Nortel Millennium Series Bedienungsanleitung
Multi-pay, Coin basic, Graphic, Card, Inmate, Desk
Millennium terminals:
Using the craft interface
Document number: P0883893
Document issue: 00.01
Document status: Standard
Date: June 1998
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This document pertains to all
Millennium terminals.
crBook Page 1 Tuesday, February 16, 1999 8:42 AM
Millennium terminals installation, operation, and
maintenance documentation modules
The table below shows all the customer-orderable books in the terminal
installation, operation and maintenance suite.These books can be ordered
separately as modules or in sets as documentation kits.
Title Order code
All terminals
Millennium terminals provisioning guide A0685011
Millennium terminals: using the craft interface P0883893
Millennium terminals: maintenance troubleshooting P0883894
Millennium terminals pocket troubleshooting guide P0883895
Multi-pay-based terminals
Millennium Multi-pay-based terminals: installing
terminal hardware P0883896
Millennium Multi-pay-based terminals: replacing parts P0883897
Card-based terminals
Millennium Card-based terminals: installing terminal
hardware P0883898
Millennium Card-based terminals: replacing parts P0883899
Desk terminals
Millennium Desk terminals: installing and replacing
hardware P0883900
Also available:
Accessory kit: binder, cover, and spine A0737727
Complete assembly kit (one each of all modules) A0737720
Multi-pay terminal documentation kit A0737722
Card terminal documentation kit A0737723
Desk terminal documentation kit A0737725
crBook Page 2 Tuesday, February 16, 1999 8:42 AM
Millennium terminals:
Using the craft interface
Document number: P0883893
Document issue: 00.01
Document status: Standard
Document date: June 1998
©1998 Northern Telecom
All rights reserved
Printed in Canada
NORTHERN TELECOM CONFIDENTIAL: The information contained in this document is the property
of Northern Telecom. Except as specifically authorized in writing by Northern Telecom, the holder of this
document shall keep the information contained herein confidential and shall protect same in whole or in
part from disclosure and dissemination to third parties and use same for evaluation, operation, and
maintenance purposes only.
Information subject to change without notice
Millennium is a trademark of Northern Telecom
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iv
Document issue: 00.01 Status: Standard Date: June 1998
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v
2/16/99
Millennium terminals: using the craft interface
Publication history
February 1998
This is the first standard version of
Millennium terminals: using
thecraftinterface
.This documentcontains allthecraftinterface
informationpreviouslycontainedinthe Multi-pay,Card,Inmate,
and Desk installation, operation, and maintenance guides for
terminal versions MSR 1.7, MTR 1.9.
This document also contains updated information for the
following terminals:
• Coin basic w/o display terminals
• MTR 2.0 (downloadable code) terminals
• Multi-pay terminals with the SmartCity reloadable smartcard
application
crBook Page v Tuesday, February 16, 1999 8:42 AM
vi
Document issue: 00.01 Status: Standard Date: June 1998
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vii
Millennium terminals: using the craft interface
Table of Contents
1 Introduction 1-1
How this book is organized 1-1
Craft interface overview 1-3
Entering the craft interface 1-4
Privilege levels 1-5
Maintenance-level interface 1-5
Operation-code interface 1-6
Terminal timeout 1-7
Error codes 1-7
If the keypad buttons do not work 1-9
If the terminal is busy 1-10
2 INSTALL interface 2-1
When to do an INSTALL 2-1
About the INSTALL routine 2-2
Preparing for an INSTALL session 2-3
Flowchart — INSTALL 2-5
Accessing the INSTALL prompt 2-6
Performing the INSTALL routine 2-11
Stopping the download 2-17
Problems with the download 2-18
3 Maintenance-level interface 3-1
Using the maintenance level 3-1
Terminal notes 3-2
Coin basic w/o display and Inmate terminals 3-2
Desk set 3-3
crBook Page vii Tuesday, February 16, 1999 8:42 AM
viii
Table of contents
