Mitel 6863i Bedienungsanleitung

Mitel 6863i SIP Phone

41-001565-05 REV03

RELEASE 4.1.0 SERVICE PACK 3 USER GUIDE

Mitel 6863i SIP Phone Release 4.1.0 SP3 User Guide

LINE KEYS AND PROGRAMMABLE KEYS

This section describes the Multiple Line/Call Appearance Keys (L1 and L2) and the

customizable programmable keys located under the phone’s LCD screen.

MULTIPLE LINE AND CALL APPEARANCE KEYS

The 6863i has 2 hard line/call appearance keys each with a corresponding status light. These

line/call appearance keys and lights can represent physical lines, calls for your extension or

calls from a group that your extension is part of. By pressing a line/call appearance key, you

connect to the line or a call it represents. The line/call appearance light indicates the status of

that line or call. When the phone is taken off-hook, the phone automatically selects a line for you.

When you have more than one call, you can use the left and right navigation keys 3 and 4 to

scroll left and right to the different call screens. The display shows which line the call information

is referring to (L1 or L2), the Caller ID information (name and number, if available), the call

status and the timer specific to that call.

LINE/CALL APPEARANCE LED BEHAVIOR LINE/CALL APPEARANCE STATUS

Off Idle line or no call activity

Light flashes quickly Ringing

Light is solid Connected

Light flashes slowly Hold

Line/Call Appearances

Programmable Keys

Mitel 6863i SIP Phone Release 4.1.0 SP3 User Guide

CREATING A SPEED DIAL KEY

The normal function of the speed dial option allows you to dial a number quickly by pressing a

key configured for speed dialing. You can program the keys on the 6863i to speed dial outside

numbers, dial directly to another person’s line or extension, or set it up to quickly access features

such as Caller ID (*69) and voicemail.

The speed dial function can be set using the IP phone UI or the Mitel Web UI.

• By pressing and holding a programmable key or keypad key

SPEED DIAL PREFIX

The speed dial feature also allows you to specify a preset string of numbers followed by a +

that the phone dials automatically after pressing the speed dial key. You can use this feature

for numbers that contain long prefixes.

Note: You can use a speed dial key while on an active call by placing the active call on

hold first, and then pressing the speed dial key.

Voice Mail Indicated caller has voice mail.

• Speed Dial Edit

You can create speed dial keys using any of the following method:

Line Keys and Programmable Keys

1. Press a programmable key or a number key on the keypad for three seconds. A screen

displays with the prompt, Enter Number>.

2. Enter a phone number or extension to assign to that speed dial key.

The following example illustrates the screen display:

3. Press 4Save to save the number as a speed dial key.

By default, the phone automatically assigns the speed dial key to line 1 if available. To

select a different line, use the 2 and 5 navigation keys.

4. Press 4Save to save the speed dial key to the line specified.

IP PHONE UI

Speeddial

Enter Number>

333_

Cancel Save

Line:1

Change

Cancel Save

Mitel 6863i SIP Phone Release 4.1.0 SP3 User Guide

CREATING A SPEED DIAL USING THE SPEED DIAL EDIT OPTION

You can use the IP phone UI at the path, Options > Preferences > Speed Dial Edit, to create

a speed dial key.

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Speed Dial Edit.

The following prompt displays:

Press SD button

4. Press an unconfigured programmable key or keypad key.

5. Enter a phone number or extension to assign to that speed dial key.

The following example illustrates the screen display:

6. Press 4Save to save the number as a speed dial key.

By default, the phone automatically assigns the speed dial key to line 1 if available. To

select a different line, use the 2 and 5 navigation keys.

7. Press 4Save to save the speed dial key to the line specified.

IP PHONE UI

Note: If you select a key that is currently set as a speed dial key, the speed dial

information displays for you to edit

Speeddial

Enter Number>

333_

Cancel Save

Line:1

Change

Cancel Save

Making Calls

MAKING CALLS

This section describes ways to make calls on your 6863i phone, using your handset, or

speakerphone or headset.

DIALING A NUMBER

First, take the phone off-hook by:

• Lifting the handset

• Pressing or

• Pressing a line/call appearance key.

At the dial tone, enter the number you wish to call.

