Cisco 7921G - Unified Wireless IP Phone VoIP Bedienungsanleitung

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Cisco Unified Wireless IP Phone

7921G Guide for Cisco Unified

CallManager 4.1, 4.2, 5.0 and Later

INCLUDING LICENSE AND WARRANTY

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mentioned in this document or Website are the property of their respective

owners. The use of the word partner does not imply a partnership relationship

between Cisco and any other company. (0705R)

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QUICK REFERENCE

Cisco Unified Wireless

IP Phone 7921G for

Cisco Unified CallManager

4.1, 4.2, 5.0 and Later

Common Phone Tasks

Using the Phone

Shortcut Keys and Buttons

Softkey Definitions

Phone Screen Icons

Entering Text

Using the Phone

Shortcut Keys and Buttons

Power on the

phone

Press (red key) and hold until

phone powers on.

Place a call Dial the number, then press

(green key). (No dial tone occurs).

Answer a call Press (green key), Answer, or

button.

Disconnect Press (red key) or EndCall.

Access phone

features

Press Options for feature list:

• Press number key for feature or

• Scroll to feature and press .

Access Main

menu options

Press a navigation arrow for:

• Directory menu (Book)

• Line view (Phone)

• Settings menu (Tools)

• Services menu (World)

Press number key for menu option.

Power off the

phone

Press and hold (red key) until

phone powers off.

Lock/unlock the

keypad

Press and hold (# key). To

unlock, press any key and Yes.

Toggle ringer to

vibrate

Press and hold (* key).

To activate ring, press .

Access voice

messages

Press and hold (1 key).

Adjust ring volume

Adjust handset or

speaker volume

Press up or down.

Press up or down during a

call.

Mute your phone Press .

To unmute microphone, press

button again.

Activate speaker Press .To return to

handset, press button again.

Common Phone Tasks

Hold/resume a call Press Hold or Resume.

Transfer a call to a

new number

Choose Options >Trnsfer,

enter a target number, then

press Options >Trnsfer

again.

Redial a number Press twice or

Options > Redial.

Start a standard

conference call

Choose Options > Confrn.

Dial a number, then press

Options > Confrn again.

Repeat for each party.

Forward your

extension

Choose Options > CFwdAll.

Enter the number to which

you want to forward all

calls. Cancel using

Options > CFwdAll.

Use your call logs Choose Directory (Book).

Then select one of these:

• Missed Calls

• Received Calls

• Placed Calls

To dial, scroll to a listing

and press Dial or .

Move a shared line

call between desk

phone and wireless

phone

From the phone with the

active call, press Hold.From

the other phone, highlight

the shared-line call, then use

Resume to retrieve the call.

Softkey Definitions

AbbrDial Dial using a speed dial index

number

Answer Answer a call

Barge Add yourself to a call on a shared

line

CallBack Receive notification when a busy

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

cBarge Add yourself to a call on a shared

line and establish a conference

CFwdAll Set up/cancel call forwarding

Clear Delete records or settings

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters or item at the

cursor

Detail Display details in a record

Dial Dial a phone number

DirTrfr Transfer two calls to each other

Edit Change a setting

EditDial Edit a number in a call log

EndCall Disconnect current call

GPickUp Answer a call ringing in another

group

HLog Log in or out of your hunt group

iDivert Send a call to your voice messaging

system

Join Join several calls already on a

single line to create a conference

MCID Report suspicious calls

MeetMe Host a Meet-Me conference call

NewCall Make a new call

Entering Text

Options Access softkey feature list

OPickUp Answer a call ringing in another

group associated with your group

Park Store a call using Call Park

PickUp Answer a call in your group

QRT Submit call problems to the system

administrator

Redial Redial the most recent number

Remove Remove a conference participant

Resume Resume a call on hold

RmLstC Drop the last party added to a

conference call

Save Save the chosen settings

Select Choose an option or call

Submit Search for a directory listing

Trnsfer Transfer a call

Update Refresh content

Character—Press appropriate key to highlight

and enter the lower- or upper-case character.

Space—Press to enter a space.

Number—Press the number key to highlight

and enter the number.

Symbol—Press these keys to display symbols:

to enter * + - / = \ : ;

to enter space , . ‘ “ | _ ~ ’

to enter # ? ( ) [ ] { }

to enter ! @ < > $ % ^ &

Phone Screen Icons

Line and Call States

Incoming call

Call on hold

Connected call

Off hook

Shared line in use

Call Forwarding enabled

Line Features

Phone line

Speed-dial number

Service URL

Voice message

Other Features

Mute on

Headset active

Speaker mode active

Ringer off (silent mode)

