VeriFone VX820 Pin Pad Bedienungsanleitung

Terminal Guide

VeriFone

nVX520 with VX820 PIN Pad

nVX820 Duet

nVX680 3G

Getting Started

The VeriFone Terminal Guide will help you set up your terminal, understand your terminal’s

functionality, and troubleshoot common payment application and terminal issues.

Please note that terminal options may vary depending on the device and application you are using.

Contents

Navigating and Setting Up Your VeriFone Terminal

nVX520 with VX820 PIN Pad

nVX820 Duet

nVX680 3G

Transactions

nBasic Transactions (Credit and Debit Cards)

nBasic Transactions (Credit Card Only)

nContactless Payments Transactions

nGift Card and Stored Value Card Transactions (Optional)

Functions and Features

nBasic Functions and Features

nClerk Server Management

nReports

nSettling the Batch

Reference

nPrompts

nCommon Error Codes

nChip Card Error Codes

Navigating and Setting Up

Your VeriFone Terminal

VX520 with VX820 PIN Pad

How to plug in your VX520 with VX820 PIN Pad:

To USB (if applicable)

To Internet

To Phone Line

Connect the VX820 PIN pad

To Power Supply

Function

Variable key

Arrow Key

Tip Adjust

ALPHA

Gift Card

Reports

VX520 VX820 PIN Pad

Note:

The cable from the VX820 PIN Pad needs to be connected to the VX520 before the power supply is plugged in.

VX820 Duet

Function

Variable key

Arrow Key

Tip Adjust

ALPHA

Gift Card

Reports

To Phone Line

To Internet

To Cash Register (if applicable)

Connect the VX820 Duet PIN Pad

To USB (if applicable)

How to plug in your VX820 Duet terminal:

Note:

Port to power supply located on the right side of the base.

To Power Supply

VX680 3G

Function

Variable key

Arrow Key

Tip Adjust

ALPHA

Gift Card

Reports

How to plug in your VX680 3G terminal:

Note:

To turn ON the terminal, press and hold the green button. To turn OFF the terminal,

unplug from power source then press and hold the red button until the terminal turns off.

Transactions

Basic Transactions (Credit and Debit Cards)

Refer to this section for information on what transactions are available and when to

use them.

Begin a Transaction

In general, to begin a non-sales transaction, use the [] (VX520) or [ ] (VX820 Duet and

VX680 3G) at the Main Menu or idle prompt to navigate to the transaction type you wish

to perform. Scroll through the menu and press the corresponding [F] key when your desired

transaction appears on the terminal display.

Sale

Perform a credit or debit card sale transaction when the card is present.

Display

Idle Screen

Amount: $ 0.00

VX520

Press [F2] to select Sale

Key in amount and press [OK]

VX820 / VX680

Press [F1] to select Sale

Key in amount and press [OK]

Customer is prompted to Tap/Insert/Swipe

or Enter Acct #

1. Customer conﬁrms the sale amount

2. Selects Chequing or Savings (Debit Only)

3. Enter PIN and press OK

4. While terminal connects, do not remove card

For contactless (tap) transactions, the customer holds their card

over the terminal until the reader ﬂashes and/or beeps.

Sale

$0.00

Tap/Insert/Swipe

APPROVED XXXX

Remove Card

Receipt prints and approval is displayed.

Press [Enter] to print the customer copy.

What the customer sees:

Note:

Failure to obtain an authorization code for a sale may lead to a chargeback.

Sale (With Tip)

Perform a credit or debit card sale transaction with a tip when the card is present.

Display

Idle Screen

Amount: $ 0.00

VX520

Press [F2] to select Sale

Key in amount and press [OK]

VX820 / VX680

Press [F1] to select Sale

Key in amount and press [OK]

What the customer sees:

Customer is prompted to Tap/Insert/Swipe

or Enter Acct #

1. Customer conﬁrms the sale amount

2. Customer is prompted to select Tip Method (per cent,

amount, no tip)

3. Selects Chequing or Savings (Debit Only)

4. Enter PIN and press [ ]

5. While Terminal connects do, do not remove card.

Sale

$0.00

Tap/Insert/Swipe

APPROVED XXXX

Remove Card

Receipt prints and approval is displayed.

Press [Enter] to print the customer copy.

Note:

Failure to obtain an authorization code for a sale may lead to a chargeback.

What the customer sees:

Return/Refund

Perform a return to refund money to a cardholder’s account from a sale completed in a

closed batch (e.g., previous day). May also be used to adjust a previous transaction.

Display

Idle Screen

Refund

Mgr Password:

*******

Amount: $ 0.00

VX520

Press [] to select Refund

Key in password and press [OK]

Key in amount and press [OK]

VX820 / VX680

Press [F4] to select Refund

Key in password and press [OK]

Key in amount and press [OK]

Customer is prompted to Tap/Insert/Swipe

or Enter Acct #

1. Customer conﬁrms the refunded amount

2. Selects Chequing or Savings (Debit Only)

3. Enter PIN and press OK

4. While terminal connects, do not remove card

For contactless (tap) transactions, the customer holds their card

over the terminal until the reader ﬂashes and/or beeps.

Refund

$0.00

Tap/Insert/Swipe

APPROVED XXXX

Remove Card

Receipt prints and approval is displayed.

Press [Enter] to print the customer copy.

Note:

Having an imprinted copy of the card does not prevent you from receiving a chargeback.

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