Fujitsu PRIMERGY TX300 S7 Bedienungsanleitung

Upgrade and Maintenance Manual - English

PRIMERGY TX300 S7 / RX350 S7

Server

Upgrade and Maintenance Manual

April 2013

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according to DIN EN ISO 9001:2008

To ensure a consistently high quality standard and

user-friendliness, this documentation was created to

meet the regulations of a quality management system

which complies with the requirements of the standard

DIN EN ISO 9001:2008.

cognitas. Gesellschaft für Technik-Dokumentation mbH

www.cognitas.de

Delivery subject to availability; right of technical modifications reserved.

All hardware and software names used are trademarks of their respective manufacturers.

– The contents of this manual may be revised without prior notice.

– Fujitsu assumes no liability for damages to third party copyrights or other rights arising from

the use of any information in this manual.

– No part of this manual may be reproduced in any form without the prior written permission

of Fujitsu.

Microsoft, Windows, Windows Server, and Hyper V are trademarks or registered trademarks of

Microsoft Corporation in the USA and other countries.

Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries

in the USA and other countries.

TX300 S7 / RX350 S7 Upgrade and Maintenance Manual

Before reading this manual

For your safety

This manual contains important information for safely and correctly using this

product.

Carefully read the manual before using this product. Pay particular attention to

the accompanying manual "Safety Notes and Regulations" and ensure these

safety notes are understood before using the product. Keep this manual and the

manual "Safety Notes and Regulations" in a safe place for easy reference while

using this product.

Radio interference

This product is a "Class A" ITE (Information Technology Equipment). In a

domestic environment this product may cause radio interference, in which case

the user may be required to take appropriate measures. VCCI-A

Aluminum electrolytic capacitors

The aluminum electrolytic capacitors used in the product's printed circuit board

assemblies and in the mouse and keyboard are limited-life components. Use of

these components beyond their operating life may result in electrolyte leakage

or depletion, potentially causing emission of foul odor or smoke.

As a guideline, in a normal office environment (25°C) operating life is not

expected to be reached within the maintenance support period (5 years).

However, operating life may be reached more quickly if, for example, the

product is used in a hot environment. The customer shall bear the cost of

replacing replaceable components which have exceeded their operating life.

Note that these are only guidelines, and do not constitute a guarantee of

trouble-free operation during the maintenance support period.

High safety use

This product has been designed and manufactured to be used in commercial

and/or industrial areas as a server.

When used as visual display workplace, it must not be placed in the direct field

of view to avoid incommoding reflections (applies only to TX server systems).

The device has not been designed or manufactured for uses which demand an

extremely high level of safety and carry a direct and serious risk of life or body

if such safety cannot be assured.

Upgrade and Maintenance Manual TX300 S7 / RX350 S7

These uses include control of nuclear reactions in nuclear power plants,

automatic airplane flight control, air traffic control, traffic control in mass

transport systems, medical devices for life support, and missile guidance

control in weapons systems (hereafter, "high safety use"). Customers should

not use this product for high safety use unless measures are in place for

ensuring the level of safety demanded of such use. Please consult the sales

staff of Fujitsu if intending to use this product for high safety use.

Measures against momentary voltage drop

This product may be affected by a momentary voltage drop in the power supply

caused by lightning. To prevent a momentary voltage drop, use of an AC

uninterruptible power supply is recommended.

(This notice follows the guidelines of Voltage Dip Immunity of Personal

Computer issued by JEITA, the Japan Electronics and Information Technology

Industries Association.)

Technology controlled by the Foreign Exchange and Foreign Trade

Control Law of Japan

Documents produced by Fujitsu may contain technology controlled by the

Foreign Exchange and Foreign Trade Control Law of Japan. Documents which

contain such technology should not be exported from Japan or transferred to

non-residents of Japan without first obtaining authorization in accordance with

the above law.

Harmonic Current Standards

This product conforms to harmonic current standard JIS C 61000-3-2.

Only for the Japanese market: About SATA hard disk drives

The SATA version of this server supports hard disk drives with SATA / BC-SATA

storage interfaces. Please note that the usage and operation conditions differ

depending on the type of hard disk drive used.

