Ingenico ICT220, iCT250 Referenzhandbuch

Application: CPS2121

Terminal(s): iCT220 / iCT250

Industry: TCS Retail

NOTES:

This Quick Reference Guide serves as a guide to understanding your terminal’s functionality and navigation. Your

terminal supports various transaction types, some of which are enabled or disabled based on your account

preferences.

Actions highlighted in gray are optional and are particular to the card type or selected option.

Quick Reference Card

iCT2XX Retail QRG_V01252013 1 of 19

Action

SALE MENU

1 - Credit

2 - Debit

3 - EBT

Enter Sale

Amount $0.00

Enter Last 4

Digits of Card #

Connecting… Receiving…

Printing…

Enter Customer

PO Number

Enter

Tax Amount $0.00

Connecting… Receiving…

Printing…

STERLING

Key the last four digits of the card and press

[ENTER].

CREDIT SALE

CREDIT SALE: Swipe

A swipped credit card sale transaction. See CREDIT SALE: Manual for card

not present handling procedures.

(No action while processing)

CREDIT SALE

Terminal Display

Swipe customer card or press [0] to initiate a

Sale.

Key in sale amount and press

[ENTER].

Key the customer purchase order (PO) number

and press

[ENTER].

Key the Tax amount included in the sales total

and press

[ENTER].

Press

[1]

for Credit.

(No action while processing) CREDIT SALE

iCT2XX Retail QRG_V01252013 2 of 19

Action

Approved:

$##.##

AMOUNT DUE

$##.##

Press Enter

Pay Balance Due

With Different Card

Ok Cancel

Action

SALE MENU

1 - Credit

2 - Debit

3 - EBT

Enter Sale

Amount $0.00

Swipe/Key Card

Enter Expiration

Date MMYY

Press [f1} if paying balance with another card or

cancel [f4] for another form of payment.

CREDIT SALE

This message appears when there is a partial

approval of the sale amount. Press [ENTER] to

proceed.

CREDIT SALE

CREDIT SALE (Continued) Terminal Display

CREDIT SALE

Press

[1]

for Credit.

Key in sale amount and press

[ENTER].

Key in card number and press

[ENTER].

CREDIT SALE: Manual

A manually entered credit sale transaction.

Terminal Display

Press [

to initiate a Sale. STERLING

CREDIT SALE

Key in card expiration date and press

[ENTER].

CREDIT SALE

iCT2XX Retail QRG_V01252013 3 of 19

Action

Enter V-CODE:

Card Present?

Yes No

Enter

ZIP/Postal Code

Connecting… Receiving…

Printing…

Enter Customer

PO Number

Enter

Tax Amount $0.00

Connecting… Receiving…

Printing…

Approved:

$##.##

AMOUNT DUE

$##.##

Press Enter

This message appears when there is a partial

approval of the sale amount. Press [ENTER] to

proceed.

CREDIT SALE

CREDIT SALE: Manual (CONTINUED) Terminal Display

CREDIT SALE

(No action while processing)

Key in card holder ZIP code and press

[ENTER].

Key in card verification code and press [ENTER].

CREDIT SALE

Press the Fn button below the Yes or No option.

CREDIT SALE

Key the customer purchase order (PO) number

and press

[ENTER].

CREDIT SALE

Key the Tax amount included in the sales total

and press

[ENTER].

CREDIT SALE

(No action while processing) CREDIT SALE

iCT2XX Retail QRG_V01252013 4 of 19

Action

Pay Balance Due

With Different Card

Ok Cancel

Action

1 - Credit

2 - Debit

3 - EBT

Enter Sale

Amount $0.00

Amt = $##.##

Yes No

CASH BACK?

Yes No

CASH BACK

$## $## Other

Press [f1} if paying balance with another card or

cancel [f4] for another form of payment.

CREDIT SALE

CREDIT SALE: Manual (CONTINUED) Terminal Display

Press

[2] for Debit.

