IBM QS21 - BladeCenter - 0792 Bedienungsanleitung

BladeCenter QS21 Ty pe 0792

Problem Determination and Service Guide

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BladeCenter QS21 Ty pe 0792

Problem Determination and Service Guide



Note

Before using this information and the product it supports, read the general information in Appendix C, “Notices,” on page 113

and the Warranty and Support Information on the Documentation CD.

Fifth Edition (September 2008)

©Copyright International Business Machines Corporation 2006, 2008.

US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Contents

Safety ............................ vii

Chapter 1. Introduction ......................1

Related documentation ......................1

Notices and statements used in this document..............2

Features and specifications.....................2

Support for local storage ......................3

Turning on the blade server.....................3

Turning off the blade server.....................4

Blade server controls and LEDs ...................6

System board LEDs .......................7

System board internal and expansion card connectors ...........8

Chapter 2. Configuring the blade server ...............9

Communicating with the blade server .................9

Using the Advanced Management Module ..............9

Using the Web interface ...................10

Using the command-line interface ................10

Using Serial over LAN .....................10

Using the serial interface ....................10

Using the SMS utility program ..................11

Starting SMS .......................11

Viewing FRU information ...................12

Adding FRU information ..................13

Updating the system and BMC firmware ...............15

Updating steps ........................16

Determining current blade server firmware levels ...........17

Updating the BMC firmware ...................18

Using the BMC update package ................18

Using the Advanced Management Module .............18

Installing the system firmware ..................20

The firmware update package ..................21

Using the package .....................21

Updating the system firmware automatically ............22

Installing the firmware manually..................22

Updating the system firmware images ...............23

Updating the optional expansion card firmware .............23

Integrating the Gigabit Ethernet controller into the BladeCenter .......23

Updating the Ethernet controller firmware ...............24

Using the update package....................24

Firmware update steps .....................25

Blade server Ethernet controller enumeration ..............26

Chapter 3. Parts listing .....................27

Replaceable components .....................27

Chapter 4. Installing and removing replaceable units .........29

Installation guidelines ......................29

System reliability guidelines ...................30

Handling static-sensitive devices .................30

Removing the blade server from the BladeCenter unit ..........31

Removing the blade server ...................31

Opening and removing the blade server cover .............32

©Copyright IBM Corp. 2006, 2008 iii

Removing the BladeCenter PCI Express I/O Expansion Unit ........32

Installing the optional InfiniBand card.................33

Adding I/O DDR2 memory modules .................36

Replacing DIMM fillers ......................37

Installing the SAS expansion card ..................38

Installing the BladeCenter PCI Express I/O Expansion Unit ........40

Removing the blade-server front bezel assembly ............41

Replacing the system board base and planar..............41

Replacing the battery ......................42

Using the miscellaneous parts kit ..................45

Replacing the ball studs ....................45

Finishing the installation .....................47

Installing the front bezel assembly .................47

Closing the blade server cover ..................49

Input/output connectors and devices .................49

Chapter 5. Diagnostics and troubleshooting .............51

Prerequisites..........................51

Basic checks .........................51

Finding troubleshooting information .................52

Troubleshooting charts ......................52

Problems indicated by the front panel LEDs .............52

Problems indicated by the system board LEDS ............54

Power problems .......................57

Power throttling.......................57

Network connection problems ..................57

Service processor problems ...................58

Software problems ......................58

Recovering the system firmware code ................59

Checking the boot image ....................59

Booting from the TEMP image ..................59

Recovering the TEMP image from the PERM image ..........59

Supported boot media ......................59

Booting the system .......................60

Diagnostic programs and messages .................62

Running diagnostics and preboot DSA ...............62

Diagnostic text messages ....................63

Viewing the test log ......................63

DSA error messages......................63

CPU test results .......................64

BMC test results .......................64

Memory tests ........................70

System firmware startup messages .................71

Boot errors and handling .....................72

Boot list ..........................72

