IRobot Roomba Referenzhandbuch

Customer Support Booklet

Roomba Customer Support Booklet

Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at

roomba-[email protected]

Table of Contents

General Frequently-Asked Questions about Roomba, Accessories,

Availability, and more……………………………………………………..

Page 3

Other Questions (Accessories, contact info, etc)……….…………….. Page 6

Maintenance………………………………………………………………. Page 7

General Performance Issues……………………………………………. Page 8

Problems with Roomba…………………………………………………... Page 12

Working with the Battery Pack…………………………………………... Page 16

Solving Problems with Charging or the Battery Pack…………………. Page 18

Working with the Virtual Wall Unit………………………………………. Page 19

Solving Problems with the Virtual Wall Unit……………………………. Page 20

General Procedures ……………………………………………………… Page 22

Tech Bulletin 1.0………………………………………………….……….. Page 30

Tech Bulletin 2.0……………………………………………………………

Page 31

Tech Bulletin 3.0……………………………………………………………

Page 32

Tech Bulletin 4.0……………………………………………………………

Page 33

Tech Bulletin 5.0……………………………………………………………

Page 34

Spare Parts Bulletin………………………………………………………..

Page 35

Limited Warranty……………………………………………………………

Page 39

The information contained in this booklet can also be found online at

www.roombavac.com. The Owner’s Manual can also be downloaded from the

web site.

Roomba Customer Support Booklet

Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at

roomba-[email protected]

General Frequently-Asked Questions about

Roomba, Accessories, Availability, and more

Will Roomba clean all floor surfaces?

Roomba cleans hardwood, linoleum, tile, and low-to medium-pile carpets.

However, Roomba is not designed to clean deep-pile carpet, shag carpet, or rugs

with tassels or fringe. There are, however, a number of ways for Roomba to work

with rugs that have fringe or tassels. Simply turn the fringe under or use a Virtual

Wall Unit to direct Roomba away from tassels and it is ready to go.

Do I need to change Roomba's floor adjustment when changing floor

surfaces?

Roomba's Self-Adjusting Cleaning Head automatically traverses uneven floor

transitions up to a half-inch-tall as it cleans carpet, hardwood, linoleum, and tile.

If the transition is any taller than a half-inch, Roomba will not make the transition

and will turn away in another direction.

How well does Roomba clean?

On a hard floor Roomba works as well or better than a regular vacuum cleaner

and on carpet it will do a great job of routine cleaning. Roomba will not suck up

the dirt embedded deep down in the fibers of a carpet, but if used regularly can

clean much of the surface dirt and debris that ordinarily would eventually make

its way deeper into the carpet.

How much suction power does Roomba have?

Roomba uses a unique, two-stage cleaning system. Two counter-rotating

Cleaning Brushes sweep up larger particles, while a small, extremely efficient

vacuum sucks up the smaller particles. What's more, the Spinning Side Brush

sweeps the dirt from next to walls and corners into the path of the Main Cleaning

Head. This allows Roomba to get impressive cleaning performance using only 30

Watts, much less power than is required by full-sized vacuums.

Can Roomba handle pet hair?

Yes! Roomba has been tested in homes with dogs, even one with a 150 lb.

Newfoundland/Chow mix. However, it is especially important to clean the Main

Brushes even more frequently than normal --after every five floor cleanings. Pay

special attention to removing debris built up around the axles of the Brushes, as

hair tends to accumulate there. Reinstall the brushes after cleaning.

Roomba Customer Support Booklet

Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at

roomba-[email protected]

Are pets and children safe around Roomba?

Roomba has been designed with a number of safety features, including

automatically shutting off when it is picked up or gets stuck. Children and pets

should always be supervised around Roomba for optimum safety and cleaning

performance.

Is Roomba safe to use when I leave my home?

Roomba can operate unattended, so long as small children and pets are not

present to interfere with Roomba's operation, and loose objects have been

picked up.

How loud is Roomba?

Roomba's noise level is around 80dB (decibels). In more useful terms, that

means it’s quieter than a regular vacuum cleaner.

What size room will Roomba clean?