Issue: 00.01 Status: Standard Date: June 1998
Maintenance menu options 3-3
Bypassing the maintenance menu 3-5
Accessing the maintenance prompt 3-7
Flowchart 3-11
Using the maintenance level 3-12
Checking the card reader 3-15
Card reader test errors 3-17
Sensor failures 3-18
Card-reading failures 3-18
Checking the coin unit 3-20
Problems in the coin unit test 3-22
Checking the central office line 3-22
Problems with the CO test 3-24
Checking the display (VFD) 3-24
Checking the keypad 3-25
Making and answering calls 3-27
Checking the terminal telephone number 3-29
Checking the Millennium Manager number 3-30
Entering operation codes 3-31
About operation codes 3-31
Reserved operation codes 3-33
Millennium Manager download 3-34
Stopping the download 3-35
Sending CDRs to the Millennium Manager 3-37
About uploading CDRs 3-37
Uploading CDRs 3-38
Desk set emergency CDR upload 3-40
Testing answer supervision 3-42
Answer supervision errors 3-43
Changing the brightness of the VFD 3-44
Testing the memory of the terminal 3-45
Memory errors 3-46
Putting the terminal in/out of service 3-47
Putting out of service 3-47
Putting into service 3-50
Fix telephone number 3-51
Fix Millennium Manager (NCC) number 3-53
Fix pre-dial string 3-54
Uninstalling the terminal 3-56
Re-installing the terminal 3-57
SmartCity application prompts 3-58
Uploading SmartCity transaction records 3-58
crBook Page viii Tuesday, February 16, 1999 8:42 AM
Table of contents
ix
Millennium terminals: using the craft interface
Checking the SAM 3-59
SAM errors 3-60
When changing the SAM 3-60
4 Testing terminal function 4-1
Testing overview 4-1
Specific testing procedures 4-2
Testing the special buttons 4-2
Testing the quick access keys 4-3
Testing the card reader 4-4
Checking the line 4-5
Operating the terminals 4-6
Making calls 4-7
Using a credit or calling card 4-8
Using smart cards 4-10
Using coins to make a call 4-12
Free calls 4-14
Autodial calls 4-14
Incoming calls 4-15
Datajack calls 4-15
Using the ADS feature 4-17
5 Operation codes interface 5-1
Entering operation codes 5-3
Establishing a session 5-3
Entry timeout 5-3
Correcting entry errors 5-3
Terminal timeout 5-4
Reserved codes 5-6
Appendix A: List of alarms A-1
Saving CDRs A-1
Before you enter the terminal A-1
Appendix B: Error codes B-1
Appendix C: Special terminals C-1
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Table of contents
Issue: 00.01 Status: Standard Date: June 1998
About the portable displays C-1
Preparing for a maintenance session C-3
Entering the craft interface C-3
Opening the Inmate terminal C-4
Installing the external portable display C-6
Re-entering the craft interface C-8
Removing the external portable display C-9
Installing the Coin basic portable display C-12
Re-entering the craft interface C-15
Removing the Coin basic portable display C-17
Flowchart — working with the displays C-19
Appendix D: INSTALL routine quick reference D-1
Appendix E: Maintenance level quick reference E-1
Index I-1
Figures
Figure 1-1: Accessing the craft interface at the terminal 1-3
Figure 2-1: Flowchart — INSTALL overview 2-5
Figure 2-2: Unlocking Multi-pay-based terminals 2-8
Figure 2-3: Unlocking Card-based terminals 2-8
Figure 2-4: Unlocking the Desk terminal 2-8
Figure 2-5: Simulating locking the Inmate terminal 2-25
Figure 3-1: Unlocking Multi-pay and Card terminals 3-9
Figure 3-2: Unlocking the Desk terminal 3-10
Figure 3-3: Flowchart — accessing/exiting the craft interface 3-11
Figure 3-4: Using the tiebar to simulate locking 3-14
Figure 4-1: Using cards to make calls 4-8
Figure 4-2: Using coins to make a call 4-13
Figure 4-3: Dialing out free calls or autodial calls 4-14
Figure 4-4: Making datajack calls using cards 4-16
Figure 5-1: Operation-code instruction card, front 5-2
Figure 5-2: Operation-code instruction card, back 5-2
Figure C-1: Portable VFD on Inmate terminal C-2
Figure C-2: Proper sequence to open the Inmate housing C-4
Figure C-3: Opening the housing, overhead view C-5
Figure C-4: Installing the external portable VFD C-6
crBook Page x Tuesday, February 16, 1999 8:42 AM
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