SMART Room System SRS-LYNC-XS Service-Handbuch

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SMARTRoomSystem™

for Microsoft®Lync®

ADMINISTRATOR’S GUIDE

FOR MODELS SRS-LYNC-XS, SRS-LYNC-S, SRS-LYNC-M, SRS-LYNC-M-DUAL, SRS-LYNC-LANDSRS-LYNC-XL

FEATURING SMARTBOARD®8055i-G5, 8070i-G4 AND 8084i-G4INTERACTIVE FLAT PANELS

smarttech.com/kb/170819

Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

FCC warning

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and

can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio

communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the

interference at his own expense.

Trademark notice

SMARTRoomSystem, SMARTBoard, SMARTMeetingPro, SMARTInk, DViT, smarttech, the SMART logo and all SMART taglines are trademarks or registered

trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Microsoft, Windows, Lync, Outlook, PowerPoint and Office365 are either registered

trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel and vPro are trademarks or registered trademarks of Intel Corporation

or its subsidiaries in the U.S. and other countries. DameWare is a registered trademarks of SolarWinds Worldwide, LLC. VNC is a registered trademark of

RealVNC Ltd. in the U.S. and in other countries. “HDMI” and all associated logos are trademarks of HDMI Licensing, LLC. All other third-party product and company

names may be trademarks of their respective owners.

translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change

without notice and does not represent a commitment on the part of SMART.

This product and/or use thereof covered by one or more of the following U.S. patents.

www.smarttech.com/patents

01/2015

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Important information

WARNING

lFailure to follow the installation instructions shipped with your SMART product could result in

personal injury and product damage which may not be covered by your warranty.

lEnsure your installation complies with local building and electrical codes.

lDo not open or disassemble the SMART product. You risk electrical shock from the high

voltage inside the casing. Opening the casing also voids your warranty.

lDo not stand (or allow children to stand) on a chair to touch the surface of your SMART

product. Rather, mount the product at the appropriate height.

lTo reduce the risk of fire or electric shock, do not expose your SMART product to rain or

moisture.

lIf your SMART product requires replacement parts, make sure the service technician uses

replacement parts specified by SMARTTechnologies or parts with the same characteristics

as the original.

lEnsure that any cables extending across the floor to your SMART product are properly

bundled and marked to avoid a trip hazard.

lDo not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not

be covered by your warranty.

lDo not place any heavy objects on the power cable. Damage to the cable could cause

shock, fire or product damage which may not be covered by your warranty.

lUseonly extension cords and outlets into which this product’s polarized plug can be fully

inserted.

lUse the power cable provided with this product. If a power cable is not supplied with this

product, please contact your supplier. Use only power cables that match the AC voltage of

the power outlet and that comply with your country’s safety standards.

lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

IMPORTANT INFORMATION

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lDo not move or mount the interactive flat panel by connecting rope or wire to its handles.

Because the interactive flat panel is heavy, rope, wire or handle failure could lead to

personal injury.

lUse SMART supplied mounting hardware or hardware that is designed to properly support

the weight of your product.

lDisconnect all power cables for your interactive flat panel from the wall outlet and seek

assistance from qualified service personnel when any of the following occurs:

oThe power cable or plug is damaged

oLiquid is spilled into the interactive flat panel

oObjects fall into the interactive flat panel

oThe interactive flat panel is dropped

oStructural damage such as cracking occurs

oThe interactive flat panel behaves unexpectedly when you follow operating

instructions

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Contents

Important information i

Chapter 1: Welcome 1

About this guide 2

About your room system 2

Resources for administrators 8

Resources for others 9

Chapter 2: Maintaining your room system 11

Recommended tools 12

Turning off your room system 13

Maintaining the interactive flat panels 13

Maintaining the console 20

Maintaining the camera 20

Maintaining the microphones 21

Maintaining the speakers 21

Checking your room system cable connections 21

Checking your room system installation 21

Removing and transporting your room system 22

Chapter 3: Maintaining software and firmware 23

Updating software and firmware 23

Enabling the Room PC View feature 24

Chapter 4: Remotely monitoring your roomsystem 25

Installing the LyncRoomSystem Administrative WebPortal 25

Using the LyncRoomSystem Administrative WebPortal 25

Chapter 5: Remotely managing your roomsystem 29

Configuring your room system 30

Remotely managing your room system 31

Security 33

Ports 34

Intel MEBx controls 35

References 38

Chapter 6: Troubleshooting 39

Resolving hardware issues 40

Resolving software issues 50

Testing your room system 52

CONTENTS

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Appendix A: Using the Lync Admin Console and SMARTSettings 55

Accessing the Lync Admin Console and SMARTSettings 55

Lync Admin Console controls 56

SMARTSettings controls 61

Appendix B: Using the interactive flat panel on-screen display menus 65

Using the SMARTBoard 8055i-G5 interactive flat panel on-screen display menu 65

Using the SMARTBoard 8070i-G4 interactive flat panel on-screen display menu 70

Using the SMARTBoard 8084i-G4 interactive flat panel on-screen display menu 77

Appendix C: Resetting the room system to factory defaults 87

Appendix D: Hardware environmental compliance 89

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and

BatteryDirectives) 89

Batteries 89

More information 89

Index 91

Chapter 1

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Chapter 1: Welcome

About this guide 2

About your room system 2

Features 2

Integration with Lync 2

Simple startup 2

Automatic sharing of video and audio 3

Collaboration 3

Presence detection 3

Components 3

SMARTBoard interactive flat panels 4

Lync appliance 4

Console 5

Camera 5

Table microphones and audio processor 5

Speakers 5

Video connection harness 5

SMARTRoomSystem USBBridge 6

Accessories 6

Additional table microphones 6

Wall stand kit 6

Comparing room sizes 7

Resources for administrators 8

Setup guide 8

Support center and knowledge base 8

Resources for others 9

Resources for decision makers 9

Resources for installers 9

Resources for users 10

This chapter introduces you to this guide and your SMARTRoomSystem™ for Microsoft®Lync®.