Roomba can clean most rooms in an average home. Simply press the

appropriate room size setting: "S" for a room up to 10' x 12', "M" for a room up to

14' x 16' and "L" up to15'x 20', and Roomba will begin cleaning. The cleaning

cycle will last long enough to thoroughly clean the room. If your room is any

larger, we would suggest you divide the room with a Virtual Wall Unit. For typical

operation, Roomba cleans three 14’ x 16’ medium-size rooms before the Battery

Pack needs to be recharged.

Does Roomba clean corners and along the walls?

Roomba has a Spinning Side Brush that cleans next to walls, most corners and

other tough-to-reach places.

Will Roomba fall down stairs or into a step-down room?

Roomba automatically senses stairs and turns away from them. However, if the

room to be cleaned contains a balcony, a physical barrier should be used to

prevent access to the balcony and ensure safe operation. Although Roomba

senses stairs on the vast majority of floor surfaces, there is the possibility that

rounded stair edges, particularly slippery surfaces, or light colored floors can

contribute to the sensors working less effectively.

Does Roomba have a HEPA filter?

Roomba is not HEPA certified. Roomba's unique cleaning system uses a two-

stage counter-rotating brush to sweep up larger particles, while a small,

extremely efficient vacuum picks up the small particles. This is very different from

a regular vacuum cleaner, which uses suction for the entire cleaning process.

While the Air Filter in Roomba will catch a great deal of fine particulate matter

such as dust and fine dirt, it is not a HEPA filter. It is more than adequate for

cleaning most homes and does not release much particulate matter back into the

environment. Roomba comes with a filter already installed, as well as two extras.

Roomba Customer Support Booklet

Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at

roomba-[email protected]

These three Filters should last a long time with regular use, and information on

Replacement Filters is available immediately below.

How can I get extra Replacement Filters?

The Air Filter (located on the Filter Door on the underside of Roomba's Particle

Bin) needs to be replaced if it becomes punctured or if you notice a decline in the

cleaning performance of Roomba. Two spare Replacement Filters are included

with your original Roomba purchase. Detach the Filter from the filter door before

discarding the old filter. Check www.roombavac.com for availability.

When will the Rapid Charger be available?

The Rapid Charger, which recharges the Roomba Battery Pack in about two and

a half hours, will be available in February 2003. Compatible with Roomba

FloorVac and Battery Pack, the Rapid Charger is sold separately. You can plug

the Rapid Charger into an A/C outlet for easy recharging. Check

www.roombavac.com for more information.

Does Roomba have a "Particle Bin Full" sensor?

Unfortunately, Roomba does not have such a sensor. Roomba's Particle Bin

must be emptied after each use, just like the lint trap in a clothes drier.

Can Roomba’s Particle Bin and Filter be washed?

Consumers may wash the removable Particle Bin and Filter by hand with water

and soap. Ensure that these items are fully dry before reinserting them into

Roomba.

Will Roomba deep clean?

Roomba was not intended to replace a regular vacuum and occasional deep

cleaning may still be necessary.

Will Roomba sweep water from the floor?

No, Roomba should not be used to pick up any liquid including water.

Can Roomba's music/ sound be changed or disabled?

Unfortunately, Roomba's music/ sound cannot be modified or disconnected.

How many square feet of floor will Roomba cover on a battery charge?

Roomba can clean an estimate of about 600+ square feet on a single charge,

depending on floor surface and other factors.

What do the “I” and “0” markings on the Power Switch mean?

1 stands for “On” and “0” stands for “Off”.

Roomba Customer Support Booklet

Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at

roomba-[email protected]

Is Roomba available in Canada or any other countries outside the U.S.?

Roomba is currently only available in the United States. Please note that iRobot

does not support Roomba outside of the U.S., and Roomba’s warranty is only

valid on products purchased and used in the U.S. Furthermore, if you are using

Roomba in another country, we cannot recommend the type of converter you will

need to charge Roomba.

Other Questions

(Accessories, contact info, and more)

What is the Replacement Filter 3-Pack?

