Avaya Definity G3 / ProLogix Kurzanleitung

Configuration Note 9109 – Version A (7/03)

AVAYA Intuity

AUDIX Message

Server

Avaya Definity G3 / ProLogix

(in-band / mode code)

Analog

Interface Card

LINE

TRUNK TDM

BUS

CPU

IVC6

Lucent Definity G3 / Prologix Intuity Audix

XXX

Minimum Software

Release 4.3

Minimum Software

G3V6.1

Call ID

Multiple Return to Operator

Message Waiting On/Off

Automated Attendant

Outcalling

VOICE PATH

1.0 METHOD OF INTEGRATION

With inband integration, one pathway between the PBX and the Intuity™

transmits both call information and voice communications. The pathway is

provided by 2-wire analog single-line circuits that connect to IVC6 Cards

in the Intuity system. The IVC6 simulates 2-wire analog lines. Calls to an

Intuity port are preceded by the called party information from the PBX in

DTMF format. The Intuity answers and plays the appropriate greeting.

Message-waiting indication is set and canceled using DTMF commands

over the same pathway.

With inband integration, one

pathway between the PBX and

Intuity system transmits both

call information and voice

communications

2.0 AVAYA INTUITY ORDERING INFORMATION

•Tip/Ring Voice Port Cards (IVC6), six analog connections per card

Avaya Intuity Requirements

•Serial and Inband Integration Software (FID 12 or higher)

•INTUITY Software Release 5.0 or higher

3.0 PBX HARDWARE REQUIREMENTS

•TN742 or TN746B Analog ports, one per Intuity port

PBX hardware requirements

3.1 PBX SOFTWARE REQUIREMENTS

•Minimum Software: G3 V 6.1

Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA Inc.’s experience configuring its systems.

These notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products.

Please understand that you may experience a problem not detailed in a Configuration Note. If so, please notify the TAC/TSO at

(408) 922-1822 and if appropriate we will include it in our next revision. AVAYA Inc. accepts no responsibility for errors or

omissions contained herein.

AVAYA DEFINITY G3 / ProLogicx Confidential

4.0 SUPPORTED FEATURES

•Call coverage to personal greeting

- busy

- ring-no-answer

- all calls

Supported integration features

•Message-Waiting Indicator

- lights

- audible message waiting (optional PBX feature)

•Automated Attendant

•Outcalling, Paging

•Multiple return-to-operator

•Direct Call

•Personal greeting of original-called party on a double-call forward

using call coverage

•Reply to message left by subscriber in internal telephone-answering

mode

•Call Sender

5.0 CONFIGURING THE PBX TO INTEGRATE

Five tasks must be completed when programming the PBX to integrate.

They are as follows:

Configuring the PBX to

integrate

•Enable Mode Code Integration.

•Configure each analog voice port.

•Configure the analog voice ports into a UCD group.

•Create call coverage path(s) that include the Intuity system access

number.

•Change subscriber's station programming to include the call

coverage path.

5.1 MODE CODE SWITCH ADMINISTRATION

Feature Administration to Enable Mode-Code Integration.

•Use the switch’s Customer Options form to enable mode code

integration.

Proceed as follows:

1. Enter the command: change system-parameters customer-

options and make sure the G3 Version (on the first line) is set to V6.

The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1

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The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1

2. Change to page 2.

3. Set the Mode Code Interface? field on this screen to Y.

5.2 ANALOG VOICE PORTS ADMINISTRATION

o Define the integrated analog voice ports that will connect to the

Intuity using the ADD STATION command. Sequential numbering is

recommended. The FEATURE OPTIONS must be configured as

follows. (Refer also to Table 2.) Repeat for each analog port.

Type: VMI

Name: VOICEMAIL

Tests? N

LWC Reception? N

LWC Activation? Y

Switchhook Flash? Y

Adjunct Supervision? Y (Open Loop Disconnect)

Define the analog voice ports

that will connect to the Intuity

system

All other fields can set to no or default.

Configuring Hunt Group for the

Intuity ports 5.3 HUNT GROUP ADMINISTRATION

After all the analog lines to be connected to the Intuity ports are

configured, they need to be installed into a Hunt Group.

o Define the Hunt Group on the PBX by entering “add hunt-group

<hunt group number> or “add hunt-group next” for the next

available hunt group number. Configuring the hunt group as “ucd” is

recommended. Below is an example of how a hunt group is

configured:

ADD HUNT-GROUP 11

Add hunt-group 11 Page 1 of 6

HUNT GROUP

Group Name: VOICEMAIL

Group Number: 11 Group Extension: 5000 Group Type: ucd

ACD? n

Queue? yVector? n

Security Code: COR: 1

ISDN Caller Disp: grp-name3TN: 1

Queue Length: 15

Calls Warning Threshold: Calls Warning Port:

Time Warning Threshold: Time Warning Port:

Note: 3Enter grp-name to specify the hunt group name be sent to the

originating user. This field is required when the ISDN-PRI option on the

switch System-Parameters Customer-Options screen is enabled.

