Next Best Thing to Nature!
Customer Care
Thank you for choosing this Reptile One product.
Your Reptile One product is covered for parts and labour for 1 year from the date of purchase as detailed in the terms of the guarantee
below. For any inquiries or concerns regarding this product or any of our products, please do not hesitate to contact your local Reptile
One Retailer or visit Reptile One Customer Care online via the website listed below.
Customer Care Online: www.reptileone.com.au
Australian Consumer Law.
In Australia the Reptile One guarantee applies in addition to the guarantees that can not be excluded under the Australian Consumer Law.You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
About this Guarantee
The Manufacturer or Distributor, of Reptile One goods, is collectively known herein as “Reptile One”. Please refer to contact details for Reptile One below or on the
applicable Reptile One website. Any product that is covered by its own guarantee (as enclosed with the product) is subject to the conditions of that guarantee.
The benefits given to the purchaser, under guarantee, are in addition to all other statutory rights and remedies which the purchaser has in respect of products under
legislation in the applicable country of purchase. This guarantee shall not affect any such rights and should be read subject to such legislation.
Terms and conditions of your Reptile One Guarantee
1. The Reptile One guarantee becomes effective from the date of purchase.
2. You must provide the proof of purchase before any repair or replacement of your Reptile one product is considered when requesting a guarantee claim.
3. All products subject to guarantee claim should be prepared for transportation in the original packaging or other comparable packaging which offers the same
degree of protection.
4. Where products are repaired or replaced under guarantee, these products are guaranteed for the remainder of the original guarantee period, where permitted
by local law.
5. Where claims on inspection reveal goods are in normal working order, Reptile One will request reimbursement of all reasonable costs incurred.
6. Where Reptile One determines the products are being used in a manner contrary to the intended purpose/use, instructions, specifications or this guarantee,
Reptile One reserves the right to terminate the guarantee and will provide written notice to the purchaser.
What is covered:
1. Reptile One warrants to the purchaser, for 1 Year from date of original purchase, to repair or replace products where fault is found due to defective materials or
faulty workmanship and where goods do not operate in accordance with the instructions.
2. The guarantee covers any other products as enclosed with the product unless those products are provided with their own guarantee.
3. The guarantee covers the Terrarium against gluing breakdown resulting in leakage.
What is not covered
Where permitted by local law, the following exclusions and limitations apply in regard to the guarantee:
1. Glass or Acrylic scratching, for whatever reason caused after purchase.
2. Glass breakage for whatever reason after purchase unless it is established that the breakage was caused prior to purchase.
3. Product guarantee claims where fault is due to, but not limited by a) misuse b) neglect c) abuse d) fire or flood e) normal wear and tear f) accidental breakage g)
Acts of God h) mains voltage fluctuation or supply problems i) connection to any voltage other than what is stated on the rating plate j) modification or tampering
to electrical cord or plug, k) vermin, insects or foreign objects l) liquid spillage or submersion of goods not designed to sustain such use or duress.
4. Where inspections reveal the products are in normal working order including where noise or vibration is consistent with normal product operation.
5. Attempted repairs or modifications by unauthorised persons, including but not limited to the drilling of holes in the terrarium glass by unauthorised persons.
6. Where the product’s factory rating plate has been removed, altered, damaged or is rendered illegible.
7. Where products are not installed, operated or maintained in accordance with Reptile One’s product instructions, specifications or this guarantee.
8. Replacement or repair of worn consumables such as: suction cups, filter media/cartridges, impellers and shafts, light tubes, lamps, bulbs and starters.
9. Replacement of lost products, parts or components.
10. Costs associated with products transportation, removal, installation, postage or cost of insurance.
11. Any damage incurred whilst installing, transporting or moving the goods.
12. Subject to certain local statutory rights and obligations to the contrary, and this guarantee shall not affect those rights or obligations, where, to the full extent
permitted by law: 1. all express and implied warranties and conditions under statute or general law, are expressly excluded and Reptile One, where permitted,
will limit liability as follows and at Reptile One’s option to: in regard to products either a) the replacement of goods or supply of equivalent goods b) the repair of
products or the cost of replacing the products OR of acquiring equivalent products OR in regard to services either c) the re-supply of services d) the cost to re-supply
services. 2. Reptile One will not be liable for any loss or damage, including consequential loss or damage either directly or indirectly, or for any incidental expenses,
of any kind, and in any way whatsoever.
Reptile One may be contacted in:
Australia Hong Kong New Zealand United Kingdom
Kong’s (Aust.) Pty. Limited Kong’s Aquarium Supplies Co., Ltd Kong’s (NZ) Limited Kong’s (UK) Limited,
PO Box 863, Ingleburn No 31, 3/F Thriving Industrial Centre PO Box 15 - 183, Tauranga C/O Aqua Pacific UK Ltd.
1890 NSW Australia 26-38 Sha Tsui Road, Tsuen Wan, 3015 New Zealand PO Box 268
www.reptileone.com.au Hong Kong www.aquaone.co.nz Romsey Hampshire, SO51 0WW
www.aquaone.co.hk United Kingdom
www.aquaone.co.uk
Reptile One Terrarium Guarantee 1 Year 2018
reptile one 1 Year Guarantee
