Cisco Small Business SPA 301 Bedienungsanleitung

Cisco Small Business

IP Phones Models SPA301, SPA303, SPA501G,

SPA502G, SPA504G, SPA508G, SPA509G, SPA512G,

SPA514G, SPA525G, SPA525G2, and WIP310

ADMINISTRATION

GUIDE

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 1

Contents

Chapter 1: Getting Started 12

Overview of the Phones 13

Cisco Attendant Console 13

Changing the Cisco SPA500DS Attendant Console Display 13

Network Configurations 15

Cisco SPA9000 Voice System 16

Cisco UC320W 16

Cisco Unified Communications 500 Series for Small Business 16

Other SIP IP PBX Call Control Systems 16

Updating Firmware 17

Upgrading Cisco SPA30X, SPA50X, and SPA51X IP Phones 17

Upgrading Cisco SPA525G and Cisco SPA525G2 IP Phones 18

Upgrading the Cisco WIP310 18

Determining the Firmware Version 18

Determining the IP Address of the Phone 20

Downloading the Firmware 21

Installing the Firmware 21

Using the Web-Based Configuration Utility 22

Allowing Web Access to the IP Phone 23

Saving the Configuration Profile 25

Understanding Administrator and User Views 26

Restricting User Access to the Phone Interface Menus (Cisco SPA300 and

Cisco SPA500 Series) 26

Accessing Administrative Options 27

Using the Web Administration Tabs 27

Viewing Phone Information 27

Viewing Reboot Reasons 27

Viewing the Reboot History on the Phone Web User Interface 29

Viewing the Reboot History on the IP Phone Screen 29

Viewing the Reboot History in the SPA Status Dump File 29

Using IVR on IP Phones Without Screens 30

Ensuring Voice Quality 33

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 2

Contents

Supported Codecs 33

Bandwidth Requirements 35

Factors Affecting Voice Quality 36

Voice Quality Report via SIP Publish 37

Chapter 2: Configuring Lines 39

Configuring a Line Key 40

Configuring Shared–Line Appearance 40

Configuring Call Appearance Per Line 42

Expand Call Appearance Per Line 43

Configuring Call Appearance Mapping Style 43

Configuring Unused Line Keys to Access Services 44

BroadSoft Advanced Call Park and Recall Support 45

Assigning, Picking, and Monitoring a Parked Call 45

Assigning Busy Lamp Field, Call Pickup, or Speed Dial Functions to Unused

Lines 47

Configuring Call Pickup and Busy Lamp Field 47

Configuring Speed Dial 48

Configuring DTMF Wait and Pause Parameters 49

Configuring Audio Indication for Call Pickup Event 51

Configuring Basic or Advanced Call Park Function to a Line Key 52

Chapter 3: Customizing Standard Features 54

Configuring Phone Information and Display Settings 55

Configuring the Phone Name 55

Customizing the Startup Screen 55

Changing the Display Background (Wallpaper) 56

Configuring the Screen Saver 58

Configuring the LCD Contrast 59

Configuring Back Light Settings (Cisco SPA525G or Cisco SPA525G2) 60

Configuring Linksys Key System Parameters 60

Enabling Call Features 61

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 3

Contents

Enabling Secure Calls 61

Encryption Methods for a Secure Call 62

Secure Call Indication Tone 62

Enabling Anonymous Call and Caller ID Blocking Services 63

Enabling ACD Service 63

Enabling Call Back Service 63

Enabling Call Park and Call Pickup Services 64

Enabling Call Transfer and Call Forwarding Services 64

Enabling Conferencing 65

Enabling Do Not Disturb 65

Enabling the Missed Call Shortcut 65

Logging Missed Calls 65

Enabling Paging (Intercom) 66

Configuring Paging Groups 66

Enabling Service Announcements 68

Configuring Voice Mail and Message Waiting Settings 68

Configuring Voice Mail 68

Configuring Internal Voice Mail for Each Extension (Using a Cisco SPA400) 68

Configuring the Message Waiting Indicator 69

Customizing Phone Softkeys 69

Programmable Softkeys 74

Configuring PSK Fields 74

Configuring Toggling for PSKs 76

Configuring PSKs to Call XML Scripts 77

Physical Hold Button and PSK Linking 77

Configuring Ring Tones 78

Configuring On-Demand Ring Tones (Cisco SPA525G or Cisco SPA525G2)

