HP Vectra VL410 Bedienungsanleitung

troubleshooting

guide

hp vectra vl410

www.hp.com/go/vectrasupport

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Business Desktop Division

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France

Table of Contents

If You Have a Problem

What to Do First . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

My PC Doesn’t Start Properly . . . . . . . . . . . . . . . . . . . . . 9

My PC Isn’t Working Properly . . . . . . . . . . . . . . . . . . . . . 11

Hardware Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Software Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

My PC Has an Audio (Sound) Problem . . . . . . . . . . . . . . . 17

Startup Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 24

Need More Help? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Diagnose Your Hardware (e-Diagtools). . . . . . . . . . . . . . . 26

Recovery CD-ROMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

HP Setup Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Clearing Your PC’s CMOS (BIOS) Settings. . . . . . . . . . . . 29

Your PC’s BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Accessing Components in the PC . . . . . . . . . . . . . . . . . . 32

Support and Information Services . . . . . . . . . . . . . . . . . . 40

HP Customer Care Center Phone Numbers. . . . . . . . . . . . 41

Important Safety Information

If you are in any doubt that you can lift the equipment safely, do not try to move it without help.

For your safety, never remove the PC's cover without first removing the power cord from the power

outlet and any connection to a telecommunications network. If a Power Protection Device is fitted to

your PC, you must shut down your computer using the on/off switch, then remove the power cord before

removing the PC’s cover. Remove the Power Protection Device cables before any servicing operation.

Always replace the cover before switching the PC on again.

To avoid electric shock, do not open the Power Supply Unit. There are no serviceable parts inside. For

your safety only replace with a Power Supply Unit provided by HP Support Services.

Ensure that the electrical power requirements of your PC (refer to the label on the Power Supply Unit)

can be suitably provided by your electrical installation.

There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to

recharge, disassemble, or burn an old battery. Only replace the battery with the same or equivalent type,

as recommended by the manufacturer. The battery in this PC is a lithium battery which does not contain

any heavy metals. Nevertheless, in order to protect the environment, do not dispose of batteries in

household waste. Please return used batteries either to the shop from which you bought them, to the

dealer from whom you purchased your PC, or to HP so that they can either be recycled or disposed of in

the correct way. Returned batteries will be accepted free of charge.

If you have a modem:

Do not attempt to connect this product to the phone line during a lightning storm. Never install

telephone jacks in wet locations unless the telephone line has been disconnected at the network

interface. Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface. Use caution when installing or modifying telephone lines. Avoid

using a telephone (other than a cordless type) during an lightning storm. There may be a risk from

lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak.

Never touch or remove the communications board without first removing the connection to the

telephone network.

Use minimum Nº 26 AWG wire for telephone cable.

Warning: Some parts inside the computer may be hot, please wait for them to cool down before touching

them.

Vectra VL410 Information Roadmap

Troubleshooting Guide

The HP Vectra VL410 Troubleshooting Guide (this manual) contains detailed problem-solving

information to help you:

•Troubleshoot your PC

•Find out where to get more information.

Upgrade Guide

The HP Vectra VL410 Upgrade Guide, available in PDF format on the HP Vectra support web site

(www.hp.com/go/vectrasupport), will help you:

•Upgrade and replace components in your PC

Quick Start Card (provided with some models only)

The Quick Start card provided with your PC will help you:

•Set up and begin using your PC for the first time

•Upgrade and replace components in your PC, including the hard drive, processor memory, add-on

cards and 5.25-inch drives. More information is available on the web at:

www.hp.com/go/vectrasupport.

•Find out where to get more information.

Quick user’s guide

The Quick User’s Guide provides basic information on:

•Setting up and troubleshooting your PC

•Your warranty conditions

•Contacting HP support.

Service Handbook Chapter

The HP Vectra VL410 chapter of the HP Vectra PC Service Handbook, available in PDF format on the

HP Vectra support web site (www.hp.com/go/vectrasupport) provides information on:

•Vectra VL410 configurations

•Replacement parts

•Available accessories.

Technical Reference Manual

The HP Vectra VL410 Technical Reference Manual, available in PDF format on the HP Vectra support

web site (www.hp.com/go/vectrasupport)provides information on:

•Your PC’s hardware components

•The drivers, software and BIOS used in your PC.

Information on the HP Vectra Support Web Site

Go to the HP Vectra support web site (www.hp.com/go/vectrasupport) for a wide range of

information, including:

• Downloadable documentation

• Service and support options

• The latest BIOS, drivers and utilities

• Answers to Frequently Asked Questions.

