cancel.

Note: If your phone has on-hook transfer en-

abled, complete the transfer by hanging up.

To talk to the transfer recipient before transfer-

ring a call (consult transfer):

1. From an active call, press Transfer.

2. Enter the target number.

3. Wait for the transfer recipient to

answer.

4. Press Transfer again to complete the transfer

or EndCall to cancel.

Note: If your phone has on-hook transfer en-

abled, complete the transfer by hanging up.

Forwarding Calls

To forward all calls to another telephone num-

ber:

1. Press the CFwdAll softkey.

2. Enter the telephone number to which you

want to forward calls.

To remove call forwarding, press CFwdAll again.

Calling Long Distance

To call long distance, a FAC access code

must be assigned to your phone.

1. Dial 9 1 and the 10 digit long distance

number.

2. At the tonal prompt, enter the FAC ac-

cess code.

If you do not have long distance privileges

but need them to do your job, please con-

tact your Telecommunications Coordinator.

Setting up a Personal

Address Book

You can access the Personal Address Book

after logging in with your user ID and pass-

word.

To add names to your personal address

book:

1. Click the Directories button and

then click Personal Directory.

2. Select Personal Address Book. The

search screen appears.

3. Click Submit to view all entries in your

address book.

4. Click New to add a new entry.

Conferencing

To create a conference.

1. From a connected call, press the more

softkey and then Confrn.

2. Enter the participant’s phone number.

3. Wait for the call to connect.

4. Press Confrn again to add the

participant to your call.

5. Repeat steps 1-4 to add additional

participants.

To view the participants on a conference

call, click more and then Conf List.

To remove a participant, select the partici-

pant and click Remove.

Your system administrator determines

whether non-initiators of a conference can

add or remove participants.

Changing Ring Tone

and Volume

To change the ring tone per line:

1. Choose Settings button > User

Preferences volume button rings.

2. Choose a phone line or the default ring

setting.

3. Choose a ring tone to play a sample.

4. Press Select and Save to set the ring tone.

To adjust the volume level for the phone ringer,

press while the handset is in the cradle and the

headset and speakerphone buttons are off. The

new ringer volume is saved.

Where to Get Help

202-715-3733 Trouble Tickets

Remedy/Trouble Tickets

Voicemail Password Resets

Caller ID Name Changes

Ticket Status

202-715-3801 Customer Care

RTS Order Processing

Pricing

Service Verification

Expedites/Escalations

Assistance Issuing RTS Orders

For an online tutorial, visit our website

www.dcnet.in.dc.gov

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