AT&T Merlin Legend MLX-20L Bedienungsanleitung

555-620-130

Issue 1

October 1992

MERLIN LEGEND 

Communications System

Calling Group Supervisor’s Guide

Issue 1

Printed in U.S.A. October 1992

Notice

Every effort was made to ensure that the information in this book was

complete and accurate at the time of printing. However, information is

subject to change.

Federal Communications Commission (FCC)

Electromagnetic Interference Information

This equipment has been tested and found to comply with the limits for a

Class A digital device, pursuant to Part 15 of the FCC Rules. These limits

are designed to provide reasonable protection against harmful

interference when the equipment is operated in a commercial

environment. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the

instruction manual, may cause harmful interference to radio

communications. Operation of this equipment in a residential area is

likely to cause harmful interference, in which case the user will be

required to correct the interference at his own expense.

Canadian Department of Communications (DOC)

Interference Information

This digital apparatus does not exceed the Class A limits for radio noise

emissions set out in the radio interference regulations of the Canadian

Department of Communications.

Le Présent Appareil Numérique n’émet pas de bruits radioélectriques

dépassant Ies Iimites applicables aux appareils numériques de la class A

prescrites dans Ie Réglement sur Ie brouillage radioélectrique édicté par

Ie ministére des Communications du Canada.

Trademarks

Magic On Hold and MERLIN are registered trademarks and MERLIN

LEGEND, MLX-10, MLX-10D, MLX-20L, and MLX-28D are trademarks of

AT&T in the U.S. and other countries.

Mirage, StarSet, Supra, and Supra NC are registered trademarks of

Plantronics, Inc.

Contents

About This Guide

■

Conventions

■Commenting on this Guide

Calling Group Overview

1-1

About Your Calling Group

■

Supersvisor Telephones

Calling Group Supervisor Telephones

BIS-22DTelephone

BIS-34DTelephone

MERLIN II System Display Console

MLX-28DTelephone

2-1

2-2

2-3

2-4

2-5

2-6

Contents

About Your Calling Group

■Supervisor Telephones (continued)

MLX-20L Telephone with Direct Station

Selector (DSS)

Telephone Accessories

■

Buttons

Programming a Telephone

2-7

2-8

2-10

2-20

■

Features

3-1

Auto Login and Auto Logout

3-2

Calling Group Message Receiver

3-3

Call Queues

3-4

Calling Group Hunt Type

3-8

Contents

4Calling Group Supervisor

■

Activities

4-1

Entering and Exiting Supervisor Mode

4-2

Monitoring Calls in Queue

4-4

Monitoring Agent Status

4-6

Changing Agent Status

4-10

Calling Group Agent

Activities

5-1

■

Answering a Calling Group Call

5-2

Signing In and Out of the Calling Group

5-3

Using a Headset

5-5

Contents iii

Contents

Calling Group Feature Codes

A-1

Programming Codes

B-1

Contents

The exclamation point in an

equilateral triangle is intended to

alert the user to the presence of

important operating and

maintenance (servicing)

instructions in the literature

accompanying the product.

IMPORTANT SAFETY INSTRUCTIONS

Always follow these basic safety precautions when using your

telephone equipment. These precautions reduce the risk of

fire, electrical shock, and injury to you and damage to the

equipment.

■

Read and understand all instructions.

■

Follow all warnings and instructions marked on or

packed with the telephone.

■

Do not use the telephone near water, as in a wet

basement. The telephone can be hazardous if

immersed in water. To avoid the possibility of

electrical shock, do not use it when you are wet. If you

accidentally drop it into water, do not retrieve it until

you have first unplugged the line cord from the

modular wall jack. Do not plug the telephone back in

until it has dried thoroughly.

■

Do not use the telephone during electrical storms in

your immediate area. There is a remote risk of

electrical shock from lightning.

Unplug the telephone from the wall outlet before

cleaning. Use a damp cloth for cleaning. Do not use

liquid or aerosol cleaners on the telephone.

Never push objects of any kind into the telephone

through openings or slots. Never spill liquid of any

kind on the telephone.

Do not use the telephone near a gas leak. If you

suspect a gas leak, report it immediately, but use a

telephone away from the area in question. The

telephone’s electrical contacts could generate a tiny

spark. While unlikely, it is possible that the spark could

ignite heavy concentrations of gas.

To reduce the risk of electrical shock, do not

disassemble the telephone. There are no user-

serviceable parts inside. Opening or removing covers

may expose you to hazardous voltages, and incorrect

reassembly can cause electrical shock when the

telephone is used.

Call your sales representative or authorized dealer

when service or repair work is needed.

SAVE THESE INSTRUCTIONS

About This Guide

The MERLIN LEGEND

Communications System supports

the use of calling groups to distribute a high volume of

incoming calls. A calling group consists of a number of

people (referred to as agents) who perform a similar job, such

as sales or customer service. This guide is for the supervisor

of a calling group.

a supervisor or agent and explains how these telephones are

programmed and used.

It describes the telephones used by either

For information on standard features available on your

telephone, or for instructions and codes specific to your

company, see your system manager. He or she is a co-worker

responsible for managing the system.

About This Guide

Conventions

The following typographical conventions are used in this

guide:

■Bold type is used for telephone buttons.

Press

Hold.

■Italic type is used for emphasis and as a substitute for

information for which you must supply a specific value.

Dial feature code.

■

Constant width

type is used for information on

telephone display screens.

Select

Enter.

■

Bold constant width

type indicates information

that you enter exactly as shown.

Dial

*760

■

A smaller italic font is used for additional information

provided after the step of a procedure:

The green light flashes.

Conventions

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