CHAPTER 1

WELCOME

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About this guide

This guide explains how to administer your SMARTRoomSystem. It includes the following

information:

lHow to maintain your room system’s hardware for years of use

lHow to remotely monitor and manage your room system

lHow to troubleshoot issues with your room system

This guide in intended for individuals who are responsible for administering room systems in their

organizations. Other documentation and resources are available for individuals who are

responsible for installing room systems and individuals who use room systems.

About your room system

Your room system features one or two SMARTBoard® interactive flat panels, a Lync appliance, a

tabletop console, a high-definition camera, microphones, speakers and cables for use with an

optional computer.

Using the installed Lync Room System software, users can start a meeting and connect with other

individuals or meeting rooms with a single tap on the console or the interactive flat panels. They

can write or draw on the interactive flat panels using the whiteboard feature, connect an optional

computer to share its screen and share files with connected individuals and meeting rooms in real

time.

Features

Your room system includes the following features.

Integration with Lync

The SMARTRoomSystem integrates with your organization’s existing Lync infrastructure, enabling

users to schedule meetings, remotely join meetings, and share MicrosoftPowerPoint® files using

the Lync client software already installed on their computers.

Simple startup

After the room system turns on, the console and the interactive flat panels show the meeting

room’s schedule, including when the meeting room is booked and when it’s available. Users can

start a scheduled meeting by pressing the meeting’s block in the schedule on either the console or

the interactive flat panels. Lync Room System software enables users to connect to remote

participants and shares video and audio.

CHAPTER 1

WELCOME

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Alternatively, users can start ad hoc meetings or whiteboard sessions with a single press of the

console or interactive flat panels.

Automatic sharing of video and audio

When users start or join meetings, the room system shares video and audio automatically without

requiring any manual setup on the users’ part. The room system’s high definition camera,

microphones and speakers facilitate communication during the meeting.

Collaboration

Using Lync Room System software’s whiteboard feature, users can write or draw notes on the

interactive flat panels, automatically sharing with remote participants. Users can also write or draw

over PowerPoint files attached to the scheduled meeting as well as connect their laptops or a

room computer to share and interact with the computers’ displays.

Presence detection

The interactive flat panels have presence detection sensors that can detect people up to 16' (5 m)

away. If the sensors detect people in the meeting room, the room system turns on. If the sensors

don’t detect people in the meeting room for a specified period of time, the room system enters

Standby mode.

Components

Your room system consists of the following major components:

Part no. Description Room sizes

SBID 8055i-G5 SMARTBoard 8055i-G5 interactive flat panel Extra small

Medium with dual panels (×2)

SBID 8070i-G4 SMARTBoard 8070i-G4 interactive flat panel Small

Large (×2)

SBID 8084i-G4 SMARTBoard 8084i-G4 interactive flat panel Medium

Extra large (×2)

AM70-L Lync appliance All

CP311 Console All

CAM301 Camera All

MIC500 Table microphones All

MIX500 Audio processor All

CSR500 Speakers All

1019403 Video connection harness All

SRS-USB Bridge SMARTRoomSystem USBBridge All

CHAPTER 1

WELCOME

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NOTES

lThis guide documents room systems with SMARTBoard 8055i-G5, 8070i-G4 and 8084i-G4

interactive flat panels. For information on room systems with SMARTBoard 8055i

interactive flat panels, see the

SMARTRoomSystem for Lync setup and maintenance

guide

(smarttech.com/kb/170450).

lOther, minor components are documented elsewhere in this guide.

SMARTBoard interactive flat panels

SMARTBoard interactive flat panels feature SMART’s proprietary

DViT® (DigitalVisionTouch) technology on a 16:9 LCD screen with

e-LED backlight. DViT technology enables users to do the

following:

lInteract with content by pressing it with their fingers

lWrite digital ink using their fingers or one of the provided pens

lErase digital ink using their fists, their palms or the provided

eraser

During a meeting, the interactive flat panels show video, shared PowerPoint files, and video input

from optionally connected computers. In addition, users can use the whiteboard feature to record

notes and share them with others.

For information on which interactive flat panel model is included with your room system and the

differences between these models, see

Comparing room sizes

on page7.

Lync appliance

The Lync appliance includes Lync Room System software as well as SMARTProductDrivers. Lync

Room System software enables users to start, join and facilitate meetings and connect with others

through your organization’s Lync infrastructure. SMARTProductDrivers enables the touch features

of the interactive flat panels and the operation of the all components in the room system.

In room systems with SMARTBoard 8055i-G5 interactive flat panels, the Lync appliance is installed

in an enclosure mounted to the wall behind the left interactive flat panel.

In room systems with SMARTBoard 8070i-G4 and 8084i-G4 interactive flat panels, the Lync

appliance is installed in a slot on the bottom of the left interactive flat panel.

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