SALE

PIN Pad: Customer should press [F1] to accept

the charge, or press [F2] to cancel.

PIN PAD

PIN Pad: Customer selects the Fn button below

the desired cash back amount.

PIN PAD

Key in sale amount and press

[ENTER].

DEBIT SALE

A sale transaction using a debit card. The card must be present and swiped.

Terminal/PIN Pad Display

Swipe customer card. STERLING

PIN Pad: Customer should press [F1] for Yes or

[F2] for No.

PIN PAD

iCT2XX Retail QRG_V01252013 5 of 19

Action

Total $##.##

Accept Change

Enter PIN

Connecting… Receiving…

Printing…

Action

FORCE MENU

1 - Credit

2 - Pre Auth Completion

3 - EBT

Select search option. SEARCH MENU

1 - ALL

2 - Reference #

3 - Clerk #

4 - Invoice #

5 - Account #

6 - Cust PO #

7 - RRN

8 - Approval Code

Enter _____

Debit Sale (CONTINUED) Terminal/PIN Pad Display

(No action while processing) DEBIT SALE

SEARCH MENU

Key the related information and press [ENTER].

Terminal Display

FORCE SALE

Perform a force sale when the terminal cannot reach the host to authorize a

transaction, or to finalize a Pre-Auth transaction. Contact the voice authorization center for an

authorization code, and then force the transaction.

PIN PAD

PIN Pad: Customer will key in PIN and press

[ENTER].

Press [3

]

for Force. STERLING

Press

[1] for Credit or [2] for a Pre-Auth

Completion.

PIN Pad: Customer should press [F1] to accept,

or press [F4] to change.

PIN PAD

iCT2XX Retail QRG_V01252013 6 of 19

Action Acct: #### Ref: ###

TR: XXXX

Total: ##.##

#/## Select

Confirm Sale

Amount

$##.##

Accept Change

CREDIT FORCE

Enter Sale

Amount $0.00

CREDIT FORCE

Swipe/Key Card

Enter Approval

Code

Connecting… Receiving…

Printing…

Action

Enter Sale

Amount $0.00

Key in return amount and press [ENTER].

Review the transaction to delete. Use the scroll

keys to page to through transactions. Press the far

right Fn button [f4] to select the transaction to

void.

Confirm the amount and press [f1] for Yes, or [f4]

for No.

PRE AUTH COMPLETION

Swipe customer card.

Key the transaction Approval code and press

[Enter].

(No action while processing) EBT FORCE

Terminal Display

Press [

for Pre-Auth.

CREDIT FORCE

PRE-AUTH:

A pre-authorization transaction provides an approval, but does not charge the card

holder until the transaction has been added to the batch by way of a pre-auth completion.

Key in amount and press

[ENTER].

FORCE SALE (CONTINUED) Terminal Display

STERLING

PRE-AUTH

iCT2XX Retail QRG_V01252013 7 of 19

Action

Swipe/KeyCard

Enter Last 4

Digits of Card #

Connecting… Receiving…

Printing…

Action

1 - Last Receipt

2 - Search

Reprint Pre-Auth

Yes No

SEARCH MENU

1 - ALL

2 - Reference #

3 - Clerk #

4 - Invoice #

5 - Account #

6 - Cust PO #

7 - RRN

8 - Approval Code

PRE-AUTH (Continued) Terminal Display

PRE-AUTH

Press [9] for Reprint. STERLING

Press [1] for last receipt or [2] to search.

REPRINT MENU

Press [f1] to reprint a Pre-Auth transaction or [f2]

otherwise.

REPRINT

PRE-AUTH

Key in the last four digits of the card number and

press

[ENTER].

PRE-AUTH

(No action while processing)

Swipe customer card.

Reprint:

To reproduce a receipt from the current batch.

