HP Visualize J7000 Handbuch

Service Handbook

HP VISUALIZE

J5000/J7000 Workstations

Edition 2

HP Part No. A4978-90048

Printed in USA August 1999

Edition E0899

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard Warranty Statement

HP PRODUCT DURATION OF WARRANTY

HP VISUALIZE Workstations 1 Year

J5000/J7000

1. HP warrants HP hardware, accessories and supplies against defects in materials and

workmanship for the period specified above. If HP receives notice of such defects during the

warranty period, HP will, at its option, either repair or replace products which prove to be

defective. Replacement products may be either new or like-new.

2. HP warrants that HP software will not fail to execute its programming instructions, for the

period specified above, due to defects in material and workmanship when properly installed

and used. If HP receives notice of such defects during the warranty period, HP will replace

software media which does not execute its programming instructions due to such defects.

3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If

HP is unable, within a reasonable time, to repair or replace any product to a condition as

warranted, the customer will be entitled to a refund of the purchase price upon prompt return

of the product.

4. HP products may contain remanufactured parts equivalent to new in performance or may

have been subject to incidental use.

5. The warranty period begins on the date of delivery or on the date of installation if installed by

HP. If customer schedules installation or causes installation by HP to be delayed more than 30

days after delivery, warranty begins on the 31st day from delivery.

6. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or

calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized

modification or misuse, (d) operation outside of the published environmental specifications for

the product, or (e) improper site preparation or maintenance.

7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE

EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR

ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED

WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,

AND FITNESS FOR A PARTICULAR PURPOSE.

8. HP will be liable for damage to tangible property per incident up to the greater of $300,000 or

the actual amount paid for the product that is the subject of the claim, and for damages for

bodily injury or death, to the extent that all such damages are determined by a court of

competent jurisdiction to have been directly caused by a defective HP product.

iii

9. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY

STATEMENT ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS

INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS

OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING

LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT,

TORT, OR OTHERWISE.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE

WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT

LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN

ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF

THIS PRODUCT TO YOU.

Restricted Rights Legend

Use, duplication, or disclosure by government is subject to restrictions as set forth in subdivision

This document contains proprietary information that is protected by copyright. All rights are

reserved. No part of this document may be photocopied, reproduced or translated to another

language without the prior written consent of Hewlett-Packard Company.

UNIX is a registered trademark in the United States and other countries, licensed exclusively

through X/Open Company Limited.

This software and documentation is based in part on the Fourth Berkeley Software Distribution

under license from the Regents of the University of California.

Printing History

New editions of this manual incorporate all material updated since the previous edition. Update

packages may be issued between editions and contain replacement and additional pages to be

merged into the manual by the user.

The manual part number and printing date indicate its current edition. The manual part

number changes when extensive technical changes are incorporated. The printing date changes

when a new edition is printed. (Minor corrections and updates which are incorporated at reprint

do not cause the date to change.)

HP Part Number Printing Date Edition

A4978-90039 April 1999 First

A4978-90048 August 1999 Second

Contents

1. Product Information

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Product Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Physical Dimensions and Net Weights . . . . . . . . . . . . . . . . . . . . . . . . .14

Key Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Front Panel Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

System LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Internal Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Rear Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Thumbscrews on the Rear Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Connectors on the Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Miscellaneous Components on the Rear Panel. . . . . . . . . . . . . . . . . . .29

Internal Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Internal Components on the Left Side . . . . . . . . . . . . . . . . . . . . . . . . .30

Internal Components on the Right Side . . . . . . . . . . . . . . . . . . . . . . . .32

Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Site Preparation and Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

2. Configuration

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Workstation Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Field Replaceable Unit (FRU) Configurations. . . . . . . . . . . . . . . . . . . . .36

Internal Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Contents

I/O Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Monitor-Type Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

3. Troubleshooting

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Introduction to Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Flowcharts for Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Dealing with a Boot Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Searching for Bootable Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Stable Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Boot Command Notations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Supported Boot Paths. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

ISL Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Identifying LCD-Indicated Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Selftest Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Memory Failures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Chassis Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Running System Verification Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Running ODE-Based Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Fan Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

4. Field Replaceable Units (FRUs)

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Exchange and Nonexchange Part Numbers . . . . . . . . . . . . . . . . . . . . . . 83

Contents

FRU Removal and Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Electrostatic Discharge (ESD) Precautions . . . . . . . . . . . . . . . . . . . . .88

Prerequisite Steps for All Removal and Replacement Procedures . . .89

Exploded View Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Front Bezel and Outer Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Power Switch/LCD Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Internal Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Memory DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

DC/DC Converter Units and Air Dividers (J7000 Only) . . . . . . . . . .108

System Board Tray Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

System Board Cooling Fans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

I/O Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Battery on I/O Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

I/O Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

SCA Hard Disk Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136

I/O Cooling Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

5. Boot Console Handler

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Boot Console Handler Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Accessing the Boot Console Handler . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Boot Console Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Booting the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

Searching for Bootable Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Resetting the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

Displaying and Setting Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Contents

Displaying and Setting the Monitor Type. . . . . . . . . . . . . . . . . . . . . . . 161

The Monitor Command. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Displaying the Current Monitor Configuration . . . . . . . . . . . . . . . . 162

Setting the Monitor Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Setting the Monitor Type at Power On . . . . . . . . . . . . . . . . . . . . . . . 164

Troubleshooting Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Changing the Console to an External Terminal . . . . . . . . . . . . . . . . 165

Displaying the Current Memory Configuration . . . . . . . . . . . . . . . . . . 166

Displaying the Status of the I/O Slots. . . . . . . . . . . . . . . . . . . . . . . . . . 167

Setting the Auto Boot and Auto Search Flags . . . . . . . . . . . . . . . . . . . 168

Displaying and Setting the Security Mode. . . . . . . . . . . . . . . . . . . . . . 169

Displaying and Setting Fastboot Mode . . . . . . . . . . . . . . . . . . . . . . . . . 170

Displaying the LAN Station Address . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Displaying System Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Displaying PIM Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Stable Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

ISL Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Invoking ISL from the Boot Console Handler. . . . . . . . . . . . . . . . . . 173

ISL User Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

6. Block Diagram

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Contents

A. Specifications

Environmental Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Altitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

DC Magnetic Field Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Electromagnetic Interference (EMI) . . . . . . . . . . . . . . . . . . . . . . . . . .178

Electrostatic Discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Humidity (Non-condensing). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Leakage Current. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Shock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Vibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Input Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Line Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

B. Regulatory and Safety Information

Regulatory Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182

Product Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182

Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182

Electromagnetic Interference (EMI) Regulatory Compliance . . . . . .182

Electromagnetic Compatibility (EMC) Regulatory Compliance . . . .182

Regulatory and Safety Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . .182

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

Emissions Regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184

Acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186

Laser Safety Statement (U.S.A. Only). . . . . . . . . . . . . . . . . . . . . . . . .186

Electrostatic Discharge (ESD) Precautions . . . . . . . . . . . . . . . . . . . .186

Warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187

Contents

C. SCSI Connections

Appendix Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

SCSI Bus Differences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

SCSI Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Terminators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

SCSI Configuration Constraints . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

SCSI Bus Length Constraints. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

NSE SCSI Bus Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

LVD SCSI Bus Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Assigning SCSI Device IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Assigning NSE SCSI Device IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Assigning LVD SCSI Device IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Connecting to the SCSI Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

D. Related Documentation

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

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