Cisco Unified 8961 Bedienungsanleitung

TUphone

Quick Guide

Cisco 8961

www.it.tuwien.ac.at/tuphone

Contents

Calling 1

End a call 3

Receiving calls 3

Call waiting 4

Holding calls 4

Forward all calls 5

Multi-party conference 5

Transferring a call 6

Forward a single call 7

Call back 7

Call log 7

Directories 8

Voice-mail 8

Mobility 10

Group pickup 12

Current Call Authorization Level/Aktuelle Rufberechtigung 13

FAQ‘s 14

Tuphone and TISS 14

User ID, ID, PIN, Password 15

Cisco Uniﬁed CM-User options 15

Fax 15

Skype Gateway 15

Phone Numbers 16

Cisco Uniﬁed Personal Communicator 17

Web CTI 17

Tuphone online 17

Tuphone Helpdesk 17

Press the applications key and choose login/logout using the

select button. The select button can be found in the middle of the

navigation pad .

Use your IP telephone‘s number pad to enter user ID and your PIN.

Complete the registration by pressing the Submit softkey .

(see also User ID, ID, PIN, Password, p. 15)

Calling

®Pick up the receiver

®press one of the non-lit session buttons (right side)

®press the softkey

®press either the Headset key or the Speakerphone key

when idle (non-lit)

and dial a number. For outside party/external conversations dial

0 ﬁrst. (see also Current Call Authorization Level/Aktuelle Ruf-

berechtigung, p. 13) 1

Choosing a number from the call log

When you enter a number, matching numbers from the call log are

displayed.

Scroll to the number you wish to choose and press the

select button (in the middle of the navigation pad) or press the

Call softkey .

Redial the last dialed number

Press the Redial softkey .

Speed Dialing

Press the Speed Dial key on the left or a line key on the expan-

sion module. Speed dial settings for your telephone can be altered

using the Cisco Uniﬁed CM-User Options (see p. 14).

Proceed to “User Options” and select “Device”. Under device name

enter your UDP-Proﬁle and select “Speed Dial Directory” to store your

Speed Dial numbers.

End a call

To end a call you can

®hang up the receiver

®press the Release key

®press the End Call softkey

®press (while lit) the Headset key

or the Speakerphone key .

Answer a call

An incoming call is displayed by the symbol.

To answer you can

®pick up the receiver

®press the orange blinking session button on the right.

®press the Answer softkey

®press the (non-lit) Headset key or the Speakerphone key

®press the select button (in the middle of the navigation pad).

Call waiting

During an active call further incoming calls appear in a green window

on the display and an orange blinking session button

on the right.

By pressing the session button you will be connected with the

incoming call and the ﬁrst call will automatically be placed on hold.

Mute microphone

Press the mute key to activate/deactivate the mute function.

When active the mute key lights up red.

Hold a call

1. Press the hold key . Calls on hold are shown by the Call on

hold symbol and a green blinking line button.

2. You can retrieve the selected call by pressing the green blinking

session button or the Resume softkey or the

select button (in the middle of the navigation pad).

Forward all calls

1. Press the Forward All softkey .

2. Enter a number or choose a number from the call log to which to

forward all calls, or press the messages key (to forward to

voice-mail).

3. Make sure the display shows the call forwarding enabled

symbol .

4. Press the Forward Off softkey to deactivicate

forwarding.

Multi-Party Conference

1. During a call (excl. calls on hold) press the

conference key .

2. Initiate a new call.

3. Press the conference key or the Conference softkey

(before or after the party called answers the call).

You can now begin with the conference. In place of the caller ID the

display now shows you are in a conference.

4. Repeat steps 1–3 to add further participants to the conference.

The conference will end then when all internal participants have

ended the call.

Add an incoming call to a conference

1. During a call (excl. calls on hold) press the

conference key .

2. Press the green, blinking session key of the incoming call

you wish to add.

Show/Remove conference participants

During a conference press the Show Detail softkey .

To remove a participant from a conference select a name and press

the Remove softkey .

Transferring a call

1. During a call (excl. calls on hold) press the transfer key .

2. Dial the number of the party you wish to transfer the call to.

3. You can wait until the party called picks up or move straight on

to step 4.

4. Press the transfer key or the Swap softkey .

The call will be transferred and conﬁrmed on the display.

Forward a single call

Press the Divert softkey , to forward an incoming call to

your voice-mail system.

