Nortel Enterprise Edge 2.0 Messaging Bedienungsanleitung

1-800-4 NORTEL

www.nortelnetworks.com

P0911589 Issue 03

Enterprise Edge 2.0

Feature Programming

Telephone Guide

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide

Contents

Chapter 1 Getting Started 11

Using this guide 11

Before you start 11

What you need to do programming 11

Emergency 911 Dialing 11

Understanding the telephone buttons 12

Using the buttons under the display 12

Chapter 2 Answering calls 15

Answering incoming calls with Hunt Groups 15

Answering an incoming call 15

Line buttons 15

What line indicators mean 16

Rings you can hear 16

Answering calls at a prime telephone 16

Using a central answering position (CAP) module 17

Customizing your CAP module 17

Monitoring telephones with the CAP module 18

Release button 18

Hearing aid compatibility 18

Information about a call on the display 19

Call Information for a specific call 19

Displaying Call Information before or after answering 19

Displaying Call Information for a call on hold 20

Making Call Display information appear automatically at a telephone

Changing which information appears first about a call 20

Lift a call ringing at another telephone 20

Answering any ringing telephone using Directed Pickup 20

Answering any ringing telephone using Group Pickup 21

Changing a telephone’s pickup group 21

Trunk Answer 22

Answering a call using Trunk Answer 22

Answer buttons 22

Creating a Conference Call 23

Disconnecting one party 24

Separate holding of two calls 24

Putting a conference on hold 25

Removing from a conference 25

Listening to a call as a group 26

4Contents

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Canceling Group Listening 26

Using Handsfree/Mute 26

Answering calls without lifting the receiver 26

Making calls without lifting the receiver 27

Muting Handsfree 27

Changing a normal call to handsfree 27

Changing a handsfree to a normal call 27

Using Handsfree 27

Changing Handsfree for a telephone 28

Handsfree Answerback 28

Turning Privacy on or off for a call 29

Creating a conference by releasing privacy 29

Making a call private 29

Checking call length using Call Duration Timer 29

Disconnecting by accident 30

Time 30

Chapter 3 Making calls 31

Choosing a line using a line button 32

Line pools 33

Using a line pool to make a call 33

Programming a memory button with a line pool feature code 33

Changing how you dial your calls 34

Using Standard dial 34

Using Automatic dial 34

Using Pre-dial 34

When the internal number you have called is busy 35

Priority Call 35

Making a priority call 35

Giving a telephone the ability to make priority calls 35

Using Ring Again 36

Turning on Ring Again 36

Canceling Ring Again 36

Chapter 4 Time savers for making calls 37

Storing a number on a memory button for Autodial 37

Adding an autodial button 37

Selecting a line for Autodial 37

Using intercom as the line for Autodial 38

Using Last Number Redial 39

Preventing a telephone from using Last Number Redial 39

Using Speed Dial 39

Making a speed dial call 40

Changing and adding System Speed Dials 40

Contents 5

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide

Adding or changing User Speed Dial 40

Using Saved Number Redial 41

Saving a number 41

Dialing a saved number 42

Preventing a telephone from using Saved Number Redial 42

Chapter 5 Handling many calls at once 43

Using Hold 43

Retrieving a held call 43

Holding automatically 43

Listening on hold 43

Holding a call exclusively 44

Using Call Queuing 44

Chapter 6 Transferring calls 45

Using the transfer feature 45

Transferring a call 45

Transferring external calls 45

Canceling a transfer 46

Using Camp-on 47

Parking a call 48

Retrieving a parked call 48

Using Call Park 48

Using Callback 49

Chapter 7 Forwarding your calls 51

Forwarding your calls to another telephone 51

Canceling Call Forward 51

Using Call Forward at your telephone 51

Overriding Call Forward 52

Changing the automatic Call Forward settings for a telephone 52

Changing Forward no answer 52

Changing the delay before a call is forwarded 52

Forward on busy 52

DND on Busy 53

Call Forward and voice mail 53

Line Redirection 54

Turning on Line Redirection 54

Canceling Line Redirection 55

Allowing a telephone to redirect calls 55

Turning the redirect ring for a telephone on or off 55

How Line Redirection is different from Call Forward 57

Using Line Redirection 57

6Contents

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Chapter 8 Communicating in the office 59