Terminal Display

Select search option.

iCT2XX Retail QRG_V01252013 8 of 19

Action

Enter _____

Acct: #### Ref: ###

TR: XXXX

Total: ##.##

#/## Select

1 - Merchant Copy

2 - Customer Copy

3 - Both

Printing…

Action

1 - Credit

2 - Debit

3 - EBT

Enter Sale

Amount $0.00

Swipe/Key Card

CREDIT RETURN

RETURN

Perform a return/refund to reimburse cardholder for a sale completed in a closed batch

(i.e., previous day). See VOID for in-batch adjustments.

Press [1

]

to initiate a Return.

Press

[1]

for Credit.

Key in return amount and press

[ENTER].

CREDIT RETURN

Swipe customer card.

CREDIT RETURN

STERLING

Key the related information and press [ENTER].

SEARCH MENU

Review the transaction to print. Use the scroll

keys to page to through transactions. Press the

far right Fn button [f4] to select the transaction

to print.

Press [1] for merchant copy, [2] for customer

copy, or [3] for both.

REPRINT

(No action while processing)

Reprint (Continued) Terminal Display

iCT2XX Retail QRG_V01252013 9 of 19

Action

Enter Last 4

Digits of Card #

Captured…

Printing…

Action

Void Pre-Auth

Yes No

SEARCH MENU

1 - ALL

2 - Reference #

3 - Clerk #

4 - Invoice #

5 - Account #

6 - Cust PO #

7 - RRN

8 - Approval Code

Enter _____

Acct: #### Ref: ###

TR: XXXX

Total: ##.##

#/## Select

Select search option.

Key the related information and press [ENTER].

VOID

VOID:

Perform a void to reverse a sale, return, or forced transaction and prevent any funds from

transferring from the cardholder's account. Only available for transactions in the current batch.

Key the last four digits of the card and press

[ENTER].

CREDIT RETURN

(No action while processing) CREDIT RETURN

Press the Fn button below the Yes if voiding a pre-

auth transaction, or No otherwise.

VOID

Press [2

]

to initiate a Void. STERLING

Review the transaction to delete. Use the scroll

keys to page to through transactions. Press the far

right Fn button [f4] to select the transaction to

void.

RETURN (Continued) Register Display

iCT2XX Retail QRG_V01252013 10 of 19

Action

Confirm Void

$##.##

Yes No

Captured…

Printing…

Action

SALE MENU

1 - Credit

2 - Debit

3 - EBT

EBT SALE

1 - Food Stamp

2 - Cash Benefit

3 - Balance Inquiry

FOOD STAMP/ CASH BENEFIT SALE

Enter Sale

Amount $0.00

FOOD STAMP/ CASH BENEFIT SALE

Swipe/Key Card

Amt = $##.##

Yes No

Press

[3] for EBT.

Press [1] for Food Stamp or press [2] for Cash

Benefit.

Confirm the amount and press [f1] for Yes, or [f4]

for No.

VOID

(No action while processing)

VOID (Continued) Register Display

EBT SALE:

An Electronic Benefits Transfer (EBT) card is a government-issued card tied to a specific

government-assistance account. An EBT sale transaction may be a food

stamp sale, or a cash benefit sale. The card must be present. Terminal Display

Key in sale amount and press [ENTER].

Swipe customer card.

PIN Pad: Customer should press [F1] to accept

the charge

PIN PAD

Press [

for Sale. STERLING

VOID

iCT2XX Retail QRG_V01252013 11 of 19

Action

Enter PIN

Connecting… Receiving…

Printing…

Action

SALE MENU

1 - Credit

2 - Debit

3 - EBT

EBT SALE

1 - Food Stamp

2 - Cash Benefit

3 - Balance Inquiry

EBT SALE

1 - Food Stamp

2 - Cash Benefit

3 - Balance Inquiry

EBT BAL INQUIRY

1 - Food Stamp

2 - Cash Benefit

Swipe /Key Card

Press

[3] for EBT.

