VeriFone VX 820 Duet Benutzerhandbuch

Description of functions

Changing the paper roll on the VX820 DUET base station

Quick operation guide

To open, pull up the lock release lever on the paper

compartment. The cover will spring open and can be slid

into the housing. Remove the centre sleeve of the old

paper roll and clear the roll compartment of any dust and

paper debris. Insert the new thermal paper roll as shown in

the illustration. Unroll the end of the paper 5 cm past the

tear-off edge and hold firmly. Close the paper

compartment. The lock must click shut audibly!

Attention! Tear off the receipt paper by pulling downwards.

Unlocking the

paper compartment

cover

Bidirectional

magnetic strip reader

Individual menu

touch fields for

calling up functions (blue)

Chip card reader

Base station

Thermal printer

paper compartment Cancel key

Correction key

Confirmation key

VX820 DUET

Payment

Reversal Refund Tip

EUR

clos

Favourites

Receipt copy

Colour touchscreen

Contactless

card

Hold the

contactless card

here to be read

Please enter amount:

Connection diagram

LAN

TCP/IP (DSL)

analogue

TAE

ISDN

VX820

PIN-pad

USB-ISDN adapter

Exchanging the terminal

Old terminal:

Closeout

New terminal:

Connect (mains power last!)

Initialisation

Diagnostics 7

Send receipts from non-

transmitted offline payments

to the following fax number:

+49 (0)69 6630 5615-

Depending on the available data

transmission connection, only one of

the three illustrated data connections

is to be implemented (green or red

or blue).

Power

Base station

Purchase

Cards with chip must in principle be authorised on this terminal via the chip. In the case of a

reading error, the terminal will automatically prompt you to read the data by swiping the

magnetic strip reader, provided the bank has enabled the card for this.

In the case of credit cards with chip the decision is first made during the booking as to

whether the customer confirms the payment with signature or PIN number.

Blue: entries to be made by the customer.

Depending on the chip card being used, it is possible that additional inputs are expected by

the terminal. For example, an additional confirmation of the amount by the customer or the

switch to another language. Please follow the relevant messages in the display.

You can also call up all functions via the favourites list which is accessed by pressing

this field . The functions displayed (symbols) will depend upon your terminal's

range of functions. It is therefore possible that, deviating from these instructions, you will

have to scroll /several times) using the field to reach the desired function.

Purchase - via chip with PIN

Enter

amount

Receipt

printout

Key

Do not remove

card until

prompted!

Enter

Insert

card

Key

Purchase - via chip with signature

Enter

amount

Receipt

printout

Do not remove

card until

prompted!

Customer

signs

trader receipt

Insert

card

Key

Customer signs

trader receipt

Purchase - via magnetic strip reader with signature (ELV)

Enter

amount

Receipt

printout

Swipe

card

Key

Reversal / Tip

Reversal

Key

The factory setting for the cashier PIN is: 11 11 11 8

The factory setting for the manager PIN is: 22 22 22 Please change the PIN numbers.

Enter TA no.

from purchase

receipt

Receipt

printout

Enter

cashier

Insert card

Remove when

prompted

Field

A reversal is only possible when no closeout has taken place at the terminal since the booking

and no clearing has taken place by the card issuing bank (authorisation centre). Clearing is

normally carried out shortly after midnight, local time.

Swipe the card through the magnetic strip reader when the display prompts you to do so.

Enter

manager

Refund

Enter

amount

Receipt

printout

Do not remove

card until

prompted!

Insert

card

Field

Enter TA no.

from purchase

receipt

Tip

Enter

amount

of tip

Receipt

printout

Field

Key

The current limit is € 25.00.

