Avaya S8500 Series Gebrauchs- und Pflegehandbuch

Job Aids for Field Replacements (FRUs)

for the Avaya S8500 Server

03-300529

Issue 4

January 2008

Notice

While reasonable efforts were made to ensure that the information in this

document was complete and accurate at the time of printing, Avaya Inc.

can assume no liability for any errors. Changes and corrections to the

information in this document may be incorporated in future releases.

For full legal page information, please see the complete document,

Avaya Legal Page for Hardware Documentation, Document number

03-600759.

To locate this document on our website, simply go to http://

www.avaya.com/support and search for the document number in

the search box.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions

to the original published version of this documentation unless such

modifications, additions, or deletions were performed by Avaya.

Customer and/or End User agree to indemnify and hold harmless Avaya,

Avaya's agents, servants and employees against all claims, lawsuits,

demands and judgments arising out of, or in connection with, subsequent

modifications, additions or deletions to this documentation to the extent

made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked

Web sites referenced elsewhere within this documentation, and Avaya

does not necessarily endorse the products, services, or information

described or offered within them. We cannot guarantee that these links

will work all of the time and we have no control over the availability of the

linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your

sales agreement to establish the terms of the limited warranty. In

addition, Avaya’s standard warranty language, as well as information

regarding support for this product, while under warranty, is available

through the following Web site:

http://www.avaya.com/support

Except where expressly stated otherwise, the Product is protected by

reproduction, transfer, and or use can be a criminal, as well as a civil,

offense under the applicable law.

Avaya support

Avaya provides a telephone number for you to use to report problems or

to ask questions about your product. The support telephone number

is 1-800-242-2121 in the United States. For additional support telephone

numbers, see the Avaya Web site:

http://www.avaya.com/support

03-300529 Issue 4 January 2008 3

Job Aid: Replacing the Avaya S8500/B/C server . . . . . . . . . . . . . 9

Required Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Pre-site tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Initial on-site tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Replacing the S8500/B/C server . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using the blank hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Re-using the original hard drive . . . . . . . . . . . . . . . . . . . . . . . . . 21

Replacing the S8500 server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Powering down and disconnecting the S8500 server . . . . . . . . . . . . . . 23

Removing the S8500 server from the rack . . . . . . . . . . . . . . . . . . . . 23

Removing the cover of the S8500 server. . . . . . . . . . . . . . . . . . . . . 23

Reusing the S8500 server’s hard drive. . . . . . . . . . . . . . . . . . . . . . 24

Reusing the Remote Supervisor Adapter . . . . . . . . . . . . . . . . . . . . 27

Reusing the optional network interface card (S8500) . . . . . . . . . . . . . . 30

Replacing the cover on the replacement S8500 server . . . . . . . . . . . . . 32

Installing the replacement S8500 server in the rack . . . . . . . . . . . . . . 32

Checking for network activity on the S8500 . . . . . . . . . . . . . . . . . . . 32

Confirming the original Ethernet configuration (S8500) . . . . . . . . . . . . 33

Preparing the failed server for shipment. . . . . . . . . . . . . . . . . . . . . 33

Expanded Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Enable RAM disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Replacing the S8500B server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Powering down and disconnecting the S8500B server . . . . . . . . . . . . . 43

Removing the S8500B server from the rack . . . . . . . . . . . . . . . . . . . 44

Removing the cover of the S8500B server . . . . . . . . . . . . . . . . . . . . 44

Reusing the hard drive (S8500B) . . . . . . . . . . . . . . . . . . . . . . . . . 45

Reusing the SAMP (S8500B) . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Reusing the optional network interface card (S8500B) . . . . . . . . . . . . . 49

Replacing the cover on the replacement S8500B server . . . . . . . . . . . . 51

Installing the replacement S8500B server in the rack. . . . . . . . . . . . . . 51

Powering up the S8500B server . . . . . . . . . . . . . . . . . . . . . . . . . 52

Checking network activity on the S8500B server . . . . . . . . . . . . . . . . 52

Preparing the failed server for shipment. . . . . . . . . . . . . . . . . . . . . 53

Installing Communication Manager on the S8500B server . . . . . . . . . . . 53

Installing service pack files on the S8500B server . . . . . . . . . . . . . . . 55

Disable RAM disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Restoring the system files (S8500B) . . . . . . . . . . . . . . . . . . . . . . . 56

Enable RAM disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Verifying the S8500B server configuration . . . . . . . . . . . . . . . . . . . 58

Contents

4 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

Replacing the S8500C server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Powering down and disconnecting the S8500C server . . . . . . . . . . . . . 59

Removing the S8500C server from the rack . . . . . . . . . . . . . . . . . . . 60

Removing the cover of the S8500C server . . . . . . . . . . . . . . . . . . . . 60

Reusing the hard drive (S8500C) . . . . . . . . . . . . . . . . . . . . . . . . . 61

Reusing the SAMP (S8500C) . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Reusing the dual NIC (S8500C) . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Replacing the cover on the replacement S8500C server . . . . . . . . . . . . 67

