Nortel Enterprise Edge ATA 2 Bedienungsanleitung

P0941629 Issue 05

Business Communications Manager

ATA 2 User Guide

P0941629 Issue 05 Business Communications Manager ATA 2 User Guide

Contents

About Business Communications Manager ATA 2 5

What does ATA 2 do? 5

Feature List 6

Account Code 6

Alternate Line 6

Call Forward 6

Call Park 6

Call Park Retrieve 6

Callback for Call Park 7

Call Pick-up (Directed) 7

Call Pick-up (Group) 7

Call Queuing 7

Camp-on 7

Conference Call 7

Conference Hold 8

Conference Consultation (Split Conference) 8

Disconnecting One Party 8

Hold Call (Exclusive) 8

Hold Call (Public) 9

Hotline 9

Last Number Redial 9

Line Pool Selection 9

Page (General) 9

Page (Intercom) 9

Page (External) 9

Page (Intercom/External) 9

Priority Call 10

Privacy Control 10

Restriction Override 10

Ring Again 10

Reply To a Ring Again Signal 10

Saved Number Redial 11

Send Message 11

Service Mode 11

System Speed Dial 11

Tones 11

Transfer 12

Blind Transfer 12

4 Contents

Business Communications Manager ATA 2 User Guide P0941629 Issue 05

Transfer using announce 12

Transfer using Conference 12

To Transfer an external call to a co-worker with a line appearance using

Hold 12

Trunk Answer from any Telephone 13

Voice Call 13

Voice Messaging 13

Data Communication 14

Set Tones to OFF 14

Auto-answer Modems and Answering Machines 14

Modem and FAX Transmission Compatibility 14

Troubleshooting for Data Applications 15

P0941629 Issue 05 Business Communications Manager ATA 2 User Guide

About Business Communications Manager

ATA 2

What does ATA 2 do?

Business Communications Manager Analog Terminal Adapter 2 (ATA 2) connects

a station port to a standard analog voice device, such as a single-line telephone or a

data communication device, such as a modem or facsimile machine. The ATA 2

provides on-premise service only.

This guide describes:

• ATA 2 features used with the Business Communications Manager base unit

• Data Communication information

• Troubleshooting

All of the features available from Business Communications Manager ATA 2 are

accessed by pressing û¥ on your telephone and pressing a feature or

access code. The feature list shows û¥ and the feature code. Where

applicable, steps are included to help use each feature. If your telephone does not

have a ûbutton, you must use the hook switch (located under the

handset). The hook switch must be pressed for approximately one half of one

second.

If your telephone does not have a ¥or £button, you must use dialpad numbers.

To indicate a ¥press Ú. To indicate a £press Ü.

For more information about feature operations, accessing feature operations or

feature codes, see your System Administrator.

$ Feature List

Business Communications Manager ATA 2 User Guide P0941629 Issue 05

Feature List

Account Code

û¥ß¡ <plus the six digit Account code> while on a call.

Allows you to track a call.

Alternate Line

ûÛ

Allows you to switch between your two intercom lines. When a line is in use, you

hear an error tone informing you that the line is already in use.

Call Forward

û¥Ý

Directs your calls to another telephone connected to your Business

Communications Manager system. Pressthe feature code followed by the extension

number of the telephone to receive the forwarded calls.

To cancel Call Forward, press û£Ý.

External Call Forward: To direct your calls to telephones outside of your

Business Communications Manager system:

1. Enter the feature code.

2. Enter the entire external number, including any routing codes.

3. Enter ûÛ.

Call Park

û¥àÝ

Parks the call on hold and allows it to be retrieved from any other telephone within

the system. When the call park is successful, you hear a confirmation tone and the

call is parked on the highest numbered park code in the system. If call park is

unsuccessful, you hear an error tone and remain connected with the call.

Note: Tones must be ON. For a list of park codes, see your System Administrator.

Call Park Retrieve

A parked call can be retrieved from any Business Communications Manager

telephone by lifting the handset and pressing the Call Park code.

P0941629 Issue 05 Business Communications Manager ATA 2 User Guide

Callback for Call Park

Alerts you to the external call you parked and that has remained unanswered for a

set period of time. If your telephone is not in use, callback causes your telephone to

ring. If your telephone is in use, you hear the callback tone over the handset.

Call Pick-up (Directed)

û¥àß <plus the ringing number>

Allows you to answer a ringing telephone within your Business Communications

Manager system.

