VeriFone V200c+ Bedienungsanleitung
Public | External V200c+ User Manual | Version 1.3 | August 14th, 2019
V200c+ External User Manual
Verifone (U.K.) Ltd.
3 Roundwood Avenue, Stockley Park, Uxbridge, UB11 1AF
Public | External V200c+ User Manual | Version 1.3 | August 14th, 2019
V200c+ External User Manual 2
IMPORTANT NOTICE
Verifone, the Verifone logo, VeriCentre, SoftPay, Omni, NURIT, VeriShield Protect, VxSolutions, VX
Evolution, SC, and MX Solutions are trademarks of Verifone Systems, Inc. in the United States or other
countries.
All other brand names and trademarks appearing in this publication are the property of their respective
owners.
NO WARRANTY
Although Verifone has attempted to ensure the accuracy of the contents of this manual, this manual may
contain errors or omissions. This manual is supplied “as-is,” without warranty of any kind, either expressed
or implied, including the implied warranties of merchantability and fitness for a particular purpose.
LIMITED LIABILITY
In no event shall Verifone be liable for any indirect, special, incidental, or consequential damages including
damages for loss of business, profits, or the like, even if Verifone or its representatives have been advised
of the possibility of such damages.
Verifone (U.K.) Ltd.
3 Roundwood Avenue
Stockley Park
Uxbridge
UB11 1AF
UK
www.verifone.com
Copyright © 2018 Verifone Systems, Inc. All rights reserved
No part of this publication may be copied, distributed, stored in a retrieval system, translated into any human
or computer language, transmitted in any form or byany means without the prior written consent of Verifone
Systems, Inc. or Verifone UK Ltd.
Public | External V200c+ User Manual | Version 1.3 | August 14th, 2019
V200c+ External User Manual 3
REVISION HISTORY
Version
Author
Date
Changes
1.0
MKB
29/05/18
First Release
1.1
AJW
26/03/19
Updated for latest software release
1.2
CH
28/05/19
Updated for latest software release
1.3
CH
14/08/19
Added in some transaction flows
Public | External V200c+ User Manual | Version 1.3 | August 14th, 2019
V200c+ External User Manual 4
CONTENTS
REVISION HISTORY...............................................................................3
CONTENTS.............................................................................................4
1INTRODUCTION.....................................................................6
2GET TO KNOW THE V200C DEVICE.....................................7
2.1 TERMINAL FRONT ........................................................................................7
2.2 TERMINAL BACK ..........................................................................................8
2.3 UNDERSTANDING THE KEYPAD.................................................................9
2.4 ENVIRONMENTAL FACTORS.....................................................................10
2.5 POWER & COMMUNICATION PORTS .......................................................10
3HOW TO CONNECT YOUR DEVICE....................................13
3.1 ETHERNET...................................................................................................13
3.2 WI-FI .............................................................................................................23
3.2.1 Visible Wi-Fi Networks.........................................................................................................23
3.2.2 Hidden Wi-Fi Networks........................................................................................................37
4TRANSACTION PROCESSING............................................51
4.1 CUSTOMER PRESENT –SALE ICC...........................................................51
4.2 SALE SWIPE................................................................................................54
4.3 SALE CTLS..................................................................................................57
4.4 CUSTOMER PRESENT - REFUND..............................................................59
4.5 CUSTOMER NOT PRESENT –SALE MAIL ORDER..................................61
4.6 CUSTOMER NOT PRESENT –SALE TELEPHONE ORDER.....................65
4.7 CUSTOMER NOT PRESENT –REFUND TELEPHONE ORDER................71
4.8 CUSTOMER NOT PRESENT –REFUND MAIL ORDER.............................76
4.9 ACCOUNT VERIFICATION..........................................................................79
5REPORTS.............................................................................81
6FREQUENTLY ASKED QUESTIONS...................................83
Public | External V200c+ User Manual | Version 1.3 | August 14th, 2019
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7CONTACT DETAILS.............................................................84
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1 INTRODUCTION
This guide is the primary source of the information for setting up, installing and screen messages
that will be seen during transaction processing the Verifone V200c payment device, when used
in conjunction with the PAYWare Ocius Gateway.
Public | External V200c+ User Manual | Version 1.3 | August 14th, 2019
V200c+ External User Manual 7
2 GET TO KNOW THE V200C DEVICE
This section will allow the operator to understand various aspects of V200c.
2.1 TERMINAL FRONT
The front panel includes the following features: -
•A terminal display, backlit LCD screen.
On V200c CTLS and V200c Plus units, the screen also acts as the tapping area for
contactless transactions.
•Four sets of keys:
oA backlit 12-key keypad.
oThree colour-coded function keys below the keypad (icons at right; from left to
right: CANCEL, BACKSPACE/CLEAR, ENTER).
oA four-way navigation button located at the top of the keypad, below the LCD
screen.
oTwo selection keys on the left and right side of the navigation button.
Public | External V200c+ User Manual | Version 1.3 | August 14th, 2019
V200c+ External User Manual 8
•A magnetic card reader, built into the right side. The icon shows the proper swipe
direction, with the stripe down and facing inward, toward the keypad.
•A smart card reader, built into the front of the terminal. The icon indicates proper card
position and insertion direction.
•The internal thermal printer opens toward the rear of the unit.
2.2 TERMINAL BACK
Opening the Rear Cover
Public | External V200c+ User Manual | Version 1.3 | August 14th, 2019
V200c+ External User Manual 9
2.3 UNDERSTANDING THE KEYPAD
This section will explain which buttons will allow the operator to key in particular characters.
Additionally, the buttons shown below can be used for scrolling through the menu items.
Navigation Buttons
Key
Characters
1
1 Q Z . q z
2
2 A B C a b c
3
3 D E F d e f
4
4 G H I g h i
5
5 J K L j k l
6
6 M N O m n o
7
7 P R S p r s
8
8 T U V t u v
9
9 W X Y w x y
0
0 * # . - + Space , ‘ “ ! : ; @ =
& / \ % $ ( ) ^ _
Public | External V200c+ User Manual | Version 1.3 | August 14th, 2019
V200c+ External User Manual 10
2.4 ENVIRONMENTAL FACTORS
The following are the temperature and humidity specifications of the V200c:
•Operating temperature: 0° to 50° C (32° to 122° F)
•Storage temperature: -20° to 70° C (-4° to 158° F)
•Relative humidity: 5% to 90% (RH non-condensing)
Subjecting the V200c to extreme environmental conditions will result in tamper events. Any temperatures
above 100 ºC (± 5 degrees) or below -37 ºC (± 5 degrees) will result in a tamper condition. Additionally,
should the battery voltage drift outside of the range of 2.2 VDC to 3.3 VDC, the unit will tamper as well.
2.5 POWER & COMMUNICATION PORTS
The following connection ports are the most commonly used for connectivity.
Ethernet Port
•Ethernet cable to router, hub or switch
•Multi-Communication Port (USB/RS-232)
•PIN Pads
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