Mounting Dream MD2381 Programmierhandbuch

Trouble-shooting Manual

(Full-motion Wall Mount)

This manual applies to full-motion wall mounts, including MD2381, MD2383,

MD2393-MX, MD2411-MX, MD2411-S, MD2413-KT, MD2413-MX, MD2413-S,

MD2418-MX, MD2465, MD2653, MD2656 and mounts in same design.

Please refer to this manual when encountering installation issues. Since it's

general solution, if cannot help or for defective product, please contact us with

more details of issues (TV parameters, VESA hole/mounting hole, pictures

highly recommended).

Mount shown here is indicative only. If there is any inconsistency between the

image and the actual product you received, the actual product will govern.

Spacer

Full-motion wall mount

Solution 1

Add spacers between bracket and TV back, plug in cable first

and hang TV then

Case

Cables blocked by mount/brackets

Solution 2

If above solution cannot help, please contact us

with information (TV back pictures, VESA, TV weigh)

for best solution.

Solution 1

Check if the wall plate is level with provided bubble level. If wall plate not

level, adjust it to level.

Solution 2

Check if the tv plate is level. If tv plate not level, adjust it to level.

Use Allen key (provided in box) to loosen two leveling bolts in the rear TV

plate, hold the TV to adjust to level, and fasten leveling bolts tightly

Solution 3

If above solutions cannot help, please contact us.

Case

TV not level or out of balance

Level

±5°

Leveling

bolts

Allen key

Allen key Allen key

Full-motion wall mount

Case

TV keeps tilting For MD2393-MX:

Follow the instruction to make sure

handle operation is correct

Fasten the screw opposite

to the handle

Solution 1

For MD2413-MX:

Fasten two bolts in the rear plate with Allen key

Handle

Allen key

If above solution cannot help, please contact us.

Solution 2

Case

Arm is stiff to move Apply lubricant to the arm's joint.

Solution 1

Bolts longer than bolt hole on TV

Case

① Add spacers / washers to accommodate the bolt length

Solution

Spacer

Bolt

Steel

washer

Spacer

Bolt

+ +

Plastic

washer

(2.5mm)

Steel

washer

Full-motion wall mount

③ If above fail, please go to local hardware store to buy bolts/washers to fit the TV holes.

Case

Lag bolt is difficult to screw into stud.

Solution

If lag bolt is damaged, please contact customer service for

new lag bolt to replace. And follow the installation instruction

to ensure:

1. Pre-drill the pilot holes to required length.

2. Use open wrench or socket wrench, rather than electronic

tool, which will damage the lag bolt.

② If try solution 1, bolts are still long, please add 2.5mm washers (provided in shipping box)

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