IDTECH VP3300 Bedienungsanleitung

Using the ID Tech VP3300 card reader

The ID TECH VP3300 is a mobile payment reader device that allows you

to accept magnetic stripe (MSR), chip (EMV), and contactless (NFC)

payments on an integrated basis from your Instore application. The device

is optimized for EMV today, with support for NFC coming soon.

To begin using the VP3300 to accept payments, pair the device with Instore:

1. Press the power button on the side of the VP3300 to enable Bluetooth pairing.

If the device is connected to a power source, it automatically enables Bluetooth

pairing.

2. On your iPad, touch the Instore Settings gear, then Payment Terminals.

3. Touch the +button, then the ID TECH option from the drop-down.

4. When the device ID appears, it should show Connected; if Disconnected, touch

the Connect button under the device ID until it becomes Connected. The

Bluetooth status LED (the top LED on the rear of the device) ﬂashes quickly to

indicate that the device is paired and connected.

DO NOT pair the VP3300 using the iPad’s Bluetooth menu as it will

not work within our application.

Pairing the VP3300

If you are using the device for the ﬁrst time, ensure that

the battery is fully-charged. The initial charge takes

approximately 4 to 6 hours. When the device is connected

to a power source and the red LED on the rear of the

device is ﬂashing, the device is charging. When the LED

stops ﬂashing, the device is fully-charged.

Using the VP3300

The VP3300 communicates with Instore using a bluetooth connection to the

tablet. Instore initiates a payment request to the VP3300 when you touch the

Dip/swipe button on the Pay screen. Wait for a Card reader ready conﬁrmation on

Instore before asking the customer to dip their card. If the screen shows Reader not

connected, touch the button on the side of the VP3300 to wake it up; your Instore

payment screen will indicate when it is ready to accept a payment.

• When inserting an EMV (chip) card, the front of the card should face you.

• When swiping a non-EMV card, the front of the card should face away from you.

Troubleshooting

The VP3300 includes three LED indicators on the rear of the device.

• The top LED indicates the Bluetooth status.

• If the LED is o, Bluetooth is in sleep mode.

• If the LED ﬂashes at normal duration speed, Bluetooth is on stand-by.

• If the LED ﬂashes at short duration speed, Bluetooth is paired & connected.

• The middle LED indicates that the device is currently processing a payment.

• The bottom LED indicates the battery status.

• If the LED is solid red, the battery is charging.

• If the LED ﬂashes amber, the battery level is low. Charge the battery or

connect the VP3300 to a power source.

• If the LED stops ﬂashing when connected to a power source, the battery is

fully charged.

Inserting an EMV (chip) card Swiping a non-EMV card

Place provided sticker

on VP3300 LED side

to expedite customer

interaction with device.

Device Pairing Issues

If you are unable to pair the VP3300 with your iPad, ensure that the reader does not

have any active Bluetooth connections. Additionally, ensure that you are attempting

to pair the VP3300 using Instore, not the iPad’s Bluetooth menu. Restarting both

devices can help if they aren’t pairing readily.

Resetting the Device

The VP3300 can become frozen or locked after unusual use (like pulling a card

out too quickly). When this happens, go to the Instore Settings gear, touch

Payment Terminals, then Reset the device. You’ll need to touch Connect to re-

connect it to Instore.

Identifying a VP3300 Device

If you have multiple VP3300 devices in use, you might need to determine which

VP3300 you are attempting to pair with your device. When attempting to pair with

the VP3300 it broadcasts as “IDTECH-VP3300-#####” where ##### is the last

ﬁve digits of the serial number located on a label on the bottom of the device.

Waking up and Reconnecting the Device

• To extend battery life, the VP3300 device enters standby mode after 20 seconds

of inactivity.

• To wake the VP3300, press the power button on the side of the device. You

should not need to pair the VP3300 with your iPad; it should reconnect

automatically in approximately 15 to 30 seconds.

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