Status

If You Have a Problem

What to Do First

Don’t panic! Most things that go wrong with computers can be fixed relatively easily — provided you do

not rush into them. Use the following checklist to see where you can find help.

Is the problem hardware- or software-

related? Ö•Run HP e-Diagtools to see whether you have a hardware

or software problem (refer to page 26).

Is the problem related to an

application? Ö•Refer to the application’s online and/or printed

documentation. You can also check the software

manufacturer’s website

Check for viruses? Ö•Your problem might be caused by a virus. Use your

antivirus software to check for viruses. It is

recommended that you run a thorough check on your

entire system.

Is the problem with Windows? ÖYes

Refer to Windows Help, accessed by selecting H

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•For other help, refer to the troubleshooting sections

starting on page 9 or the Frequently Asked Questions

starting on page 24.

Still Need Help? Ö•Collect information on your PC (see page 38) then

contact your authorized support provider. For Customer

Care Center numbers, refer to page 39.

•For a wide range of information and support, refer to the

HP Web at:

www.hp.com/go/vectrasupport.

•For information on your warranty, refer to the Quick

User’s Guide provided with your PC or he HP Web at:

www.hp.com/go/vectrasupport.

If You Have a Problem

My PC Doesn’t Start Properly

The PC Doesn’t Power On

Have you checked that... How

The PC’s power cord is correctly connected ÖConnect the power cord to a grounded power outlet and to the PC

The PC’s power outlet is working ÖPlug another device into the power outlet and check that it works

The PC’s voltage switch is correctly set Ö1Disconnect the power cord.

2 Select the correct setting on the voltage switch located beside

the power connector in the rear of the PC.

3 Reconnect the power cord.

4 Start the PC.

You did not hear a series of beeps when you

turned the PC on ÖIf you hear a series of beeps when you turn the PC on, refer to

page 19.

The PC’s power-on LED lights when you press the

On/Off switch ÖIf the LED does not light, check that the status panel connector is

connected correctly to the system board, refer to page 37.

Advanced Troubleshooting

The problem is not being caused by an internal

device Ö1Disconnect the PC’s power cord.

2 Remove the PC’s cover (refer to page 32).

3 Remove internal power connectors from all internal devices.

4 Reconnect the PC’s power cord.

5 Reconnect the power connectors one by one to the internal

devices to see which device is defective.

6 Contact your authorized support provider.

The power supply is working properly Ö1When you power on the PC, check that the light on the On/Off

button comes on and that you hear the power supply fan.

2 If nothing happens, contact your authorized support provider. The

original power supply unit may have to be replaced.

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The Power-On Self Test Displays an Error

An on-screen error or a series of beeps when the PC starts means there is a configuration problem

Have you checked that... How

The part of your configuration with which the

Power-On Self Test has detected an error ÖFor more specific troubleshooting information, refer to “Software

Problems” on page 16

If you still have a problem ÖRun HP e-Diagtools (refer to page 26)

If You Have a Problem

The PC Beeps During Startup but the Screen Remains Blank

These beeps indicate errors in the very early stages of the boot sequence

Have you checked that... How

Your memory modules are of the correct type Ö1Disconnect the PC’s power cord.

2 Remove the PC’s cover (refer to page 32).

3 Replace the memory module with a known working memory

module.

4 Reconnect the PC’s power cord and start up the PC.

The expansion card you have installed is

compatible Ö1Disconnect the PC’s power cord.

2 Remove the PC’s cover (see page 32).

3 Remove the expansion card (see the HP Vectra XE310 Upgrade

Guide, details on page 5).

4 Reconnect the PC’s power cord and start up the PC.

That you have not made any changes to the

PC’s Setup program that may be causing the

problem

Ö1Press F8 when the HP logo appears at startup, then select Enter

Setup. Refer to page 27 for more information.

2 Reload the default Setup values by pressing F9.

3 Press F10 to exit the Setup program saving changes.

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You Get a “non-system disk” or ”operating system not found” Message

Have you checked that... How

You didn’t leave a non-bootable floppy disk in

your floppy drive when you started the PC Ö1Check for a non-bootable floppy disk in the floppy drive.

2 Remove the floppy disk if there is one in the drive.

3 Restart the PC.

The device boot order is correct in the Setup

program Ö1Press F8 when the HP logo appears at startup, then select Enter

Setup. Refer to page 27 for more information.

2 Reload the default Setup values by pressing F9.

3 Press F10 to exit the Setup program saving changes.

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