Smart Technologies SMART kapp iQ Pro 55 Service-Handbuch

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ADMINISTRATOR’S GUIDE

FOR SMARTKAPPiQ PRO™ 55, 65, 65-V2 AND 75 INTERACTIVE FLAT PANELS

smarttech.com/kb/171000

Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Keep the following information available in case you need to contact SMART Support.

Serial number:

Date of purchase:

この装置は、クラスA情報技術装置です。この装置を家庭環境で使用すると電波妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよ

う要求されることがあります。

VCCI-A

Trademark notice

SMARTkapp, SMARTkappiQ, SMARTkappiQ Pro, PenID, DViT, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of

SMARTTechnologiesULC in the U.S. and/or other countries. Apple, App Store, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other

countries. Google, Google Play, Android and Chrome are trademarks of Google Inc. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of

such marks by SMARTTechnologiesULC is under license. All other third-party product and company names may be trademarks of their respective owners.

translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change

without notice and does not represent a commitment on the part of SMART.

This product and/or use thereof is covered by one or more of the following U.S. patents:

www.smarttech.com/patents

12/2016

i smarttech.com/kb/171000

Important information

WARNING

lFailure to follow the installation instructions shipped with the interactive flat panel could

result in injury and product damage which may not be covered by the warranty.

lDo not open or disassemble the interactive flat panel. You risk electrical shock from the high

voltage inside the casing. Opening the casing also voids the warranty.

lDo not stand (or allow children to stand) on a chair to touch the surface of the interactive flat

panel. Rather, mount the product at the appropriate height.

lTo reduce the risk of fire or electric shock, do not expose the interactive flat panel to rain or

moisture.

lIf the interactive flat panel requires replacement parts, make sure the service technician

uses replacement parts specified by SMARTTechnologies or parts with the same

characteristics as the original.

lEnsure that any cables that cross the floor to the interactive flat panel are properly bundled

and marked to avoid a trip hazard.

lDo not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not

be covered by the warranty.

lDo not place heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by the warranty.

lUseonly extension cords and outlets that can fully accommodate the interactiveflatpanel’s

polarized plug.

lUse the power cable provided with the interactiveflatpanel. If a power cable is not

supplied, contact your supplier. Use only power cables that match the AC voltage of the

power outlet and that comply with your country’s safety standards.

lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

lDo not move or mount the interactiveflatpanel by connecting rope or wire to its handles.

The interactiveflatpanel is heavy, and failure of the rope, wire or handle could lead to

injury.

IMPORTANT INFORMATION

ii smarttech.com/kb/171000

lUse only VESA®-approved mounting hardware.

lDisconnect all of the interactiveflatpanel’s power cables from the wall outlet and seek

assistance from qualified service personnel if any of the following occur:

oThe power cable or plug is damaged

oLiquid is spilled into the interactiveflatpanel

oObjects fall into the interactiveflatpanel

oThe interactiveflatpanel is dropped

oStructural damage, such as cracking, occurs

oThe interactiveflatpanel behaves unexpectedly when you follow operating

instructions

lThe pens on this product use an adhesive containing nonylphenol ethoxylate, a candidate

substance of very high concern under the EU REACH Regulation (EC) 1907/2006.

مﺪﺨﺘﺴﺘمﻼﻗﻷاةدﻮﺟﻮﻤﻟاﻲﻓاﺬﻫﺞﺘﻨﻤﻟاةدﺎﻤﺔﻘﺻﻻيﻮﺘﺤﺘﻰﻠﻋلﻮﻨﻴﻔﻠﻴﻨﻮﻨ،تﻼﻴﺴﻛﻮﺜﻴإﻲﻫوةدﺎﻤﺔﺤﺷﺮﻤنأنﻮﻜﻴﺎﻬﻟةرﻮﻄﺨةﺮﻴﺒﻛﺎًﻘﻓوﺔﺤﺋﻼﻟ

REACH دﺎﺤﺘﻼﻟﻲﺒوروﻷاﻢﻗر (EC)1907/2006.

