For the tightening torques of the other parts of the Ossby bicycle, please
contact us through our website www.ossby.com.
WARRANTY AND AFTER SALES SERVICE
This document is issued as a guarantee of the quality of the OSSBY CURVE
bicycle and gives the right to repair any possible original defect in the bicycle,
including spare parts and labour, for a period of 24 months from the date
of purchase.
To exercise your warranty rights, it will be essential to have a valid proof of
purchase in your possession. This warranty will take effect from the date of
purchase and will apply only to the original owner, and therefore, is non-
transferable. This guarantee only applies to OSSBY bicycles purchased
through its website www.ossby.com or from our authorized dealer network.
The guarantee does not include defects that occur as a result of misuse,
negligence, blows, improper manipulations and any cause of force majeure
or other than its normal and correct use. The Ossby Curve bicycle is built to
be used in an urban environment and urbanised roads.
The warranty does not cover possible flaws in paint, chrome or general
finish caused by exposure or contact with corrosive agents. Damages
caused by the installation of parts or accessories not originally designed for
the Ossby are also not covered.
Installation, adjustment, tune-up, cleaning, etc., as well as the replacement
of parts that, by their very nature, are subject to wear and tear due to normal
use and / or operation, such as cameras, are excluded from this guarantee,
some examples being wheels, brakes, etc.
In the event that it is necessary to replace the frame, we will replace it in the
original colour whenever possible. If a colour is out of stock, Ossby will
contact the customer to propose a change for another colour.
To exercise your warranty right
Contact OSSBY through its website (www.ossby.com) in the form enabled
for incidents and warranty. Explain what is the problem that has arisen, how
it has occurred, and attach images of the damaged area to facilitate the
assessment.
From the receipt of this message, a first assessment will be made and if
necessary, the bicycle will need to be returned to our factory for a second
assessment. OSBBY will initially cover shipping costs.
In the event that a manufacturing defect is found, the bicycle will be repaired
at no additional cost. If it is found that the problem was caused by another
cause, the transport and repair costs will be borne by the customer.
Return guarantee
If for any reason you are not satisfied with your product purchased over the
Internet, you have a period of fourteen calendar days, counting from the
date of delivery of the product, to return it. The bike must be in the same
condition as it was in when delivered. In this case, the return shipping costs
will be borne by the buyer.
Before initiating a return, the customer must contact OSSBY within the
indicated period by email where the return process will be indicated. Any
return without this prior communication will not be accepted by OSSBY. To