Please refer to the following internet address for further information on the

usage and operation conditions of each available type of hard disk drive:

http://jp.fujitsu.com/platform/server/primergy/harddisk/

TX300 S7 / RX350 S7 Upgrade and Maintenance Manual

Only for the Japanese market:

IAlthough described in this manual, some sections do not apply to the

Japanese market. These options and routines include:

– CSS (Customer Self Service)

Upgrade and Maintenance Manual TX300 S7 / RX350 S7

TX300 S7 / RX350 S7 Upgrade and Maintenance Manual

Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

1.1 Where to find which information? . . . . . . . . . . . . . . . 36

1.2 Notational conventions . . . . . . . . . . . . . . . . . . . . 37

2 Before you start . . . . . . . . . . . . . . . . . . . . . . . . 39

2.1 Classification of procedures . . . . . . . . . . . . . . . . . 41

2.1.1 Customer Replaceable Units (CRU) . . . . . . . . . . . . . . . 41

2.1.2 Upgrade and Repair Units (URU) . . . . . . . . . . . . . . . . 42

2.1.3 Field Replaceable Units (FRU) . . . . . . . . . . . . . . . . . 43

2.2 Average task duration . . . . . . . . . . . . . . . . . . . . . 44

2.3 Tools you need at hand . . . . . . . . . . . . . . . . . . . . 45

2.4 Documents you need at hand . . . . . . . . . . . . . . . . . 47

3 Important information . . . . . . . . . . . . . . . . . . . . . 51

3.1 Safety instructions . . . . . . . . . . . . . . . . . . . . . . . 51

3.2 CE conformity . . . . . . . . . . . . . . . . . . . . . . . . . 59

3.3 FCC Class A Compliance Statement . . . . . . . . . . . . . 59

3.4 Environmental protection . . . . . . . . . . . . . . . . . . . 60

4 Basic hardware procedures . . . . . . . . . . . . . . . . . . 63

4.1 Using diagnostics information . . . . . . . . . . . . . . . . 63

4.1.1 Locating the defective server . . . . . . . . . . . . . . . . . . 64

4.1.2 Determining the error class . . . . . . . . . . . . . . . . . . . 65

4.1.2.1 Global Error indicator . . . . . . . . . . . . . . . . . . . . 65

4.1.2.2 Customer Self Service (CSS) indicator . . . . . . . . . . . 66

4.1.3 Locating the defective component . . . . . . . . . . . . . . . . 67

4.1.3.1 Local diagnostic indicators on the front . . . . . . . . . . . 67

4.1.3.2 Local diagnostic indicators on the system board . . . . . . . 68

Upgrade and Maintenance Manual TX300 S7 / RX350 S7

Contents

4.2 Shutting down the server . . . . . . . . . . . . . . . . . . . . 71

4.3 Disconnecting the server from the mains . . . . . . . . . . . 72

4.4 Extending / removing the server from the rack . . . . . . . . 75

4.4.1 Preliminary steps . . . . . . . . . . . . . . . . . . . . . . . . . 75

4.4.2 Extending the server out of the rack . . . . . . . . . . . . . . . 76

4.4.3 Removing the server from the rack . . . . . . . . . . . . . . . . 77

4.5 Opening the server . . . . . . . . . . . . . . . . . . . . . . . 79

4.5.1 Rack model . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

4.5.1.1 Removing the top cover . . . . . . . . . . . . . . . . . . . . 79

4.5.1.2 Removing the ID card . . . . . . . . . . . . . . . . . . . . . 81

4.5.1.3 Removing the rack mounting frame . . . . . . . . . . . . . . 82

4.5.2 Tower model . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

4.5.2.1 Unlocking the server . . . . . . . . . . . . . . . . . . . . . 85

4.5.2.2 Removing the side cover . . . . . . . . . . . . . . . . . . . 88

4.5.2.3 Removing the ID card . . . . . . . . . . . . . . . . . . . . . 90

4.5.2.4 Removing accessible drive and HDD bay covers . . . . . . . 91

4.5.2.5 Removing the front cover . . . . . . . . . . . . . . . . . . . 94