User-Created MP3 Ring Tones (Cisco SPA525G or Cisco SPA525G2) 81

Creating and Uploading Ring Tones Using the Ring Tone Utility

(Cisco SPA300 Series and Cisco SPA500 Series only) 81

Assigning a Ring Tone to an Extension 83

Configuring RSS Newsfeeds (Cisco SPA525G or Cisco SPA525G2) 84

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 4

Contents

Configuring Audio Settings 85

Configuring Audio Input Gain (Cisco SPA300 Series and Cisco SPA500 Se-

ries) 86

Enabling Wireless (Cisco SPA525G or Cisco SPA525G2 only) 87

Configuring User Access Control 87

Configuring Bluetooth (Cisco SPA525G or Cisco SPA525G2 only) 87

Enabling Bluetooth from the Web Interface 88

Enabling Bluetooth from the Phone 88

Pairing a Bluetooth Headset 88

Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone 90

Initiating Pairing from the Cisco SPA525G2 90

Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 91

Enabling SMS Messaging 92

Enabling and Configuring the Phone Web Server 93

Configure the Web Server from the Phone Web Interface 93

Configure the Web Server from the Phone Screen Interface 94

Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP

Phones 95

Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500

Series) 100

Configuring BroadSoft Directory 100

Configuring Personal Address Book 101

Synchronization of Do Not Disturb and Call Forward on a Per Line Basis (Ap-

plicable to BroadSoft) 102

Configuring Synchronization of DND and CFWD 103

Configuring Synchronization of DND and CFWD by Using the Configuration

File 103

Broadsoft ACD Support 103

Configuring BroadSoft ACD Support 104

Configuring XML Services 104

XML Directory Service 105

XML Applications 106

Macro Variables 106

Configuring Music On Hold 110

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 5

Contents

Configuring Extension Mobility 110

Configuring Video Surveillance (Cisco SPA525G or Cisco SPA525G2) 111

Configuring the User Name and Account on the Camera 112

Entering Camera Information Into the Cisco SPA525G or Cisco SPA525G2

Configuration Utility 112

Viewing the Video 113

Chapter 4: Configuring SIP, SPCP, and NAT 114

SIP and Cisco IP Phones 114

SIP Over TCP 116

SIP Proxy Redundancy 116

Configuring Survivable Remote Site Telephony (SRST) Support 116

Dual Registration 117

Alternate Proxy and Dual Registration Disabled 117

RFC3311 Support 118

Support for SIP NOTIFY XML-Service 118

Configuring SIP 119

Configuring Basic SIP Parameters 119

Configuring SIP Timer Values 123

Configuring Response Status Code Handling 126

Configuring RTP Parameters 126

Configuring SDP Payload Types 128

Configuring SIP Settings for Extensions 131

Configuring a SIP Proxy Server 137

Configuring Subscriber Information Parameters 139

Configuring the IP Phone Communications Protocol 140

Configuring the Protocol on a Cisco SPA525G or Cisco SPA525G2 141

Configuring the Protocol on a Cisco SPA300 Series or Cisco SPA500 Series

IP Phone 141

Managing NAT Transversal with Cisco IP Phones 141

NAT Mapping with Session Border Controller 142

NAT Mapping with SIP-ALG Router 142

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 6

Contents

NAT Mapping with a Static IP Address 142

NAT Mapping with STUN 143

Determining Whether the Router Uses Symmetric or Asymmetric NAT 144

Chapter 5: Configuring Security, Quality, and Network Features 146

Setting Security Features 146

Configuring Domain and Internet Settings 146

Configuring Restricted Access Domains 146

Configuring DHCP, Static IP, or PPPoE Connection Type 147

Challenging SIP Initial INVITE and MWI Messages 149

Encrypting Signaling with SIP Over TLS 149

Securing Voice Traffic with SRTP 150

Configuring Voice Codecs 150

Setting Optional Network Servers 155

Configuring VLAN Settings 156

Configuring Cisco Discovery Protocol (CDP) 156

Configuring LLDP-MED 157

TLV Information 158

Configuring the VLAN Settings 165

