Ingenico ICT Series Bedienungsanleitung

POS User Guide

Ingenico iCT/iWL

Table of Contents 1. OVERVIEW

I. OVERVIEW 1

II. OPERATOR’S TRANSACTIONS 2

II-1.Purchase 2

II-1a. Purchase - Magnetic Stripe Card 2

II-1b. Purchase - Chip Card 4

II-2.Purchase with Cash Back 6

II-3.Reversal 10

II-4.Authorization 12

II-4a. Authorization - Magnetic Stripe Card 12

II-4b. Authorization - Chip Card 14

II-5.Purchase Advice 17

II-5a. Purchase Advice - Magnetic Stripe Card 17

II-5b. Purchase Advice - Chip Card 20

II-6.Cash Advance 23

II-6a. Cash Advance - Magnetic Stripe Card 23

II-6b. Cash Advance - Chip Card 25

III. SUPERVISOR OPERATIONS 28

III-1. Refund 28

III-1a. Refund - Magnetic Stripe Card 28

III-1b. Refund - Chip Card 31

III-2. Reconciliation 34

III-3. Snapshot Balances 35

III-4. Running Totals 36

III-5. Password Change 37

I V. IMPORTANT INFORMATIONS 39

V. RETRIEVAL REFERENCE NUMBER 40

VI. RECEIPT PAPER INSTALLATION 41

VII. COMMOM TERMINAL ERROR MESSAGES 42

Ingenico’s new generation terminal series combines the power of 90

nanometer technology, the latest PCI PED 3.x security, and the revenue

opportunities of countless value added services in one unique family.

Engineered to last, the compact design eliminates technical complexity to

assure faultless operation in even the most demanding of banking and retail

environments, while its ergonomic styling delivers the most comfortable

and convenient user experience of any terminal in its class.

2. Operator’s Transaction

II-1. PURCHASE

A data capture transaction that debits a cardholder›s account in exchange

for goods or services.

II-1a. PURCHASE - Magnetic Stripe Card

STEP ACTION DISPLAY

Enter the Purchase

amount.

Example: SR10.00

Press ENTER.

2Swipe customer’s card.

Example: SPAN card

Key-in customer’s

Personal Identication

Number or PIN.

Then press ENTER.

Terminal will process the

transaction.

Processing Now…

Transaction Approved.

Printing 1st copy.

Press F4 or YES for 2nd

copy.

II-1b. PURCHASE - CHIP Card

STEP ACTION DISPLAY

Enter the Purchase

amount.

Example: SR10.00

Press ENTER.

2Insert customer’s card.

Example: SPAN card

3 Terminal will read the card.

Key-in customer’s

Personal Identication

Number or PIN.

Then press ENTER.

II-2. PURCHASE with CASH BACK

A Purchase transaction where the amount of the transaction represents

both the value of the goods or services and of a Cash Amount requested

by the Cardholder. The amount of the cash portion is identied in the

transaction data as a separate item.

STEP ACTION DISPLAY

1 Press F1 for MENU…

2Select NEW TRANS and

press ENTER.

3Select PURCHASE and

press ENTER.

4Select PURCHASE +

CASH

Terminal will process the

transaction.

Processing Now…

Transaction Approved.

Printing 1st copy.

Press F4 or YES for 2nd

copy.

7 Remove the chip card.

Enter purchase amount.

Example: SAR 100.00

Then press ENTER.

Enter cash amount.

Example: SAR 50.00

Then press ENTER

7 Press F4 for Yes.

Insert customer’s card.

Example: SPAN card

9Terminal will read the card.

Terminal will process the

transaction.

Processing Now…

Transaction Approved.

Printing 1st copy.

Press F4 for YES for 2nd

copy.

12 Remove chip card.

II-3. REVERSAL

Initiated by the Retailer as a CANCEL transaction to reverse the previous

purchase transaction. The Retailer is allowed to cancel only after the last

approval is completed within the reversal time limit of 60 seconds.

