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NORTEL

NORSTAR

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CompactDR5

PrimeTelephone

UserCard

What is a Prime

Telephone?

A Prime Telephone can be any Meridian Norstar* telephone that has been

assigned to provide a backup answering service for incoming external calls.

An external call rings at a Prime Telephone when the call is not answered at

any other Norstar telephones with that call’s line appearance.

APrime

Telephone canbe any one of the following:

any Norstar telephone

an M7310 telephone with a Busy Lamp Field (BLF)

an M7324 telephone with Central Answering Position (CAP) modules.

Your role in

operating a Prime

Telephone

As the assigned Prime Telephone operator, you are responsible for

answering unanswered external calls. You are alerted to these calls when

your telephone display shows you a descriptive message, the line indicator b

flashes, and the call rings.

After answering a call, you may take a message or redirect the call to another

telephone.

Who assigns the

Check with your System Coordinator to determine which external lines have

external lines for my been assigned for backup answering and which of those lines ring at your

Prime Telephone?

Prime Telephone. To help you do your job well, your Coordinator should

provide a list of names and numbers associated with each internal telephone

and external line, and a list of System Speed Dial names and numbers. Your

Coordinator can also tell you which features have been assigned to your

telephone.

* Meridian and Norstar are trademarks of Northern Telecom

When do I answer a

You answer a call if:

call?

- someone within the system calls you. You hear the Norstar internal ring

(two quick rings followed by a longer pause), and an indicator F flashes

beside one of your telephone’s Intercom buttons.

- an external call comes directly to your Prime Telephone. You hear the

external ring, and an indicator F flashes beside one of your telephone’s

external line buttons.

- a call is redirected to your Prime Telephone from somewhere else within the

system. You hear an internal ring, an external ring, or the Camp-On tone

(two quick beeps), and you see a message on the display of your telephone.

Me: You do not answer the call if your Prime Telephone does not ring.

How do I answer a

call?

If you want a line to be automatically selected:

1. Pick up the receiver or press lHandsfree] (if assigned).

If you want to manually answer a line:

1. Press the line button with a slow flashing indicator F.

2. Pick up the receiver if you want the Handsfree microphone OFF.

Note: A fast flashing indicator F shows that a line is on hold.

Handling more than

When you have more than one call arriving at your telephone, the Call

one call at once

Queuing feature allows you to answer each of the waiting calls by

automatically selecting the next call for you.

Use Call Queuing when you are on a call and a new call alerts you by ringing

at your telephone, or by sending Call Queuing tones.

1. Pick up the receiver to answer the first call.

2. Press 1-J FJ

q q

or the Call Queuing button if programmed.

The call you were on is automatically put on hold and the new call is

answered.

3. To return to a previous call:

Press the external line button of the call on hold.

4. Continue to answer incoming calls.

5. Press m when you are finished with the call you are on.

Redirecting calls

using display

messages

The display messages which appear on your Prime Telephone for redirected

internal calls should help you to understand why those calls were passed to

your Prime Telephone. This information is useful when you need to decide

what to do with the call once it has been answered.

The following table lists some example display messages that could appear on

a Prime Telephone when you receive redirected calls:

Held br KRREN

Karen holds a call for too long.

JOHN Dt4D

The call you transferred is returned to you

because the telephone is in Do Not Disturb

mode.

DRT Line02

Delayed Ring Transfer redirects an

unanswered call on line 02.

Line01 to prime

A call on line 01 cannot ring elsewhere.

Line03)JRNET

A call on line 03 was forwarded or routed to

Janet, but was not answered.

Line04 call back

A transferred, camped, or parked call on

line 04 was returned to the originator using

the Callback feature, but was not answered.

The Held Line Reminder message

On ho1 d: LINENRM

is repeated

periodically after the first message

Hcl d br KRREN

appears. This

message is accompanied by the same tone used with the Camp-On feature

(two quick beeps).

The Held Line Reminder message only shows the line name of one held call. If

there is more than one call on hold, the line name of the oldest held call is

shown. When you retrieve the oldest held call and then end that call by

hanging up or putting it on hold, the display will change to show the next

oldest held call, if any.

Note: If your KSU has an earlier system version, the Held Line Reminder

message Will be

He1 d cdl 1.

Your options

Youhavejust answeredacallfor someoneelse. Whatdoyou do next?

Youcan:

Transferthe callto anothertelephonewithin or outsideof the Norstarsystem.

