Nortel Millennium Series Bedienungsanleitung

Millennium terminals

Pocket troubleshooting

guide

All terminals

Document issue: 03.01

Document status: Standard

Document date: June 1998

Printed in Canada

NORTHERN TELECOM CONFIDENTIAL: The information

contained in this document is the property of Northern

Telecom. Except as specifically authorized in writing by

Northern Telecom, the holder of this document shall keep the

information contained herein confidential and shall protect

same in whole or in part from disclosure and dissemination to

third parties and use same for evaluation, operation, and

maintenance purposes only.

Information subject to change without notice

Millennium is a trademark of Northern Telecom

ts_Book Page i Tuesday, February 16, 1999 9:30 AM

Revision history

June, 1998

This is the third standard issue of this

document.This troubleshooting guide

covers all vintages and types of Millennium

terminals. Any activities for individual

vintages and types of terminals which vary

from the common procedures are noted

within the text.

This issue combines the information from

the 01.01 (MSR 1.7) and 02.01 (MTR 1.9)

issuesand addsMTR2.0andSmartCity (an

e-purse application).

February, 1997

Standard publication of issue 02.01 of the

Millennium terminals troubleshooting guide

for MTR 1.9 version terminals.

January, 1996

Standard publication of issue 01.01 of the

Millennium terminals troubleshooting guide

for 1.7 and 1.7i version terminals.

ts_Book Page ii Tuesday, February 16, 1999 9:30 AM

iii

Millennium terminals pocket troubleshooting guide

Table of contents

About this guide 1

In this guide 1

Other information 2

Security precautions 2

Before you start 3

Important precautions 3

Billing precautions 3

Access to the craft interface 5

Craft interface requirements 5

Electrostatic discharge (ESD) 6

Disconnecting power 6

Tools 7

Replaceable modules 7

Multi-pay and Coin basic 8

Two-line e-purse terminals 8

Large-screen terminals 8

Inmate terminals 8

Desk terminals 9

When you are finished 9

Before you leave the site 10

Using the craft interface 11

Accessing the terminal 12

What you need to start 12

ts_Book Page iii Tuesday, February 16, 1999 9:30 AM

Table of contents

Issue: 03.01 Status: Standard Date: June 1998

Accessing the interface 12

Correcting errors 14

To INSTALL a terminal 14

Line and number checks 15

Answer supervision check 16

Downloading tables 16

Testing the keypad 17

Card reader tests 17

Coin path tests 18

Completing the INSTALL 18

Maintenance menu options 20

Bypassing the menu prompts 20

Maintenance menu codes 20

Accessing the maintenance menu 21

The main maintenance prompt 21

Ending the session 22

Card reader check 22

Coin unit check 23

CO line check 23

Display check 24

Dialpad check 24

Make/answer a call check 25

Telephone number check 26

Millennium Manager number check 26

Entering op codes 27

Millennium Manager download 27

Sending call detail records 28

Testing answer supervision 29

Changing VFD brightness 30

Testing memory 30

ts_Book Page iv Tuesday, February 16, 1999 9:30 AM

Table of contents

Millennium terminals pocket troubleshooting guide

Putting out of service 31

Putting back in service 32

SmartCity application prompts 32

Uploading FSU smart card records 32

Checking the SAM 33

SmartCity SAM errors 33

Error prompts 34

Download errors 35

Troubleshooting 37

Power warning 37

Understanding the problem 38

Terminal power requirements 38

Figure 1: Rear terminal PCP of Card

terminal 39

Figure 2: Rear terminal PCP, through-

hole control PCP 39

Figure 3: Rear terminal PCP, multi-

application control PCP 40

Figure 4: Desk set power connector 41

Voltage and cable requirements 41

Television interference 43

Start your investigation 44

Does the VFD work? 44

Check inside the terminal 44

Power problems: inside or out? 45

Figure 5: Diagnosing power problems 45

Figure 6: Testing power inside the

terminal 46

ts_Book Page v Tuesday, February 16, 1999 9:30 AM

Table of contents

Issue: 03.01 Status: Standard Date: June 1998

Borderline power problems 46

CO problems: inside or out? 48

Figure 7: Diagnosing CO line

problems 48

Testing CO inside the terminal 49

Figure 8: Testing CO line inside,

part 1 49

Figure 9: Testing CO line, part 2 50

If the VFD is blank 51

Figure 10: Diagnosing VFD problems 51

Cord and handset problems 52

Figure 11: Diagnosing handset

problems 52

Card reader troubleshooting 53

Figure 12: Card reader troubleshooting 54

Coin path troubleshooting 55

Figure 13: Indications of coin problems 55

Figure 14: Craft interface coin codes 56

Figure 15: Validator jam (Error 67) 57

Figure 16: Escrow jam (Error 68) 58

Coin box jams 59

Security PCP fault indications 59

Error messages 59

Coin box discrepancies 60

Datajack telephony PCP power 61

Figure 17: Datajack shorting loop 62

ts_Book Page vi Tuesday, February 16, 1999 9:30 AM

Table of contents

vii

Millennium terminals pocket troubleshooting guide

Terminal alarm messages 63

Maintenance warning 63

Alarms list 63

Craft interface error codes 81

Maintenance warning 81

Errors list 81

Documentation 94

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viii

Table of contents

Issue: 03.01 Status: Standard Date: June 1998

ts_Book Page viii Tuesday, February 16, 1999 9:30 AM

Millennium terminals pocket troubleshooting guide

About this guide

This guide contains information to help op-

erating company (telco) maintenance per-

sonnel to troubleshoot all types and

vintages of Millennium terminals.

In this guide

Aboutthisguide

describeswhothisguide

is designed for and what it includes.

Beforeyou start

describes whatyou need

to know before you start working on a

terminal, what procedures and steps are

required to prepare the terminal for mainte-

nance, and what to do when you are

finished working inside the terminal.

Using the craft interface

describes how

to use the built-in troubleshooting tool,

which is used to run self-tests on terminal

functions, to download tables, and to

upload call detail records (CDRs).

Troubleshooting

describes processes

and uses flow charts to pinpoint trouble-

shooting actions for terminal problems.

ts_Book Page 1 Tuesday, February 16, 1999 9:30 AM

— About this guide

Issue: 03.01 Status: Standard Date: June 1998

Alarm messages

lists the alarm

messagessentto theMillenniumManager

by a terminal experiencing problems with

its hardware or functions. These

messages provide a place to start trouble-

shooting, and include corrective actions.

Error codes

lists the error codes

displayed by the terminal when the craft

interface encounters problems. Each error

code has a description of the problem and

a suggested action procedure.

Other information

The information contained in this guide, as

well as specific installation and replace-

ment procedures are documented in

Millennium terminals documentation suite.

Security precautions

This book has been created in a handy-to-

carry size for your convenience.

Ensure the guide is kept in a secure place,

either on your person or in a secured tool

box. The information contained within this

guide is sensitive to use for fraud and/or

vandalism activities.

ts_Book Page 2 Tuesday, February 16, 1999 9:30 AM

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