4.6 Handling fan holders . . . . . . . . . . . . . . . . . . . . . . 96

4.7 Handling the system air duct . . . . . . . . . . . . . . . . . . 96

4.7.1 Plastic air duct . . . . . . . . . . . . . . . . . . . . . . . . . . 96

4.7.1.1 Removing the system air duct . . . . . . . . . . . . . . . . . 96

4.7.1.2 Installing the system air duct . . . . . . . . . . . . . . . . . 98

4.7.2 Metal air duct . . . . . . . . . . . . . . . . . . . . . . . . . . 100

4.7.2.1 Removing the system air duct . . . . . . . . . . . . . . . . 100

4.7.2.2 Installing the system air duct . . . . . . . . . . . . . . . . 102

4.8 Handling the system board carrier . . . . . . . . . . . . . . 106

4.8.1 Removing the system board carrier . . . . . . . . . . . . . . . 106

4.8.2 Installing the system board carrier . . . . . . . . . . . . . . . 109

4.9 Closing the server . . . . . . . . . . . . . . . . . . . . . . . 112

4.9.1 Rack model . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

4.9.1.1 Installing the rack mounting frame . . . . . . . . . . . . . 112

4.9.1.2 Installing the ID card . . . . . . . . . . . . . . . . . . . . 114

4.9.1.3 Mounting the top cover . . . . . . . . . . . . . . . . . . . 115

4.9.2 Tower model . . . . . . . . . . . . . . . . . . . . . . . . . . 117

4.9.2.1 Mounting the front cover . . . . . . . . . . . . . . . . . . 117

4.9.2.2 Installing accessible drive and HDD bay covers . . . . . . 119

4.9.2.3 Installing the ID card . . . . . . . . . . . . . . . . . . . . 121

4.9.2.4 Mounting the side cover . . . . . . . . . . . . . . . . . . . 122

4.9.2.5 Locking the server . . . . . . . . . . . . . . . . . . . . . . 124

TX300 S7 / RX350 S7 Upgrade and Maintenance Manual

Contents

4.10 Handling the anti-tilt bracket . . . . . . . . . . . . . . . . . 127

4.10.1 Installing the anti-tilt bracket . . . . . . . . . . . . . . . . . . . 127

4.10.2 Removing the anti-tilt bracket . . . . . . . . . . . . . . . . . . 129

4.11 Mounting the server in the rack . . . . . . . . . . . . . . . . 130

4.11.1 Seating the server on the rack rails . . . . . . . . . . . . . . . 130

4.11.2 Sliding the server into the rack . . . . . . . . . . . . . . . . . 132

4.12 Connecting the server to the mains . . . . . . . . . . . . . . 133

4.12.1 Securing power cords . . . . . . . . . . . . . . . . . . . . . . 133

4.12.1.1 Mounting a PSU cable bracket . . . . . . . . . . . . . . . . 133

4.12.1.2 Securing a power cord in the PSU cable bracket . . . . . . 136

4.13 Switching on the server . . . . . . . . . . . . . . . . . . . . 139

4.14 Concluding software tasks . . . . . . . . . . . . . . . . . . 140

5 Basic software procedures . . . . . . . . . . . . . . . . . . 141

5.1 Starting the maintenance task . . . . . . . . . . . . . . . . . 141

5.1.1 Disabling BitLocker functionality . . . . . . . . . . . . . . . . . 141

5.1.2 Disabling SVOM boot watchdog functionality . . . . . . . . . . 142

5.1.2.1 Viewing boot watchdog settings . . . . . . . . . . . . . . . 142

5.1.2.2 Configuring boot watchdog settings . . . . . . . . . . . . . 143

5.1.3 Removing backup and optical disk media . . . . . . . . . . . . 144

5.1.4 Verifying and configuring the backup software solution . . . . . 144

5.1.5 Note on server maintenance in a Multipath I/O environment . . 145

5.1.6 Switching on the ID indicator . . . . . . . . . . . . . . . . . . 147

5.2 Completing the maintenance task . . . . . . . . . . . . . . . 147

5.2.1 Updating or recovering the system board BIOS and iRMC . . . 147

5.2.1.1 Updating or recovering the system board BIOS . . . . . . . 148

5.2.1.2 Updating or recovering the iRMC . . . . . . . . . . . . . . 150