Installing the replacement S8500C server in the rack. . . . . . . . . . . . . . 68

Powering up the S8500C server . . . . . . . . . . . . . . . . . . . . . . . . . 68

Checking network activity on the S8500C server . . . . . . . . . . . . . . . . 68

Preparing the failed S8500C server for shipment . . . . . . . . . . . . . . . . 69

Installing the software on the S8500C server . . . . . . . . . . . . . . . . . . 70

Installing service pack files on the S8500C server . . . . . . . . . . . . . . . 71

Disable RAM disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Restoring the system files (S8500C) . . . . . . . . . . . . . . . . . . . . . . . 73

Enable RAM disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Verifying the S8500C server configuration . . . . . . . . . . . . . . . . . . . 75

Job Aid: Replacing the Hard Drive on the

Avaya S8500 server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Required equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Pre-site tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Hard drive considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Tasks to replace the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Final tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Replacing the hard drive in the S8500 server . . . . . . . . . . . . . . . . . . . . 85

Replacing the hard drive in the S8500C server . . . . . . . . . . . . . . . . . 85

Replacing the hard drive in the S8500B server . . . . . . . . . . . . . . . . . 87

Replacing the hard drive in the S8500 server . . . . . . . . . . . . . . . . . . 88

Expanded Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Installing Communication Manager . . . . . . . . . . . . . . . . . . . . . . . 92

Installing post-upgrade patch files . . . . . . . . . . . . . . . . . . . . . . . . 93

Enable RAM disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Restoring the system files . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Verifying the server configuration . . . . . . . . . . . . . . . . . . . . . . . . 98

Job Aid: Replacing the SAMP on the Avaya S8500 Series server . . . . 99

Replacing the SAMP on the Avaya S8500C server . . . . . . . . . . . . . . . . . 99

Contents

03-300529 Issue 4 January 2008 5

Powering down the S8500C server . . . . . . . . . . . . . . . . . . . . . . . . 100

Removing the S8500C server from the rack . . . . . . . . . . . . . . . . . . . 100

Removing the cover of the S8500C server . . . . . . . . . . . . . . . . . . . . 100

Removing and replacing the SAMP card in the S8500C server . . . . . . . . 101

Replacing the cover of the S8500C server . . . . . . . . . . . . . . . . . . . . 103

Reconnecting the cables to the S8500C server . . . . . . . . . . . . . . . . . 103

Powering up the S8500C server . . . . . . . . . . . . . . . . . . . . . . . . . 104

Reconfiguring the SAMP card on the S8500C server . . . . . . . . . . . . . . 104

S8500C server connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

S8500C services access and logins . . . . . . . . . . . . . . . . . . . . . . . 110

Replacing the SAMP on the Avaya S8500B server . . . . . . . . . . . . . . . . . 114

Powering down the S8500B server . . . . . . . . . . . . . . . . . . . . . . . . 114

Removing the S8500B server from the rack . . . . . . . . . . . . . . . . . . . 115

Removing the cover of the S8500B server . . . . . . . . . . . . . . . . . . . . 115

Removing and replacing the SAMP card on the S8500B server . . . . . . . . 116

Replacing the cover of the S8500B server . . . . . . . . . . . . . . . . . . . . 118

Reconnecting cables on the S8500B server . . . . . . . . . . . . . . . . . . . 119

Powering up the S8500B server . . . . . . . . . . . . . . . . . . . . . . . . . 119

Reconfiguring the SAMP card on the S8500B server . . . . . . . . . . . . . . 120

S8500B server connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

S8500B services access and logins . . . . . . . . . . . . . . . . . . . . . . . 129

Job Aid: Replacing the SAMP power supply . . . . . . . . . . . . . . . 135

Replacing the SAMP power supply on the S8500C server . . . . . . . . . . . . . 135

Removing the old SAMP power supply from the S8500C. . . . . . . . . . . . 135

Replacing the SAMP power supply from the S8500C . . . . . . . . . . . . . . 136

Replacing the SAMP power supply on the S8500B server . . . . . . . . . . . . . 136

Removing the old power supply from the S8500B . . . . . . . . . . . . . . . 136

Replacing the power supply from the S8500B. . . . . . . . . . . . . . . . . . 137

Job Aid: Replacing the Avaya S8500 dual network interface. . . . . . . 139

Check Ethernet interface settings . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Backing up the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Powering down the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Removing the cover of the server . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Removing the fan unit (S8500 only) . . . . . . . . . . . . . . . . . . . . . . . . . 146

Removing the old network interface card . . . . . . . . . . . . . . . . . . . . . . 146

Installing the new network interface card . . . . . . . . . . . . . . . . . . . . . . 146

Contents

6 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

Installing the new network interface card in the S8500C server . . . . . . . . 147

Installing the new network interface card in the S8500B server . . . . . . . . 148

Installing the new network interface card in the S8500 server . . . . . . . . . 149

Replacing the fan unit (S8500 only) . . . . . . . . . . . . . . . . . . . . . . . . . 151