Campthe callon another Norstartelephone.

Parkthe calland pagesomeoneto pickit up.

Takea message.

Transferring the

active call

Toanother Norstartelephone:

1, Checkwhetherthe telephoneto whichyou wantto transferisalreadybusy:

- Istherean indicatorF besidethe InternalAutodialbutton for the other

telephone?

- If you havea BLF,isthe indicatorONfor the othertelephone?

2. Transferthe callusingone ofthesefour methods:

*Transfer with Announcement- youfirst talkon thetelephoneto the

personto whom youwant to transferthe call.

Transferwithout Announcement- you immediatelytransferthe callafter

talkingto the caller.

Establishaconferencecall.

Transferusinghold.

Donot forget that you canuseprogrammedAutodialbuttons onyour Norstar

telephoneandCAPmodule (if installed)to selectaNorstartelephone.

To atelephone outsidethe Norstarsystem:

1. Callthe personto whom youwishto transferthe call.

2. Establisha conferencewiththe two parties.

3. Dropout of the conferenceusing1-1.

Note: Atleastone ofthe remainingpartiesmustbe internal.

Camping the call

Ifthe Norstartelephoneyou wantto transferthe callto isbusyonanother

call,you maywantto campthe callon that telephone. Thepersonreceiving

the campedcallwillhearCamp-Ontones (two quickbeeps).

1. Press[Feature] IF] 0 orthe Camp-Onbutton (if programmed).

2. Dialthe Extensionnumberof the othertelephoneor pressitsInternal

Autodialbutton if programmed.

Announcing the

active call

Youaretryingto passcallsyou haveansweredto co-workerswho arenot at

their telephones. Usingthe Pagefeature,you canannouncethe callsoverthe

Norstartelephones,an externalloudspeaker,or both. Aco-workerhearingan

announcementcananswerthe callfrom the nearestNorstartelephone.

If you wantyour co-workerto take the call from a specificNorstar

telephone:

1. Placethe callon hold.

2. Usingthe Pagefeature,announcethe callandthe locationof the telephone

to whichyouwilltransferthe call.

3. Transferthe callto the appropriateNorstartelephone.

Campthe callonthe appropriateNorstartelephone.

4. Replaceyour receiver.

If you wantyour co-workerto take the call on a specificline:

1. Placethe callon hold.

2. Usethe Pagefeatureto announcethe calland itslinenumber.

3. Replacethe receiver.

Yourco-workercannow go to the nearestNorstartelephonethat hasthat

line,selectthe line,and liftthe receiver.

If you wantyour co-workerto take the call from any Norstartelephone:

I. Usethe CallParkfeatureto placethe callon hold.Yourtelephoneshowsa

three-digit CallParkRetrievalcodeonthe display.

2. Usethe Pagefeatureto announcethe callandthe CallParkRetrievalcode.

3. Replaceyour receiver.

Yourco-workercannow retrievethe callfrom anyother Norstartelephone

byliftingthe receiveranddialingthe three-digitcode.

Note: Rememberthat callback(thecallisredirectedbackto your Prime

Telephone)occursifyour transferred,parked,or campedcallgoes

unanswered.

Informing your

co-workers about

their calls

Usethe SendMessagefeatureto notify co-workersthat theyshouldcallyou

for information.

If the personyou aretryingto callison anotherline,ortheir telephonehasDo

Not DisturbON,a displaymessageshowsyou that theirtelephoneisbusy. If

the personyou aretrying to calldoesnot answer,a displaymessageinforms

you that there isno reply. In eachcase,you canusethe RingAgainfeature.

TheRingAgainfeatureisa method of ensuringthat you immediatelyknow

whenthere isa changeinthe useof the othertelephone. Youcanthen try

againto placea call.

Working with other

features

Someof the manyspecialfeatureswhich Norstarprovidesmaybeparticularly

usefulto you. Someof thesefeatures,however,areonlyavailableifassigned

during Configurationor Administrationprogramming. Speakto your System

Coordinatorto determinewhichfeaturesyoucan use,andto obtaindetailson

how to usethem.

AnswerGroup: You canimmediatelyanswerandmonitor a specificgroup of

Norstartelephones,for example,your managers’,usingAnswerbuttons,

Automatic Handsfree: If programmed,you canusethe Handsfree

microphoneandspeakerfor allyourcalls.

