IBM System x3610 Bedienungsanleitung

IBM System x3610 Type 7942

Problem Determination and Service Guide



IBM System x3610 Type 7942

Problem Determination and Service Guide



Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 115

and the Warranty and Support Information document on the IBM System x Documentation CD.

Fifth Edition (March 2009)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Contents

Safety ............................vii

Guidelines for trained service technicians ...............viii

Inspecting for unsafe conditions .................viii

Guidelines for servicing electrical equipment .............viii

Safety statements ........................x

Chapter 1. Introduction ......................1

Related documentation ......................1

Notices and statements in this document ................2

Features and specifications .....................2

Server controls, LEDs, and power ..................4

Front view ..........................4

Rear view ..........................5

Server power features......................6

Internal connectors, LEDs, and switches ................7

System-board optional-device connectors ..............8

System-board internal cable connectors ...............9

System-board external connectors .................10

System-board switches .....................11

System-board LEDs ......................12

Hard disk drive backplane LEDs .................13

Chapter 2. Configuration information and instructions .........15

Updating the firmware ......................15

Configuring the server ......................15

Using the BIOS Setup Utility program ...............16

Using the ServerGuide Setup and Installation CD ...........19

Using the RAID configuration programs ...............21

Using the baseboard management controller .............22

Configuring the Gigabit Ethernet controllers .............34

Chapter 3. Parts listing, Type 7942 server ..............37

Replaceable server components ..................37

Power cords ..........................40

Chapter 4. Removing and replacing server components ........43

Installation guidelines ......................43

System reliability guidelines ...................44

Working inside the server with the power on .............45

Handling static-sensitive devices .................45

Returning a device or component .................45

Removing and replacing Tier 1 CRUs ................46

Removing the cover ......................46

Installing the cover ......................46

Removing the air duct .....................47

Installing the air duct ......................48

Removing an adapter .....................48

Installing an adapter ......................49

Removing a hard disk drive ...................50

Installing a hard disk drive....................51

Removing a memory module (DIMM)................52

Installing a memory module ...................52

Removing a power supply ....................54

Installing a power supply ....................55

Removing the battery .....................57

Installing the battery ......................59

Removing and replacing Tier 2 CRUs ................61

Removing a fan .......................61

Installing a fan ........................61

Removing the operator information panel assembly ..........61

Installing the operator information panel assembly ...........62

Removing the front USB connectors ................63

Installing the front USB connectors ................64

Removing the thermal-sensor cable ................65

Installing the thermal-sensor cable.................66

Removing and replacing FRUs ...................67

Removing the fan-bracket assembly ................67

Installing the fan-bracket assembly ................68

Removing a microprocessor ...................69

Installing a microprocessor ...................70

Removing a DVD drive .....................74

Installing a DVD drive .....................75

Removing the power backplane..................76

Installing the power backplane ..................76

Removing the hot-swap hard disk drive backplane ...........77

Installing the hot-swap hard disk drive backplane ...........78

Removing the system board ...................80

Installing the system board ...................81

Chapter 5. Diagnostics .....................83

Diagnostic tools ........................83

POST ............................83

POST beep codes ......................83

Error logs ..........................87

POST error codes .......................88

Checkout procedure .......................91

About the checkout procedure ..................91

Performing the checkout procedure ................92

Troubleshooting tables ......................93

CD/DVD drive problems ....................93

General problems .......................94

Hard disk drive problems ....................94

Intermittent problems......................95

Keyboard, mouse, or pointing-device problems (PS/2) .........96

Keyboard, mouse, or pointing-device problems (USB) .........97

Memory problems .......................98

Microprocessor problems ....................99

Monitor problems .......................99

Optional-device problems ...................101

Power problems .......................102

Serial port problems .....................103

ServerGuide problems.....................103

Software problems ......................104

Universal Serial Bus (USB) port problems .............105

Video problems .......................105

Diagnostic programs and messages ................105

Running the diagnostic programs.................105

Diagnostic text messages ...................106

Viewing the test log......................106

iv IBM System x3610 Type 7942: Problem Determination and Service Guide

Recovering the BIOS code ....................107

Solving power problems .....................108

Power supply LEDs.......................108

Solving Ethernet controller problems ................109

Solving undetermined problems ..................110

Problem determination tips ....................110

Calling IBM for service......................111

Appendix A. Getting help and technical assistance ..........113

Before you call ........................113

Using the documentation .....................113

Getting help and information from the World Wide Web .........114

Software service and support ...................114

Hardware service and support ...................114

IBM Taiwan product service ....................114

Appendix B. Notices ......................115

Trademarks..........................115

Important notes ........................116

Product recycling and disposal...................117

Battery return program......................118

Chinese Class A warning statement .................120

Index ............................121

Contents v

vi IBM System x3610 Type 7942: Problem Determination and Service Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in

an IBM product that you are working on. Each IBM product, as it was designed and

manufactured, has required safety items to protect users and service technicians

from injury. The information in this section addresses only those items. Use good

judgment to identify potential unsafe conditions that might be caused by non-IBM

alterations or attachment of non-IBM features or optional devices that are not

addressed in this section. If you identify an unsafe condition, you must determine

how serious the hazard is and whether you must correct the problem before you

work on the product.

Consider the following conditions and the safety hazards that they present:

vElectrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

vExplosive hazards, such as a damaged CRT face or a bulging capacitor.

vMechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and

observe any sharp edges.

3. Check the power cord:

vMake sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between

the external ground pin and the frame ground.

vMake sure that the power cord is the correct type, as specified in “Power

cords” on page 40.

vMake sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety

of any non-IBM alterations.

6. Check inside the server for any obvious unsafe conditions, such as metal filings,

contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not

been removed or tampered with.

Guidelines for servicing electrical equipment

Observe the following guidelines when you service electrical equipment:

vCheck the area for electrical hazards such as moist floors, nongrounded power

extension cords, and missing safety grounds.

vUse only approved tools and test equipment. Some hand tools have handles that

are covered with a soft material that does not provide insulation from live

electrical currents.

vRegularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

viii IBM System x3610 Type 7942: Problem Determination and Service Guide

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