5.2.2 Verifying system information backup / restore . . . . . . . . . . 152

5.2.3 Updating RAID controller firmware . . . . . . . . . . . . . . . 153

5.2.4 Enabling Option ROM scan . . . . . . . . . . . . . . . . . . . 154

5.2.5 Verifying and configuring the backup software solution . . . . . 155

5.2.6 Resetting the boot retry counter . . . . . . . . . . . . . . . . . 156

5.2.6.1 Viewing the boot retry counter . . . . . . . . . . . . . . . . 156

5.2.6.2 Resetting the boot retry counter . . . . . . . . . . . . . . . 156

5.2.7 Performing a fan test after replacing a defective fan . . . . . . 157

5.2.8 Enabling SVOM boot watchdog functionality . . . . . . . . . . 159

5.2.9 Enabling replaced components in the system BIOS . . . . . . . 160

5.2.10 Verifying the memory mode . . . . . . . . . . . . . . . . . . . 160

Upgrade and Maintenance Manual TX300 S7 / RX350 S7

Contents

5.2.11 Verifying the system time settings . . . . . . . . . . . . . . . 161

5.2.12 Viewing and clearing the System Event Log (SEL) . . . . . . . 162

5.2.12.1 Viewing the SEL . . . . . . . . . . . . . . . . . . . . . . . 162

5.2.12.2 Clearing the SEL . . . . . . . . . . . . . . . . . . . . . . 163

5.2.13 Updating the NIC configuration file in a Linux environment . . . 163

5.2.14 Enabling BitLocker functionality . . . . . . . . . . . . . . . . . 165

5.2.15 Performing a RAID array rebuild . . . . . . . . . . . . . . . . 166

5.2.16 Looking up changed MAC / WWN addresses . . . . . . . . . 166

5.2.16.1 Looking up MAC addresses . . . . . . . . . . . . . . . . . 166

5.2.16.2 Looking up WWN addresses . . . . . . . . . . . . . . . . 167

5.2.17 Using the Chassis ID Prom Tool . . . . . . . . . . . . . . . . 168

5.2.18 Configuring LAN teaming . . . . . . . . . . . . . . . . . . . . 168

5.2.18.1 After replacing / upgrading LAN controllers . . . . . . . . . 169

5.2.18.2 After replacing the system board . . . . . . . . . . . . . . 169

5.2.19 Switching off the ID indicator . . . . . . . . . . . . . . . . . . 169

5.2.20 Specifying the chassis model . . . . . . . . . . . . . . . . . . 170

6 Power supply . . . . . . . . . . . . . . . . . . . . . . . . . 171

6.1 Basic information . . . . . . . . . . . . . . . . . . . . . . . 172

6.1.1 PSU installation sequence . . . . . . . . . . . . . . . . . . . 173

6.1.2 Assembly rules . . . . . . . . . . . . . . . . . . . . . . . . . 174

6.1.3 PSU indicator . . . . . . . . . . . . . . . . . . . . . . . . . . 174

6.2 Installing PSU modules . . . . . . . . . . . . . . . . . . . . 175

6.2.1 Required tools . . . . . . . . . . . . . . . . . . . . . . . . . 175

6.2.2 Removing the PSU dummy module . . . . . . . . . . . . . . 175

6.2.3 Installing a PSU module . . . . . . . . . . . . . . . . . . . . 177

6.2.4 Concluding steps . . . . . . . . . . . . . . . . . . . . . . . . 178

6.3 Removing PSU modules . . . . . . . . . . . . . . . . . . . 179

6.3.1 Required tools . . . . . . . . . . . . . . . . . . . . . . . . . 179

6.3.2 Preliminary steps . . . . . . . . . . . . . . . . . . . . . . . . 180

6.3.3 Removing a PSU module . . . . . . . . . . . . . . . . . . . . 181

6.3.4 Installing a PSU dummy module . . . . . . . . . . . . . . . . 183

6.4 Replacing PSU modules . . . . . . . . . . . . . . . . . . . 185

6.4.1 Required tools . . . . . . . . . . . . . . . . . . . . . . . . . 185

6.4.2 Preliminary steps . . . . . . . . . . . . . . . . . . . . . . . . 186

6.4.3 Removing the defective PSU module . . . . . . . . . . . . . . 186

6.4.4 Installing the new PSU module . . . . . . . . . . . . . . . . . 186

6.4.5 Concluding steps . . . . . . . . . . . . . . . . . . . . . . . . 186

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