AVAYA DEFINITY G3 / ProLogicx Confidential

Add hunt-group 11 Page 2 of 6

HUNT GROUP

Message Center: none

LWC Reception: none

AUDIX Name:

Messaging Server Name:

Add hunt-group 11 Page 3 of 6

HUNT GROUP

Group Number: 11 Group Extension: 5000 Group Type: ucd

Member Range Allowed: 1 - 999 Administered Members (min/max): 1 /4

Total Administered Members: 4

GROUP MEMBER ASSIGNMENTS

Ext Name Ext Name Ext Name

1: 5001 VOICEMAIL 7: 13:

2: 5002 VOICEMAIL 8: 14:

3: 5003 VOICEMAIL 9: 15:

4: 5004 VOICEMAIL 10: 16:

5: 11: 17:

6: 12: 18:

5.4 CALL COVERAGE PATH ADMINISTRATION

A coverage path forwards calls to anther extension if the station is in use or

not answered. Placing the Intuity UCD Group number in a Coverage Path

will send busy and ring-no-answer calls to the Intuity to be answered.

Assign the Intuity ports Hunt

Group as the coverage point for

each subscriber Enter 'ADD COVERAGE PATH n' -- n is an available coverage path

number.

•Define the coverage path as desired. For the following conditions,

specify that you want such calls to be answered by the Intuity by

entering 'y'. Usually, call coverage is programmed for both inside

and outside calls, for Busy and Don't Answer conditions.

•Active: If any call appearance is off hook, calls will forward.

Busy: If all call appearances are offhook, calls will forward.

Don't Answer: Unanswered calls forward after the specified

number of rings.

All: All calls forward immediately without ringing the subscriber's

station.

The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1

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o For coverage Point1, assign the Hunt Group number created for the

INTUITY ports.

5.5 SUBSCRIBER ADMINISTRATION

o To program subscribers stations for integration, enter

'CHANGE STATION xxxx'. Follow these steps for each telephone:

•Name: Enter a valid name entry.

•Coverage Path: Enter the number you previously assigned to the

coverage path for the INTUITY system.

•LWC Reception? see notes below

•LWC Activation? n

•Message Waiting Indicator? y (analog stations only)

•These are the only changes required for integration. Do not

change any other field.

NOTES:

•All users stations with message-waiting indicators must be

programmed with:

•LWC Reception? msa-spe

•Audible Message Waiting Indicator is supported in conjunction with

lamps only if this optional feature is enabled on the PBX.

6.0 CONFIGURING THE INTUITY

o The following define the steps required on the Intuity

HINT: When changes to the Switch Interface Administration are

completed, a message appears on the screen indicating to restart the

INTUITY voice system. However, this task is not required after each

step. Once ALL changes are completed the system must then be

restarted.

NOTE: The Switch Selection Menu can only be viewed. Changes to the

switch selection menu can be called into the TSO.

•Switch Selection

Select “Switch Interface Administration” menu

Select “Switch Selection” menu

Administer parameters as follows:

Country: <Press F2 {CHOICES}>.

Switch: Prologix Mode Code

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•Assign PBX Extensions to Channels

Select “Voice System Administration” menu

Select “Voice Equipment” menu

Select “Actions “ button

From the “Assign. Change” screen,

Select “PBX Extension to Channel” option

Assign the extension numbers computed in the above step to all

used voice channels.

•Assign Service to Channels

Select “Voice System Administration” menu

Select “Voice Equipment” menu

Select “Actions “ button. This will bring up the “Actions Menu”

From the “Assign. Change” screen,

Select “Services to Channels” option

Assign DNIS as service to all channels.

•Assign Number Services to Channels

Select “Voice System Administration” menu

Select “Number Services” menu

Select “Assign/Change” option

Administer parameters as follows:

Called Numbers : any

Calling Numbers: any

service Name: AUDIX

•Assignment of Channel to Groups

Select “Voice System Administration” menu

Select “Voice Equipment” menu

Select “ACTIONS” button, this will bring up the Actions menu.

Select “Assign/Change” option

From the Assign/Change screen, select “Channels to Groups”

option.

NOTE: By default all channels are assigned to group 2. The

dedicated MWI channel must be assigned to a different group to

ensure that the same channel that turns on MWI lamp turns off the

lamp. This is a switch limitation. Dedicated MWI channels that are

assigned to a different group must also be “unassigned” from group

2. If more than one dedicated MWI channel, each channel should be

in a different group. By convention the highest channels are used as

dedicated MWI channels.

•Transfer Security Assignment

Select “Voice System Administration” menu

Select “Transfer Security” menu

Assign restrictions if any used.

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•Message Waiting MWI Device Assignment

Select “Switch Interface Administration” menu

Select “Call Data Interface Administration” menu

Select “MWI Administration” menu

Select “Device Assignment” option

Administer parameters as follows:

If the group of channels for MWI updates is 3, the screen will

look like figure 1.

