HP Brio BA400 Bedienungsanleitung

HP Warranty and Support Guide

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HP Hardware Warranty

General

This HP Hardware Warranty statement gives you, the customer, express warranty

rights from HP, the Manufacturer. Please read the rest of this HP Warranty and

Support Guide for your product-specific warranty entitlements. In addition, you may

also have other legal rights under applicable local law or special written agreement

with HP.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE

WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE

EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY

BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE

TO THE SALE OF THIS PRODUCT TO YOU. THE LAWS OF YOUR COUNTRY MAY

PROVIDE FOR DIFFERENT WARRANTY RIGHTS. IF SO, YOUR HP AUTHORIZED

SUPPORT PROVIDER OR HP SALES AND SERVICE OFFICE CAN PROVIDE YOU

WITH DETAILS.

Warranty Repair or Replacement

HP Hardware

For the specific warranty period described on the back cover of this HP Warranty

and Support Guide, HP warrants that your HP Hardware, Accessory or Supply will be

free from defects in materials and workmanship. Except as indicated above,

however, HP does not warrant that any HP Hardware, Accessory or Supply will

operate uninterrupted or error-free.

If, during the product warranty period, HP is unable, within a reasonable time, to

repair your product to a condition as warranted, you will be entitled to a refund (in

the amount of the product purchase price) upon prompt return of the product to

your HP Authorized Support Provider or other HP designate. Unless otherwise

stated or agreed upon in writing with HP, all hardware components must be returned

for refund with the entire central processor unit.

The central processor unit (CPU), keyboard, mouse, and Hewlett-Packard

accessories inside the system unit—such as video adapters, mass storage devices,

and interface controllers—are covered by this warranty.

HP products external to the system unit—such as external storage subsystems,

monitors, printers, and other peripherals—are covered by the applicable warranties

for those products.

HP software is covered by the HP Software Product Limited Warranty located on

page 11 of this guide.

HP does NOT provide support for this product configured as a network server.

We recommend HP NetServers for your network server requirements.

Unless otherwise stated, and to the extent permitted by local law, hardware products

may contain remanufactured parts (equivalent to new in performance) or parts

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which may have been subject to prior incidental use. HP may repair or replace

hardware products (i) with products which are equivalent in performance to the

products being repaired or replaced but which may have been subject to prior use,

(ii) with products which may contain remanufactured parts equivalent to new in

performance or parts which may have been subject to prior incidental use, or (iii)

with products that are equivalent in function to an original product that has been

discontinued.

Non-HP Hardware

Non-HP hardware products and components installed either before or after the

purchase of your HP product, may have different warranty conditions than those of

the HP product in which they are installed.

All non-HP products or peripherals external to the central processor unit—such as

external storage subsystems, monitors, printers, and other peripherals—are covered

by the applicable vendor warranties for those products.

Proof of Purchase and Warranty Period

In order to receive service or support for your hardware product for the warranty

period specified on the back of this HP Warranty and Support Guide, proof of the

original purchase date of the product may be required in order to establish the

warranty period starting date for your product. If proof of purchase is not available,

the manufacturer’s date (located on the product) becomes the beginning of the

warranty period.

Exclusions

Warranty does not apply to defects resulting from: (a) improper or inadequate

maintenance or calibration; (b) software, interfacing, parts or supplies not supplied

by HP; (c) unauthorized repair, maintenance, modification or misuse; (d) operation

outside of the published operating specifications for the product; (e) improper site

preparation or maintenance; (f) virus infection; or (g) such other exclusions as may

be expressly set forth in this Warranty Statement.

Limitation of Implied Warranties

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, ANY IMPLIED

WARRANTY BY THE MANUFACTURER OF MERCHANTABILITY FOR FITNESS

FOR A PARTICULAR PURPOSE OR OTHER IMPLIED WARRANTIES ARE HEREBY

LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE.

Exclusive Remedy

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THE REMEDIES IN

THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.

EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR LOSS

OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL

(INCLUDING LOST PROFIT) OR OTHER DAMAGE, WHETHER BASED IN

CONTRACT, TORT OR OTHERWISE.

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HP Hardware Warranty Options

IMPORTANT THESE HP HARDWARE WARRANTY OPTIONS ARE SPECIFIC TO THE HP HARDWARE

PRODUCT PROVIDED TO YOU. THEY COMPLEMENT THE GENERAL HARDWARE AND

SOFTWARE WARRANTY STATEMENTS FOUND IN THIS HP WARRANTY AND SUPPORT

GUIDE AND SUPERSEDE ANY WARRANTY TERMS THAT MAY BE FOUND ONLINE, OR IN

ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE COMPUTER

PRODUCT PACKAGING.

