IBM EServer 445 xSeries Bedienungsanleitung

xSeries 445 Type 8870

Hardware Maintenance Manual and Troubleshooting

Guide

ERserver



xSeries 445 Type 8870

Hardware Maintenance Manual and Troubleshooting

Guide

ER s e r v e r



Note: Before using this information and the product it supports, read Appendix B, “Notices,” on page

301.

The most recent version of this document is available at http://www.ibm.com/pc/support.

23rd Edition (April 2005)

US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

About this manual

This manual contains diagnostic information, aSymptom-to-FRU index, service

information, error codes, error messages, and configuration information for the IBM

Eserver

™

xSeries

445 Type 8870 server.

Important: This manual is intended for trained servicers who are familiar with IBM

xSeries products. Before servicing an IBM product, be sure to review

“Safety information” on page 257.

Important safety information

Be sure to read all caution and danger statements in this book before performing

any of the instructions.

Leia todas as instruções de cuidado eperigo antes de executar qualquer operação.

Prenez connaissance de toutes les consignes de type Attention et

Danger avant de procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Accertarsi di leggere tutti gli avvisi di attenzione edi pericolo prima di effettuare

qualsiasi operazione.

Lea atentamente todas las declaraciones de precaución ypeligro ante de llevar a

cabo cualquier operación.

WARNING: Handling the cord on this product or cords associated with accessories

sold with this product, will expose you to lead, achemical known to the State of

California to cause cancer, and birth defects or other reproductive harm. Wash

hands after handling.

ADVERTENCIA: El contacto con el cable de este producto ocon cables de

accesorios que se venden junto con este producto, pueden exponerle al plomo, un

elemento químico que en el estado de California de los Estados Unidos está

considerado como un causante de cancer yde defectos congénitos, además de

otros riesgos reproductivos. Lávese las manos después de usar el producto.

Online support

You can download the most current diagnostic, BIOS flash, and device driver files

from http://www.ibm.com/pc/support on the World Wide Web.