Three filters are included with the original purchase of Roomba. An additional

Replacement Filter 3-Pack can be purchased. Check the Roomba website

(www.roombavac.com) for availability. Replacement Filters are compatible with

Roomba FloorVac. Filters need to be replaced if they become punctured or if

there is a decline in the cleaning performance of Roomba.

Where can I find more information about iRobot?

Please check out iRobot's website atwww.irobot.com. iRobot Corporation is a

privately held company and is not traded on any stock exchange.

Who created Roomba?

iRobot Corporation of Burlington, Massachusetts, USA designed Roomba. The

product is made in China. To learn more about iRobot, please visit

www.irobot.com

Will there be a Roomba II?

iRobot is always thinking about new products. Check www.irobot.com and

roombavac.com regularly for updates.

Distribution / Reseller Inquiries

Please send an emailwith your interest to: distribute-[email protected] or

contact Altan Sert, New Distribution Coordinator at iRobot, by phone. Please

contact him at 781-345-0200, ext. 248.

Media/ Public Relations Inquiries

Please contact Nancy Dussault, PR manager at iRobot, at 781-345-0200 x323 or

by email at roomba-[email protected].

Does iRobot accept reviews and comments about Roomba?

Yes. Please send your suggestions to roomba-owner-reviews@irobot.com.

Assuming your submission is in keeping with our Terms and Conditions of Use,

your review may be selected for publication onthe Roomba Owner Reviews

page.

Roomba Customer Support Booklet

Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at

roomba-[email protected]

What Maintenance Does Roomba Require?

Regular Maintenance Overview

Roomba requires very little maintenance. However, following the guidelines

outlined below will help ensure that your Roomba stays healthy and helpful.

After each use:

•Empty Roomba's Particle Bin.

•Check to make sure the Air Filter (attached to the Filter Door on the

underside of Roomba's Particle Bin) is in good shape and isn't punctured.

If it is, then replace the Air Filter.

After every 10 floor cleanings*:

•Remove and clean the two Main Brushes. Make sure to clean the ends of

the Main Cleaning Brushes (the Brush Axles) as hair and other debris can

tend to build up there. Reinstall the Brushes when finished.

•Verify that there is nothing wound around the Spinning Side Brush. If there

is, remove it. If you need to, you can remove the Side Brush.

•Verify that there is no debris on the Wheels or their axles that prevents

them from turning normally.

•Check for any dirt or fuzz obstructing the Cliff Sensors (the four small pits

located underneath Roomba, just inside the edge of the Front Bumper).

•Check to make sure that the Vacuum Inlet is not clogged with debris. The

Vacuum Inlet is located under the clear Vacuum Inlet Lid on Roomba's

underside. If it is clogged, open and unclog the Vacuum Inlet.

*If you have a pet or long hair in your home:

You may need to remove hair and other debris from Roomba more frequently,

with a special emphasis on the Main Cleaning Brushes.Remove and clean the

Main Brushes (including their ends, or Axles) every five floor cleanings to

prevent build-up of hair, which can degrade cleaning performance. The Main

Brush Axles cannot be fully cleaned without removing the Brushes from Roomba.

Roomba Customer Support Booklet

Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at

roomba-[email protected]

General Performance Issues

Observe Roomba the first time it cleans a room

Observe Roomba the first time it cleans a room to confirm it does not get wedged

under or stuck on top of uneven surfaces. For optimal cleaning performance,

clear your floor of objects just as you would before using a regular vacuum

cleaner. Do not leave the following items on the floor: clothing, loose papers, pull

cords for blinds or curtains, power cords, or any fragile items. In addition,

because Roomba contacts walls, furniture and other objects as it cleans, please

remove any items that may be pushed and knocked over by light contact from

Roomba.

The Particle Bin filled up really fast on a new carpet.

Roomba's efficient cleaning means that it will pick up a great deal of carpet fuzz

the first few times it is used on a new carpet. This is normal. Just empty the

Particle Bin and put Roomba back to work. While the carpet is yielding a lot of

debris, you might want to clean the room with the carpet using the"S" (small

room) Room Size Button, and repeat as necessary to clean the entire room. This

way, the Particle Bin may be emptied more often.

Roomba's Particle Bin won't open.