STEP ACTION DISPLAY

1 Press CLEAR to reverse.

Key-in merchant

password.

Example: 0000

Then press ENTER key.

3 Press F4 for YES.

Transaction Accepted.

Printing 1st copy of the

receipt.

Press F4 for YES for 2nd

copy.

II-4. AUTHORIZATION

Online check of a cardholder›s account before a purchase is made. The

transaction is entered with an amount that is equal to that of the purchase or

that is predetermined by the retailer. If approved, this transaction assumes

a pre-authorization purchase completion will follow to nalize the purchase.

The pre-authorized amount can optionally be held against the account until

a pre-authorization completion occurs or the hold time expires.

II-4a. AUTHORIZATION - Magnetic Stripe Card

STEP ACTION DISPLAY

1 Press F1 for MENU…

2Select NEW TRANS and

press ENTER.

Select AUTHORIZATION

(use arrow down key) and

press ENTER.

Key-in authorization

amount.

Example: SR 100.00

Press ENTER

Swipe customer’s card.

Example: VISA card

Terminal will process the

transaction.

Processing Now…

Transaction Approved.

Printing 1st copy.

Press F4 for YES for 2nd

copy.

II-4b. AUTHORIZATION - CHIP Card

STEP ACTION DISPLAY

1 Press F1 for MENU…

2Select NEW TRANS and

press ENTER.

Select AUTHORIZATION

(use arrow down key) and

press ENTER.

Key-in authorization

amount.

Example: SR 100.00

Press ENTER

Insert customer’s chip

card.

Example: VISA chip

6 Terminal will read the card.

Terminal will process the

transaction.

Processing Now…

Transaction Approved.

Printing 1st copy.

Press F4 or YES for 2nd

copy.

9Remove customer’s chip

card.

II-5. PURCHASE ADVICE

Follow-up to an approved pre-authorization purchase transaction. It is

initiated after the cardholder received the purchased goods or services.

The amount entered in this transaction supersedes that entered in the pre-

authorization purchase.

II-5a. PURCHASE ADVICE - Magnetic Stripe Card

STEP ACTION DISPLAY

1 Press F1 for MENU…

2Select NEW TRANS and

press ENTER.

Select PURCHASE

ADVICE (use arrow down

key) and press ENTER.

Key-in the Advice amount.

Example : SAR 100.00

Press ENTER

Swipe customer’s card.

Example: VISA card

Key-in APPROVAL CODE

Example: A1B2C3

* Use the approval code

from corresponding

approved authorization

transaction.

7After entering the approval

code, press ENTER key

Press F4 for YES, if the

amount is the same in the

approved authorization

transaction, else press F1

for NO.

Transaction accepted.

Printing 1st receipt…

10 Press F4 for YES for 2nd

copy of the receipt.

II-5b. PURCHASE ADVICE - CHIP Card

STEP ACTION DISPLAY

1 Press F1 for MENU…

2Select NEW TRANS and

press ENTER.

Select PURCHASE

ADVICE (use arrow down

key) and press ENTER.

Key-in the Advice amount.

Example : SAR 100.00

Press ENTER

Insert customer’s card.

Example: VISA card

6 Terminal will read the card.

Key-in APPROVAL CODE

Example: A1B2C3

* Use the approval code

from corresponding

approved authorization

transaction.

8After entering the approval

code, press ENTER key

Press F4 for YES, if the

amount is the same in the

approved authorization

transaction, else press F1

for NO.

Transaction accepted.

Printing 1st receipt…

11 Press F4 for YES for 2nd

copy of the receipt.

12 Remove customer’s chip

card.

II-6. CASH ADVANCE

A manual cash disbursement.

II-6a. CASH ADVANCE - Magnetic Stripe Card

STEP ACTION DISPLAY

1Press F1 for MENU…

2Select NEW TRANS and

press ENTER.

Select CASH ADVANCE

(use arrow down key) and

press ENTER.

Key-in the CASH amount.

Example : SAR 100.00

then press ENTER

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