VeriFone Topaz XL Einrichtungshandbuch

888-PCS-91254 Verifone Topaz XL Training Guide Revised 5-1-2013

Topaz XL

Associate Training Guide

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Topaz XL

Table of Contents

Associate Training

Contents

Getting Started with Topaz XL ............................................................................................ 4

Logging on to the Topaz.................................................................................................. 4

Menu Navigation............................................................................................................. 5

Report Manager.............................................................................................................. 6

Fuel Manager ...................................................................................................................... 6

Maintenance ....................................................................................................................... 6

Network Manager............................................................................................................... 7

Sales Functions.................................................................................................................... 7

Cashier Training Checklist ................................................................................................. 10

To use a MOP ................................................................................................................ 10

Safe Drop....................................................................................................................... 10

Safe Loan....................................................................................................................... 10

Menu Sales.................................................................................................................... 10

PLU Sales (scanned) ...................................................................................................... 10

PLU Sales (non-scanned)............................................................................................... 10

PLU Sales (with quantity) .............................................................................................. 11

Open Department Sales................................................................................................ 11

Price Override ............................................................................................................... 11

Using Easy ID for Age Verification................................................................................. 12

Item Corrections ........................................................................................................... 12

No Sale ..................................................................................................................... 12

Void Ticket................................................................................................................. 12

Suspended Transactions ............................................................................................... 12

Manual Card Entry ........................................................................................................ 12

Receipt Reprints............................................................................................................ 13

For inside sale reprints.............................................................................................. 13

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For DCR sale reprints................................................................................................. 13

For Pre-Pay receipts with gallons dispensed ............................................................ 13

Fuel Icons and Fuel Transactions ...................................................................................... 13

Fuel Sales Information ...................................................................................................... 13

DCR Icons ...................................................................................................................... 14

Authorizing a Pump....................................................................................................... 14

Cancelling Authorizations ............................................................................................. 14

Pre-Pay Sales................................................................................................................. 14

Moving Pre-Pay Fuel Sales ............................................................................................ 15

Fuel Under-Runs ........................................................................................................... 15

Drive Off’s ..................................................................................................................... 15

Balance to Pre-Pay (Rest-in-Gas) .................................................................................. 15

Other Inside Sales Transactions........................................................................................ 15

Money Order Sales........................................................................................................ 15

Lottery Sales.................................................................................................................. 16

Online........................................................................................................................ 16

Scratch Off Tickets .................................................................................................... 16

Payouts...................................................................................................................... 16

Brand Specific (Shell) Gift Card Sales............................................................................ 16

USA Gasoline Cards....................................................................................................... 16

Other Outside Sales Transactions..................................................................................... 16

Car Wash Sales.............................................................................................................. 16

System Information and Peripheral Troubleshooting ...................................................... 17

System Identification .................................................................................................... 17

Peripheral Maintenance and Troubleshooting................................................................. 17

Changing Paper in the Thermal Receipt Printer ........................................................... 17

Scanner Troubleshooting.............................................................................................. 17

Cash Drawer Troubleshooting ...................................................................................... 18

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Getting Started with Topaz XL

Logging on to the Topaz

1. Touch the screen

2. At the login prompt, enter an ID and

password and press [Enter]

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System Message History: Appears in the

top right corner of the screen at all times.

It displays the last 3 system messages.

Help: Available in all sections of the Topaz,

provides information about Functionality

on the Topaz.

Show Fuel: Appears in the static button

rails when outside of Sales mode to allow

control of dispensers.

Static Button Rails: These 10 grey buttons

are always on the Topaz and populate

functions pertinent to the area the user is in.

They may not be modified.

Status Bar: Displays the ID Number, Register number, System status messages and Date/Time

information.

Menu Navigation

Topaz does not allow manager level configuration within the Topaz sub-menus. The features

and functions available are geared toward supporting sales, the overall operations and

troubleshooting of the system.

The menu screen will appear by choosing the “CSR Functions” button from Sales mode or after

logging in, choosing “Non-Sales Functions”.

The available sub-menus within the Topaz

include Reports, Fuel Manager,

Maintenance and Network Manager. Each

of these sub-menus may change based on

application and version.

