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Q. Where will the vacuumed waste go?
A. It will be accumulated in the dustbag inside the machine. When the dustbag is full, replace it with a new dustbag. The designated
dustbag capacity for this machine is 4 Liters. Vacuum bags are not reusable, so please purchase as needed.
A. It is used to store any waste that the machine could not catch.
Q. Where can I check the serial number?
A. The serial number is located on the battery door of the machine. It will be next to "RIN" and start with "BC". You can also check the serial
number with the Whiz Connect app.
Q. What is the Secondary battery power button for?
A. When the secondary battery power button is on, you will be able to replace the battery if the main power is low during teaching or
autonomous cleaning. When using the machine, please make sure to turn on the secondary battery power button.
Q.Q. What is the Hopper tray for?
2. Autonomous cleaning / Teaching
Q. How do I distinguish the starting point and the finishing point?
A. Autonomous cleaning starts when the Home Location Code is scanned before cleaning. After cleaning is complete, the endpoint is
recognized according to the cleaning route stored in advance, and the machine returns to its starting point.
Q. If the machine bypasses obstacles (people/objects etc.) during autonomous cleaning, will the machine go back to clean the area
where obstacles were detected?
A. The machine will bypass the avoided area and return to its original cleaning route for cleaning. It does not have a function to return to the
place where the machine had bypassed.
Q. Can autonomous cleaning be done during night time (lights out)?
A. Yes, autonomous cleaning can be done in the dark.
Q. Can autonomous cleaning be done in areas where there is nobody around?
A. When using the autonomous cleaning mode, make sure that the operator can respond immediately when receiving an alert with the designated
smartphone app or the notification pager. Failure to comply may result in an accident to customers, third parties or surrounding objects.
Q. Are image data or video data saved on the machine?
A. Image/video is neither saved nor retrieved.
Q. When teaching a cleaning route, will reverse movements be memorized?
A. It will not remember reversed movements. However, if the bumper comes into contact with an obstacle during autonomous cleaning, it will
retract several centimeters to avoid danger.
Q. Can elevators be included in the teaching?
A. The use of the elevator cannot be included in the cleaning route when teaching or during autonomous cleaning.
Q. What safety functions are implemented for autonomous cleaning?
A. Multiple sensors identify steps, walls, and obstacles. If it comes into contact with an obstacle, the bumper will detect the contact and stop
immediately.
Q. Can deleted cleaning routes be recovered?
A. No, they cannot be recovered. Please reteach the cleaning route.
Q. Are there any tips for teaching a cleaning route?
A. ・ Avoid areas that may affect autonomous cleaning. (Whiz Operational Manual: Refer to 'Precautions when Teaching a Cleaning Route')
・Make an assessment of the cleaning route beforehand.
・Refrain from walking too fast and avoid sudden turns when teaching the cleaning route.
・Teach a cleaning route as straight as possible.
・Do a test run in advance and check that there are no problems with the cleaning route.