Make sure it is on a flat surface. The Particle Bin will not open when Roomba is

upside down or when there is something pressing on the Main Cleaning Brushes.

Roomba's Particle Bin is not big enough.

Roomba is designed for daily maintenance only, not occasional deep cleanings.

To keep the Particle Bin from filling up, please empty the Particle Bin after each

use, or more frequently if necessary.

Does the Particle Bin need to be emptied?

Yes. Debris from the Particle Bin should be emptied after each use.

I'm confused by the markings on the power switch. What do the "I" and "O"

mean?

"1" stands for "On" and "0" stands for "Off".

Roomba won’t go.

Roomba will not run right out of the box. Its Battery Pack needs to be inserted

and charged overnight before Roomba will run. If this is not the cause of the

problem, check that the brushes are clean, the particle bin is empty, and the

battery is fully charged. If this doesn’t solve the problem please contact Customer

Service.

Roomba Customer Support Booklet

Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at

roomba-[email protected]

Does the Filter need to be cleaned?

Yes. The Air Filter should be brushed off as necessary whileemptying the

Particle Binafter every use. If desired, the Filter may be washed by hand with

soap and water. It must be thoroughly dried before use.

I lost track my Roomba while it was cleaning, and now I can't find it. Could

it be in a different room?

Listen for the beeping sound that Roomba makes when it is finished cleaning. It

is unlikely that Roomba has wandered too far. Check in the nearby room(s)

under furniture. In the future you may want to use a Virtual Wall Unit to confine

Roomba to one area.

Roomba becomes wedged or pinned, and stops.

Carefully remove Roomba from the wedged area. Once unwedged, place it back

on the floor in the center of the room to be cleaned, press the flashing Room Size

Button to "unpause" Roomba and get back to its cleaning cycle. To prevent

further wedgings, place the Virtual Wall Unit to beam in front of the wedge area,

so Roomba will steer clear. Or, try blocking the area where Roomba gets wedged

with something in your home.

The one-page "Roomba Care Hints" that came with your Roomba (also available

in the Owner's Manual), features additional tips to keep Roomba from getting

stuck and making your home "Roomba-friendly."

Roomba picked up fluids.

Roomba is not designed to pick up liquids of any kind. If it does accidentally run

through a puddle and pick up fluids, do the following:

1. Turn Roomba off. Remove the Particle Bin carefully. Remove the Filter

Door. Clean and dry all parts thoroughly.

2. Remove and clean the Main Brushes.

3. Wipe off the Brushes and the inside of the machine with a soft absorbent

cloth. Wipe both Brushes well. Allow to dry thoroughly before

reassembling.

4. Reinstall the Brushes.

Roomba repositioned an object to block an exit path.

Every room needs a little bit of preparation to make it ready for Roomba. Before

starting Roomba, please walk around the room and lift up objects that could

tangle Roomba, or that Roomba could push around.

I don't know how to stop Roomba once it's started cleaning.

To stop Roomba, pick it up by its handle or press the S, M, or L room size button.

Roomba was broken when I took it out of the box.

In general, if the unit is broken out of the box (smashed), the unit should be

exchanged at the place of purchase.

Roomba Customer Support Booklet

Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at

roomba-[email protected]

Roomba was missing parts when I took it out of the box.

Check the packaging again. If you are missing the Battery Pack or the Virtual

Wall Unit, please contact the place of purchase. If you are missing any other

small part, pleasecontactCustomer Service.

The Roomba FloorVac package comes equipped as shown below, with one

Roomba Intelligent FloorVac, one Virtual Wall Unit, a standard battery charger,

removable Battery Pack, 2 replacement filters, and an Owner's Manual.

Roomba won't make transitions from one floor surface to another.

Roomba's Self-Adjusting Cleaning Head automatically traverses uneven floor

transitions up to a half-inch-tall as it cleans carpet, hardwood, linoleum, and tile.

If the transition is any taller than a half-inch, Roomba will not make the transition

and will turn away in another direction. If there is a transition that Roomba had

been clearing, but is no longer clearing, check to make sure there are no

obstructions for any of the three Wheels.

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