Hold card

in front of

display

Hold card

in front of

display

Hold card

in front of

display

Hold card in

front of

display

Hold card in

front of

display

Key

Contactless

Receipt

printout

Purchase - over limit with signature

Enter

amount

Key

Customer signs

trader receipt

Enter

amount

Key

Purchase - below limit

Receipt

printout

(optional)

Receipt

printout

Purchase - over limit with PIN

Enter

amount

Key

Reversal

Enter TA no.

from purchase

receipt

Receipt

printout

Enter

cashier

Field

Key

Field

Refund

Enter

amount

Receipt

printout

Enter

cashier

Key

The configuration of the card can demand that it is additionally inserted into the terminal.

Reports

The end of day closeout should be performed once daily. Please note that it will no longer be

possible to reverse a previously made payment after the closeout!

End of day / closeout

Field

Total sales is a printed statement of the transactions since the last closeout. It is purely

informative and is not a substitute for the end of day statement!

Total sales (all receipts)

Total sales

statement

is displayed

Total sales

statement

is printed out

Enter

cashier

Key

Field Field

Key

End of day statement

is printed

Field Field

Enter

cashier

Field

Field Field

Field

Subtotal is a printed statement of the transactions since the last subtotal or closeout

(cashier shift statement).

Subtotal

statement is

displayed

Subtotal statement

is printed out

Kassierer-PIN

eingeben

Field

Last printout / duplicate copy

Enter

cashier

The last printout

is printed

out once more

as duplicate.

Field

System functions

The extended diagnostics has two functions:

1. To test the electronic connection to the network server.

2. To synchronise data between the terminal and the network server, e.g. adjust from

summer to winter time.

Extended diagnostics

Upon successful completion,

the diagnostics report is

printed out

Field Field Field Enter

cashier

Key

Field

Initialisation logs the terminal on to the network server.

Initialisation

Initialisation protocol

is printed out

Field Field Enter

cashier

Key

Field

Change cashier PIN

Change manager PIN

Field Enter

manager

Enter

manager

Key

Administration

Field

System

Field

Terminal PIN numbers

Field

Trader PIN

Field Field

The factory setting for the cashier PIN is: 11 11 11

The PIN should be changed every 90 days for security reasons!

Enter

manager PIN

new Re-enter

manager PIN

new

The factory setting for the manager PIN is: 22 22 22

Because the manager PIN can also be used as the cashier PIN, it must be changed from

the factory setting at least once even if it remains otherwise unused.

Key

Back to

main menu

Key

Back to

main menu

System functions

Field

Field Enter

cashier

Enter

Terminal PIN numbers

Field

Cashier PIN

Field

Enter

cashier PIN

new Re-enter

cashier PIN

new

System

Field

Administration

Feld

Die kartenbezogenen Fehlermeldungen kommen vom Autorisierungssystem der eingesetzten

Karte. Zu der Richtigkeit der Aussagen kann nur der Kartenherausgeber Auskunft geben.

Achten Sie bei einer Ablehnung der Karte bitte immer auf den Zusatztext vom

Kartenherausgeber. Er kann Ihnen wichtige Hinweise über das weitere Vorgehen geben.

Weiteres VorgehenMeldung

Zahlung nicht möglich

Karte ungültig

Geheimzahl falsch

Kunden bitten, mit anderem Zahlungsmittel zu

zahlen.

Kunden bitten, mit anderem Zahlungsmittel zu

zahlen.

Kunden bitten, die Geheimzahl zu prüfen, und

Transaktion neu starten.

Karte nicht zugelassen

Geheimzahl zu oft falsch

Vorgang abgelehnt

Storno nicht möglich

Systemfehler

Vorgang nicht möglich

Kunden bitten, mit anderem Zahlungsmittel zu

zahlen.

Kunde muss die Karte bei seinem Geldinstitut

wieder freischalten lassen.

Bitte Zusatztext vom Autorisierungssystem

auf dem Beleg beachten!

Daten aus der Buchung überprüfen und

Transaktion neu starten.

Bitte auf einen Zusatztext auf dem Beleg

achten, sonst B+S Hotline anrufen.

Karte kann im Moment nicht verarbeitet

werden. Vorgang evtl. später wiederholen.