Las plumas de este producto utilizan un adhesivo que

contiene etoxilato de nonilfenol, una sustancia candidata

de muy alto riesgo según el Reglamento REACH de la UE

(CE) 1907/2006.

Pera na tomto produktu využívají lepidlo obsahující

nonylfenol ethoxylát, což je dle nařízení (ES) REACH

1907/2006 látka vzbuzující mimořádné obavy.

Pennene på dette produkt anvender et klæbemiddel der

indeholder nonylphenolethoxylat, et stof der er særligt

problematiske under EU REACH forordningen (EF)

1907/2006.

Die Stifte dieses Produkts verwenden einen Klebstoff mit

Nonylphenolethoxylat, einem Stoff der nach Artikel 59

der Verordnung (EG) Nr. 1907/2006 (REACH) auf der

Liste der Stoffe mit einem beträchtlichen Risiko steht.

Οι πένες αυτού του προϊόντος χρησιμοποιούν μια

κολλητική ουσία που περιέχει αιθοξυλιω μένη

εννεϋλοφ αινόλη, μια υποψ ήφ ια ουσία που προκαλεί

πολύ μεγάλη ανησυχία σύμφ ω να με τον Κανονισμό

REACH της ΕΕ (ΕΚ) 1907/2006.

Los rotuladores de este producto emplean un adhesivo

que contiene etoxilato de nonilfenol, una sustancia

candidata de gran preocupación según la regulación

REACH de la UE (CE) 1907/2006.

이 제품의 펜은 EU REACH Regulation (EC)

1907/2006에 의해 고위험성우려 후보물질로 지정된

노닐페놀 에톡시레이트가 함유된 접착제를 사용합니

다.

Voor de stiften in dit product wordt gebruik gemaakt van

een kleefstof met nonylfenolethoxylaat, een

zeerzorgwekkende stof op dekandidaatslijst volgens de

Europese REACH-richtlijn (EG) 1907/2006.

Pennene som følger med dette produktet bruker et

klebestoff som inneholdernonylfenoloksetylat, et stoff

det er ytret stor bekymring for iEU REACH Regulation

(EC) 1907/2006.

Pióra na tym produkcie używają kleju zawierającego

etoksylan nonylofenolu, substancję z listy kandydackiej

wzbudzającą duże obawy na mocy unijnego

Rozporządzenia REACH (WE) 1907/2006.

As canetas neste produto usam um adesivo contendo

nonilfenol etoxilado, uma substância candidata que

suscita elevada preocupação no âmbito do

regulamento EU REACH (EC) 1907/2006.

В пишущих ручках да нного изде лия исполь зуется

кле й,содержа щий оксиэтилированный нонилф е нол

―кандида т на включе ние в списки особо опа сных

ве ще ств в соотве тствии с Регла ме нтом ЕС

относитель но пра вил ре гистра ции,оценки,

са нкционирования и огра ниче ния исполь зования

химиче ских ве ще ств (REACH) 1907/2006.

IMPORTANT INFORMATION

iii smarttech.com/kb/171000

Tämän tuotteen kynissä on liimaa, joka sisältää

nonyylifenolietoksylaattia, joka on erityinen huolenaihe

EU REACH-asetuksen (EY) 1907/2006 mukaan.

Les crayons de ce produit utilisent un adhésif contenant

des éthoxylates de nonylphénol, substance

extrêmement préoccupante en vertu du règlement

REACH de l'UE (CE) 1907/2006.

Ezen a terméken a tollak egy nonil-fenol-etoxilátot

tartalmazó ragasztót használnak.Ez az anyag az

1907/2006/EK REACH-rendelet értelmében különös

aggodalomra okot adó.

Le penne di questo prodotto utilizzano un adesivo

contenente etossilato di nonilfenolo, una sostanza

candidata estremamente problematica ai sensi del

regolamento REACH dell'UE (CE) 1907/2006.

この製品のペンには、EUのREACH規則（EC）No

1907/2006で定められている高懸念物質候補であるノ

ニルフェノールエトキシレートを含む接着剤が使用

されています。

Pisala na tem izdelku uporabljajo lepilo, ki vsebuje

nonilfenol etoksilat, ki se uvršča med snovi, ki morda

vzbujajo zelo veliko skrb v skladu z Uredbo EU (ES)

1907/2006 REACH.