Press [3] for Balance Inquiry.

EBT Balance Inquiry:

Obtain a customer’s remaining EBT account balance. Available for both

food stamp and cash benefit. Terminal Display

Press [

for Sale. STERLING

(No action while processing) FOOD STAMP/ CASH BENEFIT SALE

PIN Pad: Customer will key in PIN and press

[ENTER].

PIN PAD

EBT SALE (Continued) Terminal Display

Press [3] for Balance Inquiry.

Press [1] for Food Stamp or [2] for Cash Benefit.

Swipe customer card.

BALANCE INQUIRY

iCT2XX Retail QRG_V01252013 12 of 19

Action

Enter PIN

Connecting… Receiving…

Printing…

Action

FORCE MENU

1 - Credit

2 - Pre Auth Completion

3 - EBT

EBT FORCE

1 - Food Stamp

2 - Cash Benefit

3 - EBT Voucher

EBT XXX FORCE

Enter Sale

Amount $0.00

EBT XXX FORCE

Swipe/Key Card

EBT Force:

A sale transaction performed when the terminal cannot reach the host to authorize the

transaction. Contact the voice authorization center for an authorization code, then perform a force

transaction with the EBT card. Terminal Display

Press [3

]

for Force. STERLING

Press

[3] for EBT.

Press [1] for Food Stamp, press [2] for Cash

Benefit, or press [3] for EBT Voucher.

Key in return amount and press [ENTER].

Swipe customer card.

DEBIT SALE

EBT Balance Inquiry (Continued) Terminal Display

PIN Pad: Customer will key in PIN and press

[ENTER].

PIN PAD

(No action while processing)

iCT2XX Retail QRG_V01252013 13 of 19

Action

Enter Voucher #

Enter Approval Code

Connecting… Receiving…

Printing…

Action

RETURN MENU

1 - Credit

2 - Debit

3 - EBT

EBT RETURN

1 - Food Stamp

FOOD STAMP RETURN

Enter Return

Amount $0.00

Key in return amount and press [ENTER].

Press [1] for Food Stamp.

Key the EBT voucher number and press [ENTER].

EBT FORCE

Terminal Display

Press [1

]

for Return. STERLING

Press

[3] for EBT.

EBT Force (Continued)

Key the transaction Approval code and press

[Enter].

EBT FORCE

(No action while processing) EBT FORCE

Terminal Display

EBT RETURN:

Perform a return to refund money to a cardholder’s account from an EBT sale

completed in a closed batch (i.e., previous day). May also be used to adjust a previous transaction.

Available only for food stamp transactions.

iCT2XX Retail QRG_V01252013 14 of 19

Action FOOD STAMP RETURN

Swipe/Key Card

Amt = $##.##

Yes No

Enter PIN

Connecting… Receiving…

Printing…

Action

ADMIN Menu

0 - Reports

…

Swipe customer card.

PIN Pad: Customer should press F1 to accept the

charge

PIN PAD

PIN Pad: Customer will key in PIN and press

[ENTER].

PIN PAD

(No action while processing)

FOOD STAMP RETURN

BATCH Report

The batch report provides a snapshot of the current batch transactions.

EBT RETURN (Continued) Terminal Display

Press [#

]

for Admin Menu. STERLING

Press

[0] for Reports.

iCT2XX Retail QRG_V01252013 15 of 19

Action REPORTS MENU

1 - Detail

2 - Summary

3 - Clerk

4 - Open Pre-Auth

5 - Unadjusted Tip

6 - EMV

7 - Recent Error

REPORT

1 - Print

2 - Display

Action

Close Batch and

Deposit Funds?

Yes No

HOST BATCH INQ…

SETTLEMENT…

Connecting… Receiving…

Printing…

BATCH Report (Continued) Register Display

Settlement:

A batch close is used to settle the current batch and open a new batch for recording

and accumulating transactions.

