VeriFone IX90 M440 Bedienungsanleitung

www.verifone.com

IX90 M440

Installation Guide

Verifone Part Number, DOC900-004-EN-A, Revision A01

VeriFone, Inc.

US: 1-800-Verifone

www.verifone.com

Verifone Part Number DOC900-004-EN-A, Revision A01

IX90 M440 Installation Guide

Installation Guide IX90 M440

form without the written permission of VeriFone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has

attempted to ensure the accuracy of the contents of this document. Verifone shall not be liable for

technical or editorial errors or omissions contained herein. Verifone and the Verifone logo are registered

trademarks of Verifone. Other brand names or trademarks associated with Verifone's products and

services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective

holders.

Comments? Please e-mail all comments on this document to your local Verifone Support Team.

Installation Guide IX90 M440

Contents

Preface

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronyms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1. Device Overview

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2. Specifications

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

IX90 - Connectivity and Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3. Accessories

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Cash Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Barcode Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

4. Device Setup

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Unpacking the Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

To Scan the QR Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

IX90 Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Screen Angle Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Installing Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

IO Hub Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Installing Cash Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Connecting IX90 to a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

To connect IX90 to a power source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Loading a Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installation Guide IX90 M440

To install a paper roll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Verifone Cloud POS Pairing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Alternative Payment Methods (APMs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

IX90 Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

5. Service and Support

Maintenance and Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Accessories and Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

6. Troubleshooting Guidelines

Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Device Display Does Not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 33

Blank Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Keypad Does Not Respond. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Transactions Fail to Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Checking Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Checking Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Samsung Tab Fails to Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installation Guide IX90 M440

Preface

This guide is the primary source of information for setting up the IX90.

Audience

This guide is intended for the users involved in the installation of the IX90.

Organization

This guide is organized as follows:

•Chapter 1, Device Overview. Provides an overview of the IX90.

•Chapter 2, Specifications. Discusses power requirements, dimensions, and other specifications of the

IX90.

•Chapter 3, Accessories. Lists the various supported accessories that can be ordered.

•Chapter 4, Device Setup. Explains the setup and installation, selecting a location, and establishing

connections.

•Chapter 5, Service and Support. Provides information on how to contact your local Verifone

representative or service provider and information on how to order accessories or documentation from

Verifone.

•Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines.

Related Documentation

Following are the related documents with associated Verifone Part Numbers:

IX90 HUB Certifications and Regulations VPN DOC900-002-EN

IX90 M440 QIG VPN DOC900-005-EN

IX90 Printer and Cash Drawer QIG VPN DOC900-006-EN

IX90 UX700 QIG VPN DOC900-007-EN

IX90 Cable Management Base QIG VPN DOC900-009-EN

Installation Guide IX90 M440

Conventions and Acronyms

The following tables describe the conventions and acronyms.

Conventions

Acronyms

Convention Meaning Example

Blue Text in blue indicates terms that

are cross-referenced.

See Conventions and Acronyms.

The bulb icon is used to highlight

important information.

If exchanging cables use a

Verifone-approved cable.

The caution symbol indicates

possible hardware or software

failure or loss of data.

Avoid placing metallic objects at

the front of the card reader.

The lightning symbol is used as a

warning when bodily injury might

occur.

For safety, do not string cables or

cords across a walkway.

Acronym Definition

AC Alternating Current

AES Advanced Encryption Standard Algorithm

ARM Advanced RISC Machine

Installation Guide IX90 M440

DC Direct Current

EMV Europay, MasterCard, and Visa

GMS Google Mobility Services

LAN Local Area Network

LCD Liquid Crystal Display

MRA Merchandise Return Authorization

MSAM Multiple Secure Access Module

MSR Magnetic Stripe Reader

NFC Near Field Communication

PCI Payment Card Industry

PIN Personal Identification Number

POS Point-of-Sale

PTS PIN Transaction Security

QR Quick Response

RAM Random Access Memory

ROM Read Only Memory

SAM Secure Access Module

Acronym Definition

Installation Guide IX90 M440

SRED Secure Reading and Exchange of Data

TLS Transport Layer Security

USB Universal Serial Bus

VCPOS Verifone Cloud Point of Sale

VPN Verifone Part Number

Acronym Definition

Installation Guide IX90 M440

1. Device Overview

The Verifone IX90 is an Android-based POS system that offers a range of

features to help merchants manage their business and provide a smooth

payment experience to their customers. The system is equipped with an

11.6-inch multi-touch high-definition (HD) display that runs on the latest

Android architecture, making it easy for the merchants to

interact with the system and conduct transactions. Additionally, the

customer-facing terminal is designed to ensure fast and secure payments.

The IX90 solution is flexible and allows for the integration of other POS

applications. It also supports open Android or iOS architecture

configuration. The solution can be customized with accessories such as

cash drawer, printer, and barcode scanner.

The dual-screen feature of the Verifone IX90 Countertop iPOS allows both

the merchant and the customer to interact with a large, high-resolution HD

display. This feature is particularly useful in situations where there is minimal

counter space.

Verifone's estate management services enable clients to remotely monitor

and update their devices. The Verifone payment device supports Bluetooth

and Wi-Fi connectivity, as well as Ethernet and USB communications. It

meets the PCI-PTS 5 requirements for maximum security.

The Verifone payment device supports all payment methods, including

magnetic stripe, EMV, and NFC/contactless reader, along with popular

mobile wallets like Apple Pay, Google Pay, and Samsung Pay. The device

has an easy-to-read color touch screen that supports all payment-related

user interactions and a keypad for secure PIN entry.

Figure: 1 IX90

Installation Guide IX90 M440

2. Specifications

This chapter lists the power requirements and other specifications of the IX90.

Merchant Facing Display Customer Facing Payment

Display (M440)

OS •Android Go, version

•VAOS, Verifone Secure OS

based on Android 8.1

Display •11.6-inch FHD

1920 × 1080

multi-touch screen

•8-inch 1280 × 720 HD

resolution, multi-touch

screen

Memory •32GB Flash / 2GB

RAM

•16GB Flash / 2GB RAM /

micro-SD memory

expansion slot

•Secure Access Memory

Slots x2

Processor •A133 64Bit Quad-

core, 1.6GHz

•Quad-core Cortex-A7 1.1

GHz

Multimedia •Speaker

•Microphone

•Video Playback: 30

FPS full 720p HD

•Speaker and Audio Jack

•Microphone

•Video Playback: 30 FPS full

720p HD

Camera •Front: 2.0MP

•Rear: 5.0MP

•Front: 5 MP auto-focus

Card Readers•MSR Reader (only for

Merchant Login)

•Triple Track MSR / Smart

Card Reader / Contactless

Card Reader

Certifications •GMS Certified •EMV L1 & L2 / EMV

Contactless L1, MasterCard

Contactless / MasterCard

TQM / VISA payWave /

American ExpressPay /

Discover D-PAS / Interac

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