Paging 59

Making a page announcement 59

Activating and deactivating the ability to page 59

Creating page zones 60

Using Page with external paging equipment 61

Sending messages 61

Sending a message 61

Canceling a message you have sent 62

Viewing your messages 62

Replying to a message 62

Replying to a message using an analog telephone connected to an

ASM 63

Removing items from your message list 63

Removing items from your message list using an analog telephone

connected to an ASM 64

Viewing messages you have sent 64

Using Voice Call 65

Making a Voice Call 65

Muting Voice Call tones 65

Answering a Voice Call without touching your telephone 65

Preventing Voice Calls to your telephone using Voice Call Deny 66

Canceling Voice Call Deny 66

Chapter 9 Tracking your incoming calls 67

Using Call Log 67

Call Log options 68

Logging a call manually 68

Deleting old log items 68

Viewing your Call Log 68

Viewing a Call Log item 69

Erasing log items 69

Making a call using Call Log 69

Creating a password to your Call Log 70

Changing your Call Log password 70

Deleting an assigned password 70

Programming a telephone to log calls automatically 71

Using voice mail 72

Chapter 10 Customizing your telephone 73

Use Button Inquiry to find out the use of a button 73

Making the display darker or lighter using Contrast adjustment 73

Changing the language on the display 74

Programming a feature code on a memory button 74

Programming feature buttons 74

Contents 7

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide

Erasing a feature button 75

Applying button cap labels 75

Types of button caps 76

Identifying the telephones 76

Enterprise Edge default button assignments 76

Rules of default button assignment 77

M7310 and M7208 telephone button defaults 77

M7324 telephone button defaults 78

M7100 telephone button defaults 79

Moving line buttons 79

Changing the type of ring 80

Adjusting the Ring volume 80

Hiding the message or calls indication 80

Restoring the messages and calls indication 80

Chapter 11 Hunt Groups 81

Members of the group 82

Distribution mode 82

Chapter 12 Telephone features 83

Installing Enterprise Edge telephones 83

Naming a telephone or a line 86

Moving telephones 87

Stopping calls from ringing at your telephone using Do Not Disturb

(DND) 87

Stopping calls 87

Refusing to answer a call 87

Canceling Do Not Disturb 87

Using Do Not Disturb 88

Using Background Music 88

Turning Background Music off 88

Chapter 13 Using System features 89

Using alternate or scheduled services 89

Preventing some calls from being made 89

Making additional telephones ring 89

Changing the lines used by outgoing calls 89

Turning Services on and off 89

Turning Services on and off using feature codes 90

Viewing the active Services from a two-line display telephone 91

Viewing the active Services from a one-line display telephone 91

User passwords 92

Registration password 92

8Contents

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Clearing a Call Log password 92

Using special telephones 93

Direct dial 93

Changing the direct dial telephone assignments 93

Hotline 93

Bypassing a Hotline 93

Making a telephone a hotline telephone 94

Control telephone 94

Using Set lock 94

Changing Set Lock programming for a telephone 95

Using an auxiliary ringer 95

Turning the auxiliary ringer for a telephone on or off 95

Using Host System dialing signals 95

Link 95

Preventing a telephone from using Link 96

Pause 96

Long Tones 96

Run/Stop 97

Wait for Dial Tone 97

Using pulse dialing for a call 97

Using your Enterprise Edge system from an external location 97

Controlling access to your Enterprise Edge system 98

Direct inward system access (DISA) 98

Class of Service (COS) 98

Maintaining security 99

Accessing Enterprise Edge remotely over the public network 99

Tones 99

Using Class of Service (COS) passwords 100

Changing your Class of Service 100

Chapter 14 General System features 101

Pulse or tone dialing 101

Disconnect supervision 101

Hunt Groups 101

Internal numbers 101

Line assignment 101

Target line 102

Line pools 102

Overflow call routing 102

M7100 telephone 103

Memory buttons 103

One-line display 104

Prime line 104

Private lines 104

Contents 9

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide

Volume bar 104

Wall mounting 104

ISDN 105

ISDN features 105

Network name display 105

Name and number blocking 105

Service provider features 106

Chapter 15 Hospitality Services 107

Common set 107

Room set 107

Hospitality Services (HS) admin set 107

Alarm time (AL) feature 107

Programming the Alarm time feature 108

Changing or canceling an earlier selected Alarm time 108

Canceling the alarm 109

Turning off the Alarm 109

Hospitality Services admin alarm feature 109

Room occupancy (RO) 110

Programming the state of a room set 110

Room condition (RC) 111

Room condition from a room set 111

Room condition with a Hospitality service admin set 112

Hospitality passwords 112

Desk admin password 112

Room condition password 112

Chapter 16 Companion Features 113

Using your portable telephone 113

Using Enterprise Edge features 114

Using features 115

Directed Call Pickup 115

Group Pickup 115

Wireless Portable Language Selection 115

Wireless Call Forward No Answer enhancement 115

Chapter 17 Troubleshooting 117

Using the alarm telephone 117

Reporting and recording alarm codes 117

Testing the telephone 117

Testing the telephone display 117

Testing the telephone buttons 118

Testing the speaker in the telephone handset 118

Testing the telephone headset 119

10 Contents

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Testing the telephone speaker 119

Testing the power supply to a telephone 119

Chapter 18 Common feature displays 121

Chapter 19 Appendix A: Feature Codes 125

Features sorted by feature name 126

Features sorted by activation code 129

Chapter 20 Index 133

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