Systemmeldungen

Card-related error messages come from the authorisation system for the card being used.

Only the institute that has issued the card can substantiate the accuracy of the message.

If a transaction is declined, always check the additional text provided by the card issuer.

This may contain important information on how to proceed.

Next stepsMessage

Payment not possible

Invalid card

Incorrect PIN

Ask customer to use an alternative payment method.

Ask customer to use an alternative payment

method.

Ask customer to check PIN, then start transaction

again.

Card declined

PIN entered incorrectly too

many times

Transaction declined

Reversal not possible

System error

Transaction not possible

Ask customer to use an alternative payment

method.

Customer needs to contact his/her financial

institution to arrange for the card to be unlocked.

Please check printout for clarifying message,

otherwise call B+S Hotline.

Check the input data, then start transaction again.

Please check printout for clarifying message from

authorising system.

Card cannot be processed at the moment. Please

try again later. Repeat the process later if necessary.

System messages

Sicherheit

Checkliste für Händler am POS

Vergleichen Sie immer die Unterschrift auf dem Beleg mit der auf der Karte.

Bitte prüfen Sie anhand der Kartenprägung den Gültigkeitszeitraum der Karte. Ist nur ein

Datum angegeben, ist die Karte bis zu diesem gültig.

Nutzen Sie die UV-Sicherheitsmerkmale bei Kreditkarten – sind keine UV-Sicherheits-

merkmale unter UV-Licht sichtbar, ist die Kreditkarte höchstwahrscheinlich gefälscht.

Lassen Sie den Kunden immer den Betrag lesen oder kontrollieren Sie diesen selbst noch

einmal, um Tastatureingabefehler vor Abschluss der Kartenzahlung zu erkennen.

Stellen Sie sicher, dass Ihre Kunden ungestört und unbeobachtet ihre PIN/Geheimzahl

eingeben können.

Vermeiden Sie soweit wie möglich die Aufbewahrung von Kartenbelegen oder

Kartendaten. Entsorgen Sie alte Belege so, dass die Daten darauf nicht in den Besitz von

Dritten gelangen können.

Verwahren Sie Ihr Terminal außerhalb der Ladenöffnungszeiten an einem sicheren Ort.

Lassen Sie keine unbefugten Personen an das Terminal.

Melden Sie einen Manipulationsverdacht am Terminal umgehend der Polizei und B+S.

Bitte achten Sie bei allen Kartentransaktionen (Kauf, Storno, Gutschrift) darauf, dass Sie

den als Händlerbeleg gekennzeichneten Beleg für sich behalten. Nur auf diesem Beleg

sind wichtige Daten für eventuelle Nachbuchungen oder für Auskünfte zum

Karteninhaber.

Weitere Sicherheitshinweise finden Sie auf unserer Homepage unter:

www.bs-card-service.com

Security

Checklist for merchant at POS

Always compare the signature on the receipt with the one on the card.

Please check the validity period of the card with the embossed dates. If only one date is

given, this represents the date of expiry.

Use the UV security features on credit cards: if no UV security features are visible under

UV light, it is highly probable that the card is a fake.

Always ask the customer to check the amount or at least do this yourself to identify any

keypad input error before the card payment goes through.

Ensure that your customers are able to concentrate on entering their PIN correctly and

without anyone else seeing.

Take all reasonable steps to avoid retaining receipts or card details. Dispose of old

receipts in such a way that the data on them can not come into the possession of third

parties.

Outside hours of business, store your terminal in a safe place.

Do not allow unauthorised persons to have access to the terminal.

If you suspect that the terminal may have been tampered with, please report this

immediately to the police and to B+S.

Ensure that that you keep the merchant copy of the receipt for all card transactions

(purchase, reversal, refund). This is the only record containing important data for any

subsequent charges or for identifying the cardholder.

For additional information about security, please visit our website:

www.bs-card-service.com

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