HP warrants this hardware product against defects in materials and workmanship,

for either the Standard Warranty Entitlement or

one (1) of the Other Warranty

Entitlements above, from the date of delivery. To determine or verify the warranty

entitlement for your specific product, refer to the Warranty Entitlement

Information provided on the back cover of this guide.

Note Neither HP nor any of its designates guarantee that all of the above Warranty

Entitlements will be available in your country. Consult your local HP Sales and

Service Office or HP Authorized Support Provider for Warranty Entitlements

available in your country.

Options Warranty Entitlements

Standard 3-Year Limited Hardware Warranty: First Year On-Site Service,

3-Year Free Parts Exchange Service.

Other

5-Year Limited Hardware Warranty: 5-Year Free Parts Exchange Service

5-Year Limited Hardware Warranty: 5-Year On-Site Service

3-Year Limited Hardware Warranty: 3-Year On-Site Service

3-Year Limited Hardware Warranty: 3-Year Free Parts Exchange Service

3-Year Limited Hardware Warranty: 3-Year Return for Repair Service

1-Year Limited HardwareWarranty: 1-Year On-Site Service

1-Year Limited HardwareWarranty: 1-Year Free Parts Exchange Service

30-Day Limited Hardware Warranty: Free Parts Exchange or Product Return Service

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Warranty Entitlement Descriptions

5-Year Limited Hardware Warranty:

5-Year Free Parts Exchange Service

• Free parts exchange service for the central processor unit, keyboard and mouse

provided by an HP Sales and Service Center or an HP Authorized Support

Provider, during the five-year product warranty period.

5-Year Limited Hardware Warranty:

5-Year On-Site Service

• On-site service for the central processor unit, including free parts exchange and

labor, provided by an HP Sales and Service Center representative or an HP

Authorized Support Provider, during the five-year product warranty period.

• Free parts exchange service for the central processor unit, keyboard, and

mouse, provided by an HP Sales and Service Center or an HP Authorized

Support Provider, during the five-year product warranty period.

Standard 3-Year Limited Hardware Warranty

First Year On-Site, 3-Year Free Parts Exchange Service

On-site service for the central processor unit, including free parts

exchange and labor, provided by an HP Sales and Service Center

representative or an HP Authorized Support Provider, during the first

year of the product warranty period.

Free parts exchange service for the central processor unit, provided by

an HP Sales and Service Center or an HP Authorized Support Provider,

during the three-year product warranty period.

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Free parts exchange service for the product keyboard and mouse,

provided by an HP Sales and Service Center or an HP Authorized

Support Provider, during the three-year product warranty period.

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Free parts exchange service for the product keyboard and mouse,

provided by an HP Sales and Service Center or an HP Authorized

Support Provider, during the first year of the product warranty period.

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3-Year Limited Hardware Warranty:

3-Year On-Site Service

• On-site service for the central processor unit, including free parts exchange and

labor, provided by an HP Sales and Service Center representative or an HP

Authorized Support Provider, during the three-year product warranty period.

• Free parts exchange service for the central processor unit, keyboard, and mouse

provided by an HP Sales and Service Center or an HP Authorized Support

Provider, during the three-year product warranty period.

3-Year Limited Hardware Warranty:

3-Year Free Parts Exchange Service

• Free parts exchange service for the central processor unit, keyboard and mouse

provided by an HP Sales and Service Center or an HP Authorized Support

Provider, during the three-year product warranty period.

3-Year Limited Hardware Warranty:

3-Year Return for Repair Service

• Return For Repair service for the central processor unit, including free parts

exchange and labor, provided by an HP Sales and Service Center or an HP

Authorized Support Provider during the three-year product warranty period.

• Free parts exchange service for the central processor unit, keyboard and mouse

provided by an HP Sales and Service Center or HP Authorized Support Provider,

during the three-year product warranty period.

1-Year Limited Hardware Warranty:

1-Year On-Site Service

• On-site service for the central processor unit, including free parts exchange and

labor, provided by an HP Sales and Service Center representative or an HP

Authorized Support Provider representative, during the one-year product

warranty period.

• Free parts exchange service for the central processor unit, keyboard, and

mouse, provided by an HP Sales and Service Center or an HP Authorized

Support Provider, during the one-year product warranty period.

1-Year Limited Hardware Warranty:

1-Year Free Parts Exchange Service

• Free parts exchange service for the central processor unit, keyboard and mouse

provided by an HP Sales and Service Center or an HP Authorized Support

Provider, during the one-year product warranty period.

30-Day Limited Hardware Warranty:

30-day Free Parts Exchange or Product Return Service

• Free parts exchange service or return of the entire product, including keyboard

and mouse within 30 days of product purchase, to the HP Authorized Support

Provider from where the product was purchased. You may be asked for proof of

purchase date.

