Cisco Small Business Pro SPA 509G Bedienungsanleitung

Cisco Small Business

IP Phones Models SPA301, 303, 501G, 502G, 504G,

508G, 509G, 525G/525G2, and WIP310

ADMINISTRATION

GUIDE

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 1

Contents

Chapter 1: Getting Started 12

Overview of the Phones 12

Cisco SPA500S Attendant Console 13

Network Configurations 14

Cisco SPA 9000 Voice System 15

Cisco Unified Communications 500 Series for Small Business 16

Other SIP IP PBX Call Control Systems 16

Prerequisites 16

Upgrading Firmware 17

Determining the Current Firmware Version 18

Determining Your IP Address 19

Downloading the Firmware 20

Installing the Firmware 20

Using the Web-Based Configuration Utility 21

Understanding Administrator and User Views 23

Accessing Administrative Options 24

Understanding Basic and Advanced Views 24

Using the Web Administration Tabs 24

Roadmap to Configuration Utility Features 25

Viewing Phone Information 28

Viewing Reboot Reasons 28

Viewing the Reboot History on the Web GUI 30

Viewing the Reboot History on the Phone LCD Screen 30

Viewing the Reboot History in the SPA Status Dump File 30

Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone 30

Chapter 2: Configuring Lines and Extensions 34

Configuring Lines 34

Shared Line Appearances 34

Configuring a Line 35

Configuring Shared Line Appearance 36

Configuring Call Appearance Per Line 37

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 2

Contents

Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to Unused

Lines on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone 38

Configuring Call Pickup and Busy Lamp Field 38

Configuring Speed Dial 40

Configuring Unused Line Keys for Call Park on the Cisco SPA525G/525G2

(MetaSwitch) 41

Configuring Audio Indication for Call Pickup Event 41

Configuring Unused Line Keys to Access Services 42

Configuring Line Key LED Patterns on the Cisco SPA300 Series or Cisco

SPA500 Series IP Phone 44

Configuring Extensions 46

Chapter 3: Customizing Cisco SPA and Wireless IP Phones 48

Configuring Phone Information and Display Settings 49

Configuring the Phone Name 49

Configuring Voice Mail 49

Configuring Internal Voice Mail for Each Extension (When Using Cisco

SPA400 for Voice Mail) 50

Customizing the Startup Screen 50

Changing the Display Background (Cisco SPA300 Series and Cisco SPA500

Series) 52

Configuring the Screen Saver 53

Configuring the LCD Contrast 55

Configuring Back Light Settings (Cisco SPA525G/525G2) 56

Configuring Linksys Key System Parameters 56

Enabling Call Features 57

Enabling Anonymous Call and Caller ID Blocking Services 57

Enabling ACD Service 58

Enabling Call Back Service 58

Enabling Call Park and Call Pickup Services 59

Enabling Call Transfer and Call Forwarding Services 59

Enabling Conferencing 60

Enabling Do Not Disturb 60

Enabling the Missed Call Shortcut 61

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 3

Contents

Logging Missed Calls (Cisco SPA300 Series and Cisco SPA500 Series) 61

Enabling Paging (Intercom) 61

Single Page 62

Group Paging 62

Configuring a Phone to Automatically Accept Pages 62

Configuring Paging Groups 63

Enabling Secure Call 64

Enabling Service Announcements 64

Customizing Phone Softkeys 65

Programmable Softkeys 69

Configuration Example 70

Configuring the Message Waiting Indicator 72

Configuring Ring Tones 72

Configuring On-Demand Ring Tones (Cisco SPA525G/525G2) 74

User-Created MP3 Ring Tones (Cisco SPA525G/525G2) 74

Creating and Uploading Ring Tones Using the Ring Tone Utility (Cisco

SPA30X and Cisco SPA50XG only) 74

Assigning a Ring Tone to an Extension 76

Configuring RSS Newsfeeds on the Cisco SPA525G/525G2 IP Phone 77

Configuring Audio Settings 78

Configuring Audio Input Gain (Cisco SPA300 Series and Cisco SPA500 Se-

ries) 78

Enabling Wireless (Cisco SPA525G/525G2 only) 79

Configuring Bluetooth (Cisco SPA525G/525G2 only) 79