©Copyright IBM Corp. 2003 iii

iv xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Contents

About this manual ....................... iii

Important safety information .................... iii

Online support ......................... iii

Chapter 1. General information...................1

Related publications .......................2

Notices and statements used in this book ...............2

Features and specifications.....................3

Server controls and indicators ....................4

Front view ..........................4

Rear view ..........................6

Server power features.......................9

Turning on the server ......................9

Turning off the server .....................10

IBM Director ..........................11

The UpdateXpress program ....................12

Chapter 2. Configuration.....................13

Using the Configuration/Setup Utility program .............14

Starting the Configuration/Setup Utility program ............14

Configuration/Setup Utility menu choices ..............14

Remote console redirection ...................18

Passwords .........................19

Using the ServerGuide Setup and Installation CD ............20

ServerGuide features .....................21

Setup and configuration overview .................21

System Partition .......................22

Typical operating-system installation ................22

Setting up or updating multiple servers ...............23

Installing your operating system without ServerGuide ..........24

Configuring the Gigabit Ethernet controller ...............24

Updating the integrated system management firmware ..........24

Using the LSI Logic Configuration Utility program ............25

Using ServeRAID Manager ....................25

Configuring the controller ....................26

Viewing the configuration ....................29

Getting assistance ......................30

Remote Supervisor Adapters ....................32

Identifying the Remote Supervisor Adapter..............32

Setting up the Remote Supervisor Adapter II-EXA ...........33

Setting up the Remote Supervisor Adapter..............44

Using the PXE boot agent utility program ...............60

Starting the PXE boot agent utility program .............60

PXE boot agent utility menu choices ................60

Chapter 3. Diagnostics .....................61

General checkout ........................61

Diagnostic tools overview .....................63

POST ............................63

POST in apartitioned environment ................63

Error logs ..........................65

Light path diagnostics ......................65

Diagnostic programs and error messages ...............68

©Copyright IBM Corp. 2003 v

Text messages ........................69

Starting the diagnostic programs .................70

Viewing the test log ......................71

Viewing the System Error log ..................71

Verifying scalability and RXE cabling .................72

Scalability cabling .......................73

RXE cabling .........................73

Testing the scalability and RXE cabling ...............74

Recovering BIOS code ......................75

Ethernet controller troubleshooting..................76

Chapter 4. Installing options ...................79

Installation guidelines ......................79

Working inside the server with power on ...............79

Handling static-sensitive devices ..................80

System reliability considerations ..................80

Major components of the xSeries 445 ................81

Opening the cover .......................82

Removing and replacing the bezel..................83

Removing and replacing ahot-swap power supply ............84

PCI and PCI-X adapters .....................86

PCI and PCI-X adapter considerations ...............86

Cabling aServeRAID adapter ..................89

Installing the serial port .....................91

Installing or replacing adrive....................94

Hot-swap hard disk drive ....................94

Diskette drive ........................95

DVD-ROM drive .......................96

SMP Expansion Module .....................97

Removing and Installing the SMP Expansion Module and cover ......98

Memory modules ...................... 105

Installing and replacing amicroprocessor ..............116

Replacing and troubleshooting fans ................. 122

Replacing fans 1and 2.................... 122

Replacing fans 3and 4.................... 123

Closing the cover ....................... 125

Connecting the cables...................... 126

SMP Expansion Port cabling .................. 127

RXE Expansion and Management Port cabling............ 133

Scalable partitions ....................... 140

Creating ascalable partition .................. 141

Deleting ascalable partition................... 143

Power cabling ......................... 143

SCSI cabling ......................... 143

USB cabling ......................... 144

Video cabling ......................... 144

Mouse cabling......................... 144

Keyboard cabling ....................... 144

Gigabit Ethernet cabling ..................... 144

Remote Supervisor Adapter cabling ................. 144

Chapter 5. I/O connectors and indicators .............. 145

Universal Serial Bus ports .................... 146

USB cables and hubs ..................... 146

USB-port connectors ..................... 146

Keyboard connector ...................... 146

vi xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Video connector ........................ 146

Auxiliary-device (pointing device) connector .............. 147

RXE Expansion Port ...................... 147

SMP Expansion Port ...................... 147

Serial Port .......................... 147

Remote Supervisor Adapter communication ports............ 148

Remote Supervisor Adapter II-EXA connectors and LEDs ........ 148

Remote Supervisor Adapter connectors and LEDs .......... 149

Gigabit Ethernet port ...................... 150

Configuring the Gigabit Ethernet controller .............. 150

Ethernet port connector ..................... 151

Chapter 6. FRU information (service only) ............. 153

Replacing the battery ...................... 154

Thermal grease ........................ 157

PCI brick .......................... 158

Center plane ......................... 159

Center plane connectors, jumpers and LEDs ............ 159

Center plane replacement ................... 160

PCI-X board ......................... 162

PCI-X board internal connectors and LEDs ............. 162

PCI-X board replacement ................... 164

I/O board .......................... 166

I/O board internal connectors .................. 166

I/O board replacement..................... 166

Riser card and Remote Supervisor Adapter (system management board) 169

Remote Supervisor Adapter component locations ........... 169

Riser card and Remote Supervisor Adapter replacement ........ 170

Top cover assembly ...................... 172

Top power board ........................ 174

DASD backplane........................ 175

Media bay card ........................ 176

SMP board .......................... 177

SMP Expansion Module switches and connectors .......... 178

SMP Expansion Module LEDs .................. 179

AC box assembly mechanism ................... 180

Media extract mechanism .................... 182

Power/reset card assembly .................... 183

Active PCI assembly ...................... 184

Light path card ........................ 185

Chapter 7. Symptom-to-FRU index ................ 187

Beep symptoms ........................ 188

No beep symptoms ....................... 190

Light path LED errors ...................... 190

Level 1light path ...................... 190

Level 2light path ...................... 191

Level 3light path ...................... 193

System Error log entries ..................... 194

POST/BIOS messages ..................... 194

SMI Handler messages ..................... 195

Service processor messages ................... 198

Diagnostic error codes......................211

POST error codes ....................... 224

12v bus faults ......................... 229

Error symptoms ........................ 230

Contents vii

Power LED errors ....................... 240

SCSI error messages ...................... 242

ServeRAID (ISPR) error procedures ................ 242

ServeRAID error codes ..................... 244

Undetermined problems ..................... 246

Problem determination tips .................... 247

Chapter 8. Parts listing, Type 8870 ................ 249

System ........................... 249

Figure A........................... 252

Keyboard CRUs ........................ 254

Power cord FRUs ....................... 255

Chapter 9. Related service information............... 257

Safety information ....................... 257

General safety ....................... 257

Electrical safety ....................... 258

Safety inspection guide .................... 259

Handling electrostatic discharge-sensitive devices .......... 260

Grounding requirements .................... 260

Safety notices (multilingual translations) .............. 260

Appendix A. Getting help and technical assistance .......... 299

Before you call ........................ 299

Using the documentation..................... 299

Getting help and information from the World Wide Web ......... 300

Software service and support ................... 300

Hardware service and support ................... 300

Appendix B. Notices ...................... 301

Edition notice ......................... 301

Trademarks.......................... 302

Important notes ........................ 302

Product recycling and disposal .................. 303

Battery return program ..................... 303

Electronic emission notices .................... 304

Federal Communications Commission (FCC) statement ........ 304

Industry Canada Class Aemission compliance statement ........ 304

Australia and New Zealand Class Astatement ............ 304

United Kingdom telecommunications safety requirement ........ 304

European Union EMC Directive conformance statement ........ 304

Taiwanese Class Awarning statement ............... 305

Chinese Class Awarning statement ................ 305

Japanese Voluntary Control Council for Interference (VCCI) statement 305

Index ............................ 307

viii xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

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