Replacing the cover and cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Powering up the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Checking LED activity on the dual network interface card . . . . . . . . . . . . . 152

Configuring the NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Ethernet interface mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Release 3.1 Ethernet configurations . . . . . . . . . . . . . . . . . . . . . . . 156

Release 3.0 Ethernet configurations . . . . . . . . . . . . . . . . . . . . . . . 156

Release 2.2 Ethernet configurations . . . . . . . . . . . . . . . . . . . . . . . 157

Testing connectivity to customer’s network. . . . . . . . . . . . . . . . . . . 159

Job Aid: Replacing the USB modem . . . . . . . . . . . . . . . . . . . . 161

Removing the old modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Replacing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Job Aid: Replacing the IP Server Interface . . . . . . . . . . . . . . . . 163

Removing the IPSI circuit pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Replacing the IPSI circuit pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Re-assigning a static IP address on the IPSI circuit pack . . . . . . . . . . . . . 164

Assigning DHCP addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Job Aid: Replacing the S8500 Compact Flash reader and card . . . . . 167

Required equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Remove the defective card drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Replace the card drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Replace the Compact Flash card . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Job Aid: Replacing the Remote Supervisor Adapter (RSA) . . . . . . . 169

Backing up the RSA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Backing up the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Powering down the server and RSA . . . . . . . . . . . . . . . . . . . . . . . 176

Removing the cover of the server . . . . . . . . . . . . . . . . . . . . . . . . 177

Replacing the ribbon cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Removing the adapter support bracket and riser connector . . . . . . . . . . 178

Contents

03-300529 Issue 4 January 2008 7

Installing the new RSA card. . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Replacing the cover of the server . . . . . . . . . . . . . . . . . . . . . . . . 180

Connecting the cables to the RSA . . . . . . . . . . . . . . . . . . . . . . . . 181

Powering up the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Restoring the RSA configuration . . . . . . . . . . . . . . . . . . . . . . . . . 181

Upgrading the RSA firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Checking the RSA installation . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Restoring the RSA defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Contents

8 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

03-300529 Issue 4 January 2008 9

Job Aid: Replacing the Avaya S8500/B/C server

!Important:

Important: Always check the Avaya Support Website for Product Support Notices at

http://support.avaya.com and select Product Support Notices (All Avaya

products) in the MOST POPULAR PRODUCTS IN SUPPORT section.

This job aid describes the steps required to replace an Avaya S8500, an S8500B, or an S8500C

servers running Avaya Communication Manager software.

The hard drive in the replacement server comes blank, and you have these choices:

lIf you are using this blank hard drive, you must install the software from the CD-ROM that

the customer received from an earlier installation of Communication Manager software.

The software CD-ROM contains the Linux operating system and the appropriate release of

Avaya Communication Manager.

lIf the hard drive in the failed server is good, you can replace the blank hard drive in the

replacement server with the old hard drive.

This job aid has different procedures for replacing the various S8500 servers:

lReplacing the S8500 server on page 22

lReplacing the S8500B server on page 43

lReplacing the S8500C server on page 59

Required Equipment

Verify that you have the following equipment and tools on site:

lReplacement S8500 server

lCustomer’s CD-ROM with the software load (if not reusing the hard drive)

lEthernet crossover cable for direct connection of your laptop to the server

lFlat-head screwdriver

lCross-point (Phillips) screwdriver

lElectrostatic wrist ground strap and mat

Job Aid: Replacing the Avaya S8500/B/C server

10 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

Pre-site tasks

Before you go on site, verify that the following tasks are done.

lAsk the customer for the Product ID for the server being replaced. If the customer does not

have it, run the Automatic Registration Tool (ART) to obtain the Product ID number and

port number (customer dial-up) for the replacement server.

lIf the customer is using SNMP for alarming, you will need to get the IP addresses and

community names from the customer because the SNMP programming is not saved after

the replacement.

lIf using the blank hard drive that comes with the server, verify that you have the correct

software and software service pack. You must install the software on the replacement

server, and you might need to install a software service pack.

lIf using the blank hard drive that comes with the server, verify that you have the current

Communication Manager license and Avaya authentication files to install on the

replacement server. Go to the Remote Feature Activation (RFA) Web site to get them

(http://rfa.avaya.com).

lVerify that the customer has a recent backup of all the system and translation files. This is

critical if the hard drive is not functional.

lVerify with the customer that you have access permissions to backup and restore the data

from the network server.

Pre-site tasks for replacing an S8500/B/C server

9Task Description

1 Obtain CD with the correct

software release

Retrieve customer’s original CD containing

Communication Manager.

2Get software service pack, if

appropriate

The Communication Manager software service pack

file might be available on the CD. Otherwise,

download it to your laptop from the Avaya Support

Web site (http://support.avaya.com/). Select

Downloads then choose S8500 server.

3 Get SAMP software update Avaya Support Web site (http://support.avaya.com/)

4Get all configuration

information for the server

Examples include IP addresses, server name, DNS

information, and so forth.

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