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Report Manager

Report Manager includes options to CLOSE and

PRINT cashier and period reports. Users may

also choose to print specific Flash reports or

view Amber reports if the store network is

integrated with the Amber Alert network.

To CLOSE a Cashier:

1. Touch “Close Cashier Report”

2. Input any information requested on

screen

Fuel Manager

Fuel Manager includes initialization functions,

price configurations and basic fuel

troubleshooting functions.

Maintenance

Maintenance includes functions to adjust screen

backlighting, volume, phone number, postal

code, passwords, peripheral types and com port

assignments. The GemPro installation report

may also be printed from the Maintenance

screen.

Some functions within the Maintenance menu

will only appear when logged in with a back

door password. These functions are typically for

managers and VASC personnel only.

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Network Manager

Network Manager includes basic network

functions used to support sales functionality

and debugging. Options listed are specific to

the application and its functionality.

Sales Functions

The Sales mode on Topaz includes many

Ruby-like functions as well as added

convenience functions through the touch

screen.

Once the ID and Password have been

entered, the user will be prompted with the

option to open the configured cash drawers

or perform non-sales functions.

After selecting Open New Till, the Topaz

will prompt you to enter the beginning

drawer amount for Cash. Enter the

amount either on the keyboard or the

touch screen number pad.

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Topaz Sales Mode:The Topaz Sales

mode screen includes:

Fuel Rail: Configured fueling points will

display in grey when offline, green when

online and various icons representative of

different statuses.

Virtual Receipt: Items rung are

displayed in a list format as they would on

a receipt.

Touch Screen Soft Keys: Configured

keys exist based on user configuration.

These may include PLU, Department,

Menu, MOP and Function keys. Each

Topaz XL screen supports up to 77 touch screen soft keys.

Fuel may be manipulated through the

touch screen. In the example to the left,

fueling point 1 has begun fueling.

Touching the FP1 icon on the screen

brings up a status display that includes

fueling point status and the current and

stacked sale information.

Once the status screen is open the grey

static button rail on the right of the Topaz

screen will display an additional key

“More Fuel Functions”

More Fuel Functions includes the following

options:

Sell current fuel sale

Sell stacked fuel sale

Approve calling pump

Silence calling pump

Prepay fuel

Move prepaid fuel

Stop pump

Clear reserved pump

Watch Pump

Rest-in-gas

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Secondary screens like the “More Fuel Functions” screen may be dismissed by touching the

“Dismiss Menu” button in the static button rail.

When fuel sales are due, users may touch

the fueling point button to ring down the

transaction. The transaction will display in

the virtual receipt and the user may then

manipulate the sale further by touching the

line item and choosing an option from the

secondary menu. Users may also choose to

tender out the sale.

Other line items function similarly to fuel in

that the user may touch the line item to

display a secondary menu that includes

functions to manipulate the sale further.

Sales Functions on the Topaz are similar

to a Ruby system in that:

PLU sales may be entered by

pressing a PLU key, typing the

PLU # and pressing [Enter] or

scanning a PLU

Department sales may be entered

by typing the amount of a sale

and pressing a department soft

key or by typing the amount of a

sale and pressing the other

department key and choosing the

department desired.

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Cashier Training Checklist

To use a MOP

1. Total the sale

2. Some Methods of Payment, such as Cash, will require a Tender Amount, Type the

amount given by the customer.

3. Touch the Method of Payment the customer presents

Safe Drop

1. Touch Safe Drop on the Screen or press the Safe Drop key on the keyboard

2. Enter the amount

3. Choose the Method of Payment being dropped

4. Enter the Reference Number for the drop envelope and place the envelope in the safe.

Safe Loan

1. Touch Safe Loan on the Screen or press the Safe Loan key on the keyboard

2. Enter the amount of the Safe Loan

3. Press Enter

Menu Sales

1. Touch the Menu on the touch screen or press the menu key on the keyboard

2. Enter any other items to be sold

3. Tender out the sale

PLU Sales (scanned)

1. Scan the bar code on the

item

2. Tender out the sale

PLU Sales (non-scanned)

1. Touch the PLU soft key on

the touch screen or key on

the keyboard

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