Ingenico PAYZONE iCT250 Merkblatt

Fixed card machine

Get ready to trade

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Useful numbers: (Call charges apply)

Customer services: 0844 811 6666

Authorisation: 0844 822 2000 / 0844 824 5092

Chargebacks: 0844 755 0094

American Express: 0800 032 7216

Diners: 0845 850 0195

Supplies for your card machine:

Supplies for your xed card machine, including till rolls and holsters,

can be purchased directly from our approved supplier, PDQ consumables.

Contact them by: (Call charges apply)

Telephone: 0844 822 2044

Fax: 0844 822 2031

Web: pdqconsumables.com (to order online)

Contents

6 Essentials

• Keeping your business safe

• Receiving your money

• Need to know more?

10 Taking a payment

• Chip and PIN payments

• Contactless payments

• Chip and signature payments

• Magnetic stripe payments

• Mail order and telephone payments

• Refunds

• End of day – banking your payments

• Printing a transaction log

• Changing the till roll

30 Troubleshooting

• Common prompts

• Troubleshooting and more help

34 Important information

• Important safety information from Ingenico Ltd. and best practice

Essentials

Keeping your business safe

Taking card payments means that you’ll be handling personal

data from your customers, so you’ll need to make sure that

you keep their details secure. You may have heard about

the Payment Card Industry Data Security Standard (PCI

DSS), which helps to make sure that anyone handling card

payments does so securely. We’ll write to you again in 3-4

months with more information, but for now there are a few

simple things you can do to help look after your business.

Keep your receipts locked away

Your card machine will print a ‘merchant copy’ receipt with

a card number on, which must be kept secure. You’ll need

to make sure you lock away all receipts and keep them

somewhere safe.

Make sure you know who has your card machine at all times

Fraudsters can sometimes target card machines in order to

gather card data. The easiest way to keep yourself safe is to

make sure that you always know who has your card machine

and what they’re using it for. Fraudsters have occasionally

posed as service engineers in order to get access to card

machines, so please be vigilant and make sure that you

always know where your card machine is and who has

access to it. You should also make sure that you keep your

supervisor cards safe.

Keep your imprinter safe

If you have a manual imprinter in your box as a back-up then

lock this away somewhere safe, as it can also be used to take

card payments.

If you’d like to know more about data security, please visit

barclaycard.co.uk/pcidss

Essentials

Essentials 7

Receiving your money

At the end of each day you should do an ‘End of Day

Banking’ process, as described on page 22. This will allow

you to conrm that all of the payments you’ve taken have

been submitted to us for settlement. The money will then

be paid into your chosen bank account according to the

schedule agreed when you signed up.

Need to know more?

For more information on this and other aspects of taking

payments please make sure you read our procedure guide,

which you’ll nd at barclaycard.co.uk/business/tips

Best practice

Caring for your card machine

Please make sure liquids can’t get inside the card machine

case. To clean the card machine use a damp cloth that

has been dipped into mild soapy water and thoroughly

wrung out.

Please don’t use solvents, cleaning uids or abrasives on the

card machine, as they could damage the plastic.

It’s important to keep your card machine connected

at all times

You need to keep your terminals switched on at all times

(including night time) as we sometimes use these periods

to update important security changes. This will help keep

your business secure and make sure your terminal stays

compliant. It also means your card machines can continue to

work and you’re able to trade as normal – so it’s important

you do this.

Taking a payment

Chip and PIN payments

14.33

10/09/2015

TU2 .01.19

KeyinAmount

£0.00

andthen press ENTER

14.33

10/09/2015

TU2 .01.19

Amount £55.00

PIN****

Cardholderto key PIN

Enter=OK Clear=Del

1 At the ‘ready’ prompt, key in

the amount.

Press the button.

2 Ask your customer to insert their

card into the card reader in your card

machine, or your separate customer

PIN pad if you have one.

3 Ask your customer to enter their

PIN and conrm by pressing the

button.

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