Call Back

1. If the party (internal) you wish to connect to is unavailable press

the Call Back softkey while the phone is ringing or

while you hear the engaged signal.

2. Hang up the phone and press the Exit softkey .

3. You will then receive notiﬁcation as to when the party is available.

By pressing the Dial softkey you are now able to call

back.

Call Log

Press the application key and use the navigation pad to select

the call log.

The last 150 calls are displayed:

®Missed calls

®Placed calls

®Received calls

You can use the Missed Calls softkey to show only

missed calls in the log.

To choose a number scroll to the desired call and press the

select button (in the middle of the navigation pad) or the Call

softkey .

You can show call details by marking a call and pressing the More

softkey followed by the Details softkey .

Recently missed calls

The missed calls symbol on the right notiﬁes you when there

are missed calls which have not been viewed. Press the session

key next to the missed calls symbol to show (all) missed

calls.

Directory

1. Press the contacts key to choose a directory.

2. Enter your search criteria and press the Submit

softkey .

3. Select the desired search result and press the Dial

softkey .

Run the Cisco Uniﬁed CM- User Options application to administrate

your personal address book (see p. 15).

To do this select “User Options” and then “Personal Address Book”,

here you can edit your contacts.

Voice-mail

New messages are displayed as follows:

®A red LED on the receiver.

®A message waiting symbol next to a session key.

®A message waiting symbol next to the session information

window; in the case of an active forwarded call with this

symbol .

Accessing the voice-mail system

1. Press the messages key or the session key next to

the voice-mail symbol.

2. Enter your PIN followed by #. If you enter the wrong PIN code you

will be requested to enter your ID (extension number) before

you are able to enter your PIN again!

Listen to messages

®Press to listen to new messages

®Press to listen to saved messages. Nummern!

You can also change playback speed of your messages using

the and buttons respectively.

After Listening

You can

®replay message. Press .

®save message. Press .

®delete message. Press .

®reply to message. Press .

®forward message. Press .

®mark message as new. Press .

®rewind 5 seconds of message Press .

®ﬁnd out sender‘s name and extension as well as time and date

received. Press .

External Access

1. Dial +43 (1) 588 01-81

2. Enter “1” (during setup) to access the Cisco Voice System.

3. Enter your ID (extension number) and press #.

4. Enter your PIN.

Access via the e-mail client

For instructions on conﬁguring the IMAP based e-mail client to access

your voice messages see the “Cisco Unity Connection” section at

www.zid.tuwien.ac.at/kom/tuphone/anleitungen/

Mobility – Integrate your mobile work phone

Activate/Deactivate simutaneous ringing of desk phone and

mobile work phone

Setup from an IP-Telephone:

Press the Mobility feature key on the left. You can then use

the select softkey to activate/deactivate mobile connect.

Setup from a mobile work phone:

Dial 908200 (Cisco Uniﬁed Communications Manager Voice System

Menu). Enter your PIN followed by #. To activate press 2, to deactivate

press 3.

Swap an active desk phone call to a mobile work phone

1. During an active call press the Mobility feature key on

the left. Then choose Send call to Mobile Phone with the Select

softkey .

2. Answer the active call on your mobile phone. The desk phone line

button turns red.

1. While on your mobile phone, press the access code *74 .

2. Press the orange blinking session key on your desk phone.

Swap an active mobile work phone call to a desk phone

1. Hang up the call on your mobile phone.

2. Press the red blinking session key on your desk phone

within 10 seconds to resume the conversation on the desk phone.

Swapping from desk phone to mobile only works when:

®the caller dials your ofﬁce number, both desk and mobile phones

ring simultaneously and you answer on your mobile phone.

®the call is swapped using the mobility feature key.

Swapping from mobile to desk phone does not work when:

®all calls from your ofﬁce phone are forwarded to your mobile

phone.

®the caller dials your mobile phone number.

Group Pickup

If you are a member of a pickup group you are able to take calls from

colleagues of the same group. If a colleague does not pick up a small

window appears a few moments later next to the Pickup feature

key showing the name of the colleague whose call you can take

as well as the incoming callers name.

Press the Pickup feature key . The name of the caller trying

to reach your colleague is shown next to the orange blinking session

key . You may now pick up the call by pressing either the orange

blinking session key or the Answer softkey .

Your Current Call Authorization Level/

Aktuelle Rufberechtigung

The highest possible authorization level for outgoing call zones

available to you is set by your TUphone administrator.

For security or other reasons you may personally raise or lower your

authorization level within the zones available to you.

