IBM RS/6000 44P Series 270 Bedienungsanleitung

RS/6000 44P Series Model 270

Service Guide

SA38-0572-02



Third Edition (September 2001)

Before using this information and the product it supports, read the information in “Safety Notices” on page xi,

Appendix A, “Environmental Notices”, on page 283, and Appendix B, “Notices”, on page 285.

A reader’s comment form is provided at the back of this publication. If the form has been removed, address comments

to Information Development, Department H6DS-905-6C006, 11501 Burnet Road, Austin, Texas 78758-3493. To send

comments electronically, use this commercial internet address: [email protected]. Any information that you

supply may be used without incurring any obligation to you.

Note to U.S. Government Users Restricted Rights--Use, duplication or disclosure restrictions by GSA ADP Schedule

Contract with IBM Corp.

Contents

Safety Notices ........................xi

ElectricalSafety .......................xii

Laser Safety Information.....................xii

Data Integrity and Verification ..................xv

About This Book ......................xvii

ISO 9000 .........................xvii

OnlinePublications......................xvii

RelatedPublications......................xvii

Trademarks ........................xviii

Chapter 1. Reference Information .................1

System Unit Locations......................1

Front View with Media Door Removed ...............1

Rear View .........................2

I/O Board Component Locations .................4

SCSI IDs and Bay Locations ..................6

System Board Locations ....................7

Memory Card Locations ....................7

Operator Panel .......................8

System Cables ........................9

Location Codes ........................9

Physical Location Codes ....................9

Location Code Format .....................9

AIX Location Codes .....................10

AIX and Physical Location Code Reference Table ...........13

Specifications ........................17

Dimensions ........................17

Weight .........................18

Operating Environment - Class B.................18

Power Source Loading ....................18

Power Requirements .....................18

Power Factor .......................18

Operating Voltage ......................18

Heat Output (Maximum) ....................18

Acoustics ........................18

Power Cables ........................19

Service Inspection Guide ....................20

Chapter 2. Diagnostics Overview .................21

Maintenance Analysis Procedures (MAPs)...............21

Checkpoints.........................22

FRUIsolation........................23

Electronic Service Agent for the RS/6000 ...............23

Using the Service Processor and Electronic Service Agent Features ......24

Service Processor......................24

iii

Electronic Service Agent ...................25

Chapter 3. Maintenance Analysis Procedures (MAPs) ..........27

QuickEntryMAP.......................27

Quick Entry MAP Table of Contents ................28

MAP 1020: Problem Determination .................34

Purpose of This MAP.....................34

Step 1020-1........................35

Step 1020-2........................37

Step 1020-3........................38

Step 1020-4........................38

MAP 1240: Memory Problem Resolution ...............39

Purpose of This MAP.....................39

General Memory Information ..................39

Step 1240-1........................40

Step 1240-2........................40

Step 1240-3........................41

Step 1240-4........................41

Step 1240-5........................41

Step 1240-6........................42

Step 1240-7........................42

Step 1240-8........................43

Step 1240-9........................43

Step 1240-10 .......................44

Step 1240-11 .......................44

MAP 1520: Power .......................45

Step 1520-1........................46

Step 1520-2........................46

Step 1520-3........................46

Step 1520-4........................47

Step 1520-5........................47

Step 1520-6........................47

Step 1520-7........................48

Step 1520-8........................49

MAP 1540: Minimum Configuration .................50

Purpose of this MAP .....................51

Step 1540-1........................51

Step 1540-2........................52

Step 1540-3........................53

Step 1540-4........................54

Step 1540-5........................54

Step 1540-6........................55

Step 1540-7........................55

Step 1540-8........................56

Step 1540-9........................57

Step 1540-10 .......................58

Step 1540-11 .......................59

Step 1540-12 .......................60

Step 1540-13 .......................61

Step 1540-14 .......................62

iv Service Guide

Step 1540-15 .......................63

Step 1540-16 .......................64

Step 1540-17 .......................65

Step 1540-18 .......................66

Step 1540-19 .......................66

Step 1540-20 .......................67

Step 1540-21 .......................67

Step 1540-22 .......................67

Step 1540-23 .......................68

Step 1540-24 .......................68

Step 1540-25 .......................69

Step 1540-26 .......................69

Step 1540-27 .......................70

Chapter 4. Checkpoints ....................71

Service Processor Checkpoints ..................71

Firmware Checkpoints .....................75

Boot Problems/Concerns ...................90

Chapter 5. Error Code to FRU Index ................93

Considerations for Using this Chapter ................93

Performing Slow Boot ....................93

General Considerations ....................93

Firmware/POST Error Codes ...................94

MemoryProblemDeterminationBits................142

Bus SRN to FRU Reference Table .................143

Typical Boot Sequence.....................144

Chapter 6. Loading the System Diagnostics .............147

Performing Slow Boot .....................147

Standalone Diagnostics ....................147

Online Diagnostics ......................147

Default Boot List and Service Mode Boot List .............148

Chapter 7. Using the Service Processor ..............149

Service Processor Menus ....................151

Service Processor Menu Inactivity ................151

Accessing Service Processor Menus Locally ............151

Accessing Service Processor Menus Remotely............151

General User Menu ......................152

Privileged User Menus .....................153

MainMenu........................153

Service Processor Setup Menu .................154

Passwords ........................155

Serial Port Snoop Setup Menu .................158

System Power Control Menu ..................159

System Information Menu ...................164

Language Selection Menu ..................167

167

Call-In/Call-Out Setup Menu ..................167

Modem Configuration Menu ..................168

Contents v

SerialPortSelectionMenu..................168

Serial Port Speed Setup Menu .................169

Telephone Number Setup Menu.................169

Call-OutPolicySetupMenu..................171