Press [8

]

for Settlement. STERLING

Press [F1] to close the batch.

SETTLEMENT

Press [F1] to close the batch.

Press [1] to print the report or [2] to display.

Select Report Option

1. Detail Prints detail information for through transactions

and a totals summary for each card type and issuer.

2. Summary Prints totals by card type and card issuer.

3. Clerk/Server Prints a summary report by all or one

clerk/server.

4. Open Pre-Auth Prints a list of all open pre-auth

transactions stored in the terminal.

5. Unadjusted Tip (NOT SUPPORTED)

6. EMV (NOT SUPPORTED)

7. Recent Error Displays a log of recent terminal and/or

transaction errors.

iCT2XX Retail QRG_V01252013 16 of 19

Action

GIFT

0 - Issuance/Add

1 - Redemption

2 - Balance Inquiry

3 - Add Tip

Enter # of

Gift Cards 1

Enter Amount

$0.00

Swipe/Key Card

1 - Credit

2 - Debit

3 - Cash/Comp

Connecting… Receiving…

Printing…

Action

Gift Card Transaction Types (Optional)

Swipe or key gift card.

ISSUE ADD VALUE

Select payment option and press [ENTER].

CHOOSE PAYMENT TYPE

(No action while processing) CREDIT SALE

Redemption:

Decreases the value stored on the consumer’s gift card account. This transaction is

performed when a consumer uses the card to purchase goods or services.

Terminal Display

Press [4] for the Gift Menu. STERLING

Issuance:

Adds value to the gift card account. This transaction can be used to issue and activate a

new card, or to reload an active card with incremental value. Terminal Display

Press [4] for the Gift Menu. STERLING

Press

[0]

for Issuance.

Key in number of cards and press [ENTER].

ISSUE ADD VALUE

Key in amount and press [ENTER].

ISSUE ADD VALUE

iCT2XX Retail QRG_V01252013 17 of 19

Action GIFT

0 - Issuance/Add

1 - Redemption

2 - Balance Inquiry

3 - Add Tip

Enter Amount

$0.00

Swipe/Key Card

Connecting… Receiving…

Printing…

Action

GIFT

0 - Issuance/Add

1 - Redemption

2 - Balance Inquiry

3 - Add Tip

Enter # of

Gift Cards 1

Redemption (Continued) Terminal Display

Press [4] for the Gift Menu. STERLING

Press

[7]

for Activation.

Key in number of cards and press [ENTER].

ISSUE ADD VALUE

Press

[1]

for Redemption.

Key in amount and press [ENTER].

REDEMPTION

Swipe or key gift card.

ISSUE ADD VALUE

(No action while processing) CREDIT SALE

Activation:

Create a consumer’s gift card account by assigning value to a card. One or more gift

cards can be activated at one time. Activations can only be performed on cards that have not been

previously activated. Terminal Display

iCT2XX Retail QRG_V01252013 18 of 19

Action

Enter Amount

$0.00

Swipe/Key Card

1 - Credit

2 - Debit

3 - Cash/Comp

Connecting… Receiving…

Printing…

Action

GIFT

0 - Issuance/Add

1 - Redemption

2 - Balance Inquiry

3 - Add Tip

Swipe/Key Card

Connecting… Receiving…

Printing…

Swipe or key gift card.

ISSUE ADD VALUE

(No action while processing) CREDIT SALE

Activation (Continued) Terminal Display

Select payment option and press [ENTER].

CHOOSE PAYMENT TYPE

(No action while processing) CREDIT SALE

Balance Inquiry:

Print a receipt that displays the customer’s available gift card balance (without

changing it). Terminal Display

Press [4] for the Gift Menu. STERLING

Press

[2]

for Balance Inquiry.

Key in amount and press [ENTER].

ISSUE ADD VALUE

Swipe or key gift card.

ISSUE ADD VALUE

iCT2XX Retail QRG_V01252013 19 of 19

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