Nortel DMS-100 Series Bedienungsanleitung

297-2041-902

DMS-100 Family

M5216 Meridian ACD Set

Description, Installation, Operation, and

Maintenance Manual

Release 02.01 Standard February 1999

DMS-100 Family

M5216 Meridian ACD Set

Description, Installation, Operation, and

Maintenance Manual

NTP: 297-2041-902

Document status: Standard

Version: 02.01

Date: February 1999

Printed in Canada

NORTHERN TELECOM CONFIDENTIAL: The information contained in this document is the property of Northern

Telecom. Except as specifically authorized in writing by Northern Telecom, the holder of this document shall keep the

information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to third

parties and use same for evaluation, operation, and maintenance purposes only.

The following are trademarks of Northern Telecom: Nortel, the Nortel globemark, DMS-100, Meridian.

iii

Publication history

297–2041–902 01.01 Standard February 1999

April 1997 Release 01.02 Standard version for NA004 and up.

February 1999

Release 02.01 Standard version changed from NA004 and up to CCM04 and

up.

iv Publication history

297–2041–902 02.01 Standard February 1999

Contents

297–2041–902 02.01 Standard February 1999

Publication history iii

Chapter 1: Introduction 1-1

General description 1-1

Physical characteristics 1-2

Other documentation 1-2

Chapter 2: Specifications 2-1

Environmental and safety considerations 2-1

Temperature 2-1

Relative humidity 2-1

Electromagnetic interference 2-1

Atmospheric pollution 2-1

Vibration 2-2

Shock 2-2

Line engineering 2-2

Loop power 2-2

External power 2-3

Chapter 3: Operations and features 3-1

Basic operations 3-1

Description of features 3-2

Basic features 3-4

Alphanumeric display 3-4

Features operation 3-5

Handset operation and Mute 3-7

In Calls key 3-7

Program key and local features 3-9

C.O. features 3-9

ACD and other business features 3-8

Headset operations 3-10

Tones 3-12

Switch generated tone characteristics 3-11

vi Contents

297–2041–902 01.01 Standard February 1999

Chapter 4: Installation 4-1

Installing the M5216 4-1

Wall mounting the M5216 4-5

Chapter 5: Verification procedures 5-1

Verification test routines 5-1

Maintenance 5-1

Loop check 5-1

Polarity check 5-2

Station Ringer test 5-3

Chapter 6: Replacement parts 6-1

Figures

Figure 3-1 M5216 keys and other components 3-2

Figure 3-2 M5216 key assignments 3-9

Figure 4-1 M5216 bottom view 4-2

Figure 4-2 Wall jack/AC adaptor connection 4-3

Figure 4-3 M5216 wall mounting locations 4-5

Figure 4-4 M5216 base attachment 4-6

Figure 4-5 Handset retainer installation 4-7

Figure 4-6 Final wall position 4-7

Figure 5-1 Feature/line key and LCD assignments 5-7

Tables

Table 3-1 Summary of M5216 keys and indicators 3-3

Table 3-2 Mute handset LCD indicators 3-9

Table 3-3 Summary of headset operations 3-11

Table 3-4 Switch generated tones 3-12

Table 6-1 Ordering information 6-1

1-1

Chapter 1

Introduction

297–2041–902 02.01 Standard February 1999

General description

The M5216 ACD telephone set with alphanumeric display and a headset port

has been designed specifically for use with ACD applications. The M5216 is

equipped with:

• 14 buttons with associated liquid crystal display (LCD) indicators that

may be assigned to features or line appearances

• one button with associated LCD indicator for Handset Mute off/on

• one button with associated LCD indicator for programming local

features

• Hold, Release, and volume control keys

• 2 X 24 alphanumeric display

• 12-key dialpad

• modular port for headset support

The alphanumeric display module is mounted at the rear top edge of the

telephone and is hinged so that the viewing angle can be adjusted physically

to reduce glare and maximize the contrast.

The M5216 is partially loop powered and requires the use of a 16 V AC

external power supply.

The M5216 may be equipped with one or two M522 22-button add-on

modules.