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HP Validation and Service Options

If HP receives notice of a defect in your HP hardware product during the hardware

product’s warranty period, HP or its designate may, at its option and depending on

warranty entitlement:

1 Repair the parts which prove to be defective OR

2 Replace the parts which prove to be defective OR

3 Provide you, the end-user customer, with the appropriate part(s) required for

repair. In this event, HP may:

• Provide you with written instructions for replacing the defective part(s).

• Provide free telephone assistance for installation of the replacement

component.

• Prepay shipping charges, duties, and taxes for replacement parts sent to

you as well as for any parts that HP asks to be returned. You will be billed for

any defective part(s) not returned as requested by HP.

Note HP reserves the right to validate any claims of defective products or components

before repairing or replacing such products or components.

Obtaining Warranty Service

Customer Responsibilities Before Contacting HP

Before contacting HP for warranty service for your HP product, please prepare by:

• Consulting the troubleshooting section of your User’s Guide.

• Running the diagnostic software (if installed on your system) to diagnose your

product and to obtain information that will be requested by a support agent.

• Troubleshooting your system using support information provided on the HP

Worldwide Web support site at:

• Locating your proof of purchase date, indicated on your receipt, invoice, etc.

• Having immediate access to the defective product for potential online or

telephone troubleshooting by an HP service agent.

• Securing all proprietary and confidential information and maintaining a

procedure external to the products for reconstruction of lost or altered files,

data, or programs if on-site service is applicable.

For HP Vectra PCs http://www.hp.com/go/vectrasupport

For HP Brio PCs http://www.hp.com/go/briosupport

For HP Kayak PC Workstations http://www.hp.com/go/kayaksupport

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HP Telephone Support Services

Free telephone support for your hardware product is available from HP Customer

Care Centers (refer to page 15 for contact telephone numbers) during the product

warranty period under the following conditions:

• You may request support for basic configuration, setup, and troubleshooting of

your hardware product during the first year of the product warranty period.

• You may request warranty support for your HP hardware product during the

product warranty period.

• You may be required to provide proof of the purchase date for the product

requiring support in order to determine warranty entitlement.

Note Before dispatching an HP Service Representative or replacement part, HP will

attempt to resolve your support issue via the telephone.

HP Lifeline Telephone Support, a fee-based service, is available for telephone

assistance not covered by the warranty of your hardware product or for assistance

for your hardware product outside of the warranty period of your product.

Your call can either be charged to your phone bill at a per-minute rate or to your

credit card (Visa, Mastercard or American Express) at a flat fee.

The charge begins AFTER you have been put in contact with a support technician. If

your problem is found to be covered by the HP Hardware Warranty, no charge will be

applied.

In the U.S.A Please call the appropriate number listed below.

Elsewhere Please call your local HP Customer Care Center (refer to page 15 for contact

telephone numbers).

Number Method of Payment Charge Type

1 (900) 555-1500 Charged to phone bill per-minute rate

1 (800) 999-1148 Charged to credit card Flat fee

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Obtaining On-Site Service

If your product is eligible for on-site warranty service, you must either contact an HP

Customer Care Center, an HP Sales and Service Office or a participating HP

Authorized Support Provider. You may be required to supply proof of the purchase

date.

On-site visits resulting from defects in non-HP products—whether internal or

external to the central processor unit—are subject to standard per-incident travel

and labor charges.

On-site service visits are subject to the following conditions:

• You must verify that the latest version of the BIOS is installed on your product.

You may be asked to install the latest version of the BIOS before an HP Sales and

Service Center representative or HP Authorized Support Provider

representative is dispatched to your site.

• You must provide: access to the product; adequate working space and facilities

within a reasonable distance of the product; access to and use of all information

and facilities determined necessary by HP to service the product; and operating

supplies and consumables such as you would use during normal operation.

• You, or a representative for you, must be present at all times. You must state if

the product is being used in an environment which poses a potential health

hazard to repair personnel. HP or the servicing dealer may require that the

product be maintained by customer personnel under direct HP or dealer

supervision.

• On-site service for this product is restricted or unavailable in certain locations.

In HP Excluded Travel Areas — areas where geographical obstacles,

undeveloped roads, or unsuitable public transportation prohibit routine travel—

service is provided on a negotiated basis at extra charge.

• Response time for on-site service in an HP Service Travel Area is normally next

business day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100

miles or 160 Km from the HP office). Response time is second business day for

Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480

Km); and negotiated beyond Zone 6. Worldwide Customer Support Travel

information is available from any HP Sales and Service Office. Response time for

on-site service is subject to changes from standard conditions based upon non-

local parts availability.

• Travel restrictions and response times for HP Authorized Support Providers are

defined by the participating HP Authorized Support Providers.

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