System firmware update errors ..................74

Memory initialization errors ...................75

USB errors .........................75

Network boot errors ......................77

SAS boot errors .......................79

I/O DIMM boot-time errors....................86

Other error messages .....................88

BMC firmware messages .....................89

NMI error messages ......................92

Problem reporting ........................94

Problem description .......................94

iv BladeCenter QS21 Type 0792: Problem Determination and Service Guide

Solving undetermined problems...................95

Calling IBM for service ......................96

Appendix A. Using the SMS utility .................97

Starting the SMS utility ......................97

The SMS utility menu ......................97

Select Language .......................98

Setup Remote IPL (Initial Program Load) ..............98

IP Parameters .......................99

Adapter Configuration ..................... 100

Ping Test ......................... 101

Advanced Setup: DHCP .................... 101

Change SCSI Settings .................... 101

Select Console ....................... 101

Select Boot Options ..................... 102

Firmware Boot Side Options .................. 104

Progress Indicator History ................... 104

FRU information ....................... 105

Adding FRU information ................... 106

SAS Settings ........................ 108

Appendix B. Getting help and technical assistance .......... 111

Before you call ........................ 111

Using the documentation ..................... 111

Getting help and information from the World Wide Web ......... 111

Software service and support ...................112

Hardware service and support ...................112

Appendix C. Notices ......................113

Trademarks..........................114

Important notes ........................114

Product recycling and disposal...................115

Battery return program......................116

Electronic emission notices ....................117

Federal Communications Commission (FCC) statement ........117

Industry Canada Class Aemission compliance statement ........118

Avis de conformité àla réglementation d’Industrie Canada .......118

Australia and New Zealand Class Astatement ............118

United Kingdom telecommunications safety requirement ........118

Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A

EU-Richtlinie zur Elektromagnetischen Verträglichkeit ........118

Deutschland: Einhaltung des Gesetzes über die elektromagnetische

Verträglichkeit von Geräten .................118

Zulassungsbescheinigung laut dem Deutschen Gesetz über die

elektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der EMC

EG Richtlinie 2004/108/EG) für Geräte der Klasse A........118

European Union EMC Directive conformance statement ........119

Taiwanese Class Awarning statement ...............119

Japanese Voluntary Control Council for Interference (VCCI) statement 120

Korean Class Awarning statement ................ 120

Index ............................ 121

Contents v

vi BladeCenter QS21 Type 0792: Problem Determination and Service Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat udit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

©Copyright IBM Corp. 2006, 2008 vii

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

Guidelines for trained service technicians:

This section contains information for trained service technicians.

Inspecting for unsafe conditions:

Use the information in this section to help you identify potential unsafe conditions in

an IBM product that you are working on. Each IBM product, as it was designed and

manufactured, has required safety items to protect users and service technicians

from injury. The information in this section addresses only those items. Use good

judgment to identify potential unsafe conditions that might be caused by non-IBM

alterations or attachment of non-IBM features or options that are not addressed in

this section. If you identify an unsafe condition, you must determine how serious the

hazard is and whether you must correct the problem before you work on the

product.

Consider the following conditions and the safety hazards that they present:

vElectrical hazards, especially primary power.

vPrimary voltage on the frame can cause serious or fatal electrical shock.

vExplosive hazards, such as adamaged CRT face or abulging capacitor.

vMechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and

observe any sharp edges.

3. Check the power cord:

vMake sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between

the external ground pin and the frame ground.

vMake sure that the power cord is the correct type, as specified in the

documentation for your BladeCenter unit type.

vMake sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety

of any non-IBM alterations.

6. Check inside the blade server for any obvious unsafe conditions, such as metal

filings, contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not

been removed or tampered with.

Guidelines for servicing electrical equipment:

Observe the following guidelines when servicing electrical equipment:

vCheck the area for electrical hazards such as moist floors, nongrounded power

extension cords, and missing safety grounds.

viii BladeCenter QS21 Type 0792: Problem Determination and Service Guide

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