Enabling Bluetooth (Cisco SPA525G/525G2) 80

Using a Bluetooth Headset (Cisco SPA525G/525G2) 81

Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone 82

Initiating Pairing from the Cisco SPA525G2 83

Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 83

Enabling SMS Messaging 84

Enabling the Web Server 86

Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco

SPA300 Series and Cisco SPA500 Series IP Phones 87

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 4

Contents

Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500

Series) 92

Configuring BroadSoft Directory 92

Configuring Synchronization of Do Not Disturb and Call Forward on a Per Line

Basis (Applicable to Broadsoft) 93

Configuring Synchronization of DND and CEWD Using the Configuration Util-

ity 94

Configuring Synchronization of DND and CEWD Using the Configuration File

Configuring Broadsoft ACD Support 94

Configuring Broadsoft ACD Support Using the Configuration Utility 95

Configuring Broadsoft ACD Support Using the Configuration File 95

Configuring XML Services 95

Configuring Music On Hold 98

Configuring Extension Mobility 98

Configuring Video Surveillance on the Cisco SPA525G/525G2 99

Configuring the User Name and Account on the Camera 100

Entering Camera Information Into the Cisco SPA525G/525G2 Configuration

Utility 100

Viewing the Video 101

Chapter 4: Configuring SIP, SPCP, and NAT 102

Session Initiation Protocol and Cisco IP Phones 102

SIP Over TCP 103

SIP Proxy Redundancy 104

Configuring Survivable Remote Site Telephony (SRST) Support 104

RFC3311 Support 104

Support for SIP NOTIFY XML-Service 105

Configuring SIP 105

Configuring SIP Parameters 105

Configuring SIP Timer Values 109

Configuring Response Status Code Handling 112

Configuring RTP Parameters 112

Configuring SDP Payload Types 114

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 5

Contents

Configuring SIP Settings for Extensions 116

Configuring a SIP Proxy Server 122

Configuring Subscriber Information Parameters 126

Configuring SPCP on the Cisco SPA525G/525G2 127

Configuring SPCP on the Cisco SPA300 Series and

Cisco SPA50XG 128

Network Address Translation (NAT) and Cisco IP Phones 128

NAT Mapping with Session Border Controller 129

NAT Mapping with SIP-ALG Router 129

Configuring NAT Mapping with a Static IP Address 129

Configuring NAT Mapping with STUN 130

Determining Whether the Router Uses Symmetric or Asymmetric NAT 131

Chapter 5: Configuring Security, Quality, and Network Features 133

Setting Security Features 133

SIP Initial INVITE and MWI Challenge 134

SIP Over TLS 134

SRTP and Securing Calls 135

Secure Call Indication Tone 136

Ensuring Voice Quality 136

Supported Codecs 137

Bandwidth Requirements 138

Factors Affecting Voice Quality 139

SIP Publish Signaling Improvements 141

Configuring Voice Codecs 142

Configuring Domain and Internet Settings 146

Configuring Restricted Access Domains 146

Configuring DHCP, Static IP, and PPPoE Information 146

Setting a Static IP Address 147

Configuring Power Settings 148

Configuring PPPoE Settings (Cisco SPA525G/525G2 only) 148

Setting Optional Network Parameters 149

Configuring VLAN Settings for IP Phones 151

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 6

Contents

Configuring Cisco Discovery Protocol (CDP) 151

Configuring Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-

MED) 152

TLV Information 153

Configuring the VLAN Settings 160

Configuring SSL VPN on the Cisco SPA525G/525G2 161

Configuring the VPN on the Security Appliance 162

Configuring the VPN on the Cisco SPA525G/525G2 163

Chapter 6: Provisioning Basics 166

Provisioning Capabilities 167

Provisioning Configuration from Phone Keypad 167

IP Phone Configuration Profiles 169

Obtaining the SPC Tool 170

General Purpose Parameters 170

Sample Configuration File 170

Upgrading, Resyncing, and Rebooting Phones 171