To conﬁgure your settings press the application key and select

authorization level / Aktuelle Rufberechtigung.

Using the navigation pad you may select the desired authorization

and press the Select softkey to conﬁrm. If necessary

enter your PIN and conﬁrm with the Submit softkey .

You may also use TISS to conﬁgure your current authorization level.

FAQ‘s

Which functions do the buttons right and left of the

display have?

The buttons on the left of the display are called line keys and

feature keys . On the right you can ﬁnd the session keys .

A session key is assigned to every call. Use the session key to take

calls, retrieve calls from hold or show call details.

How do I mute the ringtone of an incoming call?

Press the left side of the volume button once while the

telephone is ringing.

How do I change the ringtone?

1. Press the application key , use the navigation pad and

select button to scroll and select preferences and then ringtone.

2. Mark a ringtone and press the Play softkey to sample.

Then conﬁrm your choice with the Set softkey .

How do I change the wallpaper?

1. Press the application key , use the navigation pad and

select button to scroll and select preferences and then

wallpaper.

2. Mark your picture of choice and press the Set softkey .

How can I recognize an incoming internal call or external by

the ringtone?

Internal call

Extenal call

TUphone and TISS

You can change a number of TUphone settings yourself using TISS or

have them changed by your TUphone administrator:

https://tiss.tuwien.ac.at/ (TU-password!)

User ID/Name, ID, PIN, Password

In order to ensure privacy and secure use of your TUphone valid

authentication is necessary.

User ID/Name: as speciﬁed in TISS

(normally identical with the network account)

ID: your extension

PIN: choose your own PIN (minimum 5 characters)

Password: choose your own password (minimum 5 letters and 1 digit)

You may change your PIN and/or password at any time at

https://www.zid.tuwien.ac.at/passwort/

Cisco Uniﬁed CM-User Options

Here you may use your browser to change a number of user

preferences online:

https://settings.tuphone.tuwien.ac.at/

Fax Service

All TUphone participants have the option to use an online fax service

(for out-bound faxes): https://fax.tuphone.tuwien.ac.at/

Faxes to your extension are sent electronically to your email address

providing the fax service for your extension is activated.

Skype Gateway

All TUphone participants are reachable on Skype free of charge

via a gateway. Use the Skype client to locate and add the user

tuwien-ac-at to your contact list and enter the relevant extension

(or 0 for switchboard) when prompted and press the hash key to

redirect the Skype call.

Phone Numbers

+43 (1) TU – Main number, +43 (1)

58801-xxxyy with added 5 or 58801-xxxyyy

6 digit extension

xxx Organizational Unit xxx

yy Target Phone yyy

00 Directorate

01 Administration Ofﬁce

02 ... 08 Functions 02y ... 08y

10 ... 90 Staff

and 100 ... 979

Room Phones

99 Fax

98 ... 91 Other Faxes 98y

Personal

9xxxyy Fax Number 9xxxyyy

(forwarded

to e-mail)

Mobile Work Phone Numbers

+43 (664) 60588-kkkk A1-Network‘s Corporate

Number for the TU

kkkk A1 – Speed Dial

kkkk Can be used for calls between

two mobile work phones

within the TU A1-Network

90kkkk TU Extension calling mobile work phone

90xxxyy(y) Mobile work phone calling TU Extension

Cisco Uniﬁed Personal Communicator

Cisco Uniﬁed Personal Communicator is a Softphone with integrated

presence services which allows you to access all your communica-

tion applications from a single uniﬁed interface.

The following features are available for use:

®Search existing telephone directories

®Click to place voice calls, video, e-mail and instant messages from

your contacts.

®See how and who is calling with pop-up messages (voice or video)

®View and place presence information

®Logs of all communication activity

®Visual voicemail (organize voice messages, click to play back

using the mouse) (for Windows XP/Vista, Mac)

Enter your User ID and your password to authenticate yourself.

Enter the server name cups.tuphone.tuwien.ac.at

WebCTI

WebCTI is an operating system independant web application to

manage hardphones and softphones. In addition it offers call logs

and a telephone book search function.

https://cti.tuphone.tuwien.ac.at/

TUphone online

www.zid.tuwien.ac.at/tuphone/

This quick guide, a detailed user guide and additional instructions:

www.zid.tuwien.ac.at/kom/tuphone/anleitungen/

TUphone Helpdesk

Hotline: (01) 588 01-42008

Email: t[email protected]

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