Call PickupDirected: Anyoneinthe officecananswera callringingat any

other Norstartelephonebydialingthat telephone’sExtensionnumber.

Call PickupGroup: Anymember ofa specifiedgroup canansweran external

or internalcallringingat anothertelephonewithinthat specifiedgroup.

Direct-DialTelephone: Ifyour PrimeTelephoneisadministeredasa Direct-

Dialtelephone,anyoneassignedto your DirectDialtelephonecanquickly

contactyou bydialinganassignedsingle-digitnumber.

Hotline: A Norstartelephonemaybe programmedto automaticallydialyour

PrimeTelephoneassoonasitsreceiverhasbeenlifted.

PageZone: Ifyou do notwant to disturbthe entireofficewith an

announcement,you candirectthe pageto a choiceof smallerareas.

Priority Call: If you haveansweredan urgent callfor someonewho isbusy

on another line,you caninterruptthe personwith this feature.

Some unique

situations

If anexternalcallcomesto you, andyou do not havea button representing

the linethe callison,the indicatorF for that callwillappearnextto any

availableIntercombutton onyourtelephone.

If your PrimeTelephonereceivesa callbackcall,you willhearthe Norstarring

insteadof the Externalring.

TheHeldLineReminderor the DelayedRingTransferfeatureisnot available

unlessassignedduring Configurationprogramming.

If youare usingallof your externallinebuttons and Intercombuttons, you

canstillreceiveacampedcall(youwill heartwo quickbeeps).

If your PrimeTelephoneisan M7324 telephone,you canmonitorthe busy/not

busystatusof other Norstartelephones. Checkfor the presenceor absence

of indicatorsb besidethe InternalAutodialbuttonsfor the othertelephones.

Where to get help

Tolearnmoreabout Norstaranditsfeatures,the SystemCoordinatorcan

provideyou with thefollowing Norstardocuments:

The Norstar Telephone User Cards

showyou how to:

- makea externalcall

- makean internalcall

- put a callon hold

- use[Handsfree]

- program memory buttons.

The

Norstar Feature Card

liststhefeature codesand describesthe features.

The

/Vorstar Busy Lamp Field (BLF) User

Carddescribeshowto usethe Busy

Lamp Field.

The

Alorstar Central Answering

Position(CAP)

User

Carddescribeshow to

useCentralAnsweringPositionmodules.

PO806228 Issue 01 Printed m Canada

Telephone

FeatureCard

Using8

Norstar

feature

1. Press [FeatureI, and enter the desired feature code on the dial pad.

Press the programmed memory button.

2. Follow the disolav messaaes.

AWe: On M7310 and M7324 Telephones, some features are also available on the display

buttons.

Programming

1. From an idle telephone, or with your calls on hold, press [Feature] 171l?J.

a Norstar

2. Press the memory button that you want to program. (This step is not required on the

feature on a

M7100 Telephone.) See your telephone user card for the location of the memory

memory

buttons.

button

3. Enter the feature code you want to program.

Autobumping [Feature R

Allows the oldest log entry to be deleted from a full Call Log when

a new item is logged, so that the new log entry can be stored. For

more information, see Call Log.

Cancel

[Feature1I?;?q q fl

Background

71 IF]q

Allows you to listen to music (provided by your office) through

Music

your telephone speaker when you are not on a call.

Cancel [-lr;;1mm

ButtonInquiry [m [F

Checks what is programmed on any button. Use this feature when

labelinq memorv buttons.

CallLog

Password

Programs a password for your Call Log. To remove the password,

see your System Coordinator.

Classof

Service

Overrides the Class of Service on a telephone to allow you to

make a call from that telephone. The Class of Service determines

which numbers you can dial. Switch from one Class of Service to

another using this feature code and a password provided by your

System Coordinator.

Contrast

[WI [“Iq

Adjusts the contrast of your telephone display. Press

through

Adjustment

(depending on your telephone).

Dialing Modes [Feature IF m

Changes the on-hook Dialing Modes. The three Dialing Modes

are:

AutomaticDial:

If you have a Prime line, dial a telephone number

without pressing a line button. A line is selected automatically.

Pre-Dial:

Dial a telephone number. Edit it by pressing BKSP, or

the left side of [d)I 14111.Press a line button to place the call.

StandardDial:

Press a line button, then dial a telephone number.

DoNot Disturb lFeature 14 0

Prevents incoming calls from ringing at your telephone.

Cancel

1-1 I;;-iq q

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