Firmware Upgrade Parameters 172

Resyncing a Phone 174

Rebooting a Phone 174

Redundant Provisioning Servers 175

Retail Provisioning 175

Automatic In-House Preprovisioning 176

Configuration Access Control 176

Restricting User Access to the Phone Interface Menus (Cisco SPA300 and

Cisco SPA500 Series) 177

Using HTTPS 178

Server Certificates 178

Client Certificates 179

Obtaining a Server Certificate 179

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 7

Contents

Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones

181

Call Progress Tones 184

Distinctive Ring Patterns 184

Control Timer Values (sec) 186

Configuring Supplementary Services (Star Codes) 187

Entering Star Code Values 187

Activating or Deactivating Supplementary Services 191

Vertical Service Announcement Codes (Cisco SPA300 and Cisco SPA500

Series) 192

Bonus Services Announcement description 192

Outbound Call Codec Selection Codes 194

Miscellaneous Parameters 194

DTMF Parameters 194

Localizing Your IP Phone 195

Managing the Time and Date 196

Configuring Daylight Saving Time 197

Daylight Saving Time Examples 198

Selecting a Display Language 199

Creating a Dictionary Server Script 199

Chapter 8: Configuring Dial Plans 201

About Dial Plans 201

Digit Sequences 203

Digit Sequence Examples 205

Acceptance and Transmission of the Dialed Digits 207

Dial Plan Timer (Off-Hook Timer) 208

Syntax for the Dial Plan Timer 208

Interdigit Long Timer (Incomplete Entry Timer) 209

Syntax for the Interdigit Long Timer 209

Interdigit Short Timer (Complete Entry Timer) 210

Syntax for the Interdigit Short Timer 210

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 8

Contents

Editing Dial Plans on the IP Phone 211

Resetting the Control Timers 212

Chapter 9: Configuring the Cisco SPA500S Attendant Console 213

Cisco SPA500S Features 213

Setting Up the Cisco SPA500S Attendant Console 214

Configuring the Cisco SPA 9000 for the Cisco SPA500S 215

Configuring the BroadSoft Server for the Cisco SPA500S 216

Configuring the Asterisk Server for the Cisco SPA500S 216

Configuring the Cisco SPA500S 217

Unit/Key Configuration Scripts 218

Assigning Cisco SPA500S LEDs to Phone Extensions 220

Cisco SPA 9000 Syntax 221

BroadSoft syntax 221

Asterisk syntax 221

Configuring BroadSoft Busy Lamp Field Auto-Configuration 222

Attendant Console Parameters 222

Monitoring the Cisco SPA500S 224

Cisco SPA500S Unit Monitoring Notes 224

Chapter A: Creating an LED Script 225

LED Script Examples 226

LED Pattern 226

Appendix B: Cisco SPA IP Phone Field Reference 228

Info Tab 228

System Information 229

Network Configuration (SPCP) 231

VPN Status (SPA525G/525G2 Only) 232

Product Information 232

Phone Status 233

Ext Status 234

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 9

Contents

Line/Call Status 235

Downloaded Ring Tone 237

System Tab 237

System Configuration 238

Internet Connection Type and Static IP Settings 240

Power Settings (SPA50X/) 241

PPPoE Settings (Cisco SPA525G/525G2 Only) 241

Optional Network Configuration 242

VLAN Settings 243

Wi-Fi Settings (Cisco SPA525G/525G2 Only) 244

Bluetooth Settings (Cisco SPA525G/525G2 Only) 244

VPN Settings (Cisco SPA525G/525G2 Only) 245

SIP Tab 245

SIP Parameters 246

SIP Timer Values (sec) 249

Response Status Code Handling 252

RTP Parameters 253

SDP Payload Types 255

NAT Support Parameters 258

Linksys Key System Parameters 260

Provisioning Tab 260

Regional Tab 260

Call Progress Tones 261

Distinctive Ring Patterns 264

Control Timer Values (sec) 265

Vertical Service Activation Codes 265

Vertical Service Announcement Codes 271

Outbound Call Codec Selection Codes 271

Time (Cisco SPA525G/525G2 Only) 274

Language (Cisco SPA525G/525G2 Only) 274

Miscellaneous 274

Andere Handbücher für Small Business Pro SPA 509G

Dieses Handbuch passt für folgende Modelle

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