Link Test [Y/N]: Link Test Interval:

Switch Number Device ID Link Test Number

Figure 1

•System Translation Administration

Select “Switch Interface Administration” menu

Select “Call Data Interface Administration” menu

Select “System Translation Administration” menu

Select “Dial Plan Translation” option

Administer the following:

INTUITY Extension Length: <Switch Subscriber extension

length>

Administer extension ranges in the table as follows:

•1) Leave “Switch Prefix” field blank

2) Enter the valid extension ranges in “Switch Start Ext.” and

“Switch End Ext.” fields

3) Leave “INTUITY Prefix” field blank

4) Enter the Switch number in the entry. This is the same

number used in the AUDIX subscriber database

5) Enter”N” in the remote [Y/N] field

The following example shows how this form should be filled, if

the extension length is 3 digits on the INTUITY and the valid

extension ranges on the switch begin 1111 through 1222 and

2555 through 2999, while INTUITY subscribers ranges are 111

through 222, 555 to 999.

INTUITY Extension Length: 3 Switch Network Access Code:

Switch Switch Switch INTUITY Switch Remote

Prefix

Start Ext. End Ext. Prefix Number[Y/N]

111 222 1 N

555 999 1 N

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•Auto Attendant Setup for Day/Night Service

Administer the appropriate Business Schedule and Holiday

Schedule

Select “AUDIX Administration” menu

Enter “Change Auto-attendant-routing-routing table”

Administer parameters as follows:

UTO-ATTENDANT ROUTING TABL

Route Table Administration

Incoming Called Business Holiday Day

ight Alternate

Number Schedule Schedule Service Service Service

Mailbox Mailbox

Mailbox

??? Bus1 Hol1 ??? ???

NOTE: Day Service and Night Service Mailboxes will have to be

administered and an appropriate greeting must be recorded.

7.0 HARDWARE INSTALLATION

o Each IVC6 card supports six analog (tip/ring) connections. The voice

path between the Prologix and the INTUITY requires three pairs into

each RJ11 connection of the IVC6 card. The following shows an

example of how lines would be physically connected using a

IVP6 connector. Customers have the option to use other methods of

connectivity, provided they bring three pairs (6 wires) to each RJ11

on the back of the IVC6 card.

The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1

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The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1

Back of IVC6 CARD

RJ11 RJ11 IVP6

RJ11to

PBX

RJ11 to

IVC6 card

RJ11to

IVC6 card

RJ11to

PBX

RJ11to

PBX

RJ11to

PBX

RJ11to

PBX

RJ11to

PBX

o To ensure the ports are physically connected correctly, ask the switch

a administrator to place calls to each individual INTUITY voice

channel one at a time. Use the “System Monitor” menu in INTUITY

to monitor that the correct channel is dialed from the switch.

7.2 TESTING THE INSTALLATION

o Refer to the AUDIX Administration manual for further details on

testing the installation.

Testing the installation when

complete

o Create two mailboxes associated with two test extensions. Record a

name and personal greeting for each mailbox.

o Using one test extension, call the other test extension. You should

hear the appropriate greeting (see test scenarios below).

Leave a message. Verify that message waiting indication turns on.

Test call coverage scenarios:

Forward all calls - When a subscriber forward all calls to the

Intuity number, calls placed to the subscriber should follow the

correct Intuity prompt should be played for that subscriber.

Busy - Place a call to a busy extension. This should follow the right

coverage path and Intuity should play the NO ANSWER greeting.

Call no answer from Intuity scenario is the same as above.

o Message waiting indicators -

Listen to the message left for the mailboxes above, delete the

message and verify message waiting is turned off.

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o Test Transfers using “*T” option. From Audix mailbox. Transfer to

another mailbox. Monitor the transfer time. Transfer to a station that is

in a Do-Not-Disturb mode, busy mode, RNA mode.

The transfer time is approximately 5-8 seconds.

Test multiple transfers - set up phone A to transfer to Phone B and

Phone B transfers to phone C. And phone C transfers to phone D.

Determine how many transfers can be supported on the switch.

o Call Disconnect - Leave a message for test mailbox, retrieve it and

listen for the sign of the call progress tones. Place an external call and

document the time it takes the Intuity to disconnect after the caller hangs up.

If there is no progress tone in the message, disconnect is working

fine.

o Zero (“()”) Out - Verify that return-to-operator works properly.

o Call the Intuity from a test extension leave a message for a station

with a voice mail button.

If the subscriber stations are programmed to support a button, which

will dial the voice mail access number and the mailbox number

followed by the # sign, the Intuity will prompt for the password.

Do you hear “Please enter your password”.

o Automated Attendant - Call the automated attendant mailboxes.

If the correct Auto Attendant mailbox is not reached and all above

tests passed, the most likely problem will be in the switch

translations. Check with the system administrator to endure proper

translation.

o Set up outcall notification in the test mailbox, leave a message to

generate an outcall. Make sure ports are configured for Outcall

Intuity should call the number administered for out calling after the

administered time has passed.

o Incoming and Outgoing Fax

Send a fax to a subscriber mailbox from a fax machine. Press the

start key on the fax machine. Check to see if fax arrived in the

mailbox, and print the fax.

Send a fax from a subscriber’s mailbox to a fax machine. Check

the fax machine to be sure the fax was received.

NOTE: If you encounter problems while performing these tasks, review

the “switch log” before escalating problems to your local Technical

Support Center.

The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1

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