Call Pick-up (Group)

û¥àÞ

Allows you toanswer any ringing telephonewithin your Business Communications

Manager pick-up group.

Call Queuing

û¥¡âÚ

Allows you to answer the first incoming external call to your telephone, while you

are on a call. All other incoming callers hear a busy signal unless there is another

telephone programmed to ring on the same line.

Camp-on

û¥¡Û <plus the extension number>

Allows you to reroute an external call or a call from a Centrex system telephone to

another Business Communications Manager system telephone.

Conference Call

û¥Ü

Allows you to establish a three-way conference between yourself, one external call

and one intercom call, or two intercom calls. Line pool access allows you to

establish a conference between yourself and two external calls.

To establish a conference call:

1. Make or answer the first call.

2. Press ûÛ. This automatically places the first call on hold.

3. Make or answer the second call.

4. Press û¥Ü to complete the conference.

Note: If the second call is busy, replace the handset and press ûÛ

to return to the first call.

& Feature List

Business Communications Manager ATA 2 User Guide P0941629 Issue 05

Conference Hold

Allows you to put the two conferenced parties on hold. The held callers are still

conferenced.

To put the conference on hold:

1. Press ûÛ to put the two conferenced parties on hold.

2. Press ûÛ to restore the three-way call.

Conference Consultation (Split Conference)

Allows you to put one party on hold and consult with the other party.

To consult:

1. Press û£Ü to split the conference.

2. Press ûÛ to alternate between calls.

3. Press û¥Ü to restore the three-way call.

Disconnecting One Party

Allows you to disconnect one party in a three-way conference call.

To disconnect one call:

1. Press û£Ü to put one caller on hold. You are connected with the

other call.

2. Replace the handset.

3. Lift the handset and press ûÛ. You are connected with the caller

on hold.

Hold Call (Exclusive)

û¥àá

Allows you to place an active call on hold and prevents it from being picked up from

other telephones. When Tones is ON, a held call reminder tone is heard.

Feature List '

P0941629 Issue 05 Business Communications Manager ATA 2 User Guide

Hold Call (Public)

ûÛ

Allows you to place an active call on hold and allows it to be picked up from other

telephones. When Tones is ON, a held call reminder tone is heard.

To retrieve a call on hold:

1. Press ûÛ.

Hotline

Allows you to automatically call a programmed internal or external telephone

number. To use the Hotline feature, lift the handset of the designated hotline

telephone.

Last Number Redial

û¥Þ

Automatically dials the last external telephone number you dialed.

Line Pool Selection

Allows several telephones to access a group of exchange lines. To access line pool

selection, enter the line pool code or during the intercom dial tone press:

û¥Ý <plus the line pool code>.

Page (General)

û¥ßâ <plus code 1-3> <plus zone code 0-6>

Allows you to make an announcement to all Business Communications Manager

telephones programmed to receive a page, as well as any other connected paging

equipment. You must press a paging zone. For a list of page zones,see your System

Administrator.

Page (Intercom)

û¥ßÚ <plus zone code>

Page (External)

û¥ßÛ

Page (Intercom/External)

û¥Ü <plus zone code>

 Feature List

Business Communications Manager ATA 2 User Guide P0941629 Issue 05

Priority Call

û¥á

Allows you to interrupt an internal call in progress on a digital telephone, or make

a voice call to a digital telephone on Voice Call Deny or Do Not Disturb. The

session in progress is automatically put on hold.

Note: Priority Call must be enabled in Business Communications Manager

System Administration.

Privacy Control

û¥¡Ü

Prevents another telephone that shares your line from joining your current call or

permits another telephone that shares your line to join in.

Restriction Override

û¥ß¡ <plus an override password> <plus the restricted number>

Allows you to override restrictions imposed on your telephone.

Ring Again

û¥Û

Allows you to queue a call to another Business Communications Manager or

Centrex telephone that is busy or is not answered or to a busy line in the Line Pool.

Youcan usering againonly oncalls placedon anintercom line.Whenthe telephone

is available, you are alerted with one short ring from your telephone.

To cancel ring again, press û£Û.

Reply To a Ring Again Signal

To connect with a ring again request when you are on a call (or your telephone is

off-hook):

1. Press ûÛ. This automatically places your call on hold.

2. To return to the caller on hold, press ûÛ.

To connect with a ring again request when your telephone is on-hook:

1. Lift the handset. The ring again number is automatically redialed.

Note: If you do not respond to a ring again signal within 30 seconds, ring

again is canceled.

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