Configuring SSL VPN on the Cisco SPA525G or Cisco SPA525G2 167

Configuring the VPN on the Security Appliance 168

Configuring the VPN on the Cisco SPA525G or Cisco SPA525G2 168

Chapter 6: Provisioning 171

Redundant Provisioning Servers 172

Retail Provisioning 172

Automatic In-House Preprovisioning 173

Using HTTPS 174

Server Certificates 174

Client Certificates 175

Obtaining a Server Certificate 175

Manually Provisioning a Phone from the Keypad 176

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 7

Contents

Sample Configuration File 177

Updating Profiles and Firmware 178

Launch a Firmware Update by using a Browser Command 185

Launch a Profile Update by using a Browser Command 185

Rebooting a Phone by using a Browser Command 186

Configuring a Custom Certificate Authority 186

General Purpose Parameters 187

Using TR-069 188

Chapter 7: Configuring Regional Parameters and Supplementary Services 191

Scripting for Cadences, Call Progress Tones, and Ring Tones 192

Cadence Script 192

Example: Normal Ring 192

Example 2: Distinctive Ring (short, short, short, long) 193

Tone Script 193

Example: Dial Tone 193

Example: SIT Tone 194

Ring Script 195

Call Progress Tones 196

Distinctive Ring Patterns 196

Example 1: Normal Ring 196

Example 2: Distinctive Ring (short, short, short, long) 197

Distinctive Call Waiting Tone 197

Control Timer Values (sec) 198

Configuring Supplementary Services (Star Codes) 199

Entering Star Code Values 199

Activating or Deactivating Supplementary Services 203

Vertical Service Announcement Codes (Cisco SPA300 Series and

Cisco SPA500 Series) 204

Bonus Services Announcement Description 204

Outbound Call Codec Selection Codes 206

Miscellaneous Parameters 206

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 8

Contents

DTMF Parameters 206

Localizing Your IP Phone 207

Managing the Time and Date 208

Configuring Daylight Saving Time 209

Daylight Saving Time Examples 210

Selecting a Display Language 211

Creating a Dictionary Server Script 211

Chapter 8: Configuring Dial Plans 213

About Dial Plans 213

Digit Sequences 214

Digit Sequence Examples 217

Acceptance and Transmission of the Dialed Digits 219

Dial Plan Timer (Off-Hook Timer) 220

Syntax for the Dial Plan Timer 220

Interdigit Long Timer (Incomplete Entry Timer) 221

Syntax for the Interdigit Long Timer 221

Interdigit Short Timer (Complete Entry Timer) 222

Syntax for the Interdigit Short Timer 222

Editing Dial Plans on the IP Phone 223

Resetting the Control Timers 224

Chapter 9: Configuring LED Patterns 225

LED Script 230

LED Script Examples 230

Appendix A: Cisco SPA IP Phone Field Reference 232

Info Tab 233

System Information 233

Reboot History 235

Network Configuration (SPCP) 236

VPN Status (Cisco SPA525G or Cisco SPA525G2 Only) 237

Product Information 237

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 9

Contents

Phone Status 238

Ext Status 239

Line/Call Status 240

Downloaded Ring Tone 242

Custom CA Status 242

System Tab 244

System Configuration 244

Power Settings 246

Internet Connection Type 246

Static IP Settings 247

PPPoE Settings (Cisco SPA525G or Cisco SPA525G2 Only) 248

Optional Network Configuration 248

VLAN Settings 250

Wi-Fi Settings (Cisco SPA525G or Cisco SPA525G2 Only) 251

Bluetooth Settings (Cisco SPA525G or Cisco SPA525G2 Only) 252

VPN Settings (Cisco SPA525G or Cisco SPA525G2 Only) 252

Inventory Settings 253

SIP Tab 254

SIP Parameters 254

SIP Timer Values (sec) 260

Response Status Code Handling 263

RTP Parameters 264

SDP Payload Types 266

NAT Support Parameters 270

Linksys Key System Parameters 272

Provisioning Tab 274

Regional Tab 274

Call Progress Tone Description 274

Distinctive Ring Patterns 278

Control Timer Values (sec) 279

Vertical Service Activation Codes 280

Vertical Service Announcement Codes 285

Andere Handbücher für Small Business SPA 301

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