Ring and vibrate on

Vibrate only on

Application active

Radio signal status

Battery charge status

No radio signal

Docked in desktop charger

Keypad locked

Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later iii

Contents

Getting Started 1

Using this Guide 1

Finding Additional Information 2

Safety and Performance Information 2

Accessibility Features 5

Connecting Your Phone 6

Installing or Removing the Phone Battery 6

Charging the Phone Battery 7

Using the AC Power Supply to Charge the Battery 8

Using the USB Cable and PC Port to Charge the Battery 9

Powering On the Phone 10

Setting Username and Passwords 11

Entering and Editing Text 11

Accessories for the Cisco Unified Wireless IP Phone 7921G 12

Headset Information 12

Securing the Phone with a Lock Set and Cable Lock 13

An Overview of Your Phone 15

Understanding Buttons and Hardware 16

Understanding Phone Screen Features 18

Understanding Feature Buttons and Menus 20

Understanding the Help System on Your Phone 21

Using Phone Buttons 22

Understanding Lines vs. Calls 22

Understanding Line and Call Icons 23

Understanding Feature Availability 24

Cleaning the Phone 24

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Basic Call Handling 25

Placing a Call—Basic Options 25

Placing a Call—Additional Options 26

Answering a Call 28

Ending a Call 29

Using Hold and Resume 29

Using Mute 30

Switching Between Multiple Calls 30

Transferring Calls 31

Forwarding All Calls to Another Number 32

Making Conference Calls 33

Understanding Types of Conference Calls 33

Starting and Joining a Standard Conference 33

Starting or Joining a Meet-Me Conference Call 35

Advanced Call Handling 36

Speed Dialing 36

Using Speed Dial and Fast Dial 36

Picking Up Redirected Calls on Your Phone 37

Storing and Retrieving Parked Calls 38

Logging Out of Hunt Groups 38

Using a Shared Line 39

Understanding Shared Lines 39

Adding Yourself to a Shared-Line Call 40

Preventing Others from Viewing or Joining a Shared-Line Call 41

Tracing Suspicious Calls 41

Making and Receiving Secure Calls 42

Prioritizing Critical Calls 43

Using Cisco Extension Mobility 44

Using Push to Talk Service 44

Using a Handset, Headset, and Speakerphone 45

Obtaining a Headset 46

Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later v

Using AutoAnswer 46

Using Phone Settings 47

Customizing Rings 47

Customizing Volume Settings 48

Customizing the Phone Screen 50

Changing Keypad Settings 51

Using Any Key to Answer the Phone 51

Setting the Keypad to Automatically Lock 52

Changing the Keypad Tones 53

Viewing Your Network Profile List 53

Using Call Logs and Directories 54

Using Call Logs 54

Directory Dialing 55

Using Corporate Directory on Your Phone 55

Using Personal Directory on Your Phone 56

Cisco Unified CallManager Release 4.0 and Later 56

Cisco Unified CallManager Release 5.0 and Later 56

Accessing Voice Messages 59

Accessing Your User Options Web Pages 60

Cisco Unified CallManager Release 4.1 and Later User Options Web Pages 60

Logging In to the User Options Web Pages 60

Subscribing to Phone Services 61

Cisco Unified CallManager Release 5.0 and Later

User Options Web Pages 62

Accessing Your User Options Web Pages 62

Configuring Features and Services on the Web 63

Setting Up Speed Dials on the Web 63

Using Personal Directory on the Web 64

Setting Up Phone Services on the Web 67

Controlling User Settings on the Web 68

Controlling Line Settings on the Web 70

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Using Cisco WebDialer 71

Understanding Additional Configuration Options 73

Troubleshooting Your Phone 75

General Troubleshooting 75

Viewing Phone Administration Data 76

Using the Quality Reporting Tool 76

Cisco One-Year Limited Hardware Warranty Terms 77

Index 79

Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 1

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it

completely for a solid understanding of your phone capabilities, or refer to the table below for pointers

to commonly used sections.

If you want to... Then...

Review important safety information See Safety and Performance Information, page 2.

Connect your phone to the network See Connecting Your Phone, page 6.

Use your phone after it is installed Start with the An Overview of Your Phone, page 15.

Learn about the buttons and menus See Understanding Feature Buttons and Menus, page 20.

Learn about the phone screen See Understanding Phone Screen Features, page 18.

Make calls See Placing a Call—Basic Options, page 25.

Put calls on hold See Using Hold and Resume, page 29.

Mute calls See Using Mute, page 30.

Transfer calls See Transferring Calls, page 31.

Make conference calls See Making Conference Calls, page 33.

Forward calls to another number See Forwarding All Calls to Another Number, page 32.

Share a phone number See Using a Shared Line, page 39.

Answer calls ringing on another phone See Picking Up Redirected Calls on Your Phone, page 37.

Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 45.

Set up speed dialing See Speed Dialing, page 36.

Change the ring volume or tone See Customizing Rings, page 47.

View your missed calls See Using Call Logs and Directories, page 54.

Listen to voice messages See Accessing Voice Messages, page 59.

Customizing your phone using the

User Options web pages

See Accessing Your User Options Web Pages, page 60.

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

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Finding Additional Information

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Safety and Performance Information

Read the following safety notices before installing or using your wireless IP phone.

Warning

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury.

Before you work on any equipment, be aware of the hazards involved with electrical

circuitry and be familiar with standard practices for preventing accidents. Use the

statement number provided at the end of each warning to locate its translation in the

translated safety warnings that accompanied this device.

Statement 1071

SAVE THESE INSTRUCTIONS

Note To see translations of the warnings that appear in this publication, refer to the statement

number in the Regulatory Compliance and Safety Information for the Cisco Unified Wireless

IP Phone 7920 Series and Peripheral Devices document that accompanied this product.

Warning

Read the installation instructions before connecting the system to the power source.

Statement 1004

Warning

Voice over IP (VoIP) service and the emergency calling service do not function if power

fails or is disrupted. After power is restored, you might have to reset or reconfigure

equipment to regain access to VoIP and the emergency calling service. In the USA, this

emergency number is 911. You need to be aware of the emergency number in your

country.

Statement 361

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