1-2 Introduction

297–2041–902 01.01 Standard February 1999

Physical characteristics

Figure 3-1 shows the main components of the M5216. The M5216 comes in

three different colours:

• Chameleon-grey (Engineering code NT4X44AA)

• BTS light-grey (Engineering code NT4X44BA)

• Black (Engineering code NT4X44CA)

The Mean Time Between Failure (MTBF) for the M5216 is at least 100

years.

Other documentation

Other information pertaining to Meridian Business Sets can be found in the

following documents:

297–2001–100 Integrated Business Network (IBN) —Description

297–1001–114 Operational Measurements (OM)

297–1001–250 Testing and Acceptance for Initial Installation

297–1001–310 Table Editors User Guide

297–1001–518 Operational Measurements—Man-Machine Interface

297–2011–180 DMS-100 Business Set—Line Engineering Rules

297–2041–010 Automatic Call Distribution Planning and Engineering

Guide

297–2041–301 Automatic Call Distribution Administration Guide

297–2041–350 Automatic Call Distribution Translations Guide

297–2041–500 Automatic Call Distribution Tier II Maintenance Guide

297–2041–503 Automatic Call Distribution Trouble Locations and

Clearing Guide

297–2041–901 End-User Load Management

P0749052 M5216 MBS User Guide (English/French)

P0800730 M5216 MBS User Guide (Spanish)

2-1

Chapter 2

Specifications

297–2041–902 02.01 Standard February 1999

The M5216 ACD set meets or exceeds the functionality standards currently

attained by other members of the M5000 terminal portfolio.

Environmental and safety considerations

The M5216 meets the Canadian and U.S. mandatory interconnect

requirements for Telephone Equipment.

Temperature

In the Operating State, the M5216 temperature range is 0°C to 50°C

(32°F to 122°F).

In the Non-Operating State, the M5216 temperature range is -20°C to 70°C

(-6°F to 158°F).

Relative humidity

20% to 95% (non-condensing). At temperatures above 34°C (93°F), relative

humidity is limited to 52mbar of water vapour pressure.

Electromagnetic interference

The radiated and conducted electromagnetic interference meets the

requirements of Subpart J of Part 15 of the FCC rules for class B computing

devices.

Atmospheric pollution

The M5216 is designed to withstand normal atmospheric conditions

throughout its life and during shipment and storage as defined in the

International Electromechanical Commission (IEC) document 50 (salt, mist,

atmospheric dust, sulfur dioxide, and hydrogen sulfide exposure).

2-2 Specifications

297–2041–902 01.01 Standard February 1999

Vibration

The M5216 ACD Set was designed to work to specifications after being

subjected to the following vibrations in each of three orthogonal directions

for 90 minutes:

• Vibration frequency of 5 Hz to 500 Hz

• Maximum half displacement 0.35mm (0.014 in)

• Maximum acceleration 1.5m/s/s.

In addition, the design of the set accommodates normal handling during

shipment when it is contained in its packaging.

Shock When packaged, the M5216 is designed to withstand normal handling during

shipment.

When unpacked, the M5216 is designed to withstand accidental dropping

during normal use, without sustaining damage, as specified below:

• Telephone: when dropped on any face or corner from a height not

exceeding 0.75m (30in)

• Handset: when dropped from a height not exceeding 1.5m (60in).

Line engineering

The M5216 ACD set is designed for direct connection through a non-loaded

subscriber loop pair to a Northern Telecom DMS-100 or DMS-250 Digital

Switching system. It operates to its full potential through twisted pair wiring

on transmission lines selected according to rules detailed in DMS-100

Business Set Line Engineering, NTP 297-2011-180. The maximum loop

length is 4,572m (15,000 ft) on 26 AWG standard twisted pair telephone

wires.

The interface to the Central Office (CO) equipment is through a business set

line card in the Line Concentrating Module (LCM) of the DMS–10/DMS–

100/Meridian SL-100 Central Office (CO) equipment.

Loop power The M5216 is partially loop powered by a balanced 440 Ohm battery feed

from the switching equipment. The switch battery voltage supplied to the

loop is nominally 52 VDC with a minimum of 42.75 VDC and a maximum

of 56 VDC. Under normal conditions the polarity must be negative on the

Ring lead with respect to the Tip lead.

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