De inkluderade pennorna för denna produkt använder

ett bindemedel som innehållernonylfenoletoxylat, som

är föremål för bekymmer enligt EU REACH förordning

(EG) 1907/2006.

Bu üründeki kalemler, AB REACH Yönetmeliği(EC)

1907/2006 uyarınca son derece endişe uyandıran

madde adayı nonilfenol etoksilat içeren bir yapıştırıcıyı

kullanmaktadır.

本产品所用之墨笔采用之黏胶含有壬基酚聚氧乙烯醚

（nonylphenol ethoxylate），根据欧盟REACH法规

（EC）1907/2006，此化学物为极受关切化学物名单上

之候选化学物之一。

本產品所用之墨筆採用之黏膠含有壬基酚聚氧乙烯醚

(nonylphenol ethoxylate)，根據歐盟 REACH 法規 (EC)

1907/2006，此化學物為極受關切化學物名單上之候選

化學物之一。

CAUTION

lBefore you clean the interactive flat panel’s screen, shut down or disconnect the computer.

Otherwise, you may scramble the desktop icons or inadvertently activate applications when

you wipe the screen.

lAvoid setting up and using the interactive flat panel in an area with excessive levels of dust,

humidity and smoke.

lDust buildup on the camera windows and reflective tape will degrade touch performance.

SMART recommends that you inspect the camera windows and reflective tape for buildup

and clean weekly.

lMake sure an electrical socket is near the interactive flat panel and remains easily

accessible during use.

lThe interactive flat panel should be used only with European TN and TT power distribution

systems.

It is not suitable for older, IT-type power distribution systems found in some European

countries. “This system (IT-type) is widely used isolated from earth, in some installations in

France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral

not distributed, at 230V line-to-line.” (IEC 60950:1999)

Contact qualified personnel if you’re uncertain of the type of power system available where

you’re installing the interactive flat panel.

IMPORTANT INFORMATION

iv smarttech.com/kb/171000

lThe accessory slot’s maximum available power is 60 W. The slot is not a limited power

source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy

the fire enclosure requirements of IEC60950-1.

lYou must connect the USB cable that came with the interactive flat panel to a computer that

has a USB compliant interface and that bears the USB logo. In addition, the USB source

computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or

UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the

interactive flat panel.

IMPORTANT

lThe following are the maximum power requirements for the interactiveflatpanel (including

the power requirements for the accessory slot):

Model Power requirements

SMARTkappiQ Pro™ 55 90V to 240V AC, 50 Hz to 60 Hz, 134 W

SMARTkappiQ Pro 65 100V to 240V AC, 50 Hz to 60 Hz, 199 W

SMARTkappiQ Pro 65-V2 100V to 240V AC, 50 Hz to 60 Hz, 189 W

SMARTkappiQ Pro 75 100V to 240V AC, 50 Hz to 60 Hz, 315 W

lFor additional requirements and other information, refer to the interactiveflatpanel’s

specifications (see Resources for decision makers on page10).

Federal Communication Commission

interference statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not

cause harmful interference,and (2) this device must accept any interference received, including interference that may cause

undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC

Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This

equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the

instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will

not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the

following measures:

lReorient or relocate the receiving antenna.

lIncrease the separation between the equipment and receiver.

lConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.

lConsult the dealer or an experienced radio/TV technician for help.

IMPORTANT INFORMATION

v smarttech.com/kb/171000

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the

user’s authority to operate this equipment.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

5.15–5.25 GHz frequency band operation is restricted to indoor use only. Outdoor operations in the 5150~5250 MHz are

prohibited.

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should

be installed and operated with minimum distance 20 cm between the radiator and your body.

Note: The country code selection is for the non-U.S. model only and is not available to all U.S. models. Per FCC regulations, all

Wi-Fi products marketed in U.S. must be fixed to U.S. operation channels only.