Customer Account Setup Menu .................172

Call-OutTest.......................172

Service Processor Functions ...................173

System Power-On Methods ...................175

Service Processor Call-In Security .................176

Service Processor Reboot/Restart Recovery .............176

Boot (IPL) Speed .....................176

Failure During Boot Process ..................176

Failure During Normal System Operation..............176

Service Processor Reboot/Restart Policy Controls...........177

Processor Boot-Time Deconfiguration (CPU Repeat Gard) ........177

Processor Run-Time Deconfiguration (CPU-Gard) ...........177

Memory Boot-Time Deconfiguration (Memory Repeat Gard) .......178

Service Processor System Monitoring - Surveillance ...........179

System Firmware Surveillance .................179

Operating System Surveillance .................179

CallOut.........................180

Console Mirroring ......................181

System Configuration for Console Mirroring .............181

Service Processor Firmware Updates ................181

Service Processor Error Log ...................182

System POST Errors .....................182

Service Processor Operational Phases ...............183

Pre-Standby Phase .....................183

Standby Phase ......................183

Bring-Up Phase ......................184

Run-time Phase ......................184

Service Processor Procedures in Service Mode ............185

Chapter 8. System Management Services..............187

Graphical System Management Services...............187

Config..........................190

Multiboot .........................191

Utilities ..........................193

Password ........................195

SpinDelay........................199

ErrorLog.........................200

RIPL...........................201

Set Address .......................202

Ping..........................203

Config.........................205

SCSI ID..........................206

Firmware Update.......................207

Firmware Recovery .....................207

Text-Based System Management Services ..............209

DisplayConfiguration.....................210

vi Service Guide

Multiboot Menu .......................210

Select Boot Device .....................211

Configure Nth Boot Device ..................213

Utilities ..........................214

Set Password and Unattended Start Mode .............215

SCSI Spin Up.......................216

DisplayErrorLog .....................216

Remote Initial Program Load Setup ...............216

Change SCSI ID ......................220

Update System or Service Processor Firmware ...........220

Firmware Recovery .....................221

Select Console ......................221

Select Language .......................221

Open Firmware .......................222

Chapter 9. Removal and Replacement Procedures ..........223

Handling Static-Sensitive Devices .................224

Stopping the System Unit ....................224

Procedure List .......................224

Covers ..........................226

Removal of Covers .....................226

Replacement of Covers ...................230

Processor and Memory Card Cover ................231

Removal of Processor and Memory Card Cover ...........231

Replacement of Processor and Memory Card Cover ..........231

MemoryCards.......................232

Removal of Memory Cards ..................232

Replacement of Memory Cards .................233

Memory Modules.......................236

Removal of Memory Modules .................236

Replacement of Memory Modules ................238

Processor Card .......................239

Removal of Processor Card ..................239

Replacement of Processor Card.................240

Adapters .........................242

Removal of Adapters ....................242

Replacement of Adapters ...................242

InternalDrives .......................244

Checklist For Handling Drives .................244

DiskDrives ........................245

Removal of Disk Drives ...................245

Replacement of Disk Drives ..................246

Configuration or Unconfiguration of Disk Drives ............247

ConfigurationofDiskDrives..................247

Unconfiguration of Disk Drives .................247

Battery Replacement .....................248

System Board........................252

Removal of System Board ..................252

Replacement of System Board .................253

I/O Board .........................254

Contents vii

Removal of I/O Board ....................254

Replacement of I/O Board ..................256

Power Supply ........................257

Removal of Power Supply...................257

Replacement of Power Supply .................259

Operator Panel .......................260

Removal of Operator Panel ..................260

Replacement of Operator Panel .................261

Operator Panel Vital Product Data (VPD) Update Procedure ........262

CECFan.........................264

Removal of CEC Fan ....................264

Replacement of CEC Fan ...................264

I/OFan..........................265

Removal of I/O Fan .....................265

Replacement of I/O Fan ...................265

Disk Drive Cage .......................266

Removal of Disk Drive Cage ..................266

Replacement of Disk Drive Cage ................267

CD-ROMDrive,TapeDrive,DisketteDrive..............268

Removal of Media Drives ...................268

Replacement of Media Drives .................268

Chapter 10. Parts Information ..................271

Keyboards and Mouse .....................276

Keyboards and Mouse (Black) ..................278

Power Cables........................280

Appendix A. Environmental Notices................283

Product Recycling and Disposal..................283

Environmental Design .....................283

UnitEmissions.......................283

Appendix B. Notices .....................285

Appendix C. Firmware Updates .................287

Checking the Current Firmware Levels ...............287

Updating System Firmware ...................287

Appendix D. Service Processor Setup and Test ...........289

Service Processor Setup Checklist .................289

TestingtheSetup ......................289

Testing Call-In ......................290

TestingCall-Out......................290

SerialPortConfiguration...................291

Appendix E. Modem Configurations................293

Sample Modem Configuration Files ................293

ConfigurationFileSelection...................293

Examples for Using the Generic Sample Modem Configuration Files ....295

Customizing the Modem Configuration Files.............295

viii Service Guide

IBM 7852-400 DIP Switch Settings ................296

Xon/Xoff Modems .....................296

RingDetection......................297

TerminalEmulators.....................297

Recovery Procedures ....................297

Transfer of a Modem Session ..................297

Recovery Strategy .....................298

Prevention Strategy .....................299

Modem Configuration Samples .................300

Appendix F. Interpreting Firmware Error Codes ...........315

Index ..........................321

Contents ix

xService Guide

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