IBM 88643RU - System x3850 - 8864 Bedienungsanleitung

IBM System x3850 Ty pe 8864

Problem Determination and Service Guide

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IBM System x3850 Ty pe 8864

Problem Determination and Service Guide

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Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page

163.

15th Edition (July 2007)

US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Contents

Safety ............................ vii

Guidelines for trained service technicians ............... viii

Inspecting for unsafe conditions ................. viii

Guidelines for servicing electrical equipment ............. viii

Safety statements ........................x

Chapter 1. Introduction ......................1

Related documentation ......................1

Notices and statements in this document ................2

Features and specifications .....................3

Server controls, LEDs, and connectors ................4

Front view ..........................4

Rear view ..........................6

System-board layouts .......................8

I/O board internal connectors and jumpers ..............8

Memory-card connectors.....................9

Memory-card LEDs .......................9

Microprocessor-board connectors and LEDs .............10

PCI board connectors .....................10

PCI board LEDs .......................11

SAS-backplane connectors ...................11

Chapter 2. Configuration information and instructions .........13

Updating the firmware ......................13

Configuring the server ......................13

Using the ServerGuide Setup and Installation CD ...........14

Using the Configuration/Setup Utility program ............14

Installing and using the baseboard management controller utility programs 19

Using the SAS/SATA Configuration Utility program ...........20

Configuring the Ethernet controller.................20

Using the PXE boot agent utility program ..............20

Using the ServeRAID configuration programs.............21

Chapter 3. Parts listing, Type 8864 .................23

Server replaceable units .....................24

Power cords ..........................26

Chapter 4. Removing and replacing server components ........29

Installation guidelines ......................29

System reliability guidelines ...................30

Working inside the server with the power on .............30

Handling static-sensitive devices .................31

Returning adevice or component .................31

Removing the cover and bezel ...................31

Tier 1CRU information ......................32

Battery ...........................32

DVD Drive .........................34

Hot-swap fan ........................34

Hot-swap power supply .....................36

Memory module .......................38

Tier 2CRU information ......................48

Operator information panel assembly................48

I/O board ..........................49

©Copyright IBM Corp. 2006 iii

PCI adapter guide.......................50

Power-supply structure .....................51

SAS backplane ........................53

FRU information ........................54

Front-panel assembly .....................54

Microprocessor tray and microprocessor ..............54

PCI board assembly ......................59

PCI switch card assembly ....................60

Power backplane .......................61

Chapter 5. Diagnostics .....................63

Diagnostic tools ........................63

POST ............................63

POST beep codes ......................64

Error logs ..........................70

POST error codes.......................72

Checkout procedure .......................86

About the checkout procedure ..................86

Performing the checkout procedure ................87

(Trained service technicians only) Checkpoint codes ...........88

Problem isolation tables .....................88

CD or DVD drive problems ...................89

General problems .......................89

Hard disk drive problems ....................90

Intermittent problems......................90

Keyboard, mouse, or pointing-device problems ............91

USB keyboard, mouse, or pointing-device problems ..........92

Memory problems .......................93

Microprocessor problems ....................94

Monitor problems .......................94

Optional-device problems ....................97

Power problems .......................98

Serial port problems ......................99

ServerGuide problems..................... 100

Software problems ...................... 100

Universal Serial Bus (USB) port problems ............. 101

Video problems ....................... 101

Light path diagnostics ...................... 101

Light path diagnostic LEDs ................... 104

Remind button ....................... 108

Power-supply LEDs....................... 108

Diagnostic programs, messages, and error codes............110

Real-time diagnostics ..................... 111

Running the on-board diagnostic programs ............. 111

Diagnostic text messages ...................112

Viewing the test log ......................112

Diagnostic error codes.....................112

Recovering from aBIOS update failure ............... 129

System-error log messages .................... 130

POST and SMI error messages .................. 142

Solving SCSI problems ..................... 154

Solving power problems ..................... 155

Solving Ethernet controller problems ................ 155

Solving undetermined problems .................. 156

Problem determination tips .................... 157

Calling IBM for service ..................... 158

iv IBM System x3850 Type 8864: Problem Determination and Service Guide

Appendix A. Getting help and technical assistance .......... 161

Before you call ........................ 161

Using the documentation ..................... 161

Getting help and information from the World Wide Web ......... 162

Software service and support ................... 162

Hardware service and support ................... 162

IBM Taiwan product service .................... 162

Appendix B. Notices ...................... 163

Trademarks.......................... 163

Important notes ........................ 164

Product recycling and disposal .................. 165

Battery return program ..................... 166

Electronic emission notices .................... 167

Federal Communications Commission (FCC) statement ........ 167

Industry Canada Class Aemission compliance statement ........ 167

Australia and New Zealand Class Astatement ............ 167

United Kingdom telecommunications safety requirement ........ 167

European Union EMC Directive conformance statement ........ 168

Taiwanese Class Awarning statement ............... 168

Chinese Class Awarning statement ................ 168

Japanese Voluntary Control Council for Interference (VCCI) statement 168

Index ............................ 169

Contents v

vi IBM System x3850 Type 8864: Problem Determination and Service Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat udit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

©Copyright IBM Corp. 2006 vii

Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in

an IBM product that you are working on. Each IBM product, as it was designed and

manufactured, has required safety items to protect users and service technicians

from injury. The information in this section addresses only those items. Use good

judgment to identify potential unsafe conditions that might be caused by non-IBM

alterations or attachment of non-IBM features or options that are not addressed in

this section. If you identify an unsafe condition, you must determine how serious the

hazard is and whether you must correct the problem before you work on the

product.

Consider the following conditions and the safety hazards that they present:

vElectrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

vExplosive hazards, such as adamaged CRT face or abulging capacitor.

vMechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and

observe any sharp edges.

3. Check the power cord:

vMake sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between

the external ground pin and the frame ground.

vMake sure that the power cord is the correct type, as specified in “Power

cords” on page 26.

vMake sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety

of any non-IBM alterations.

6. Check inside the server for any obvious unsafe conditions, such as metal filings,

contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not

been removed or tampered with.

Guidelines for servicing electrical equipment

Observe the following guidelines when servicing electrical equipment:

vCheck the area for electrical hazards such as moist floors, nongrounded power

extension cords, power surges, and missing safety grounds.

vUse only approved tools and test equipment. Some hand tools have handles that

are covered with asoft material that does not provide insulation from live

electrical currents.

vRegularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

viii IBM System x3850 Type 8864: Problem Determination and Service Guide

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