If you are unable to make calls within certain area codes, check with your System Administrator

for any toll restrictions placed on your extension that may restrict your access to long distance

area codes or dialing prefixes.

Note: After dialing the number, the phone has a short delay before sending the call. To

send the call immediately, you can press the 4 Dial key immediately after dialing the

number. The phone sends the call without delay.

Receiving Calls

RECEIVING CALLS

When a call is ringing at your extension, you see the inbound call screen. The line/call

appearance LED flashes quickly for the incoming call.

ANSWERING AN INCOMING CALL

1. For handsfree operation, press or the line/call appearance key for the incoming call.

Press for headset operation.

Lift the handset for handset operation.

If the phone is already connected to a call, pressing the line/call appearance key for the new

incoming call automatically places the connected call on hold and answers the new call. To

reconnect to a party, press the line/call appearance key for that call.

If you cannot answer the call, the caller goes to voicemail (if configured for your extension).

SENDING AN INCOMING CALL TO VOICEMAIL

You can send an incoming call directly to voicemail without answering the call. To do this, press

without picking up the handset. If you are already on the phone your incoming call should

go directly to voicemail. Your phone screen displays a voicemail icon ( ) along with the

number of waiting messages, if you have unheard messages (example: x4).

IP PHONE UI

Note: The audio mode setting you have selected in Options List > Preferences >

Set Audio > Audio Mode on the IP phone UI determines if the call goes to handsfree

or headset operation. For more information, see the section “Audio Mode” on

page 33.

Note: The key can be used to cancel the call pickup procedure.

555-1234

Martha Gold

Handling Calls

RETRIEVING A HELD CALL

If you have more than 1 call on hold, you can scroll through the held call information by pressing

3 and 4 navigation keys. To reconnect to a call press the line/call appearance key where that

call is being held. If you press the call/line appearance key again, you disconnect from the call.

TRANSFERRING CALLS

By default, the Transfer key is preprogrammed on Key 3 of the 6863i IP phone. You can use

this programmable key to transfer calls.

BLIND TRANSFER

A blind transfer is when you transfer a call directly to another extension without consulting with

the person receiving the call. To do this, simply complete the transfer immediately after you

have entered the number. The call goes directly to the extension or outside line you transferred

to. If the party you are transferring the call to does not answer, the transferred call rings back

to your extension.

CONSULTATIVE TRANSFER

You also have the option to consult with the person you are transferring the call to, before you

complete the transfer. To do this, remain on the line until the receiving party answers the call.

After consulting with the receiving party, you can either complete the transfer or cancel the

transfer to go back to the original call.

DIRECT TRANSFER

The 6863i IP phone provides a convenient direct method of transferring an existing call to

another existing call. If you have the transfer recipient on hold on another line, you can simply

navigate to the recipient and press the Transfer key and the direct transfer will be performed.

Transfer Key

Mitel 6863i SIP Phone Release 4.1.0 SP3 User Guide

HANDLING CALLS

When you are connected to a call, you can use the hard keys to place a call on hold, and

programmable keys to transfer calls or create conference calls.

PLACING A CALL ON HOLD

You can place an active call on hold by pressing the Hold key. When you place a call

on hold, only your phone can retrieve the call.

When a call is on hold, the icon displays on-hook as follows.

For on-hold calls, the timer displays as running and the Line and Message Waiting Indicator

(MWI) LEDs flash.

1. Connect to the call (if not already connected).

2. Press the key.

The line/call appearance light begins to flash slowly and after a short time the phone beeps

softly to remind you that you still have a call on hold. The screen displays Call held with the line

number the call is held at the phone.

WHEN ON HOLD

To let your caller know that they are still on hold, music plays softly (if this has been set up for

your system). The call/line appearance light for the line you are on flashes to indicate that you

are still connected.

AUTOMATIC HOLD

When juggling between calls, you do not have to press the key to go from one call to

the next. The phone automatically puts your current call on hold as soon as you press a new

line/call appearance key. If you have more than one call on hold, you can reconnect to a held

call by pressing the line/call appearance key where that call is being held. Press to

disconnect the call.

IP PHONE UI

01:25

Call held

01:35

Martha Gold

555-1234

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