Industry Canada statement

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This

device may not cause harmful interference, and (2) this device must accept any interference received, including interference

that may cause undesired operation.

Ce dispositif est conforme à la norme CNR-210 d’Industrie Canada applicable aux appareils radio exempts de licence. Son

fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce

dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.

Caution

(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to

co-channel mobile satellite systems;

(ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the

e.i.r.p. limit; and

(iii) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p.limits specified for

point-to-point and non point-to-point operation as appropriate.

(iv) Users should also be advised that high-power radars are allocated as primary users (i.e., priority users) of the bands 5250-

5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.

Avertissement

Le guide d’utilisation des dispositifs pour réseaux locaux doit inclure des instructions précises sur les restrictions

susmentionnées, notamment :

(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de

réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;

(ii) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se

conformer à la limite de p.i.r.e.;

(iii) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de

p.i.r.e.spécifiée pour l’exploitation point à point et non point à point, selon le cas.

(iv) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés

utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces radars

pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.

Radiation exposure statement

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be

installed and operated with minimum distance 20 cm between the radiator and your body.

IMPORTANT INFORMATION

vi smarttech.com/kb/171000

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet

équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.

vii smarttech.com/kb/171000

Contents

Important information i

Federal Communication Commission interference statement iv

Industry Canada statement v

Chapter 1: Welcome 1

About this guide 1

About the interactiveflatpanel 2

About the SMARTkapp app 8

About SMART software 9

Resources for administrators 9

Resources for others 10

Chapter 2: Mounting the interactiveflatpanel 11

Before mounting the interactiveflatpanel 11

Mounting the interactiveflatpanel vertically 13

Mounting multiple interactiveflatpanels 13

Choosing a location 13

Choosing a height 14

Chapter 3: Connecting power and devices 15

SMARTkappiQ Pro 55 and 65 connectorpanel 15

SMARTkappiQ Pro 65-V2 and 75 connectorpanel 16

AM 30 connector panel 18

Connecting power 19

Connecting a computer to the AM30 appliance 19

Connecting a computer to the interactive flat panel 20

Connecting external speakers 21

Chapter 4: Setting up the interactiveflatpanel 23

Turning on the interactiveflatpanel and roomcomputer for the first time 24

Enabling the Whiteboard library 25

Installing SMART MeetingPro software 25

Switching between input sources 25

Displaying multiple input sources 26

Configuring the network 26

Chapter 5: Maintaining the interactiveflatpanel 29

Resetting the interactiveflatpanel and AM30 30

Updating firmware and software 30

CONTENTS

viii smarttech.com/kb/171000

About the Beta Channel for system software updates 33

Connecting to a network 36

Adding or removing apps from the launcher 37

Using SMART Settings 38

Cleaning and maintaining the interactiveflatpanel 40

Removing and transporting the interactiveflatpanel 43

Chapter 6: Troubleshooting 45

Resolving issues with the SMARTkapp app 46

Resolving issues with the interactiveflatpanel 46

Resolving issues with apps 51

Resolving Screen Share issues for Apple devices 54

Resolving Screen Share issues for Android mobile devices 57

Resolving Screen Share issues for Chrome browser or Chromebook 60

Resolving Screen Share issues for Windows computers 62

Using SMART software to resolve issues 65

Appendix A: Using the SMARTkappiQ Pro on-screen display menu 67

Appendix B: Adjusting the SMARTkapp iQ Pro settings 69

About device 69

Diagnostics 70

Language 71

Country 71

Security 71

Wi-Fi 72

Advanced Wi-Fi options 73

Ethernet 73

Date & time 74

Usage Data 74

Auto Update 74

Launcher 75

SMARTkapp Whiteboard 75

Screen Share [beta] 76

Appendix C: Configuring the network 77

Network ports 77

Appendix D: Supported devices for Screen Share 79

Supported Apple devices and operating systems 79

Supported Android devices and operating systems 79

Appendix E: Remotely managing the interactiveflatpanel 81

Connecting a computer to the interactiveflatpanel 81

Configuring the computer’s serial interface settings 82

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